Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 654 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 654 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“False pretences. Went into their Warrington store with my son today and bought a pair of waterproof trousers for his birthday. Labelled up at £50 but when got to the till was charged £70. When questioned, the cashier said that was the club card price and I would need to buy a membership for £5. She also said that this was stated on the price ticket. However if it was I was unable to read it, it was that small. Sharp practice if you ask me and certainly will avoid Go Outdoors in future!”

Helpful Report

Posted 4 years ago

“Went to Thurrock store Sunday 25/7/21 to buy wife's walking boots. Selected a pair of boots which were priced £100.00. When I got to the till I was asked if I wanted a membership card. I declined. Cashier then said the boots were £1135.00. I objected and pointed out they were clearly marked up for £100.00. Her answer was the advertised price was with membership discount. If I wanted the boots at that price I would have to pay £5.00 for a card. My wife wanted the boots so I paid for the card. Staff were completely unhelpful. The store could not measure feet either. I wonder if the practice is even legal. There should have been a clear notice saying the price advertised was only available with a membership card. Does anybody know if the practice is legal?”

Helpful Report

Posted 4 years ago

“Two orders lost . Third one somewhere in pipeline. Semi abusive staff when chased up. A manager I spoke to says warehouse is in chaos , and for me "not to hold my breath" for delivery! Says if comes in the 10 day period I'll be very lucky. Shocking company , buy elsewhere.”

Helpful Report

Posted 4 years ago

“By far the worse service ever. Ordered a 12V fridge on 03/07/2021 and was clearly quoted 5 to 10 day delivery. After 5 days the generic text arrived telling me that it is being picked. I cancelled the order on 14/07 as it was more than 10 days. Then to be told on 19/07 that the order can't be cancelled as it is now in store for collection. The worse company ever, will strongly advise people to not order online as the service is non existing.”

Helpful Report

Posted 4 years ago

“Ordered a BBQ online from gooutdoors.co.uk. 11 days later after numerous text saying it's being processed and also contacting customer support to be told it was being processed. Now currently on the phone to them having being told the order hasn't even arraived at the warehouse... WTF??? I've now been told that the orders been sent to the warehouse and will be sent as a priority. Disappointing service.”

Helpful Report

Posted 4 years ago

“Arrived today at the Newcastle store to purchase hundreds of pounds worth of camping equipment. We need everything from a stove, chairs, beds, cooler box, water carrier etc. All bulky stuff so need a trolley. Couldn't find a single one. I asked a member of staff who just shrugged and said none were available. I spotted and empty one and asked if I could use that and she said no she was using it! I hope whatever you paid her for her shift today was worth it because she lost you a sale. I asked another member of staff who again just said none available. I looked around and it wasn't like many people had trolleys so they mustn't have many. This is precisely why people purchase from Amazon and stores are closing down!”

Helpful Report

Posted 4 years ago

“Took my bike in after seeing the free service offer for cardholders. Jack T went through the service, taking good care to sort out some minor issues along the way. He went beyond the basic service to sort out simple things beside the service and replaced a tyre (which was splitting - this was extra, of course, but I hadn't noticed it had got so bad).”

Helpful Report

Posted 4 years ago

“Ordered 3 items online, keep receiving texts to say they were ready for collection however, I was away for a couple of days but still in time for the collection. I picked the package up (50 mile round trip) only to find when I got home 1 item was missing, I contacted the store who told me that I needed to contact Customer Services which I did, the girl I spoke to couldn’t have been less interested. I was sent a form in PDF format which I couldn’t edit neither could I print it off as I don’t have a printer. Apparently they cannot carry out an investigation without a form which tells them exactly what I said on the phone. I don’t need this hassle and certainly don’t have the time to sort out work arounds to rectify their error. A poor service from a poor organisation. I absolutely will not order online from them again.”

Helpful Report

Posted 4 years ago

“Ordered 3 items after checking all were in stock,hear nothing for 3 hours so go to store to be told,order may not be ready till following day,so i go home,only to be sent a message saying my order was now ready,go back to store to be told they cannot find my order,upon checking all three items were out of stock!!!!. So i asked why i recieved order ready to collect message???they dont know Just say sorry. To say the staff are incompetent would be bigging them up.”

Helpful Report

Posted 4 years ago

“Ordered our tent and other camping orders on line, website states it will be delivered within 10 days, how ever that is a lie, I kept receiving texts to say it will all be sent soon so I felt a little concerned as kept getting the same message so rang customer support only to find out my tent was cancelled for delivery and my other items won't arrive before the 10 days. To top it off I camt get a refund till they decided to finally post the items and then I have to wait another 10 days for a refund, so beware the take your money and have no interest in sending you what you ordered and all you will get is a sorry.”

Helpful Report

Posted 4 years ago

“Avoid! Bought several items to collect from store. Told they’d arrived, only to get there and find only one of them had. Which turns out to be incorrect. 3 weeks later I called the store who can’t tell me when the items will turn up at their store, despite them all showing as in stock and available within a week. Managers and customer service all a joke. Go elsewhere, even if the item costs a bit more, terrible company.”

Helpful Report

Posted 4 years ago

“Absolutely shocking stock management system, Went to buy a new tent with Autistic son (big change) and drove all the way to shop to look and walk artound tent l was informed that the only stock was they had actually display so could not sell. Then advised to order on line....Drive home check web site shows stock so order one only for it to be cancelled shortly after. This caused further upset to son (and me) so l spoke to customer services who appologised and offered discount but would contact me on Sun to look at other tents.....No call occurred but the web site was showing stock so after a 25min call to customer services who checked stock and confirmed they had 149 in stock so l ordered....no suprise when ten minutes later recieved another cancellation email. Very poor stock management and to a degree customer services...will avoid in future”

Helpful Report

Posted 4 years ago

“Returned 2 items on 2 separate days only about 4 days apart. it has taken nearly 8 weeks and I've lost count of how many emails and proof of postage that I've sent to get my refunds. it's an absolute joke I will never order online from go outdoors again. One very unhappy customer.”

Helpful Report

Posted 4 years ago

“Have been trying for 6 weeks now to have the missing items from my order to be delivered. Hermes delivered the Coleman’s event shelter but the 2 sun walls I ordered with it were not delivered. I contacted go outdoors immediately and I was sent a form to complete which I did. That was 6 weeks ago. Go outdoors you need to send me my items and deal with Hermes separately. As your customer you have a duty to honour the order. I’m not happy having to constantly chase and getting no where.”

Helpful Report

Posted 4 years ago

“Order David £200 worth of items not going to go into that this company uses Hermes for its deliveries so I suggest you do not order from go outdoors for delivery do a click and collect instead as Hermes are the worst career service in the world two days in a row they have emailed me to say they've attempted delivery but I have CCTV video footage that proves they've not even come to my house which I already knew as I was in the delivery should've been between 7 pm and 9 pm absolute joke cannot contact terms go outdoors are saying you need to contact firms which you can't do refusing to refund telling me I must refuse the parcel for them to be returned to then get My money back what an absolute joke as the parcels are not going to come it has now been 14 days since ordering have raised case with PayPal which I suggest you use for all pages at go outdoors I am now requesting that my membership fee be returned as well and I will never shop at this joke of a company ever again. Still waiting for refund”

Helpful Report

Posted 4 years ago

“Very dubious trading practices! Their products are often out of stock, but they continue to sell those items online and do not notify customers of known delivery delays. They will not give anticipated delivery dates and will not cancel orders that have failed to be delivered, leaving the customer to wait for excessive periods of time for their goods, arrange for a return and wait for refunds. Customer service is incredibly poor - they don’t respond to emails and are unwilling to help resolve issues. I was waiting for items to be delivered in time for a holiday and when it became clear Go Outdoors were unable to give me a delivery date within 10 days, so I telephoned to ask for the order to be cancelled. While this is a consumer right, Go Outdoors claim not to be able to cancel the order before it’s left the warehouse. The goods are now due to arrive while I’m away, leaving me unable to return and get a refund, but their customer services team were totally uninterested and ‘can only apologise.’ Avoid Blacks, Millets and Go Outdoors!”

Helpful Report

Posted 4 years ago

“Been a week order still has not been picked. Called online to cancel and you can't cancel an order. Thankfully it wasn't a large order so I will just cut my losses, but put simply this is exactly how you do not get a returning customer.”

Helpful Report

Posted 4 years ago

“Ordered shoes on line, too small and tried to return / exchange in store, size not available but would not refund or exchange as was paid via PayPal. Nothing in returns policy to advise of this… 2 phone calls to customer service, one was disconnected by “advisor” and I use that term loosely and second call by a person who had no clue how to resolve. Ended the phone call eventually with nothing changed and a promise that “ it’s unlikely a manager will call you” Awful customer service, don’t know what they are doing and come across as fairly ignorant in how customer service works”

Helpful Report

Posted 4 years ago

“Bought a waterproof jacket from their website, chose pay in 30 days through Klarna. jacket arrived but was to big so, as I was in the area i chose to return it to their Edgware store for an exchange. The staff took the exchange and said they would sort it all with Klarna. Six weeks later and numerous emails going back and forth, Klarna have still not had the money returned to them and i still have not had any other contact from Go outdoors. I suspect that I will now have to pay Klarna as Go outdoors have basically stolen my money....Avoid these incompetent thieves!!!”

Helpful Report

Posted 4 years ago

“Absolute joke of a company! Ordered a gazeebo shelter with 1 door and 2 side walls when parcel arrived i was a wall down. Numerous phone calls and emails for them to say "we will look into this and investigate and come to a conclusion on the matter" Now my camping trip is ruined because of their incompetence and a week later still waiting for my item what i paid for! Will not be buying from these pieces of sh*t again!”

Helpful Report

Posted 4 years ago

Go Outdoors is rated 2.0 based on 654 reviews