Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,717 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,717 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received horrendous customer service. Very unhelpful. Unethical labor practices (outsourcing to India and underpaying workers), quality of customer service has been HORRENDOUS. The worst ever: worst company and worst service.”

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Posted 3 years ago

“My ride was standard good per Uber rules etc, however the driver Muhammad! This guy reports he found my phone i dropped in the back seat, then says to corporate its not mine as I fully characterize my busted screen, color, make, and model. Not to mention this is my company phone so I really need that. This guy wont call back or return it, worst of all this guy only lives two streets over, following my phone on GPS all day n night for 3 nights! I use to live and swear up and down by Uber but it only takes "One Bad Apple" to spoil the bunch. Whats up Lyft?! Looking mighty fine right now!”

Uber Support 1 star review on 8th May 2023

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Posted 3 years ago

“When I finally got to a real person it was like talking to a bot. No matter what I said, he started off "I'm sorry..." and they couldn't do anything about it. I was charged for a reservation, $47.12 for a reservation I didn't make and $7 for a bridge toll when there was no toll for the direction I was going. The drivers I've had have always been polite, efficient and *****, five stars. The customer service is outrageously horrible.”

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Posted 3 years ago

“Taken 11 transaction goin police fraud and citizen advice from a vulnerable lad”

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Posted 3 years ago

“Uber seems to be using the lowest cost and worst overseas customer service call centers. The English is bad, the background noise is horrible, they are poorly trained, many tines they will just hang up on you because they can not quickly help you. This is all signs of uber using the cheapest low quality call center in India.”

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Posted 3 years ago

“Terrible customer service. My account was put on hold for 2 days and it was based on a "safety issue". Apparently a customer stated the photo and car didnt match their booking. I was told an internal investigation would go underway whereby they would gather both the customers point of view and my own. I didnt get a call for 2 days after chasing at least 3 times a day. I finally got a response stating the matter was not going to be taken further and that my account would be reactivated. I lost out on 2 days of work only to be told the matter is resolved, with no explanation. Worst experience working for them thus far. Uber needs to put a better communication and formal procedure in place. Going radio silent on a driver is unacceptable. When you report an incident from a customer that has done something to a driver the best Uber would do is block that custoner from future bookings. Thats ridiculous.”

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Posted 3 years ago

“Uber isnt making enough money. They have resorted to extortion. They have been charging me $9.99 monthly for a subscription I never signed up for. On top of that, they left me stranded because I saw these fraudulent charges and reported it to my bank. Uber decided to place a hold on my account until I recinded my dispute. I have never been encountered with a company that wouldn't let you speak to a manager. They simply told me that my issue didn't warrant a managers response. Horrible... I would rather walk than rescind my dispute.”

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Posted 3 years ago

“Uber employ one of the most stupid people, one can imagine. Not sure where they answering phone calls and respond messages from, sounds asians, but extremely appealing. Fraudulently used my card, 10-15 times you tell them you don't know the person, you never heard the name. Instead of action, they fob you off, referring to speak with the person who used your card. Absolutely shocking and disgraceful customer service. 1 star is still way too much”

Uber Support 1 star review on 26th April 2023

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Posted 3 years ago

“Stay away from Uber go back to taxis this company is out of control don’t trust there people who work for the and do not trust Uber convenience, they are a bunch of criminals unregulated, unreliable distrustful company that reflect the people there hiring, STAY AWAY”

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Posted 3 years ago

“The checklist didn’t mention, if my vehicle was compatible or not, I signed up for the process, paid half the fee and now they’re saying they can’t do anything about it. Ripping people off”

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Posted 3 years ago

“I have not been able to request a ride for long time and could not find a way to contact them. Finally someone who was uber driver showed me how to initiate chat. My case is refereed to special team who has not contacted me for over 24 hours. I wasted tesla voucher and ended up paying myself. Hope uber will improve their contact method and put a form or something on web site or clearly mark chat on their contact page which is non existent. I ended up using ola and lift on my last vacation. Unfortunately corporate vouchers are using uber more often and thats the problem.”

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Posted 3 years ago

“I had an issue with the driver who forced me to cancel the trip and pay him cash instead, but more than the Uber price. I was under time pressure because of my flight. Now I am the one who is banned from Uber. They deserve 0 stars!!!”

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Posted 3 years ago

“Just spent 40 minutes trying to get "support" to clear a trip that was cancelled by the rider. It took 8 people, including a "supervisor." I cancelled it myself, and am now being penalized. They can't change the status of a cancellation, or anything else. Utterly useless. I wish I could put zero stars.”

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Posted 3 years ago

“My ride got canceled 6 minutes before my pickup time!!!!! I booked Uber the day before to take me to the airport!!! This is totally unacceptable… I will NEVER use Uber again…. And I don’t recommend using them!!!!!”

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Posted 3 years ago

“They are unexperinece and worthless support, I was on the phone for hours because I lost my uber points and needed to know what happened to them, I also had an issue with my uber pro card that they can't never figure out,”

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Posted 3 years ago

“Uber has no customer support for riders. The HELP link is not active: help.uber.com. Nor is any other link which may relate to an error in charging for a ride that was never initiated nor accepted. I checked to see if any drivers were in the area and none would be available for an hour, so I switched to Lyft and the driver was quick, cheaper and 5 star service. UBER can take that miscellaneous unidentified 3 bucks and push in deep where the sun never shines. My credit card company wants to send me a new card if i challenge the UBER mysterious charge. Both systems don't understand customer needs for clear communication and assistance in all matters.”

Uber Support 1 star review on 11th April 2023

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Posted 3 years ago

“you cannot ever get to a person to resolve the issue. they hate their customers. in the us i am switching to lyft or back to taxi as company pays the freight. in europe the have 2-3 options. i i spent hours on the phone and the site pushed me to driver site. why can real companies support customers and uber give middle finger to support. they are the worst i ever dealt with. if i could give a zero i would”

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Posted 3 years ago

“This company doesn't treat it's potential drivers very well. I waited two weeks and never heard anything from them. I tried to contact them and had to wait for so long that I gave up on customer service. I would never recommend them to anyone.”

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Posted 3 years ago

“They don't even have a phone line for help expect for safety for riders. And the chat service takes hours to reply”

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Posted 3 years ago

“one of the worst customer support i have ever dealt with. I dont even know how it is even legal for a company of that size not to have customer support by phone. Their chatting service is as bad as can get. They have been charging my credit card for months for a membership i dont even have, using a card that is no longer in my wallet. They dont even deserve 1 star.”

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Posted 3 years ago

Uber Support is rated 1.1 based on 2,717 reviews