Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,899 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,899 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 8th April 2024

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptionally easy to shop for and purchase a rug. Rug then arrives within a few days. Incredible Rugs keeps you posted along the way and even offers rewards. How could this not be rated a 5 star experience? Good job Incredible Rugs!”

Helpful Report

Posted 1 year ago

“Most importantly, the rug is great! I have several antique wool oriental rugs and Jarastan rugs. I was nervous about ordering this rug. It is wonderful and so soft. Ordering process was good. Items sent separately. Tracking was for one order - therefore a small gap in data. Overall a great experience!”

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Posted 1 year ago

“Placed the order and was promptly kept in the loop as to the status from order to shipping. The easiest transaction ever and such great quality for a great price.”

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Posted 1 year ago

“The ability to download a picture of our room and then being able to see the rug in the room was extremely helpful in making a decision.”

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Posted 1 year ago

“When I ordered the rug I was told it was in the warehouse and would ship FedEx; I was to receive it within 5 days.. after 2 weeks, I called and was told it would ship in a couple of days, and as soon as there was a tracking number I would receive an email. After 2 days I called back and was told I should have a tracking number soon. Finally, today, I have a tracking number. The only person who was able to dig into the issue and expedite my order is Grace in Customer Service. I had spoken with Noah twice and all I received from him was lip service., and no follow up. Grace actually took the time to contact the warehouse, expedite my shipment.and called me back. There needs to be consistency in the training and monitoring of the people in the phones.”

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Posted 1 year ago

“The rug is beautiful and well made. Good face weight! Don’t hesitate to purchase.”

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Posted 1 year ago

“Incredible Rugs has the nicest staff members. They are very knowledgeable on the products they carry, and oh so helpful.”

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Posted 1 year ago

“I have had two of the Karastan series rugs and both of them are beautiful, vibrant and of great quality. Loved the customer service from packing to delivering on time. I'd definitely recommend and excited to buy more from Incredible rugs in the future.”

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Posted 1 year ago

“Excellent product and fantastic service. Would buy from this store again. Totally satisfied with my purchase!”

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Posted 1 year ago

“Even though I received a rug in bad shape the service I received was awesome! I felt like I was their number one priority! Thank you for that! If I will ever need another rug I know who to contact. Incredible Rugs & Decor!!! Thank you!”

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Posted 1 year ago

“The rug I was looking for was discontinued. So happy you had one in stock in the right size and delivered it promptly.”

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Posted 1 year ago

“We have bought at least 4 rugs from Incredible Rugs and have been extremely happy with the rugs and the service. In July we ordered another rug. It is December and we had to send numerous emails to find out when our rug was bring delivered. We find out today it is not coming in December but it is backordered to May next year. They have had my money since July. Shocking customer service and we will not be ordering again from this company. Be aware future customers.”

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Posted 1 year ago

“Found exactly what I was looking for. Got a prompt response confirming my order and everything was in stock!”

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Posted 1 year ago

“Friendly, courteous, very helpful!”

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Posted 1 year ago

“ID GIVE A 10 IF I could.I had to exchange my rug.It had a flaw, they were amazing to deal with!!!! Great customer service.got my new rug and Love it! Thank you so much for the great service!!!!”

Incredible Rugs and Decor 5 star review on 7th December 2022

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Posted 1 year ago

“Great rugs & excellent customer service!”

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Posted 1 year ago

“very informative and accurate sight.Good pictures and descriptions. Very satisfied with shopping experience.”

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Posted 1 year ago

“IR&D have been fantastic to work with. The fact that they offer returnable/refundable (less discounted shipping) samples is a life saver that not many online rug distributors offer. I don't think that I would have been able to make a decision that I was truly happy with without seeing the rug in my room first. The return process was hassle free. I ended up purchasing a rug from IR&D on a Tuesday and received the rug by Thursday the same week! The customer service is personalized and immediate. IR&D has my return business for sure.”

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Posted 1 year ago

“Rug was so soft and BEAUTIFUL! I received the rug a week after I order it. Great experience.”

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Posted 1 year ago

““See this in your room” is a great feature. Your customer service team is outstanding in their communication and follow up!”

Helpful Report

Posted 1 year ago

Incredible Rugs and Decor is rated 4.7 based on 3,899 reviews