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Incredible Rugs and Decor Reviews

4.7 Rating 4,020 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,020 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Suzanne Y
Verified Buyer
“Very pleased with my shopping experience.”
Helpful Report
Posted 2 years ago
Elaine C
Verified Buyer
“So happy with Incredible Rugs and Decor and our rug. We had been searching and searching, and finally landed on the rug we wanted. Incredible Rugs and Decor had the BEST price and free shipping!”
Helpful Report
Posted 2 years ago
Fairfax N
Verified Buyer
“lovely rugs and great service.....F.Nabers”
Helpful Report
Posted 2 years ago
Mary M
Verified Buyer
“Loved rug”
Helpful Report
Posted 2 years ago
Judith C
Verified Buyer
“Such wonderful kind people with beautiful and non-toxic rugs. Love love love and will recommend to all my friends.”
Helpful Report
Posted 2 years ago
David W
Verified Buyer
“Rug is beautiful, as advertised, though the long side dimensions given were not quite accurate. And delivery took far too long.”
Helpful Report
Posted 2 years ago
Mary L
Verified Buyer
“The order process was quick and easy. Rug arrived very quickly. Unfortunately the color didn't work for me so I had to return it. The return process was easy and the customer service was excellent.”
Helpful Report
Posted 2 years ago
Jill I
Verified Buyer
“As of now, the large rug was defective and the smaller white rug was received dirty as if someone dragged it on the edge. I will contact you and discuss the defective areas with photos. Otherwise, it was a good experience.”
Helpful Report
Posted 2 years ago
Milada F
Verified Buyer
“After selecting my area rug I was contacted to see if I wanted to order a sample before having my large area rug sent. I did that and was so glad because the sample showed me that the rug I had chosen was not going to work with my decor. They saved me from making an expensive mistake. Their customer service was great”
Helpful Report
Posted 2 years ago
Jeanne P
Verified Buyer
“I have 2 Karastan rugs from Incredible Rugs and Decor and am waiting for a 3rd. They have impeccable service and quality rugs. I would definitely recommend.”
Helpful Report
Posted 2 years ago
MARTI B
Verified Buyer
“I received all 3 of my rugs and runners in excellent condition and was informed promptly of when the order would ship. The rugs are beautiful and I couldn’t be happier. Will only use Rugs and Decor from now on.”
Helpful Report
Posted 2 years ago
Chris H
Verified Buyer
“Amazing staff! Very helpful.”
Helpful Report
Posted 2 years ago
Joan M
Verified Buyer
“Excellent service”
Helpful Report
Posted 2 years ago
Linda L
Verified Buyer
“easy to order, and very nice looking rug!”
Helpful Report
Posted 2 years ago
Marcia T
Verified Buyer
“Great customer service. An item I purchased came damaged, and they replaced it promptly. The team was great to work with getting it replaced.”
Helpful Report
Posted 2 years ago
Mary E
Verified Buyer
“Excellent service! Having had Karastan rugs previously, I searched for best selection and pricing and found the website for Incredible Rugs & Decor. Pricing was excellent, so called them with questions re: shipping and they were knowledgeable and helpful. They kept me updated on shipping dates and carrier. Product delivered in a timely way and as beautiful as I expected. Will definitely use them again!”
Helpful Report
Posted 2 years ago
Barbara C
Verified Buyer
“I received my runner yesterday and couldn’t be more pleased. The shipping was incredibly fast, and the runner was exactly as described. I will definitely use your company whenever I am in the market for a new rug. Thank you so much for your prompt and professional services. Nowadays it is a rare commodity.”
Helpful Report
Posted 2 years ago
Roxanne B
Verified Buyer
“I love my new Karastan Spice Market Petra Multi Area Rug in my dining room. I initially ordered the wrong size, and Dilene followed up with me to make sure the return was processed, I was properly credited, and received the replacement rug. Excellent customer service like this is becoming harder to find, and I want to make sure Dilene is recognized for her accountability and kindness.”
Helpful Report
Posted 2 years ago
Diana
Verified Reviewer
“I loved your site, and spent way too many hours playing with the rug in a room function, and I hope that I got it right with my selection. I have already shared my experience with my sisters, both of whom are designers.”
Helpful Report
Posted 2 years ago
Anna M
Unverified Reviewer
“This is at least the fifth rug that we've bought from Incredible Rugs. Good quality, great customer service, fast shipping and fair prices keep us a repeat customer. Thanks to you and your staff!”
Helpful Report
Posted 2 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,020 reviews
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