Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,059 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 14th February 2025

"Kathy"

Incredible Rugs and Decor 5 star review on 15th January 2025

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

Jess

Incredible Rugs and Decor 5 star review on 22nd August 2024

"Anthony I

145

Anonymous

Anonymous // 01/01/2019

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“Customer service was great. I have not yet received my rug so I can't rate that part of the experience.”

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Posted 9 years ago

“Great selection, quick customer service”

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Posted 9 years ago

“Great responses early and often”

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Posted 9 years ago

“I was pleased with the customer service and communication with team members leading up to the delivery of my area rug. I was very disappointed in the quality of the rug. It looked used, dirty old and had a bad odor. I know that is not the fault of Incredible Rugs as the rug came from the warehouse of a vendor on heir site. I'm being told I can't be refunded for the carpet, I can only be given a credit for the site. I will be very dissapointed if I cannot be refunded. There is no other rug I can find on their site that I like and I don't want to take the chance of getting another dirty rug from the Loilo warehouse. I'm hoping their customer service can take care of the refund as I am returning the carpet promptly. If it can not be taken care of I would change my customer service rating to poor.”

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Posted 9 years ago

“Ordering was easy and simple , customer service was quick to respond to a question I had, price was great for the rug I needed !! Shipping process was accurate with letting me know when order would be arriving.”

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Posted 9 years ago

“What a great shopping experience. Really. Smooth, simple, easy.”

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Posted 9 years ago

“One of the rugs ordered was damaged in transit..UPS sent it back. Not the fault of this company, but I will write longer review when I see how long it takes for new rugs to be sent out again! People are very helpful on the phone!”

Helpful Report

Posted 9 years ago

Thanks for letting us know. I'm sorry to hear about the damaged item. We've sent a request to the warehouse to get a replacement rug shipped to you ASAP. I'll follow up with an email and keep you posted with the shipment info. Thank you, -Steve

Posted 9 years ago

“The color was the problem to me .. it's not the same as pic ... it's more close to honey color but not chocolate color at all that's why I prefer to return it”

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Posted 9 years ago

“I order a small rug first to make sure the color was true to the description, it was so I ordered another larger rug to match. I am very happy with the quality and will order again.”

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Posted 9 years ago

“My carpet it absolutely beautiful. It matches my purple suede couch perfectly. It is sold and the colors are vibrant. It arrived on the date promised. It is soft and really quite lovely.”

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Posted 9 years ago

“Making my purchase was so easy and it was the best deal offered compared to other rug sites. Customer service was so friendly and helpful that it made my buying a pleasant experience. I would highly recommend buying from this company.”

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Posted 9 years ago

“Great communication, easy ordering process & prices are very good.”

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Posted 9 years ago

“Steve in customer service was wonderful. Very responsive to emails and kept me alert throughout the process of shipping my order. Thanks Tim”

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Posted 9 years ago

“Awesome”

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Posted 9 years ago

“So pleased with the rugs we received. They shipped out immediately and were at my door in a few days. The quality is excellent!”

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Posted 9 years ago

“I ordered a rug that looked great and they said the thickness was 1/4 to 1/2 inch thick and that was not correct. It is very cheap looking and the identical rug is at Home Depot for a cheaper price. They are taking 95$ from my refund just to get a return label. I will never use this company again.”

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Posted 9 years ago

I'm sorry the rug did not meet your expectations, Dianne. For future reference, keep our sample program in mind. It's a great way to test color/texture/thickness before ordering a 10 x 14 rug. It could save you quite a bit in return shipping expenses if the rug doesn't work out. Thanks. -Steve

Posted 9 years ago

“Nice quality rug for a reasonable price. The reason I gave and overall rating of average is that one of the prominent colors in the flowers on the rug was not in the description, and even though I did an on line chat with customer service to confirm the colors, that information was not given to me. Your on line photo and description of the colors in the rug are: black, tan, green and burgundy. Unfortunately, the flowers are more of an autumn orange with a tiny bit of burgundy shading. I am keeping the rug because it will be nice during the fall season, but I am definitely disappointed that I will not be able to use it year round like I had hoped.”

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Posted 9 years ago

“I just verified, through another company, that the rug I received contained the wrong colors. Please advise what I am to do with the rug. It was supposed to be the Bali Frost, which has colors of white, purple, peach, etc. I received a rug with dark and light grays, light rust and dark rust. Very disappointed.”

Helpful Report

Posted 9 years ago

Hi Janis, I'm sorry to hear that the warehouse may have accidentally sent you an incorrect rug. If you would email a few photos of the rug you received, we will track down the error and get the proper rug shipped out to you ASAP. You can email chat@incrediblerugsanddecor.com with the photos and we'll work on this right away. Thanks. -Steve

Posted 9 years ago

“Super deal, fast ship. Smooth transaction. Excellent product. Thanks”

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Posted 9 years ago

“I received my rug in a timely manner and I am very pleased with it. I was worried making a big purchase from online pictures, but the colors are what I expected, so I am thrilled .”

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Posted 9 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,059 reviews