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Incredible Rugs and Decor Reviews

4.7 Rating 4,058 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
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Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Margaret I
Verified Buyer
“Great rug but the free pads have not showed up?. Please let us know when they will arrive. Thank you.”
Helpful Report
Posted 9 years ago
Hi Margaret. So glad you are pleased with your new rugs. Yes, the free pads are coming soon. They ship from a separate warehouse and will likely arrive to later this week. We'll email UPS tracking when they ship out. Thanks again!
Posted 9 years ago
Holly T
Verified Buyer
“Very easy website to navigate and excellent customer service. I called and asked if my rug could be rush shipped and they did it. Awesome selection as well. Thanks. Holly”
Helpful Report
Posted 9 years ago
Ardyce R
Verified Buyer
“Waiting for rug to be shipped. How long should it take to ship a rug that is in stock.? Very disappointed. Other reviews commented rugs received within week ordered.”
Helpful Report
Posted 9 years ago
Hi Ardyce, I see that your order was placed over the Thanksgiving Holiday when the warehouse was closed, so it was processed on Monday. The rug and pad shipped out on Wednesday via UPS and should arrive to you early next week. The rug pad may arrive separately. I'll keep an eye on this and make sure you there are no problems. Thanks, Steve
Posted 9 years ago
Karen M
Verified Buyer
“Best prices I found on the internet. Owner sent a personal message after I submitted my order to make sure everything went smoothly. Highly recommend”
Helpful Report
Posted 9 years ago
Connie B
Verified Buyer
“very quick service from time of order to delivery of product, great communication between the store and the customer”
Helpful Report
Posted 9 years ago
Lee L
Verified Buyer
“This is my first transaction with IRD. My carpet arrived about an hour ago (with much advanced notice) couldn't be happier. It is as pictured on the website! I have yet to receive the free rug pad. May be in a separate package? This carpet is just what I have been looking for and is very plush and true to color. I will surely be using this company again! It was a total of four days from ordering to delivery. GREAT SERVICE!!!!! ,Thank you, Lee Lefranc”
Helpful Report
Posted 9 years ago
Michael P
Verified Buyer
“I had a little problem accessing my shopping cart, however, the customer rep, Steve, was extremely helpful in completing the order. I'm excited for the rug to arrive!”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I ordered a rug roughly six months ago. never got it then was informed of refund. A refund of 101.00 on a 131.00 dollar purchase six months later. No communication no apologies no explanations. Never again!!!!”
Helpful Report
Posted 9 years ago
Hi Bruce. I'm sorry for the trouble with this order. I responded to your email on Nov 13th, just an hour after you reported the missing item. I emailed you again on Nov 18th and, since I never heard back from you, we issued a refund for the lost item. We refunded your full purchase price, which was $131 less a 20% discount that you were given at the time of purchase, so you should be all squared away. Thanks! Steve
Posted 9 years ago
Anonymous
Unverified Reviewer
“Everything was exactly as stated. It was delivered quickly and with the free pad and shipping it was a great deal. Thanks so much!”
Helpful Report
Posted 9 years ago
Ellen D
Verified Buyer
“We love our new rug! Great quality and service! Awesome price!”
Helpful Report
Posted 9 years ago
Kathryn M
Verified Buyer
“My wool rug smells musty. Because I have allergies to mold and mildew, I hope the odor subsides now that I've removed the rug from the plastic wrap. If it does, then my rating will be Very Good on all topics. Service was excellent for filling, confirming, shipping, and delivery of the order.”
Helpful Report
Posted 9 years ago
Patricia B
Verified Buyer
“The selection and prices are amazing...I have not received the carpet yet, but can't wait to see it!”
Helpful Report
Posted 9 years ago
Toby
Unverified Reviewer
“Couldn't be happier”
Helpful Report
Posted 9 years ago
Jean B
Verified Buyer
“loved the colors of the rug...but was disappointed at the thickness..very thin having a hard time making it lay flat ...”
Helpful Report
Posted 9 years ago
Hi Jean, The Roosevelt Wheeler rug (or any thin rug) would benefit from our LuxeHold rug pad, which is rubber on the bottom and felt on top. It does a great job of holding the rug flat and also provides a bit of extra cushion adding life and comfort to the rug. Thanks again!
Posted 9 years ago
Toby
Unverified Reviewer
“Couldn't be happier”
Helpful Report
Posted 9 years ago
Bonnie G
Verified Buyer
“This is my first order and I could not be more pleased with the rugs I purchased. Customer service is exceptional.”
Helpful Report
Posted 9 years ago
Linda G
Verified Buyer
“Apparently the rugs I ordered had run out of stock at the warehouse. My order was made Nov. 11. I contacted (chat feature) customer service at least two times. The 2nd time I contacted them I was told they would contact the warehouse and get back to me. The warehouse did not contact customer service that day. The next day I was told (after contacting CS again) that the warehouse had run out of the rug but more were arriving. I requested to keep my order open since more rugs were arriving any day. Finally, 10 days after my order was placed (and funds were taken out of my bank account), I received an email stating my rugs were shipping. Because of the lack of communication between Incredible rugs and a delay in receiving my order, I have to say that I am not very happy with the company. I was hoping to have the rugs by Thanksgiving. Perhaps, they could have shipped overnight so I still could have received them?”
Helpful Report
Posted 9 years ago
Bethany W
Verified Buyer
“Good: LOVE the rugs, loved the selection and price. The colors were very true to the photos, and the price was fair for the quality of the rugs. When I chatted for help with the order, as I was trying to have the rugs delivered to a different address than my credit card, someone immediately came on and helped me. Bad: The rugs were delivered to the wrong address because your website evidently changed the address to "Place" instead of "Road." I knew there were other similar streets but I didn't even know there was a "Place" so I didn't enter it wrong. The neighbors called and we were able to pick up the rugs, although they had sat out a day and were covered in bird poop. Also, the website and my order say "free pads" but they were not delivered. I also would have appreciated an immediate email confirming my order. I wasn't sure what was going on because the email confirmation and notice of delivery arrived right before the delivery.”
Helpful Report
Posted 9 years ago
Hazel W
Verified Buyer
“Rug came in only 3days and looks great! Oval rugs are hard to find so was happy to find this 7' x9' beauty.”
Helpful Report
Posted 9 years ago
Carol W
Verified Buyer
“Very fast in the deliver of my rug. They make their telephone number available for any questions concerning your order. Customer service excellent.”
Helpful Report
Posted 9 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,058 reviews
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