“I booked a girls trip for 13 people and COVID broke out so we ended up canceling our plans. Jetline has been so uncooperative trying to get our money back. Some were able to dispute the charges with their credit card and get the money back, the others like me have been battling with this company to get the refund and/or credit. I email frequently and keep getting excuses, and now almost TWO YEARS LATER, I am trying to rebook the $1400 credit that I still have. I am given every excuse why I cannot use my credit for the specials they offer online to everyone else and have been jerked around by Pearl for weeks and months at a time with her ignoring my emails and phonecalls. Everytime I speak to her she tells me she is working on it and getting prices from the 'supplier' - who just so happens not to be the same supplier for the specials they run. Do yourself a favor and STAY AWAY from this company. Wish I had read the reviews before wasting me and my gfs time trying to travel with this horrible company!! They will steal your money and try to delay so you don't get it back if you let them. I will continue to pursue this as I WILL not eat that or let them bully me, but it hasn't been fun. Find a better company with some actual customer service and you will thank me later!!”
“We are in Jordan. The only thing that was not included into our trip was payment to enter the sites. Jordan does not require us to buy Jordan pass. We did. We are paying what's extra out of pocket. The local agency and jetline account manager Richard Levy are trying to scam us to pay entrance fees again, $120 per person to the local agency. We are fighting, the vacation is ruined.”
“Horrible customer service. and communication.. we booked a vacation with Jetline vacation to Bali. The vacation itself was wonderful. Service from Jetline was not. Jetline sent us several itineraries, with two different return dates. I called them to check the return date (of course they have no documentation of this) and based on what they told me, I booked a hotel for the evening that we returned and return flights for the next day. We arrived back in the USA to realize that we were back a day earlier than what our itinerary showed. Jetline vacation refuses to accept responsibility for this, insisting that they sent us the correct dates. Do not use them”
“This has been a total mess. Dealing with with has been horrible. I think the folks are from India. It is hard to understand each other.
Pay the balance has been a nightmare! Travel zoo should stop using them as their operations are substandard.”
“Do NOT use this company. They hide costs to your trip such as mid-flight baggage costs and they hide the airline you'll be flying until you get your itinerary and even then they'll use a fake airline name to hide it if it's a less than great airline.
The point of an travel agency is for your trip to be seamless, yet I spent way too much time with them regarding hidden costs during my trip.”
“If I could give negative rating, I'd give it -5 . It is soo bad. They don't have any email id, only way to reach is via phone and the call center is as bad as it gets. They won't provide the details and will charge you unnecessarily.”
“Jetline Holidays, Misleading pricing, Advised hotel not available when on checking it was. Wanted to move us to a more expensive one. Began to smell a problem and advised them to cancel everything. They said not able to cancel as flights booked even though it was less than an hour since we had completed the transaction. Took credit card details and the subsequently tried to add an admin fee that had not been previously discussed. Promoted through Daily Mail & Mail Travel which surprised me as their tagline is “ a brand you know and trust”
Look a the many negative reviews on Trustpilot and other review sites before you even consider booking with them!”
“Beware after sales service😡
We recently booked and went on a Venice cruise and stay short holiday. Prior to trip we had exceptional service and were so disappointed that two days in we were shocked to get phone call whilst in Venice at about3.30 pm.
We were told that we had to “make our own way to Trieste port(a two hour drive away) the following day - as we now had no transfer”. It was Saturday afternoon and the only opportunity we had to spend a full day in Venice!!!
We obviously made our way back to the hotel - another hour away (don’t be fooled that Mestre is a ten minute bus ride away from centre of venice)
We were so concerned that we attempted to find the train station and also bus station - couldn’t find either. Telephoned bus company only to be told there were only five seats remaining (there were four of us) also checked on trains. After several texts and great consternation and worry we decided to book train tickets rather than be left in the lurch altogether - the cost was £55. for four people. Later that day I received a text telling me to wait until I heard more about transfers- too late.
Eventually a transfer was found and we had a terrible journey. The driver appeared exhausted and erratic and at one point fell asleep at the wheel. We only avoided a serious crash when my husband yelled at him and dragged the wheel over. Terrifying !
To put it in a nutshell they are refusing to refund the £55. We paid out. Said we can have £100 voucher towards next holiday 🤣.
Also be aware that hotels in Mestre are in dreadful locations. We had drunks sitting outside all day making noise and night and seemed to be lots of drug abuse going on close by.
I realise this is a long winded review but we are so disappointed and , for goodness sake, we only asked for the return of our out of pocket expenses 😢😢”
“Buyer be warn. The customer service doesn't care about you. Once they have your money, good luck. Most of our transports to and from locations was messed up. I've had to fix many of their problems on the fly. You will get several responses to not worry, you should worry. Don't trust them. Verify everything. Make sure your flights don't get canceled our you will be really screwed. Our hotel I'm Athens was surrounded by hooked and drug addicts. Lack of care when it comes to safety when traveling with a child. Took months of fighting to get them to schedule me a new flight. I wasn't even able to avicate for myself with the airlines because I booked with Jetline. Looking at flights for the second airline that we had to get booked, pretty sure Jetline sold me a second flight without even trying to get my money back from the first airline that canceled forcing me to pay for a product twice. If you do decide to continue, get travel insurance.”
“Hi, I recently booked Greece trip with Jetline Vacations from Travelzoo Top20. I have a very bad experience with them.
1. They booked my air ticket (AthensSantorini) from Raynair, but Raynair cancel the tickets the night before my departure, All departures in the month were cancelled. I requested a refund and got no response.
2. After the flight was cancelled, the travel agency is supposed to rebook for you. I asked Jetline to rebook a ticket for me. They don't, but asked me to rebook and pay out of my pocket.
3. They booked international flights with only 1 hour connections. This caused major stress. We missed the departure flight connection, but made the returning flight connection.
I would never use this vendor again. Other travelers had the same bad experience with them(https://www.reviews.io/company-reviews/store/jetlineholidays.com).”
“100% WOULD NOT RECOMMEND
100% WOULD NOT RECOMMEND. Despite terms and conditions stating refund policy (I am a lawyer so contracts are easily understood), they claimed it was not refundable (despite it not stating so). Cheapest, basic economy flights purchased, so everything cost more - luggage, seat assignments, etc. Terrible gouging in my opinion. Good luck getting any contact back from their "admin team" that you have to speak with about any issues, like a refund. You can only email them and get an automated message saying they will respond in 5-12 days, and never contact you back. When you contact the sales person, he will give you the run-around and assure you he will call you back, and then won't. ***** SPEND YOUR MONEY ELSEWHERE *******”
“I had a run in with this company a month ago but I managed to turn the tables on them after there threats...just had a great trip to hurghada thanks jetline for booking my flights in which I paid for in full ? But they wanted my easy jet account details ?? So they could cancel it 🙄 haha ..what a shower ...I booked my own hotel and everything and had a great time after reading the reviews please don't trust this lot...and travelzoo are just as bad....do your own thing or use a reliable holiday company please....”
“Jetline holidays is a horrible company and travel zoo needs to stop using them and find a more reliable company. We booked a 7,000 dollar trip and it was cancelled during Covid. They would not refund the money but said we would be able to rebook a trip anytime with the credit of the full amount paid. We have tried to rebook a trip for the past 2 years, and they are notorious for not returning phone calls or emails. We finally spoke to a “supervisor” who informed us that our credit is no longer valid. They are the worst I have ever dealt with.”
“We booked a package holiday to Iceland for 15th October 2022 with Jetline Holidays which included accommodation, flights, transfers and trips. The flight was cancelled by Wizzair at the last minute, whilst we were waiting to board. We were unable to book another flight within a reasonable time frame, so we were unable to take the trip. We contacted Jetline to request a refund, and they were quite adamant that it wasn't their responsibility and to contact Wizzair as they had cancelled the flight. Wizzair also denied responsibility, so we contacted our credit card provider, who after consideration gave us a full refund, stating that under Section 75, Jetline were in breach of their contract, as it was a package holiday and therefore they were responsible for the refund. Our advice is not to use this company, as we contacted them several times and they refused to accept responsibility.”
“DO NOT BOOK WITH JETLINE. We book a trip in August 2020 worth almost $4,000 which had to be canceled due to covid restrictions in the country we were supposed to visit. We rebooked another trip in October 2021 and those flights were canceled (without Jetline realizing it) so we could not go on that trip either. Jetline issued us a travel credit good through May 2023, however, they will not return our calls or emails and we cannot get through to them to book another trip. THEY STOLE MY MONEY!!! DO NOT BOOK WITH THEM!!”
“We arrived at airport to find flight cancelled to LA the airline had informed travel company day before.after 7 hours talking backwards and forwards with jetline we were rerouted.3 flights and 2 taxis later plus over 30 hours intransit we got to the ship ..we did not get to use the hotel and transfers we paid for in LA as we were sat in Newark airport overnight waiting for flight to LA .jetline have refused to pay us a refund for the hotel and transfers we did not get to use .They only want your money when booking then they wash their hands”
“Jetliner Vacations was paid for an Iceland vacation for 2 people from Southern California. They “booked” us for a midnight flight from San Francisco, but when we arrived, the airline they booked us on had no flights flying from San Francisco. Numerous calls, emails, text message’s, and letters have been disregarded. The staff called my home at 9 p.m. the night of the flight to discuss the arrangements as if any traveler would still be at home 3 hours before an international flight from an airport 500+ miles away. We were stuck in the airport overnight without access to food because of a strike by the restaurant workers, had to pay for a last minute ticket to return home, had paid in advance for airport parking which was not reimbursed, and had to purchase food the following day because we were booked on an evening flight the following day. THE WORKERS HAD THE NERVE TO ASK US IF WE WOULD LIKE FOR THEM TO ARRANGE A SAN FRANCISCO VACATION FOR US SINCE WE WERE ALREADY THERE! Additionally, I am still struggling to get a full refund. LETTERS, CALLS, EMAILS HAVE ALL BEEN IGNORED OR PASSED FROM ONE INCOMPETENT, LYING EMPLOYEE TO ANOTHER LYING, INCOMPETENT EMPLOYEE! DON’T DEAL WITH THESE CROOKS!”
“Holiday at Cabana Blu in Kos was missold. Advertised services and facilities simply did not exist, ie spa, fitness room, a la carte restaurants.. Hotel was not finished and lacked even the basic facilities such as toilets in public areas, i.e. bar, pool buffet restaurant. Jetline upsold us to a junior suite which was only double room size and had no seating area which I would expect in a suite. We moved rooms three times in 10 days due to cockroaches. 'Customer service' are poor, slow to respond and reluctant to take any responsibility, referring us back to the hotel. Still unresolved after 4 months and the MD Steven Roberts did not respond to me, just passed my email to the 'customer service' team. Buyer beware! If I could award a zero, I would!”
“If I could give this company zero stars I would. After literally 10 minutes after getting off the phone with the salesperson I realized that the trip was not going to work (my son couldnt make the time) I called and tried to cancel. They refused. I then went on the airline site to see what I could work out and they informed me that my flights had been cancelled via the company and I was fine. I then called Jetline Holidays to get my money back and they said ok you can have the plane money back but you cannot have the hotel money back . After a LOT of calls I was able to get the hotel to agree to give my money back in WRITTING and ..guess what?? ...Jetline Holidays has refused even though everyone gave the money back to them. I have now lost over 6500 from this company. If you still think you should use them...just know I tried to warn you”
“Still awaiting a refund of £77 from 18th Dec when the issue was raised. Despite paying for cark parking, the agent hadn't booked it, which became apparent on the day. I rang and was advised that this was basically my fault for not reading my travel documents thoroughly enough. An apology would have sufficed. Since then no communication following and no refund for the parking so I chased again on 2nd Jan. I was again reminded that I should have checked my documents better and that I'd get a refund in "due course." Various email chases later I'm advised that "due course" actually means over 8 weeks after raising the issue!- refund date given as 13th Feb. I initially assumed this was a typo and that they meant January, I was wrong. On a follow up phone call to clarify, Paul actually seemed quite smug about the 8 week wait I'd face for my refund. I was told that, the company works through refunds in "time order" and are "still recovering from the pandemic." I strongly suspect that the company is, in fact, facing financial difficulty, hence holding onto money which should be refunded. I'd consider a lot of caution before spending any money with this company.
Customer service staff are incredibly rude, and reluctant to speak to anyone after the sale has been completed, so it's a real struggle to resolve any issues if the holiday hasn't gone to plan.”
