Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,799 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed with the service provided. I'm on a good contract which I've found for a pretty fair price. It was a good deal. I'm also impressed by the delivery, it came on time. Good company. I'm enjoying my brand new S4.”

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Posted 10 years ago

“What a great buying experience, others could learn a thing or two from this supplier. 2 days and it was beautiful Bravo”

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(Apple IPhone 6 Plus 64GB Silver) - Posted 10 years ago

“Overall the service was of a very good standard. My phone arrived ok, and I was kept informed the whole time from purchase, to despatch...”

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(Nokia Lumia 930 Green) - Posted 10 years ago

“Very good price, but I was annoyed that they supplied my new phoneb as a 'second line' on my existing account without telling me. I was intending to close the old one & transfer the number to the new one (same network so it had to be done that way) , but was told by ee afterwards that they weren't aware carphone warehouse had done this so it greatly complicated things.”

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(LG G3 Metallic Black) - Posted 10 years ago

“nice that you can undestand customer problem”

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(Sony Xperia Z3 Compact Black) - Posted 10 years ago

“After a very shaky start was finally dealt with by a competent young lady who sorted out a phone and contract in less than 10 minutes. 5star”

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(Apple IPhone 5s 16GB Gold Refurbished) - Posted 10 years ago

“I ordered a mobile on pay monthly. The service was fast and good but i just did not like that i had to wait 48hrs before i could get connected and use the phone and yet i was already being billed from the date i requested the phone.”

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(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“My order was processed very fast, quick delivery of product, and I am very pleased with the quality of the phone and service. My only reason not to give five stars is that the phone has a mark on the side, and not all original accessories suggesting it isn't just an 'as new' customer return, (but then again it is refurbished) and my first bill from O2 is slightly higher than expected, but admin costs must be covered. Overall very happy, and would recommend”

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(Sony Xperia Z1 Compact White Refurbished) - Posted 10 years ago

“Order went through very quick. Delivery was good although the box was not sealed and the handset was loose in the bag.”

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(Huawei G6 Black) - Posted 10 years ago

“well customer service was good nothing to complain about, i wasn't able to get the phone i wanted, but i asked for an alternative to the phone that i originally wanted, same tariff options basically, same price range etc, i received the phone which was good, even tho they was meant to have rung me back to confirm that id been accepted and to wat i was able to have. but the tariff was not the same and I'm not happy with wat they had sent me, so now I'm going to have to get back in contact to hopefully receive a higher gb”

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(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

“This was a simple process. I went onto the mobiles.co.uk not knowing what phone I wanted and was unsure what size contract. I went on the site and found the chat tool. It only took seconds to get a rep on the other end, no waiting in a phone queue listening to scabby music. I ended up chatting to a rep who asked me to put in some simple options of what I would prefer including budget and tariffs. Within 5 minutes we had found the right deal for me. He sent me a link to complete the purchase and waited for me to complete to ensure there were no hitches. Job done. The whole process took no more than 10 minutes. Cyberslob in Cumbria”

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(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“I got your phone but I haven't got your gift which is TV yet. The phone is good and I happy to have that phone. Thank you very much hope it (TV) see forward by two weeks.”

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(Huawei Ascend Y330 Black) - Posted 10 years ago

“Small improvement in some area is needed rest is fine good response by posting stuff paper slow little need to work in some area'sin there”

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(Apple IPhone 5c 16GB Blue) - Posted 10 years ago

“Great improvement on the previous Galaxy just a pity that I can receive emails, but not respond to them. Somehow the connection can't be found.”

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(Samsung Galaxy Ace 3 Black) - Posted 10 years ago

“fast delivery and smooth hasle free transaction, would definately recomend.”

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(Apple IPhone 5c 8GB White) - Posted 10 years ago

“They never had the phone in stock when I ordered and I was not told that it was discontinued. However the order was upgraded at no extra cost.”

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(Apple IPhone 5s 16GB Gold Refurbished) - Posted 10 years ago

“i have not yet received my handset as it is not the expected due delivery date yet”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“Very pleased with the phone but I spoke to Abdul from your online help team to cancel the insurance which I didn't want,he told me it was cancelled but it doesn't seem to be”

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(Sony Xperia Z3 Black) - Posted 10 years ago

“I was annoyed at first because when I ordered the handset the website said 'in stock', but within 10 mins of the order confirmation I had a 2nd email saying that it was out of stock and they would be in touch within 7 days! However, I went online to the chatroom, and a lady called Clare checked the stock and told me I could have the phone in white rather than black if I wanted it right away (which I did). She was helpful, and by the end of the day I had the confirmation email as promised. This morning the courier contacted me to tell me the hour of delivery, and they arrived 15 mins after the start of that hour. The phone looks brand new even though it is a refurb, and a brief play around with it would indicate that all is okay with it. Hoping that the cashback claims are this easy and efficient!”

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(LG G2 Black Refurbished) - Posted 10 years ago

“I was annoyed at first because when I ordered the handset the website said 'in stock', but within 10 mins of the orderconfirmation I had a 2nd email saying that it was out of stock and they would be in touch within 7 days! However, I went online to the chatroom, and a lady called Clare checked the stock and told me I could have the phone in white rather than black if I wanted it right away (which I did). She was helpful, and by the end of the day I had the confirmation email as promised. This morning the courier contacted me to tell me the hour of delivery, and they arrived 15 mins after the start of that hour. The phone looks brand new even though it is a refurb, and a brief play around with it would indicate that all is okay with it. Hoping that the cashback claims are this easy and efficient!”

Helpful Report

(LG G2 Black Refurbished) - Posted 10 years ago

Mobiles.co.uk is rated 4.7 based on 37,799 reviews