Name: Mobiles.co.uk
Rating: 4.70

“Very unhappy. The phone sim sent to me had a fault. We inserted another sim to see if the phone was at fault. The phone was fine but became sim locked to that other network. No help from Mobiles.co.uk would not recommend this company”

Helpful Report

Posted 9 years ago

Hello Damian, Thank you for your review. I’m sorry to hear you’re unhappy with the service received. If another SIM was inserted into the phone and it locked to another network we are unable to exchange or return the handset. You may speak to network or manufacturer to see if they can unlock the handset for you. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“The operative sold the product which is an old model at too costly a deal! In trying to email to cancel the agreement my email was returned recipient failed. I tried phoning but phone number was unobtainable, I then phoned mobiles.Co.UK only to be told I needed to phone Carphone warehouse direct even though they made the initial contact. With a considerable time and effort and the patience of the Carphone warehouse representative I managed to cancel the contract. Mobiles.Co.UK is the most despicable company I've had the misfortune in dealing with!”

Helpful Report

(Samsung Galaxy J5 Gold) - Posted 9 years ago

Hello Melvin, Thank you for your review. I would like to apologise for the issues and the experienced you’ve had with Mobiles.co.uk. This will be looked into and investigated. I’m pleased to hear Carphone Warehouse were able to accept the return. Kind regards, Mohammed | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Despite sending back the phone within the 14 days,you still took the 36.00 pounds from my account,iam now having to persue 02 and yourselves to get my money.. If anybody read the reviews from 2010 and thought they must be ok now dont be fooled.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Mark, Thank you for your review. I would like to apologise for being charged by 02 when you cancelled the order. The network issues the bill within 7 days from when the contract is taken out. With cancellations it can take 3-5 days for the network to cancel the contract once we receive the handset back. Any payments that are taken will be refunded back to you by the next billing cycle by 02. Kind regards, Mohammed | Mobiles.co.uk Customer Support team

Posted 9 years ago

“They sent me a phone that doesn't work and the seem card doesn't work. Wondering if the products are not tested before us. I'm really disappointed I'm thinking of going higher to seek help. Because this bad to treat customers like that. I got a bill to pay now which doesn't even work the phone. I'm really disappointed”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 9 years ago

Hello Mampela, Thank you for your review. I’d like to apologise the problems you’ve had with your order. I’ve tried calling you to discuss this further but I was unable to get through to you. Please let me know the best time to try and call you again. I look forward to hearing from you. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“I have been misled by your site. I went on the phones with free gifts section. I selected a beats pill. I then put an apple filter and an o2 filter. Top of the list is the phone I wanted - 6s 64 GB. at the top of the page the beats pill is still displayed and I am in the section for free gifts ... I am now told my order doesn't qualify for a free gift. But I ordered my phone from the free gift area with the beats pill still at the top of the page ... you guys need to send my my free gift ...”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Tim, Thank you for the review. I’m sorry to hear the order which you placed doesn’t come with the beats pill. I’ve contacted our trading team who also confirmed the deal does not exist. If the order was placed with the beats pill an email confirmation would have been sent to confirm this. Please let me know if you have this so we can investigate further. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Best deal on the Internet for Samsung Galaxy S7. Easy to use website, informative content, prompt delivery. Love the phone!”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Gavin, Thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear you’re happy with the level of service received. You’ve rated us a 1 star and if there was anything that we could do in the further to change it to a 5 star review please let us know. Thanks again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Where to start, having to send back two phones that are locked, I thought the phone would have been checked at least so the customer wouldn't have any problems , it will be over a week since initial contract was implemented and I can't make a call,what kind of customer experience would you call that,plus having to make long landline calls to customer service, waiting for phones to be collected, I'll await for you response and I hope suitable compensation, regards j.c”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 9 years ago

Hello John, Thank you for your review. Thank you for accepting my call today to discuss your order. If you have any further issues, please call us on 01509 615 474 and we will be happy to help you. I hope you have a great day. Kind regards, Ryan - Mobiles.co.uk Customer Support team

Posted 9 years ago

“Same old next day delivery Same old next day delivery same day bill bunch of money grabbing day bill bunch of money grabbSame old next day delivery same day bill bunch of money grabbing ing Gits gits”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 9 years ago

Hello Julie, Thank you for your review. I’m sorry to hear about the issues you’ve experienced with the delivery. I’ve tried calling you to discuss this issue further but I was unable to get through to you. Please could you confirm a best time that I may call you? Please accept our apologies for the inconvenience caused. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Good initial offers. Takes for ever to speak to a human. Didn't complete the paperwork properly with Vodaphone to transfer process became a nightmare”

Helpful Report

(Sony Xperia Z5 Black) - Posted 9 years ago

Hello Carl, Thank you for taking the time to speak to me regarding the issues you experienced. I’m pleased we could resolve this and would also like to thank you for the feedback. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Mobile uk had a good deal on a iPhone 6 but gave me bad advise about how to port my number they advised to buy a 02 pay as you go sim then register it costing me £10.00 then wait 24 hours to get a pak code I did this got a pack from my old provider orange only to be told that we and orange could of done this free of charge .cost me over £11.00 talking to 02 customer services in phone bills to get a pak code not very happy with the advise but got a good deal in the end better than what really or orange could offer ,not easy to get through on phone as have to wait to long room for improvement”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Mark, Thank you for your review. I’m sorry to hear the information that you received was incorrect. EE do not allow customers to transfer numbers from one EE contract to another. The only way is to move out of EE and move back. Being on Orange in some cases the network does allow this however we cannot guarantee this. I’ve tried calling you to discuss this issue further but I was unable to get through to you. Please could you confirm a best time that I may call you? The reason our hold times were so long last week was due to the release of the Samsung Galaxy S7. We have now put things in place to reduce this. Please accept our apologies for the inconvenience caused. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Poor service. tried ordering 2 phones but got turned down on one for no reason. no help from customer service either.”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 9 years ago

Hello Paul, Thank you for your review. I’d like to apologise for being turned down on one of the orders. You were either turned down for two reasons. The first could be the credit check may have been declined or the second reason could be the internal security check failed. If the reasons are due either of these we are unable to overturn the rejection and the second order will not be processed. We have no influence over the decision and we cannot overturn the decision. Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Phone was recalled by Fraud department and when I finally got through the customer service was told that she was sorry but couldn't tell me the reason why or override. I've yet to receive a refund for the upfront payment I made either. Very disappointing experience”

Helpful Report

(Apple IPhone 6s 128GB Silver) - Posted 9 years ago

Hello Adam, Thank you for your review. I’d like to apologise for the handset being recalled by the Fraud Department. Our fraud team are there for the protection of all our customers. If they deem an order not safe after it is processed then a return is set up. We have no influence over this and cannot overturn it. The refund is processed once the handset is returned and the funds will be transferred back into the account within 14 days. Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“I wasn't planning on writing a review, but then I saw that I could be in with a chance of winning an IPad Air 2! I don't normally read the T&C's for these prize opportunities, but did on this occasion. Let me introduce you all to point 4... 4. Entry for the prize draw opened on 30thst June 2015 (the “Opening date”) and closes on the 31st October 2015 So the draw closed 4 and a half months ago. For that I dock them a star. I dock them another star because they sent me a refurbed phone instead of a NEW phone when I ordered a new contract. To be fair, they dealt with it quickly (after 39 min queue on the phone to customer services) and picked up refurbed phone the next day and I am expecting the NEW phone today (3 days later). I would have given them 3 stars, but the fact they enticed me into writing a review with the possibility of winning something I now know I cannot possibly win means they don't deserve anything more than 1 star. Please stop misleading people! I'm only just about to start my contract with you and already encountering troubling signs! Please don't be like this for the next 24 months!”

Helpful Report

(Sony Xperia Z5 Compact Black) - Posted 9 years ago

Hello David, Thank you for your review. I’d like to apologise the issues you experienced since placing your order. The prize draw for the competition was sent in error. This will be investigated as to why it was sent when the competition was over. I’m pleased to hear we were able to exchange the handset and send a replacement. The long hold times were caused due to the launch of the Samsung S7. Please let me know the best time and contact number so I may call you and discuss this further. Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Initially very impressed with the competitive pricing, and the telephone service, the rep was very friendly and very good. However, wouldn't use them again and wouldn't recommend them: - Never received an email confirming the order - Never received a text confirming the order - Have no account number - Phone was received but was obviously opened before as there were no headphones and the charging cable was just shoved in there, un-wound. Tried to call them to address the above but phone lines take forever to be answered. Terrible...”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 9 years ago

Hello Neil, Thank you for your review. I’d like to apologise the issues you experienced after placing the order. The confirmation email is sent within 24 hours of when the order is processed. The email may have gone into your junk or spam folder. The confirmation text is sent by DPD and it confirms the delivery of the handset. DPD send a text in the evening and in the morning to narrow the delivery time down. I’ve tried calling you to discuss this issue further but I was unable to get through to you. Please could you confirm a best time that I may call you? Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Sadly my experience to date hasn't been very good. After receiving a faulty phone, this was returned for an exchange and was sent to the wrong address despite having the correct address confirmed. My calls to Mobiles.co.uk last approx. 20 minutes so this was an additional cost of 10p per minute. Hopefully my contract will run a little smoother!”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello Caroline, Thank you for your review. I am really sorry to hear about the bad experience you've had with this contract. I have tried to call you today to discuss this, however you weren't available. If you need anything else, please call us on 01509 615 474 (Freephone number) between Monday-Friday 09:00-18:00 and Saturday 09:30-18:00. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I find it disgraceful that I was turned down for a second mobile without a reason being given. Not a happy customer and I feel quite insulted as I have never been turned down for anything in my life!”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 9 years ago

Hi Mark, Thank you for your review. I apologise that you feel insulted by being rejected on your order, this wasn't our intention. I have tried to call you today to discuss your order, however you weren't available. We aren't made aware why you have been declined, but if you would like to discuss this further, please call us on 01509 615 474 between Monday-Friday 09:00-18:00 and Saturday 09:30-18:00. I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I ordered a new phone through your company and the phone arrived promptly. The SIM card would not work, after 30 minutes of calling your representatives explained the problem. I had to phone them back after a week, and, after waiting on hold for more than 17 minutes I was told it was a problem with EE switching the SIM card over. If I hadn't phoned back when I did, when would you have contacted me? Probably never. Although your representative Mohammedg was extremely good on the phone and got to the point straight away, the call waiting time and the fact that so many other customers had been aggrieved by the same problem and you hadn't notified other customers seems, to me lacking somewhat in corporate governance. If you know there is a problem, let your customers know Asaph so they don't have to spend ages listening to pap music on hold. Thanks”

Helpful Report

(Samsung Galaxy J5 White) - Posted 9 years ago

Hello Alan, Thank you for your review. I apologise for the issues you've faced with your SIM card, and having to call us twice with a long wait time. I have tried to call you today, however you weren't available. I am glad that Mohammed was so helpful and I will pass your feedback on. If you need anything else, please feel free to call us on 01509 615 474 between Monday-Friday 09:00-18:00 and Saturday 09:30-18:00 I hope you have a great day. Kind regards, Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I love the fact that you can just sit back and do it all on line with out being bugged like you do in shops and the emails and texts I'm getting to keep me updated very statifised thank you”

Helpful Report

(Samsung Galaxy A5 Black) - Posted 9 years ago

Hello Keeley, Thank you for your review I’m delighted to hear that you’re happy with the service you’ve received. If there’s anything we can assist you with then please let me know and I’ll contact you. Kind regards, Charlie l Mobiles.co.uk Customer Support Team

Posted 9 years ago

“Probably the worst company I have ever dealt with! The joke is they have asked for 3 reviews but would only allow one of the 3 phones we ordered to be despatched. said failed internal checks! how can on one order there was 3 phones but only one was allowed. Then fobbed off that Vodaphone only allowed one order a day, told to try on husbands account, told to try next day, different payment cards etc - They have lost business by not telling the truth - probably didn't like a discount code I was using, I would never recommend this company!”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Lisa, Thank you for leaving a review. I’m sorry to hear only one of your orders has been processed and understand any disappointment this has caused. All our orders are subject to an internal security check and it sounds like this has been declined on two of the orders. We’re not given any reason by our system as to why this may be and this isn’t reversible. If you’d like more information regarding this then please let me know. Kind regards, Charlie l Mobiles.co.uk Customer Support Team

Posted 9 years ago

“I haven't received my phone despite next day delivery being stated. I have already received the o2 Bill for a phone I have not receieved. I've called and sent emails several times but still non the wiser of when my phone will arrive”

Helpful Report

(Apple IPhone 6s 64GB Gold) - Posted 9 years ago

Hello Debbie, Thank you for your review. Please accept our apologies for the delay its taken to receive your handset. I’ve tried to call you to discuss this however I was unable to get hold of you. Please let me know the best time for me to try again so we can discuss this further. I will be more than happy to refund some line rental for the time you’ve been without the handset. I look forward to hearing from you so I can make things right. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews