Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.42

4.4 Rating 3,418 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

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“I am a realtor that is currently representing a buyer. Opendoor incorrectly listed the property as "public sewage". They provide a false receipt as "proof" that it is city sewer. After additional research and diligence on the part of myself and my buyer, it was determined that it is on a septic system. There are obviously additional expenses with a septic system vs city sewer. Opendoor refuse to credit my buyer a measly $3,500 to account for the difference, even though they incorrectly displayed the listing. DO NOT WORK WITH OPENDOOR!”

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Posted 3 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 3 years ago

“It was one of the worst experiences I've had in a very long time. Not only did we sell to Opendoor, but we also bought through them as well. Selling our home to Opendoor was very easy until they had someone come and inspect our home. They came back with a list of repairs that they found and informed us that they were requesting that we credit them $5,000. We looked over the list of repairs and provided them with receipts for the work that was already done less than a year ago. They informed us that they don't care and that we will still have to credit them. We put 6 other offers down on houses and were outbid on them all except for the house we bought. Everything was going smoothly until the inspection came. We found some issues that had to be repaired including bad piping in the house, pool wires exposed, appliances not hooked up (because the cords were not long enough), outlets in the house not working, and cracks in the roof. We got multiple quotes for the work that had to be done. We sent over middle prices that added up to about $20,000 and sent them over to Opendoor to have them credit us (like they did when we bought our first home through them). OpenDoor came back and said "we will give you a $1300 credit and that's it. We also went through OpenDoor Loans as a backup in case our other loan company fell through. I felt that I was being pushed to use OpenDoor Loans and not a family friend during this process. When we were dealing with all the house issues, the OpenDoor Loan officer told me "well if you were to use an OpenDoor realtor and not a family member, you would get the credits, but since you're not, you won't get them". How could anyone selling a home, be ok with exposed wires around water? Especially with a family buying the house. I felt that the realtor for OpenDoor was only looking out for herself to make more money. The house we bought was under contract 3 times before us and I see why the other people backed out. We just couldn't take the chance of losing out on another home, so we took the risk. If we ever buy down the road, my family and I will not be using OpenDoor again unless they make things right. We were lied to through the entire process, and they used their place in the market to strong hand us. This is not fair to anyone, and I hope that people read these reviews before buying or selling to them.”

Helpful Report

Posted 3 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 3 years ago

“What a waste of time. Dubious system & platform at best, IMO. I’m an investor and have owned a house for 14 months and just completed a full rehab. I usually sell direct or retail. A few of my colleagues had suggested trying Opendoor. So, I submitted request and received an email stating they had an active offer to some other email address & questioning my ownership & role in requesting offer. I explained I’d owned house for over a year and they should easily be able to validate because Redfin did same in under 5 minutes. Never heard back from them again. Ironically, they sent me bulk mail solicitation last week. Complete waste of time and I won’t consider selling to them again”

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Posted 3 years ago

“My experience with Opendoor was amazing. The whole process was stress free. I would definitely recommend open door when selling your home.”

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(Dallas) - Posted 3 years ago

Stephanie, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at community@opendoor.com. It is our honor to help you!

Posted 3 years ago

“I got and accepted my offer in Jul 2021 but the transaction did not close until Jan 2022 because i was buying a new home and due to supply chain issues they kept postponing my closing date. As the final/real closing date for the new home approached I recognized that considerable time had passed since the initial Open Door offer, that there was no inventory, as well as the unique features of my home I asked my Open Door agent (A Mark Spain agent) if I could refresh the offer, she categorically asked me not to do that but said she would talk to them directly. But then she came back with the report that infact Open Door said it was currently valued lower than the offer I had in hand. I pushed back and gave her some comps to go back and ask again. She came back again with a No....The feedback being the comps were not exactly comparable...one being bigger and the other more updated. I felt locked in with my closing coming up in 2 weeks and was just ready for the whole thing to be over. I focused on my move. Well, silly me for accepting either the lies because fast forward to not even 2 months after closing, I spoke with an old neighbor who told me the home had been bustling non stop with prospective buyers so I checked and it was already under contract at a list price higher than the listing of the same comps I had provided to the agent...and exactly $66,300.00 higher than what Open Door paid in the books for the home, a 13.8% increase! I then went back and pulled the emails between myself and the agent and sent her an inquiry with my findings, the only thing she could come up with was fresh paint and carpet...Seriously? If you are using Open Door or another ibuyer and its been sometime since your initial offer, insist on a refresh. Also, maybe you can ask for a baseline so that if your home sells above that, you will get or split the difference with them. Some such services do provide this option upfront. Also, some traditional realtors are beginning to offer very interesting solutions. Do some research, don’t squander away your biggest investment!”

Helpful Report

Posted 3 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 3 years ago

“Everyone involved in the process of selling my home to Opendoor was friendly, knowledgeable and very helpful. They made the process very easy for me.”

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Posted 3 years ago

We are very happy to hear this, John! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at community@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“I am a Texas real estate agent and own investment rental properties. I decided to sell one of my rental properties without going through the normal process as a realtor, and try Opendoor. I was more than impressed with the transaction and how well the process went. I am so happy I went through Opendoor!”

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(Houston) - Posted 3 years ago

Judy, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to community@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“Open door is amazing! They made the whole process of selling our home so easy. I would recommend them to anybody that wants to sell their home without any hassle, while also working with some amazing people! Thank you Open door!”

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(Nashville) - Posted 3 years ago

We are very happy to hear this, Bernadette! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at support@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“I got the price I wanted and shaved much time and effort off the sale process.”

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(Phoenix) - Posted 3 years ago

Hi Justin, It’s so great to hear that you've had a good experience with us! If you wish to share more of your story or ask any questions, please don’t hesitate to contact us at support@opendoor.com. Thanks for taking the time to share this, and please have a wonderful day!

Posted 3 years ago

“Selling ny home through Opendoor was the best experience. I had the best Opendoor representative you could ever have. Opendoor provided step by step instructions and followed up with any questions you might have. Don't want to forget Opendoor's flexibility with timinig, etc.”

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(Atlanta) - Posted 3 years ago

We are very happy to hear this, Eva! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at support@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“The process was exactly as advertised. Selling your home can be very stressful. I was prepared for a lot of back and forth. To my surprise each time I received a phone call it was to ask if I needed anything and what the next steps were. It was the smoothest transition I have ever experienced. Please keep up the outstanding work.”

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(Atlanta) - Posted 3 years ago

That’s amazing to hear, Michelle! Thank you for your kind words and for trusting Opendoor with such an important transaction. We are always excited to read such positive reviews and we would be honored if you would like to share your story with us by sending an email to support@opendoor.com.

Posted 3 years ago

“Open door was the perfect match for me and my family”

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(Dallas) - Posted 3 years ago

We are very happy to hear this, Samone! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at support@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“Bought house thru Open, as they are prime source in Georgia. Some problems: 1. Assigned a Buyer's agent, & a Closing Attorney. One MUST use their Closing Attorney. 2. They tried, Attorney's office told us Title Insurance is required in GA. That is not true, if buying for cash. But the required Title company with Open's attorney, is a Title Company that is owned by Open! 3. Open apparently knew that the hot water heater did not work, nor the dishwasher. But the hot water heater used natural gas, & inspection report said they smelled possible gas leak. Open refused to repair. The gas company later confirmed the leak. 4. Found massively high mold count, which so far has cost us almost $5,000 to remedy. 5. Open, the Buyer's agent, & the attorney, were either slow to respond, non-responsive, or provided erroneous info. Above just the highlights, but I've gone out of my way, to discourage others from selling to, or buying from OpenDoor”

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Posted 3 years ago

“I would highly recommend Opendoor! It was seemless and I was kept informed through the entire process. Everyone was so nice and very helpful.”

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(Dallas) - Posted 3 years ago

Steve, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at support@opendoor.com. It is our honor to help you!

Posted 3 years ago

“They answered questions and concerns quickly I lived 150 miles away from the property I sold and I only had to make one trip Almost everything was electronic”

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(Phoenix) - Posted 3 years ago

Thank you for supporting what we do, Sue, and we're happy to hear that you've had a great experience with us. We would be honored if you would like to share your story in more detail by sending an email to support@opendoor.com. Have a wonderful day!

Posted 3 years ago

“Probably the easiest home selling experience I have ever had!! Smooth transactions, on time closing, easy process.”

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(San_antonio) - Posted 3 years ago

Hi Joseph, It’s so great to hear that you've had a good experience with us! If you wish to share more of your story or ask any questions, please don’t hesitate to contact us at support@opendoor.com. Thanks for taking the time to share this, and please have a wonderful day!

Posted 3 years ago

“I contacted open door just out of curiosity and it changed my perception of them when they made me an offer that was actually more than my asking price. I kept waiting for a catch but turns out the contract was 100 percent legit and the process and closing was simple and fast. My agent Anthony answered every call and text I sent within minutes.”

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(Atlanta) - Posted 3 years ago

Thanks for spreading the word about Opendoor, William, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at support@opendoor.com. Have a wonderful day!

Posted 3 years ago

“I used Open Door for the first time and I was so impressed! The person who contacted me after I made an offer was so helpful! Sascha made my experience great! Thank you Open Door for all of the assistance with my purchase! Because you all gave me an option for a Cash Offer I was able to purchase my new home in this market of making “best and final offers”. I have already recommended Open Door to friends!”

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Posted 3 years ago

That’s amazing to hear, Angela! Thank you for your kind words and for trusting Opendoor with such an important transaction. We are always excited to read such positive reviews and we would be honored if you would like to share your story with us by sending an email to support@opendoor.com.

Posted 3 years ago

“Nice easy project. Walked around taking a video. Said what I expected to sell for. Received an offer within 2 hours that was $1200 under what I thought. I accepted the offer, filled out the paperwork, emptied the house, got paid. Easiest I ever did. Friendly, helpful people. No pressure. I recommend this company.”

Helpful Report

Posted 3 years ago

Chuck, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at support@opendoor.com. It is our honor to help you!

Posted 3 years ago

“Opendoor was great. It really does what it says. Easy and fast. Dillon Sinclair and Mary Rotach made this process very easy. Would highly recommend to everybody.”

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Posted 3 years ago

We are very happy to hear this, David & Kellie! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and we are thankful for wanting to share this experience. Please send us an email with your story at support@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

Opendoor is rated 4.4 based on 3,418 reviews