Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,842 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible experience”

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Posted 5 years ago

“HORRIFIC! They are a bunch of criminals. I will never buy a ticket from Opodo again.”

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Posted 5 years ago

“Basically , if there is something wrong, you want to change or cancel or apply for the refund, you will never get it.. Their strategy is, they receive your phone call, and every call receiver NEED to somehow CONSULT with their collegues and ask you to stay and wait, which will cost almost half of the hour. Either you hang off the phone or you pay for the calling fee, either way you lose (time and money ). This is really disgusting. I called over 10times to ask for from change the flight to totally cancel it. Each time they use the same strategy . Just don't use this agency !!! Stay away from them !!”

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Posted 5 years ago

“I've tried to get a refund or voucher for my canceled flight. Opodo told me to call the airline the airline told me that opodo hasn't sent any customer details. I have paid with opodo so they are responsible. But no answer. 100% fraud stay away from this website!”

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Posted 5 years ago

“Have been stranded in thailand since 9th April-Opodo are hopeless and I would have scored 0 if iI could-no help despite cancelled flights-elderly couple not too savy you thin they would help-no no no. Do not use them”

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Posted 5 years ago

“Useless...I really would not ever EVER EVER use OPODO ever again. They are total scammers ... STAY AWAY!!!”

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Posted 5 years ago

“Absolutely disgusting company would never book with them again, they changed my flight Christmas Eve without emailing or contacting me , didn’t even update there app, due to this I missed Christmas with my family, when putting a complaint you hear nothing back, it’s been 5 months not even 1 email back to apologise, Don’t use them”

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Posted 5 years ago

“Dreadful experience which echoes that of other reviews. Over £2.5k of long distance flights cancelled by Malaysia Airlines but only offered vouchers by Opodo, with whom I booked the trip. Tried to reach them but they don't answer phones or provide an email contact. Spoke to Malaysian Airlines who confirmed a refund should be issued by Opodo, they even contacted them directly and provided an email address to forward an email confirming the same. Opodo's automated reply received to say I gave to take it up with the airline and may have to wait up to 3 months!! Shocking! They should not be allowed to operate...don't make the same mistake I made.”

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Posted 5 years ago

“I booked flights in March and took out the cancel for any reason insurance. I cancelled my flights on the 3/3/20. Was advised refund would be issued in 10 days. Have spent in excess of 40 hours on the phone with them abs many failed promises of supervisor to call back and emails stating that me email will arrive in 72 hours. 60 days later I am no closer to a refund. The customer service is terrible, different advice each time. I have logged 8 complaints on the portal and not a single one has been acknowledged. Would never book with Opodo or recommend any one to.”

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Posted 5 years ago

“very hard to deal with happy to take your money ,but will not return it , do not trust this company they give every excuse you can imagine and should not be allowed to trade”

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Posted 5 years ago

“I have had the misfortune of booking easyjet return flights to Berlin with Opodo which were cancelled at the 11th hour by Easyjet. Eventually getting through on the telephone to Opodo I was told politely that I needed to contact Easyjet myself which was almost impossible at the time due to the virus situation. After hours spent on telephone and internet with no result from Opodo, I have now got in touch with Easyjet and within 2 hours have got a voucher for my flights. By law Opodo should have given me a refund in full. I note that Opodo commission for these flights was in excess of £50 for doing what, nothing. I would never use Opodo again, service is appalling.”

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Posted 5 years ago

“The customers services is so bad I lose lot of money because them and when I try to call them not body give me answer and I waiting hours ... sorry my English”

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Posted 5 years ago

“DO NOT USE OPODO. I'VE BEEN WAITING 77 DAYS AND COUNTING FOR A REFUND OF £2000. CUSTOMER SERVICE IS NON EXISTENT, AS YOU'RE ON HOLD FOR HOURS, IF YOU DO GET TO TALK TO SOMEONE THEY WILL CUT YOU OFF IF YOU MENTION A REFUND. TOTALLY DISGUSTING BEHAVIOUR, THIS COMPANY IS APPALLING AND WILL DO ANYTHING TO HOLD ON TO YOUR MONEY. THEY ARE BREAKING THE LAW, AS REFUNDS SHOULD BE PROCESSED WITHIN 14 DAYS. DO NOT USE THESE THIEVING SCUMBAGS.”

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Posted 5 years ago

“Absolute joke of a company and a bunch of thieves. Have been fightjng for 8 months for a refund and they dont seem to care or have Any idea . DO NOT USE!!!!”

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Posted 5 years ago

“Okay so I was freaking out a little because I couldn't get onto Opodo on the phone. However I clicked on the chatbot and managed to get transferred to a customer service agent overseas (I'm in Oz, they were in Europe). The customer service agent requested a refund as our flights were cancelled and the airlines' policy was to give a refund for cancelled flights. They sent me an email stating that the refund has been applied for. The customer service officer told me it might take 90 days. They were really polite and did a good job. I will come back and give a 1 star if the refund doesn't go through, and I'll give a 5 star if it does. Let's see what happens.”

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Posted 5 years ago

“Delaying refunds deliberately!!! And kip trying to push a voucher even trought refund request was made. Not professional and I will never use opodo again!!”

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Posted 5 years ago

“I have booked flights through Opodo, they are asking me to press " I Do " to let them act on my behalf with regards to getting a refund. Do I do that ???.”

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Posted 5 years ago

“Hi I had booked a tui Thompson airways flight through opodo and contacted them on numerous occasions by email and phone to check if my flight was running as all looked ok with it both ok your portal as well as tui s was allowing me to add extra bag or even check in on or even up to when I got to the airport and asking me to get ready and go to airport. Opodo emails were urging me to hire a car and hotel in agadir. As discussed on last sunday i am 57 year old asian man suffering from blood pressure and therefore at a high risk according to Apollo and other online sites. I had been staying for a month in Leicester at 23 Saxby street as my area in lambeth had severe pandemic almost worst in London. The young 13 year old boy who died lived near me. mywife and children are in Morocco so I wanted to go there to be united with them but only if flight was running. As I was told by opodo that flight was running and everything indicated that including yourself , your site and tui site that it was running I took last train from Leicester via Peterborough to London after speaking to you and then long walk from train station to bus stop as I could not take underground due to my condition and risk and then bus to my flat in Brixton on Sunday night. Again on Monday 20 th April morning I kept on checking whilst getting ready .opodo and tui website and all looked good so I packed my things and went to Gatwick airport . Taxi driver told me that north terminal was closed and tui and other airlines were running from south. When I got to south terminal. I checked with various people including information desk who checked and said it was not running. Only ryanair flight to Ireland and another Minsk were running.But when I showed them your site and tui site on my phone allowing me to check in and add luggage they were surprised that no notification was issued to me nor cancellation made clear on website. I have kept receipts and took screenshots of your site and tui site as well as airport. I have not been well since coming back and was worried about Corona but now feel better. I had spend my train fare from Leicester to London, bus fare on Sunday then i used car part way and taxi fare to airport and then bus to my car and my car back to Brixton. I have put myself at risk by taking 2 trains from Leicester to Peterborough then London then bus then to SW9 7et Brixton Lambeth then airport and back. I had also put people in London at risk unnecessarily. I asked them if they could review and refund me for my booking in cash and only about £100 of associated costs but I was hung up on phone and told to contact tui although my contract is with opodo . Khaled Hussein”

Helpful Report

Posted 5 years ago

“Hi I had booked a tui Thompson airways flight through you and contacted at you on numerous occasions by email and phone to check if my flight was running as all looked ok with it both ok your portal as well as tui s was allowing me to add extra bag or even check in on or even up to when I got to the airport and asking me to get ready and go to airport. Your emails were urging me to hire a car and hotel in agadir. As discussed on last sunday i am 57 year old asian man suffering from blood pressure and therefore at a high risk according to Apollo and other online sites. I had been staying for a month in Leicester at 23 Saxby street as my area in lambeth sw97et had severe pandemic almost worst ok n London. The young 13 year old boy who died lived near me. As discussed my wife and 3 children are in Morocco so I wanted to go there to be united with them as my son is crying for me but only if flight was running. As I was told by you that flight was running and everything indicated that including yourself , your site and tui site that it was running I took last train from Leicester via Peterborough to London after speaking to you and then long walk from train station to bus stop as I could not take underground due to my condition and risk and then bus to my flat in Brixton on Sunday night. Again on Monday 20 th April morning I kept on checking whilst getting ready . Your and tui website and all looked good so I packed my things and went to Gatwick airport . Taxi driver told me that north terminal was closed and tui and other airlines were running from south. When I got to south terminal. I checked with various people including information desk who checked and said it was not running. Only ryanair flight to Ireland and another Minsk were running.But when I showed them your site and tui site on my phone allowing me to check in and add luggage they were surprised that no notification was issued to me nor cancellation made clear on website. I have kept receipts and took screenshots of your site and tui site as well as airport. I have not been well since coming back and was worried about Corona but now feel better. I had spend my train fare from Leicester to London, bus fare on Sunday then i used car part way and taxi fare to airport and then bus to my car and my car back to Brixton. I have put myself at risk by taking 2 trains from Leicester to Peterborough then London then bus then to SW9 7et Brixton Lambeth then airport and back. I had also put people in London at risk unnecessarily. I would be grateful if could review and refund me for my booking and only about £100 of associated costs. This does not take into account time off work in monday nor full costs incurred such as numerous phone calls to you and tui nor inconvenience and stress caused and risk taken but at least goes some way in compensating me. Should you wish more evidence please let me know as my initial attachments were too many so I was asked to reduce the file size. Khaled Hussein”

Helpful Report

Posted 5 years ago

“It's been 6 weeks since I put in a request for a refund... My flight was stopped due to travel restrictions and Ethihad said you must refund me. However, you send me around in circles. I have followed all your instructions but alas, you have yet to refund me. You are ignoring my messages and I have used all the right channels, but to no avail. How about sticking to the law and refunding your customers within 14 days??? Can you do that??? I realise you have been inundated with requests, but come on, it's been 45 days, surely one soul in customer care knows which buttons to press to refund your lovely customers??? My ticket number is 1496121. Please deal with this issue as soon as possible because I am in desperate financial need. And you're illegally hanging on to my money. Come on guys. I put in a ticket on the 15th of March. Nothing happened. I gave you a month to deal with the onslaught of queries. I tried again. I went to your website and filled out a form, as you instructed on this page. A few days on I got an email where you tell me to call your number, which I did. I gave my booking reference number to the automated system. Your automated system said you would be in contact. My booking reference is 5007355961. I would like a full refund as soon as possible. Not a coupon. I won't be able to use a coupon as I won't be able to travel for more than a year to come. Please contact me urgently to arrange for a full refund, or just reverse the transaction on my credit card. Whatever is quickest. I have been very patient and did everything I could, but you are avoiding me like the plague. All this time you have done nothing to prove that you give any kind of customer service. Maybe I need to seek legal advice. I want a full refund as I will not be using your "services" again in future. Pathetic to say the very least.”

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Posted 5 years ago

Opodo is rated 1.0 based on 1,842 reviews