Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,842 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You now what's going rong with opodo. They cancelled any telephone number the customer who have a booking and suppose to get refund to not contact them. I'm one of them. I did have a booking on 16 April 2020 and the flight was cancelled. I keep sending messages to opodo and no any response. I managed to speak with customer service a n d they are the biggest lied in the world. They said is going to call me back in 72 hours and never did. Ridiculous and shame on OPODO. I HOPE IT'S GOING TO COLLAPSE BECAUSE THEY LOST THEY CUSTOMER. IF YOU WANT TO HELP THIS IS MY BOOKING REFERENCE :5006878433 and my name is AUGUSTINA ARSENE.SHAME ON YOU OPODO. BUT DON'T THINK YOU NOT GOING TO PAY PEOPLE BACK. YOU WILL BY LOWER. THANKS”

Helpful Report

Posted 5 years ago

“The most thieving company I've ever seen in my life! It was the first and last time I booked flights via OPODO. In February I booked flights with my boyfriend from London to Iceland but unfortunately, our flight was canceled due to bad weather conditions. Due to the situation, we were not contacted regarding the cancellation or refund by Opodo. We had to first call EasyJet to ask where our money is because according to their email we should get a refund within 7 days and it was like that but the money went to Opodo's account. We tried to contact Opodo many times so that they would kindly give our money back. At the very beginning, no one answered the phone. Later finally someone answered the phone they told us that due to coronavirus we have to wait another 90 days for a refund. From February to this time, we still haven't received our money back. We said to them that this happened before coronavirus started , plus they had our money straight away on their account after the flight was canceled and what's more we had to send them an email which confirms that the EasyJet will do full refund to get our money back from OPODO. We have already talked to Opodo managers twice who assured us that the money will be available within 5 working days than we been told 48 hours. If we do not get the money after 2 days, we will definitely report it to a lawyer. I do not recommend Opodo to anyone. A bunch of thieves who are holding customers' money illegally! I hope due to coronavirus they will bankrupt!”

Helpful Report

Posted 5 years ago

“We bought flights worth £3k in Oct ‘19. Our flights were cancelled in Jan ‘20 and Garuda confirmed they paid refund to Opodo 1 day later. Today, 6 months later, we got our money back through Visa and coop bank. Opodo did NOTHING! No way to contact Opodo at all! They are robbers pure and simple. Do not deal with this company!”

Helpful Report

Posted 5 years ago

“Very VERY BAD. Don’t expect any help from them for cancelled flights. If you need help, prepare to talk with a robot on Messenger. Impossible to contact them by phone or email. Once they bite on your money, you no longer exist.”

Helpful Report

Posted 5 years ago

“Customer service is appalling at the moment. I've been trying to re-book for 2 months now and I have wasted dozens of hours on calls, most of which just cut me off when they get bored. I will never book via Opodo again, or Iberian for that matter”

Helpful Report

Posted 5 years ago

“If there was a option to put 0 stars i would put this, worst company to deal with period. The airline cancelled my flights, assured me they will refund to the booking agent and to date this agent has not refunded me. Do not book every with this company pay more but get better service, they are all a bunch of crooks, dont have a email that you can contact and all phonelines are automated answering machines. You have been warned dont make the same mistake i did.”

Helpful Report

Posted 5 years ago

“take your money without giving a service my flights were cancelled and the airlines were offering me a refund opodo told me not to accept the refund and they were going to issue it they have now ignored me for over 2 months until today when I am told they will not refund me but can give me an unusable travel voucher. Disgusting behaviour”

Helpful Report

Posted 5 years ago

“Quite frankly one of the worst holiday booking experiences that I have had in my life. If this was the only place left in the world to book my flight I would not book with them I think I’d have more chance making it on holiday if I decided to swim! I chose to book two separate flights through opodo to and from my destination. The flight out there was a connecting flight, the first of the two connecting flights got cancelled back in February and to this day I have still had no success in getting a new flight or my money back. The wait times to actually get through to the customer service team are an utter joke, around 4 hours on multiple occasions. Many times the phone has been cut off whilst in the queue or half way through a conversation - having waited hours on end to get to this point it is beyond frustrating. The majority of the time when we do get through those trying to deal with the issue speak extremely poor English to the point they find it almost impossible to understand the purpose of your call and it’s time consuming to establish this. We have been repeatedly told to call back in a couple of hours as the lines are to busy by customer service staff after waiting for hours in the queue and also with them knowing full well after 5 they can no longer get in contact with the airline to make adjustments to our flight so it’s utterly pointless us calling back then. We have been promised call backs within 48 hours to which we never received. We have been promised emails with directions as to how we need to confirm our changes flights to which we have received nothing. It has now been almost 5 months since one of our connection flights to our holiday has been cancelled and we have made no progress in sorting that out and low and behold our flight home has been cancelled. Through this awful experience it just appears those at Opodo customer service will lie through their teeth and tell you absolutely anything you want to hear in order to get you off the phone, whether the issue has been resolved or not! DO NOT BOOK YOUR FLIGHT THROUGH OPODO IF YOU WANT TO GO ON HOLIDAY!”

Helpful Report

Posted 5 years ago

“Can't contact by phone Can't contact by email When reply from an Opodo email, the response come as follows: Dear customer, Thanks for contacting Opodo. We are sorry to inform you that this email address is no longer used for Support services purposes. Same things for phone number. If I succeeded in getting an Opodo phone number and next time the line is not available anymore. I'm still looking for a way to contact opodo. Never again Opodo. No live chat.”

Helpful Report

Posted 5 years ago

“NO STARTS FOR THIS SITE, A SCAM, BEEN WAITING TWO MONTHS AFTER REFUND REQUESTED MULTIPLE TIMES HAD NO RESULTS, WE WILL NEED TO SUE THIS GUYS, WORST COMPANY IN THE WORLD. ILLEGAL WHAT THEY ARE DOING, STOLE 300 POUNDS”

Helpful Report

Posted 5 years ago

“Hi there, I would like to cancel my flight to Malta – Booking Ref – 4934258637 . I’d also like to claim a full refund on “cancel any time for any reason” insurance I purchased. You’ve stated previously that the terms and conditions void the insurance because the flight was cancelled due to a “force majeure” event. However the flight hasn’t been cancelled, I can see on my booking page that as I write my email it is still active. So the insurance is still applicable. I’d like to cancel because I no longer want to go, this is a valid reason according to your term and conditions, again I’m not cancelling because of any force majeure event. The flight hasn’t been cancelled so the insurance is still applicable and my reason is valid. For the above reasons I expect a full refund asap. Let me know if there are any issues with the above. Kind Regards, Matt Eagles”

Helpful Report

Posted 5 years ago

“Terrible customer service, tried to call them regards a cancelled flight told by airline refund is justified opodo won't return and no email should have no stars.. I will never book with you again.”

Helpful Report

Posted 5 years ago

“Opodo still haven't refunded me after 90 days I booked flights through Opodo in January. The flights were cancelled on their side so I requested a refund. I was told I would get a refund within 90 days. I know that the airline authorised and processed the refund, so Opodo are now holding onto my money. Opodo have no closed their 0800 and has replaced it with a premium 0871 number so costs will be exorbitant to call them to ask where my refund is. They also have no email address so it impossible to email them. This all happened before all the COVID 19 crisis was in full force. If I could give 0 stars I would.”

Helpful Report

Posted 5 years ago

“Impossible to contact”

Helpful Report

Posted 5 years ago

“booked hire car for Tampa Florida Dec 19. cancelled on 20/3/20 due to flight being cancelled by British airways (British airway have not paid me any money back for flights even though they cancelled) don't get me started. opodo told us it would be 20 days for refund for car hire cancellations.have not heard a thing. tried e mailing returned back. tried phoning no joy there. £538.60 they need to refund. its o.k. though because they are still taking bookings for flights and car hire! so they are o.k. this is a multi million pound travel company. shame on you. hitting the small man. we have been stitched up by British airways for flights and opodo for car hire. I can feel a court case coming on. Hilton hotel paid our money back within days thanks Hilton our dog kennel paid back strait away thanks hilltops' did not want to give a star rating but needed a star to post.”

Helpful Report

Posted 5 years ago

“I booked my flight last January but it's been cancelled due Corona virus I keep phoning opodo but it's divirted to India customer service in India saying the airline will refund my money with then 90days but untill now still waiting for my refund nothing happen yet.its nearly 5month already they. Are very quick taken your money but it's a long time to return it”

Helpful Report

Posted 5 years ago

“If I could give Opodo no stars I would. Despite having an airline sanctioned refund from canceled flights with SAS and having email proof from SAS Airlines Opodo is not processing my refund. I was actually on the phone with SAS airlines whilst their agent updated their systems to instruct Opodo to issues refunds for my flights. Opodo is now pretending it is awaiting confirmation from the Airline. From what I can see online Opodo is still operating and taking money from people meaning they are effectively behaving like highway robbers. Don’t believe the 5-star review claiming to be from passenger’s who have supposedly received refunds either, they are fake 1 line reviews. My next step is to issues court proceedings against them in the UK and seek a winding-up petition.”

Helpful Report

Posted 5 years ago

“Absolutely useless bunch of liars. They have my money(which I got back from Jet2 within 3 days of flight cancellation, but they sent it to Opodo who I booked with). This was beginning of April. Now telling me finance dept. is closed and no refunds being given. They are illegal and immoral. DO NOT USE THEM.”

Helpful Report

Posted 5 years ago

“I was on holiday in Thailand when Emirates cancelled my return flights had to sort my own REPATRIATION out never heard anything from opodo been home since 23rd March luckily I got the last available flight before Emirates cancelled all commercial flights it cost me £878 to get home good job I had my credit card or I probably would still be there . Customer service is a shambles will never use them again.”

Helpful Report

Posted 5 years ago

“I bought three business class air tickets through Opodo in March 2020, then the flight were cancelled by the airline. I tried hundreds of time to contact Opodo for a refund but with no luck. It has been two months by now and my £15K just disappeared like that! There's no contact email, no contact telephone from Opodo's website, no customer service at all. All the emails were automatically returned by their system. There's no human behind the online chatting system but some auto answered questions. The website looks promising but it's not the case at all. I didn't receive any help from them for this matter. They manage to make themselves totally un-contactable!! What' a shame!! Can't express how disappointed I am with their service and will never ever use them again.”

Helpful Report

Posted 5 years ago

Opodo is rated 1.0 based on 1,842 reviews