PC Specialist Reviews

Name: PC Specialist
Rating: 4.80

4.8 Rating 5,748 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 5,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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PC Specialist 4 star review on 6th March 2026

329

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a gaming PC as a Christmas gift for my son. I did get some help from a friend with the specifications! However I found the whole process very easy. Once ordered I was kept up to date with how the PC was progressing and provided with an accurate delivery date. Would recommend”

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Posted 3 years ago

“Happy customer! Fast build time and quickly resolved issue with slightly damaged side panel. Mitchell was very helpful on the phone and quickly organized sending a new side panel for a marked case. This small dent may have been due to the delivery company. There will always be issues but it is how a company rectifies them as it's not a perfect world. It's the second computer that we have had for his household. PC Specialist seem to have one of the best PC customization options but still offering good value.”

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Posted 3 years ago

“Second PC, no problems encountered on either occassion. Build was quicker than quoted which was good.”

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Posted 3 years ago

“Ups and downs. The PC itself was built to a high standard and I greatly enjoy it but there was some major problems in communication with the staff, some false information received and the majority of my concerns and queries either made worse or answered incorrectly (or guessed) at no point did the customer service team make me feel assured of what I will actually be receiving. Problems I had: My quote which automatically selected the graphics card marked as "preorder only" aka out of stock -I enquired about the date shown on the website (PCS's website) it stated likely stock in 2 weeks, I asked if this was a real date or a guess, what would be the likelihood of that graphics card arriving at that date -as the order could not be published due to this and I was in need of a replacement PC quickly. Customer rep got back to me very sharpish, good tone, had useful information however informed me "the graphics card is deprecated and no longer manufactured , choose a upgrade or a sidegrade which was poorer in spec" ok I said, thanks and that I ordered it without the card as my research had stated my old gfx card should function. What happened? - After a received my new PC, installed the card, I was never told about a bios compatibility setting, troubling but sorted. HOWEVER in checking the website again, same build and prices... the "preorder yet deprecated" graphics card is now magically in stock. So yes, they in fact lost out on £300 and me a new graphics card. Sadly that is the least of the problems, my main concerns during the build, which I communicated to them in good time was the following: I wanted the empty boxes for RMT (return to manufacturer) for the future in case of problems. -No luck, delivery specs wise it would be a no go but more to the point, ALL RMT IS THROUGH PC SPECIALIST FOREVER. I don't mind but I certainly didn't know or see the forever parts in the terms, I had gathered parts under the warranty period, 1 to up to 3 years, not indefinite. I also had a large concern about the water cooling placement, I myself have never installed a water cooling but decided I'd like to test it out, It's been said numerous times through reviews and advice channels that proper placement is important and to never install it at the bottom and never to have the pipes UP with pump DOWN when installed in the front. So I asked how it will be likely placed in the case, either front or top (preferred) 3 days later someone replied stating by their specifications they almost always install in the FRONT of the case as the difference is (quote) "negligible" -ok I stated, "I'll leave it up to the builders" I then asked will the pump be up and the pipes down? (I certainly didn't want additional problems, air bubbling etc.) I also asked previously if I was receiving the expensive intel cpu stickers, to which I was informed I had the choice to keep them off. I told them I would like them off. I received a reply shortly after "didn't notice in the subject reference you had already ordered, oh well no difference now it's too late to change, stickers and pump have been installed" (despite still in testing and never leaving the building at this time) -well this left me infuriated to say the least! I had used their in-house e-mail ticket system 3 days prior which automatically filled in my details and lead me to believe my existing order query was properly recorded. I told them immediately after to CHECK the pump placement and LET ME KNOW what's happened, if amendments need to be made to the system then please do so before sending as I will most likely be rejecting the order if the pump is at the bottom of the system and front case LED fans removed in order to accommodate the liquid cooling fans (which I had read either on their website faq or corsairs official documentation) -needless to say a different representative answered back and said "in a similar system we installed the liquid cooling in the top" ....WELL EXACTLY What I Was Saying from the very start, but again no eyes on the item, no communication with the pc building team, nobody, this was also an assumption (guess) and the system was sent right on delivery the next morning despite this... unprofessional judgement and handling in this respect as I expected the final say on this gamble, there was no rush and the stakes were high, I was getting automated emails stating "we are getting your item ready to dispatch, contact use with any queries!" and I'd just stare at that line and say to my self " ??? " perhaps I should of phoned instead but would they of picked up, why didn't they phone me instead? The final outcome was the equipment was delivered (in the rain, upside down, driver just walked right off, thanks dpd) and that the computer did indeed have the liquid cooler installed at the top (lucky for them) as it would of been sent straight back at their own cost with payment revoked. Does £1k not matter anymore, I know it's on the lower spectrum but seriously? In checking the inside of the system thoroughly I was impressed with the cable work, everything was accounted for (except very limited drive screws and sata cables but this could be a manufacturer constraint) [1] Major problem and [2] minor problems were found with the physical build: 1) Two of case fan headers were installed in the wrong lighting node sockets, fan#1 was in socket 3 and fan#3 was in socket1 as reported by the PC software. I could not fix this as it was cable tied with no slack available. 2) Only 2 screws were used for the ssd drive in it's caddy; diagonally. This could be a "screw saving" choice to give the user extra hdd screws and 2 was enough to hold the light ssd but personally I'd never do that, I re-installed it. 3) The main big issue with the build; I ordered a fully modular LED PSU since it was on offer, big mistake. The PSU LED was NOT CONNECTED to the case LIGHTING node box, so the system could not interact with the icue psu and it wasn't shown in devices, it would be stuck annoyingly in rainbow colour mode only. I was frustrated, I found the LED cable in the box of cables they provided and I myself had to spend 1-hour (1 ENTIRE HOUR) of labour, on the floor, stressed, sickly from a cold, sweat pouring off taking out an entire Power Supply Unit from a fully finished and cabled PC, to access and connect within deepest locked off corner. Fantastic. There was a final e-mail from PCSpecialist but I could not bring myself to read it, the whole ordeal left me stressed and worsened my health in real life, I believe they meant to do good and help me out but frankly I wish I didn't think/say anything. I WOULD order again from them. My score is 7.8 for the quality of components used, construction and pricing. I WOULD recommend them to others when purchasing a new PC. But 1/10 for all communication and resolutions. I'm an IT Professional that orders IT equipment for large organisations and a qualified technician, this was an unhappy experience no matter the price and could of bee avoided with better communication. Thank you for the computer!”

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Posted 3 years ago

“Very response customer service with any queries. My third purchase from PC specialist, and I would happily recommend.”

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Posted 3 years ago

“Genuinely excellent experience. However, it's 4 stars instead of 5 only because the RAM I'd included in my original build was suddenly not listed when I was ready to submit my order. I prepared a different build and was able to include the desired RAM, suggesting it was available. I eventually had to upgrade my build. However, PCSpecialist were very accommodating with any changes I wanted to make.”

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Posted 3 years ago

“Quick and super happy with my new pc”

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Posted 3 years ago

“Quality builds and speedy delivery”

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Posted 3 years ago

“Amazing build quality im happy with my Wife she works with no problems or complaints would recommend to all my friends and people”

PC Specialist 5 star review on 6th November 2022

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Posted 3 years ago

“My order was built, tested and dispatched in under a week and arrived in great condition. The few software-related issues I came across were addressed by their superb customer support team who were patient and helped me fix everything in a timely manner. I'm very happy with my purchase and will definitely buy from them again in the future.”

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Posted 3 years ago

“Fully functional and good communication about it's production and delivery”

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Posted 3 years ago

“Very quick to build and deliver and great customer service. My new rig is everything and more. Will always recommend PC Specialist to my friends!”

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Posted 3 years ago

“In the past I've had to make a return to PC Specialist for a repair and the process was great. They kept me informed and fixed my problem, getting my PC back to me safe and sound. This time I bought a new PC and once again everything was great. The PC arrived in good time, very securely and carefully packed, and worked perfectly out of the box. I've recommended PC Specialist to other people and they have always been really satisfied with what they have bought. Being able to easily configure exactly what you want and see clearly what the pricing and options are is another reason I use PC Specialist. I just don't think you get this level of service, quality and fair pricing from other PC sales companies. Very happy customer.”

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Posted 3 years ago

“I ordered my first PC from PC Specialist in 2009. Unfortunately, there was as issue with the Graphics card. I contacted the PC Specialist customer service team, and they were very helpful in trying to resolve the issue. However, it soon became apparent that it was a fault in the card itself and it needed to be replaced. They offered to have the entire PC collected and fixed, but luckily, I had a computer savvy friend that offered to exchange the cards for me, so PC Specialist ended up simply replacing the card, and it worked perfectly after that. I bought my second PC from them in 2016. This one did not have any issues at all and that I was super happy with. It lasted me a long time, and although it is still going strong, some of the components are now out of date, and it was time for an upgrade. I bought my current PC a couple of weeks ago, and the build and delivery time was the best it has been to date. Great cable management, all cables properly connected. I had to have this one delivered abroad, and the CS Team was super helpful in answering all my questions regarding shipping and VAT. PC Specialist also send emails explaining how to set up your PC once it arrives, which I found extremely helpful the first time I bought a PC from them. I have more experience now, but it's still a nice extra service that just shows how much they care about their product and their wish for you to enjoy it once it arrives. I could not be any happier with the product, the build, the shipping or the service, and even having moved away from the country I will keep buying my future PCs from PC Specialist.”

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Posted 3 years ago

“The company built my custom PC in less than a week, delivered it promptly and it's worked fine ever since. This is the third PC I've bought from them and I'll be back. I highly recommend the company.”

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Posted 3 years ago

“Haven't had a PC in more than a decade so I really liked their ordering process for a custom PC. Great service overall and delivery with DPD was great. Everything inside was well packaged. I have one issue with a GPU fan rattling while playing heavy games that I need to contact them about however I still need to use the PC for a bit before I can do that - it seems to be an issue with the model itself Zotac RTX3070. So far I'm very happy with PC Specialist, the custom PC looks really good and the cable management is very neat.”

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Posted 3 years ago

“Excellent service. Had my previous computer from them which functioned for 11years without problems. Backup Hard drive finally failed and software update corrupted the system, so decided to go for an update. I transferred Dvd reader, vdu, keyboard and sound system that are all functioning well to date. I'm 79, not computer literate and delighted with the result. If my new system works for as long and as well as the previous one I shall be highly chuffed.”

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Posted 3 years ago

“I've used PC Specialist before and they're now my 'go-to' for computers. Easy to specify what I wanted and a very quick response when I wanted to check something about my proposed graphics card before confirming this order. Delivery was a little over a week. Excellent company!”

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Posted 3 years ago

“Very quick and efficient delivery, PC seems all present and correct. Thank you.”

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Posted 3 years ago

“Ordering from PC Specialist my 2nd laptop. The first one was 5 years ago and I had nothing to complain about. Very efficient company and great value for money. Highly recommend.”

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Posted 3 years ago

PC Specialist is rated 4.8 based on 5,748 reviews