Login
Start Free Trial Are you a business? Click Here

PC Specialist Reviews

4.8 Rating 6,106 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 6,106 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Visit Website

Write Your review

PC Specialist 5 star review on 28th September 2026
Dimitrios Damalas
PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
333
Anonymous
Anonymous  // 01/01/2019
“Having used PC Specialist multiple times I used to think this was a professional company. However, since the failure of a RAM stick in a laptop manufactured by PCS (2 years ago) my opinion is now at the opposite end of the spectrum. The initial reject went ok. Returned the part and a new part was sent out. From here it goes downhill... The replacement RAM stick arrives, in 2 standard bubble wrap bags. For anyone who knows the risk of electrostatic on electronics this is an absolute no-no! Against my better judgement I decide to fit the part. Only to then find PCS have sent me the wrong part. What should have been 16GB was in fact 8GB. On reporting the issue along with my concerns regarding potential static damage and the unsuitable packing. My complaint is met with the response that RAM sticks are not affected by ESD events. Utter rubbish (based on my personal experience of 25 years working in the electronics manufacturing industry)!! Not to mention a complete lack of apologising for the inconvenience of being sent the wrong part. A further replacement part was sent out via courier to deliver the correct part and collect the incorrect one. My partner is met with a delivery where she is handed a RAM stick with no packing at all!!! Throughout all of this I have been requesting for my complaint to be escalated. Twice, so far this request has been refused. In short, while everything is fine this company appears good. However when things go wrong they show their true colours. A complete lack of customer service. Not to mention a complete apparent lack of understanding of the risk of static and how to ship static sensitive assemblies safely. I now wonder under what conditions all of the PCs, laptops etc are assembled and what longevity they really have. Safe to say no longer will I be using PCS, nor can I possibly recommend them to others.”
Helpful Report
Posted 3 years ago
“Just as 11 years ago when I bought my last computer, I was very happy with the ease of ordering, communication, tech support and final product. Thank you PC Specialist.”
Helpful Report
Posted 3 years ago
“Excellent service, flexible, great delivery”
Helpful Report
Posted 3 years ago
“Very happy with the buying process, but so many options to choose from it can be daunting. However, I have no complaints because it allows you to choose exactly what you want and it's worth spending the time to get it right. My order arrived in around 3 weeks which was fine for me, well packaged and the couriers kept me properly informed (DPD). The system is great, and I'm very happy with everything about it. (Can't say the same about Windows 11...., I wish I'd ordered it with Windows 10 instead, but hey-ho...)”
Helpful Report
Posted 3 years ago
“Quick and easy, great service had my computer within 20 days and its perfect thanks!”
Helpful Report
Posted 3 years ago
“Speedy build and delivery time again. Didn't arrive as quickly as the first time but still within their promise window of a couple of weeks. Will use again!”
Helpful Report
Posted 3 years ago
“The website was easy to use to choose the parts I wanted for my pc! They delivery service was great, didn’t take long at all for my pc to arrive.”
Helpful Report
Posted 3 years ago
“Very good quality, and made sure all components matched Delayed shipped compared to quote”
Helpful Report
Posted 3 years ago
“Amazing service! So happy with my new machine!”
Helpful Report
Posted 3 years ago
“Computer arrived in good condition and appears to be working fine after some teething issues. PCSpecialist provide good feedback on order progress. Their having done testing prior to receipt is reassuring. Production was a little longer than the 10-12 days advertised, but not significantly so.”
Helpful Report
Posted 3 years ago
“I have bought a laptop from PC Specialist from before and their quality builds are excellent. So when it was time for an upgrade, I decided to purchase another laptop from them. I've had it for a few weeks and I love it. I did have a minor issue over my speakers but chatting to customer service sorted it out within minutes.”
Helpful Report
Posted 3 years ago
“Excellent communication during build process and great technical support when we had a small issue after receipt”
Helpful Report
Posted 3 years ago
“Though it took a little longer then expected for everything to be finished and delivered. However every thing arrived well and worked perfectly :3”
Helpful Report
Posted 3 years ago
“Got my pc to me with 3 weeks and now I can happily use it and it works well.”
Helpful Report
Posted 3 years ago
“Well priced and well built would definitely recommend slight delay in the building process but made up for it with a free upgrade to next day delivery 9/10”
Helpful Report
Posted 3 years ago
“Rubbush laptop and company, laptop is in for its 3rd repair in as many months, 1 a repeat issue poor communication. Which I could have given 0 stars”
Helpful Report
Posted 3 years ago
“Very good product overall. Ordering system ensures compatibility between components and advises of any changes that need to be made before submitting. The order arrived well protected against damage in transit and came clear instructions for setting up, as well as spare cables, brackets etc. If I had any criticism, it would be that during ordering I couldn’t complete until all components were in stock and had to revisit multiple times until I could get everything required (I would happily have ordered with the understanding it might be delayed waiting for a component). Wait time for the build was in excess on the original estimate, but updates are available on the website and it did arrive inside the revised estimate.”
Helpful Report
Posted 3 years ago
“I got what I ordered, writing this review on my new laptop, nice that its assembled in the UK, took a bit longer to arrive than expected but worth the wait and good value for high quality”
Helpful Report
Posted 3 years ago
“I did order a custom gaming PC and fully understand why it took just over 3 weeks to arrive. Spare components were had to be especially ordered. The installation was a breeze and the instructions sent prior to delivery was invaluable. I do have almost two decade of dealing with PC Specialist, going back as far as my laboratory management position in a NHS laboratory. I struggle to think of anything negative about this organisation, especially when it comes to service and helpful advise.”
Helpful Report
Posted 3 years ago
“PC is in incredible condition, works like a charm. It was delivered in promised time frame and when I had questions, the customer support team were quick with a response. I would highly recommend buying a pre-built PC from PC Specialist”
Helpful Report
Posted 3 years ago
PC Specialist is rated 4.8 based on 6,106 reviews