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PC Specialist Reviews

4.8 Rating 5,730 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,730 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 30th March 2026
Beto
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 5 star review on 30th March 2026
Roddy
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
332
Anonymous
Anonymous  // 01/01/2019
Great customer service - quick to respond (helpfully!) with queries. The custom PC builder is fantastic and helps you avoid potentially expensive mistakes. The progress tracker is a great feature - it was lovely to be sent photos of my build to see how it's actually going to look! Was shipped swiftly and securely, very happy with my new PC. Thanks again!
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Posted 2 years ago
Everything perfect from start to end. Great service, regular order updates, a great PC for a fair price.
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Posted 2 years ago
i'm amazed how great the support is at pcspecialist. from talking abotu parts, to deciding what parts suits the best, , and finally ordering, to unboxing, the package. i'm just amazed. of how good the service I had.
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Posted 2 years ago
Used for the first time late 2023 and then again in January 2024. Love the way the website works, a lot of design thought has clearly gone into it. Bit of a hiccup in test with first PC re an incompatibility between ssd (that needed 10w) and PSU that should have had 300w + to spare. This was never satisfactorily explained by Tech Support but was resolved by different brand of SSD. I'd have prefered a full anaysis but was pressed for time. PCS did pay half the cost of the different SSD though. Second PC order went like clockwork. So customer service, price and delivery all good and hopefully won't need to comment on returns or refunds.
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Posted 2 years ago
Picking and choosing computer parts was clear and easy to understand. The price was expensive but expected. I was excited every time I received an email from PCSPECIALIST with news about my computer. When it finally came, the computer was undamaged and it was simple to set up and get up and running.
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Posted 2 years ago
This is the 4th PC that PC Specialist have built for us in 9 years. I honestly would not go anywhere else. My kids like to choose the options and the website is superb. It tells you if the configuration you choose will work and if not, what the options are to make it workable. The build and delivery are always quick, without worrying that someone has rushed it and forgotten something. See you again in a couple of years.
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Posted 2 years ago
I had a great experience with PC Specialist when I used them for the first time a number of years ago, so they were my first choice when I needed a new one. The website makes it very easy to narrow down what you're looking for, and being able to chop and change items and add extra things during the process is super user friendly. The time taken to assemble, test and ship the PC was great, especially given that it crossed over a weekend, and I've had absolutely no complaints about the product since using it. I would highly recommend PC Specialist to anyone and will be sure to use them again next time I need an upgrade.
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Posted 2 years ago
Quick delivery. Perfect machine. Exactly what I was looking for.
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Posted 2 years ago
Very good service
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Posted 2 years ago
The ordering process from initial enquiry was quick, easy and painless. I specified the requirements and what I would be using the PC for and the advisors quickly tailored a quote for a PC that would meet my specific needs and budget. This was a massive expense for me and one that financially I could not afford to go wrong and PC specialist out performed in everyway. From how the PC runs to the outside aesthetic (The only bit I made a choice on!) everything is perfect and I couldn't of wished for anything more. Everyone was so helpful. Once ordered I was kept informed by email the whole way through the build process so I knew exactly what was going on, it even arrived earlier than I had anticipated and on a Saturday too! Would not hesitate to recommend them to anyone as they know how to make the ins and outs of buying a computer simple and bespoke depending fully on the customers needs. Exactly how it should be. My new PC is fab!
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Posted 2 years ago
Excellent customer service. Really helpful and happy to answer any queries. Loved getting regular updates on the order progress. That was a refreshing customer service. Will use again!
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Posted 2 years ago
Excellent customer service from start to finish
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Posted 2 years ago
They kept me up to speed all throughout the building process and even provided photos of the final build. The whole process was really speedy and everything worked perfectly off the bat. Would definitely recommend!
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Posted 2 years ago
Very quick dispatch. For someone who has never owned a gaming pc before it was very straightforward process, great service and the computer runs great.
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Posted 2 years ago
I thought I had already written a review but here goes again. PC Specialist excellent. Easy website (My son in law helped me with all the tech spec stuff). Good communication all through. Fell apart with the courier. Courier left it by the back gate out in the open! Fortunately not raining and we were back soon. All working well and used for this review.
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Posted 2 years ago
been going to them for years and never had a problem with them or the computers we buy from them. Fantastic staff and even better service. iwill keep going to them for my pcs
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Posted 2 years ago
It looks beautiful and it is packed well.
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Posted 2 years ago
I don't have a technical background and needed specific computer and display requirements to run Embroidery Digitising Software. PC Specialist were recommended to me by someone in the computer shop. PC Specialist was so easy for me to use, advice given at every stage about what would and wouldn't work. I was kept informed at all times of the build and they delivered on time. I would highly recommend. Thank you
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Posted 2 years ago
Used PC Specialist for the first time on recommendation from a friend. The website was really easy to navigate and to build my machine according to my requirements. Pricing seemed on spec and I felt that I had achieved value for money. After ordering I wanted to change a couple of things, this was easy to do through the web and my complete order arrived all together, fully tested and within the time advised. I was kept up to date with my order all the way through the process. A good experience all round and fully recommended.
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Posted 2 years ago
Website was easy to use with the configuration and a number of options they have. It would have been nice to have some top premium branded CPU air coolers rather than just the PCS ones but other than that all was fine. I liked that they emailed you about each stage the PC is in and also showing you a preview of your build. PC was as expected and good build quality and all in all a good service and would use again.
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Posted 2 years ago
PC Specialist is rated 4.8 based on 5,730 reviews