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PC Specialist Reviews

4.8 Rating 5,910 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 5,910 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
PC Specialist 3 star review on 14th December 2025
Julian
PC Specialist 5 star review on 6th December 2025
Anonymous
PC Specialist 5 star review on 8th October 2025
Dunc
330
Anonymous
Anonymous  // 01/01/2019
The site is easy to use, price was good. Was updated on different stages of my order. Technically did put my windows on the wrong drive, but after speaking to the support line I decided to keep it as it is. Overall everything is ok so far. Had few crashed and games not running well, but after a lot of messing with the settings i think its all good now.
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Posted 3 years ago
Overall good support service, however I was not quite happy with the performance of the product as I had to return the first laptop as it used to restart on its own quite frequently. PC Specialist did replace the laptop but the second laptop also has this problem and still dealing with this problem with the support team.
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Posted 3 years ago
Good website, with an excellent variety of component options at a reasonable price. I had confidence in the brand as I had purchased previously. Both computers have been amazing with no issues. The only thing I would improve slightly would be the amount of time it takes for a computer to get dispatched. I had to pay £30 to speed this up. Once I have paid the extra for priority service, the computer entered configuration the same day. All in all excellent I will probably purchase from PC specialist again.
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Posted 3 years ago
It took a while getting to me but they make no secret of that before you buy. PCS give you the choice to add top quality components to make the PC you would be making yourself. I’d love to have seen NZXT cases like we used to but aside from that the build is top notch and I’m very happy with it. Would recommend.
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Posted 3 years ago
I have no complaints, it arrived on time and works perfectly.
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Posted 3 years ago
I was happy with the computer and it met all the specs that I asked for. My problems are not with PC Specialist but I should have ordered more fans and more memory which I didn't do to save money. The computer is great and I am enjoying it very much. DPD lost my package and it arrived a day late which caused me anxiety. Overall I am very pleased with my purchase
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Posted 3 years ago
It's reassuring that the specification you select is verified. E.g., I initially chose a PSU with insufficient power and more fans than needed since the case I selected had integral fans. Build and delivery time felt quite long though: around 3 weeks. Also not impressed that the delivery driver felt fine about leaving a 2 grand PC on my doorstep and leaving with a knock, despite the specification to leave with a neighbour if necessary. Glad I was in.
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Posted 3 years ago
No issues so far, the laptop was made quickly and all seems fine
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Posted 3 years ago
I needed a new laptop after many years of my Sony Vaio not being overused being an elderly gent and retiring in March 2021 and my son having spent a fortune on his Desktop anyway recommending PC Specialist by him I went on the site picked out features looking towards the future sent the spec to him and clarifying my budget he disagreed with quite a few things but he being technologically of far greater knowledge than I tweaked a few things and came back with a far greater spec and being of a reasonable knowledge and understanding of his version and only a few pennies over my budget went ahead and very happy So nice to be able to lift up the screen and bang your there rather than lifting the lid and go and have breakfast before thinking if it’s ready Thanks to all the team John
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Posted 3 years ago
I needed a very heavily-specced PC for work (and gaming)-- PC Specialist seemed like the best option for fully customised, high-end machines, and they certainly delivered. Excellent web page that allows the order's progress to be tracked, and any enquiries were answered swiftly. Very impressed with the PC when it arrived-- the build quality/cable management is excellent, and it performs very well with benchmarks/thermals. Furthermore, the pricing is very reasonable compared with the retail cost of the components. Highly recommended!
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Posted 3 years ago
Good value - some slight hiccups during setting up, but good customer service.
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Posted 3 years ago
I wanted a high end gaming PC for both gaming and 3D work for university. It was a big decision but ultimately went through with it in the end after getting in contact and asking several questions to the fantastic PC Specialist support chat and email on multiple occasions. My CPU was on preorder so it took some time before they could start to build my PC which is no fault of theirs. Once the CPU came in it went straight into building then testing and was dispatched in under a week! When I received my tracking information it was next day delivery with DPD so it was with me the literal next day. The PC was easy to set up, just plug in and I installed and set up everything to be as close to my old PC as possible. This only took a few hours of tweaking. This is my second PC from PCS and it runs amazingly! Definitely recommend, especially since the overall price of the PC came out cheaper than when trying to configure it by myself :)
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Posted 3 years ago
Ordered a mid-range system for general home computing, home cinema and mid-level gaming. Configuration and ordering process was clear however it took slightly longer than usual to prepare and build the order. Although order status updates were not always forthcoming customer service were helpful and quick to respond when contacted. The delivery was really fast after dispatch and the computer was mostly straightforward to set up. The main issue (hence not 5 stars) is a lack of clarity around the onboard motherboard 5:1 surround sound setup - I assumed that there would be dedicated jack sockets for the rear and centre/sub spearkers. I had to contact PC Specialist and then do some online research to reconfigure the Mic and Line In sockets to output the surround sound. This required me to download additional software. The software and instructions on how to set this up should be included and there should be a warning that this is required when configuring the setup online before ordering.
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Posted 3 years ago
The PC is great, perfect delivery and no hassle. I had to cancel an order a year ago, as I changed my mind on the purchase, and the money was refunded without any question. So it was good to go back and finally get a new PC from PC Specialist.
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Posted 3 years ago
My last PC specialist computer they built for me in 2011 was still going strong but just could not cope with our recent full fibre broadband upgrade, so we bought again from PC specialist. A better spec PC at less than we paid 12 years ago.
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Posted 3 years ago
Thank you the PC is great. Well put together. Windows 11 is taking time to get the hang of.
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Posted 3 years ago
Reasonable price considering they build and test the rig before dispatch, little bit of a long lead time considering he much you are paying for the service but comparable with others I suppose. DPD are atrocious but that's not their fault, but perhaps they could offer different courier options.
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Posted 3 years ago
Happy with the laptop purchased a few weeks ago. PC Specialist kept me informed throughout the whole process from receiving my order to dispatching the item. Additionally delivered quickly and without any problems. My son recommended them to me and I will definitely recommended to others.
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Posted 3 years ago
The computer worked
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Posted 3 years ago
As someone who has no knowledge about pc building, PC Specialist were a great service for me because it took away the fears/concerns of handling expensive PC parts while allowing me to completely customise and hand pick parts (to an extent due to availability). In terms of price, I reckon there was at least a 20 - 25% price markup vs if I were to build it myself, but I'm happy to accept this when considering how quickly it was dispatched and again, eliminating the risk of me breaking/mishandling parts were I to do it myself. They were quick to process my order, kept me updated, and overall offered a great service.
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Posted 3 years ago
PC Specialist is rated 4.8 based on 5,910 reviews