RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,927 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,927 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“tExtremely disappointing experience – never again. I booked a service with the RAC and while the mechanic arrived late, he was lovely and seemed to do a great job—except for one critical issue. The next time I drove the car, the window grill flew off mid-drive and hit the windscreen. I had to crawl home and then spent over 4 hours on the phone trying to get help. This turned into an incredibly stressful ordeal. I was left without a car for over a week. Most of the people I spoke to were genuinely kind and really tried to help—but it’s clear that RAC’s internal systems are completely disjointed. I was told the mechanic hadn’t touched the grill (he later admitted he had), I was passed from pillar to post, and responses to emails were delayed by days. In the end, I had to pay a man up the road £50 to secure the grill just to get the car to a proper garage, where it cost me a further £116 to fully fix the issue. RAC have now offered me £50 compensation, which is frankly insulting. I used to think of RAC as a trustworthy, reliable company—but this experience has completely changed my view. I feel very sorry for their staff, who clearly care and try to help, but they’re let down by a disorganised and unresponsive system. I won’t ever be using RAC again. I’m sure when things go smoothly they’re fine—but when something goes wrong, they’re worse than useless.”

Helpful Report

Posted 11 hours ago

“I broke down on Sunday the 4th on the M4 near Royal Wooten Basset . I called the breakdown number & the service I got was impeccable they kept ringing me they informed the Highway patrol which could see me on CCTV & sent out someone to check on us . We only waited just over an hour and Justin the RAC recovery driver was brilliant . Thankyou you so much”

Helpful Report

Posted 3 days ago

“My motorbike with sidecar had a puncture on sidecar unlike cars do not have a spare I'm in my seventies with mobility problems unable to carry out roadside repair myself. I thought not to worry I have rac personal cover which is rather expensive. Contacted RAC at 12.30 pm was given a estimate time between 5.20 to 8.20 pm. What a joke all that money I have paid them over the years. Took a very slow ride home wrecked the tyre but at least I got home. RAC are a terrible company. Take your money and supply a terrible service”

Helpful Report

Posted 3 days ago

“I wanted to bring to your attention that RAC Kia, the dealership from which I purchased the Kia EV6, has not yet delivered the Statiq home charger that was part of the committed BOQ at the time of booking. It has been over 45 days since delivery of the vehicle, and despite multiple follow-ups, there has been no resolution or clear timeline shared. This delay is disappointing, especially considering the importance of timely charger installation for EV usability. I would appreciate guidance on how this can be formally escalated—whether through Kia India, Statiq, or any consumer grievance channels you may recommend. Looking forward to your suggestions and support.”

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Posted 3 days ago

“Please read their policies carefully.”

Helpful Report

Posted 4 days ago

“Rac refused to come out, I ended up paying a private company making rac pointless as its incapable off providing the service I was paying for”

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Posted 4 days ago

“From what I read here it appears that the RAC do not care whatsoever about bad reviews. I have stupidly run out of fuel 30 miles south of Edinburgh. My stupid mistake. Driving an unfamiliar car on unfamiliar roads. I thought that despite my stupidity I would be fine as I have RAC cover. Wrong. I reported my situation to the rac at 1pm. I was given an expected arrival time of 1650-1850. It is now 1616 and the time has slipped to 1950-2250. We are sat in the middle of nowhere at least 6 miles from the nearest petrol station. If I was closer I would walk and get petrol myself. I did phone the Rac and spoke with a call handler who just kept repeating that they were sorry. Sorry does not help at all. I asked why it was taking so long and suggested they did not have enough patrols to cope with demand and the call handler agreed that was the case. Shocking service, but as I said at the outset, it appears that the RAC does not have any interest in customer service.”

Helpful Report

Posted 5 days ago

“I am Disabled they did not attend my breakdown 203 miles from home had full membership I had to organise own hotel car repair onward travel car hire repair all covered in terms and conditions I complained and they have stopped replying I used for 8 years however would never ever use again If you want to be left stranded and pick up the cost of £900 then choose these people who did not abide by there own terms and conditions”

Helpful Report

Posted 6 days ago

“I resent even giving them one star. Awful. Have had to call them 4 times over the last few years for company vehicles. Always tell you some random time but mostly turn up after 8 hrs. False updates. Looooong waits. Means you can't do anything except sit like a lemon all day or all night, while the expected times get changed at regular intervals.”

Helpful Report

Posted 6 days ago

“Today, I found myself battling the unexpected price hike in the world of breakdown services... For the past year, £15.99 per month covered breakdown for the entire family. Then, today's shock: £62.10 per month – a staggering, unannounced increase of nearly 300% after many years of continuous family membership. A year ago, I'd already fought a similar surge to get back to the "new customer" rate. Enough. I'm done being a victim of corporate tactics that penalise loyalty. The phone call was made, cancellation confirmed, despite the predictable offer to reduce the price. But the trust is gone. Why the annual haggling? Why is my long-term loyalty worth less than a new customer lured in by a deal I can't have? This feels fundamentally wrong. Dear RAC Shareholders: I'm not a child to be subjected to a nearly 300% price hike per month. You aren't doing me a favour. I'm buying a service, and I'll buy it elsewhere, at a fair price. A business model that doesn't seem to value long-term customers is one I can no longer support. This isn't just about money; it's about respect and integrity. I'm choosing to support companies that value relationships. This experience with RAC has reinforced my commitment to finding businesses that operate with fairness at their core. Moving forward, the search for a breakdown provider that understands true customer value begins now. If you're an RAC customer, I urge you to check your bill and question any significant price increases. There are likely better, more transparent options out there! Anyone else experienced loyalty penalties? Any recommendations for fair family cover?”

Helpful Report

Posted 1 week ago

“Simply abysmal performance from the customer care team. I raised a rescue on the RAC app at 8am on the 1st May, the expected time at that point was between 10am - 12, this was then updated at around 9am to between 1pm - 3pm. I then phoned the customer care team on 0333 200 0999 and said that I need to get it looked at as I had an appointment at 5pm which I needed my car for, I was assured that they would put something on the record to ensure that it was looked at. At 11.16 I received a text message saying that this was needed to be rescheduled to tomorrow, I rang up again and they didn't know why I had received a text message but again put something on the case - I have received the same text message now three times and phoned back and was given the same assurances. I rang up again at 2pm where I was told that it had been rescheduled to tomorrow where I complained and they said that they had changed it to today. I rang up again at 3pm for an update and was given no specific time, I asked to speak to a supervisor but was told they were busy and they would call me back,. I left it a further hour and rang up again this time the person could not apparently locate a manager and diverted me to the customer complaint team but actually sent me to wrong place, I was then diverted again but despite trying multiple options could not actually get through to a person. I am currently as I write this waiting for the patrol to sort my issue out and have been advised between 3.40pm to 6.40pm (its now 4.45pm). If they arrive at 6.40pm that would be 10 hrs and 40 mins after I logged it, I find that totally unacceptable and I also find the fact that I only have it today (possibly) because I have phoned up your customer team 6 times today. I notice on the website that you get to most breakdowns in 60 minutes or less, its clear that your miles off in my case.”

Helpful Report

Posted 1 week ago

“Reported incident at 4pm Online ETA changing dramatically every hr Rang RAC at 8pm as I was a sole female in an unsafe situation promised I would be the next job and a call back from the allocated RAC mechanic 9pm no call back and eta changed to 12.20 am until 3.20 am Rang RAC again to explain my vulnerability no previous call or escalation was logged so a new escalation was raised and I was told to email customer services re my complaint. ETA stating 12.20 am until 3.20 am still evem though this was different to what the call handler at RAC was saying and still no call back at 10pm Thanks RAC your services are diabolical of course I am happy to he kept waiting all night when I have work the next day and of course I appreciate you leaving me anxious and afraid”

Helpful Report

Posted 1 week ago

“I trusted RAC with a full vehicle service last year, expecting professionalism and peace of mind. What I got instead was a rushed job (around 40 minutes for a "full" service), no meaningful checks, and clear signs that my concerns were ignored. Several months later, my car now faces potential gearbox failure — a major fault that may have been preventable had RAC done their job properly. When I raised this through their complaints process, I was dismissed. They admitted they don't check gearboxes in their standard service, and simply shut down my case. No responsibility. No support. Just a cold "this is our final response." I’ve now escalated this to the Motor Ombudsman. Meanwhile, I'm left with a possibly dangerous vehicle, serious stress, and hundreds of pounds in diagnostics — all because RAC didn’t do the job I paid for. If you care about your car, your safety, and your rights as a customer — do not use RAC.”

Helpful Report

Posted 1 week ago

“Broke down on 8th April at 1.30pm and phones RAC at 1.40pm, was told someone would be there between 3pm and 4pm, then every hour I checked the App but the wait time kept going up. I paid them £170.00 for my breakdown policy and when it came to 6.30pm, I had to call a third party which cost me £127.00 to get me home, because RAC said it would be 9pm by the time they could get to me. How could they have someone waiting over 7 hours? Very poor breakdown company. Would not recommend.”

Helpful Report

Posted 1 week ago

“RAC Took My Money and My Trust — Never Again! After years of being a loyal RAC customer, I took out combined insurance and breakdown cover — trusting their name. Huge mistake. They put me with a terrible underwriter (less than 2 stars on Trustpilot!). When I called within hours to switch, the only other option they offered was at double the price. I had no choice but to cancel — and even that was a nightmare. Impossible to reach anyone properly; online service was useless. In the end, they refused to refund my full payment. They clearly don’t care about loyalty or customer service anymore. RAC has lost my trust forever. Avoid them if you value your time and money.”

Helpful Report

Posted 1 week ago

“RAC left me stranded alone for over 7 hours on a dark motorway after promising a properly equipped team would attend my breakdown. They knew I had a stripped locking wheel nut — they sent a basic van with no tools, no ability to help, and a rude, dismissive patrolman who then pressured me into paying £117 for a recovery I should never have needed. Their complaints process has been even worse — cold, closed-off, and completely lacking in accountability or basic human decency. As a lone female left vulnerable by their incompetence, the risk they exposed me to was appalling. Offering a pathetic £30 “gesture” was a final insult. RAC doesn’t care about your safety. They don’t deliver the service they promise. They lie, they abandon you, and then they slam the door in your face when you dare to complain. If you value your safety, especially as a woman travelling alone, avoid RAC. They are an absolute disgrace of a company.”

Helpful Report

Posted 1 week ago

“Broke car alarm provided diagnostics from garage proving they damaged it now won’t pay The RAC changed my battery incorrectly which caused my alarm to sound continuously once locking . They informed me to get a diagnostics from the main dealership proving this was the cause of it. The garage confirmed that an incorrect battery fitting by the RAC caused the issue. Report sent costing £162. They have now decided that there is not enough evidence and refused to pay. This is despite a mechanic from the RAC coming out. Below is an email from them Alarm sounding. Tried various things to try and stop the fault. Only option is to get it into peugeot. It does not state that RAC caused the issue. Unless you can provide a garage report to confirm we caused the fault, RAC will not accept liability. Peugeot confirmed the above and now they will not pay (ref: UF148727034”

Helpful Report

Posted 1 week ago

“They have got one of my vehicle details wrong and have told them twice but still wrong. Technically I am going abroad with a wrong vehicle”

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Posted 2 weeks ago

“Called and notified at 8am that I had broken down, informed me I would need to wait till 1:30pm, this has been extended to 4pm, however 2 RAC branded trucks have been in the same car park, I approached them both but neither would help me. Their logistics are disastrous. Avoid at all costs”

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Posted 2 weeks ago

“I’ve never been so angry with a company in my life. I called RAC for help with a puncture on a run flat tyre, made it absolutely clear what I had and was told someone would come out with the correct replacement. After waiting for hours, the mechanic turned up without a run flat, then tried to repair the damaged tyre – something that’s not even safe or recommended with run flats. What’s worse, he didn’t tell me he was going ahead with the repair — just did it, refitted the tyre, and then tried to charge me over £300 for patching up my own tyre. No explanation, no warning, just pressure and intimidation to pay for something I never agreed to. The job was a mess. He completely damaged my wheel and left me with no choice but to drive home at 4am, knowing full well the repair wasn’t safe. I was facing a four-hour journey at motorway speeds, relying on a bodged repair that could’ve gone catastrophically wrong. If that tyre had blown out, I don’t even want to think about the consequences. The whole thing was reckless and unacceptable. RAC not only failed to help — they put me in real danger. I’ll never use them again.”

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Posted 2 weeks ago

RAC is rated 1.4 based on 2,927 reviews