RAC Reviews

"Friendly people seem to talk as if they know what the issue is, but my car was misdiagnosed three times and fitted with faulty refurbished parts. They were happy to take my money, but my car is still faulty. I\u2019ve decided not to spend any more money with them and have chosen to cancel my RAC membership after this whole ordeal. RAC should stick to towing cars rather than offering roadside repairs at premium prices, especially when the repairs leave the car still faulty."

"The two most important reasons for not joining the RAC \r\n1. If you\u2019re a man \r\n2 If you\u2019re a woman \r\nYou will have a breakdown if you use RAC breakdown. I can totally understand why people become so irate and upset \ud83d\ude20 after being told time and time again that they will receive help and assistance only to be let down and constantly ignored. \r\nIf RAC don\u2019t want their staff to be verbally abused then they shouldn\u2019t psychologically abuse their customers with anxiety \ud83d\ude1f stress and mental fatigue which are the main contributing factors that cause a person to lose their sense of reasoning . \r\nThe RAC are creating an environment in which both staff and members are abused on a daily and hourly basis . I can\u2019t imagine what the staff have to go through . We only had to put up with it for 18 hours (still waiting )"

"\u201cThey didn\u2019t\u201d They won\u2019t get no star from me..\r\nBeen waiting 8 hours f in joke ..\r\nPointless useless service .."

"Had to wait until next day for recovery and had booked a service through them which they cancelled 2 hrs before due ,which I would have been charged \u00a325 for if I had done that .And when I cancelled my subscription they tried to bill me \u00a3145 when I raised a complaint they basically said I was right but due to it being cancelled after 14 days I was to pay this ,so if you get bad service from them you just have to put up with it \ud83e\udd14"

"The RAC's service for my 2018 Transit van was disappointingly subpar. I paid for a full service, expecting thorough and professional work. However, just 3,000 miles later, the oil-change light unexpectedly illuminated on my dashboard. Concerned, I took the van to a Ford dealer for inspection.\r\nThe Ford dealer's diagnosis revealed a simple yet crucial oversight: the RAC technicians had failed to reset the oil-change light on the dashboard after completing the service. This basic error not only caused unnecessary worry but also raised questions about the overall quality and attention to detail of the service provided.\r\nWhen I attempted to address this issue with the RAC's complaints department, I was met with an unsatisfactory response. They dismissed my concerns, offering no resolution or acknowledgment of their mistake. This lack of accountability and customer care is particularly disappointing from a company that prides itself on automotive expertise.\r\nThe experience has left me questioning the value and reliability of RAC's services. For a reputable organization, such oversights in both the service itself and the handling of customer complaints are unacceptable. It's clear that there's room for improvement in their service quality and customer support processes.\r\nIn conclusion, this experience has significantly diminished my trust in the RAC. Potential customers should be aware that even basic service procedures may be overlooked, and that resolving issues through their complaints department might prove challenging."

"On Friday 27 September my two daughters and I, plus dog, set off from Glasgow for a stay in a cabin near Loch Awe in the Scottish Highlands. We were in my younger daughter's car and she was driving. On the A82 near Crianlarich the car began juddering alarmingly so we pulled in off the road, into a quiet dead-end lane that led to a B&B. My daughter parked and called the RAC. This was at 3.40pm. They said they would be with us by 5.30pm, which was then extended to 7pm. We waited and waited. Despite numerous calls to them and promises that they would return our calls, they did not do so. After several hours of waiting, no updates and no idea how roadworthy the car was for an onward journey, we decided our safest bet was to return to Glasgow and leave the car for an \"unaccompanied recovery\". We notified the RAC and paid \u00a3120 for a taxi to take us back to Glasgow. We received a text from some random recovery company at 12.30am on Saturday morning, when of course we were all asleep. After that nothing. Again repeated calls to the RAC proved fruitless \u2013 we still had no idea when the car would be returned to my daughter's home address. In the end, they took more than three days to return it, on Monday 30 September. Worse still, they returned the car with damage to the roof that had not been there before \u2013 a dent above the lefthand passenger side, scratches all over the roof, and the radio aerial ripped out of its rooftop socket. We took all this up with the RAC, but their recovery people insist that the damage was there when they arrived to recover the car. The roof was undamaged when we left the car and it would have been impossible for such damage to have been done at the location where we left it: a very quiet rural lane with no through access other than to a B&B at the end. The car was also parked very close to a high bank on the left-hand side, so no other vehicle could have got past it on that side to dent the roof. Ripping an aerial from its socket would also take considerable force, from above. The damage can only have been done by clumsy, rough handling by the recovery people but they are denying all responsibility. I have been truly shocked by this experience and the dismissive attitude of the RAC. Avoid them at all costs! Appalling company."

"On Friday 27 September my two daughters and I, plus dog, set off from Glasgow for a stay in a cabin near Loch Awe in the Scottish Highlands. We were in my younger daughter's car and she was driving. On the A82 near Crianlarich the car began juddering alarmingly so we pulled in off the road, into a quiet dead-end lane that led to a B&B. My daughter parked and called the RAC. This was at 3.40pm. They said they would be with us by 5.30pm, which was then extended to 7pm. We waited and waited. Despite numerous calls to them and promises that they would return our calls, they did not do so. After several hours of waiting, no updates and no idea how roadworthy the car was for an onward journey, we decided our safest bet was to return to Glasgow and leave the car for an \"unaccompanied recovery\". We notified the RAC and paid \u00a3120 for a taxi to take us back to Glasgow. We received a text from some random recovery company at 12.30am on Saturday morning, when of course we were all asleep. After that nothing. Again repeated calls to the RAC proved fruitless \u2013 we still had no idea when the car would be returned to my daughter's home address. In the end, they took more than three days to return it, on Monday 30 September. Worse still, they returned the car with damage to the roof that had not been there before \u2013 a dent above the lefthand passenger side, scratches all over the roof, and the radio aerial ripped out of its rooftop socket. We took all this up with the RAC, but their recovery people insist that the damage was there when they arrived to recover the car. The roof was undamaged when we left the car and it would have been impossible for such damage to have been done at the location where we left it: a very quiet rural lane with no through access other than to a B&B at the end. The car was also parked very close to a high bank on the left-hand side, so no other vehicle could have got past it on that side to dent the roof. Ripping an aerial from its socket would also take considerable force, from above. The damage can only have been done by clumsy, rough handling by the recovery people but they are denying all responsibility. I have been truly shocked by this experience and the dismissive attitude of the RAC. Avoid them at all costs! Appalling company."