RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,043 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,043 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never had worse customer service. My car broke down at 7.30pm. After leaving me, a solo female traveller, alone for 5 hours, without access to a bathroom or sanitation, they then said they don’t have enough tow trucks and the earliest my car could be collected would be 5am. I had to leave my car key with the local petrol station, and make my own onward journey. My car only arrived at its designated destination two days later. When I found the RAC and asked where my car was during this time, they were unable to tell me. They said it was with a trusted provider and was either in Milton Keynes or Northampton. To this day, they still are unable to tell me where they stored my car. Their customer service team ignored my messages, and then said they would uphold the complaint but offer no compensation. I found the whole process insulting and if I could give them zero stars, I would. I would be embarrassed to work for this company.”

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Posted 22 hours ago

“Broke down on motorcycle today on a motorcycle rally couldn't replace part so contacted breakdown only waited a hour and half come with a trailer and took me home absolute brilliant bloke”

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Posted 23 hours ago

“Shocking left sat at the roadside for over 5 hours with disabled passenger. Not a single call from the RAC to check on disabled passenger.”

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Posted 1 day ago

“Car broke down on the side of a country road with a flat battery. After informing the RAC I am type 1 diabetic, they put me to the top of the priority list, and said they would arrive in a few hours. A few hours go by, I check the website and I see they had moved my expected time to another +2 hours. Another hour goes by, I check the website and again another +2 hours had been added. At this point 6 hours had gone by, I had to eat my emergency food for the diabetes. I canceled the service, called another breakdown cover, and they arrived in 30 minutes. This was the only time I had to use my breakdown cover with the RAC and I will not be using this provider again. You have lost faith and business with this experience.”

Helpful Report

Posted 1 day ago

“Paid the rac to have a repair at my home (two ignition coils) since then my car has been cutting out. Left me sat here for two days without a call out now they think I should pay £75 for a call out for a problem that wasn’t there before?! Seems totally wrong to me. I was with the rac for years on another policy under a family policy and recently got my own beginning of the year, I just feel rather baffled that I’m getting told I’ll be charged?! When I’ve already paid for a repair that was meant to resolve it.”

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Posted 2 days ago

“After paying my cover for 24 years without needing RAC , i broke down on a motorway , called them 6.30pm , they said 45 minutes, they kept putting timeframe back i was stranded in the pitch black darkness for over 6 hours as they turned up at 1am , rude uncaring call centre every time i called , which was every hour as nobody contacted me to say anything, dreadful stressful experience, and would not recommend to anyone, i definitely will not renew my cover , ive asked for somebody high up to call me , but as i thought , that call has not happened, absolutely disgusting service”

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Posted 4 days ago

“They left us stranded and didn't even apologise after 18 years with them told us 9 hours to come to 2 disabled people absolutely disgusting if you dont believe check rac on YouTube will be joining the aa”

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Posted 4 days ago

“I had to wait 4 hours for a patrolman to arrive and then another hour for a spare wheel to be collected. This was in rain and cool weather conditions. I have received an apology but I am so disappointed on how early on a Saturday morning there are too few staff to respond to customers.”

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Posted 1 week ago

“Don’t even deserve a 1 star. Absolutely terrible service. They think it’s acceptable to leave a woman and a disabled child waiting for almost 6 hours with a flat battery. Disgraceful service. God forbid you show frustration any excuse to refuse service and cancel the job. Will NEVER EVER use again. I got AA cover in the time I was waiting for the RAC. The AA arrived l within the hour got the car started in minutes. Shame on you RAC.”

Helpful Report

Posted 1 week ago

“19/09/2025 - 4 hour wait - no services Day one - 2300 to 0300 hrs Unable to make contact by phone Completed form online Advised wait time 2-3 hours. Weather was good. No major traffic issues. Phoned RAC after 3 hours. Told I was given incorrect waiting time and the average waiting was 4 hours. At 0300 hrs - After waiting in my car for over 4 hours, I was told that no mechanics or recovery vehicles were available. Had to return home in a taxi. Day two - 3 hour wait RAC phoned to advise me to return to my car at 1030 to meet mechanic. Immediately returned to car by taxi. No mechanic present Phoned RAC - told no booking on system. After 4 further phone calls mechanic arrived. Waited 3 hours. Example of poor service Phoned RAC asked for call to be escalated and for a manager to return my call. Advised manager not available but one would call me shortly. Asked when this would be there. Told manager was at lunch - at 11:22. !! Never received call back. Phoned RAC At least 10 times to resolve issue. Each operator gave me a different story. The staff were incompetent. One rep said they would transfer me to customer service. They transferred me back to main menu. After a few rings, received message - line closed. Don’t be fooled when they tell you that the call will be escalated. - it wint. The wait time remains unchanged This was the worse customer experience in my life and I am 67 years old. Avoid this organisation at all costs.”

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Posted 1 week ago

“6 hours waited no one came”

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Posted 1 week ago

“Appalling service. You just get shoved in a queue and end up trying to deal with a bot/computer. DO NOT JOIN THIS ORGANISATION. They are clueless.”

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Posted 1 week ago

“I have never, ever, EVER been treated with such contempt as i have with RAC. I was left oj the hard shoulder of the M4 for nearly 6 hours with 2 children, 1 of whom is disabled and was scared witless. The highways agency had to eventually tow us to the services, and RAC were meant to pay when we arrived. They failed to pay THREE TIMES!!! Hiw can a payment fail from the RAC? Then I was given a hire car to get me to my 5 day holiday, and Enterprise now want to charge me for the last day because RAC only pay for 2 apparently (even though they've let me have it for 3) but I was not told this by RAC at all. A call handler called Heather today was so incredibly rude to me my partner was genuinely shocked. In addition to all this, I was PROMISED 5 call backs from senior managers who "Are obliged to drop everything and call you back" and I have received none of the 5 calls. There's more though: while waiting on the motorway, RAC tried to send someone from 2 hours away in Wolverhapmton, even though I was between Bristol and Swindon. I was assured I was the highest priority by RAC yet I was treated like absolute scum by them. When I got my hire vehicle, I had to make multiple calls to RAC and the towing companies to arrange for my van to be collected, RAC kept telling me it was being collected and none of the companies knew anything about it. I will NEVER use RAC again. Absolutely SHOCKING customer service from them they should be ashamed. Ive started a complaint with them and when they don't bother to respond ill be going to the motor ombudsman about this. My complaint reference is CC08148457”

Helpful Report

Posted 1 week ago

“This is the third time in three years that the RAC has let me down. First time I was left on a B road in Wiltshire for 10 hours. Then my wife waited on the side of the A3 for 14 hours. Then a few days ago I gave up waiting after 9 hours on the side of tbe A3 and paid for an independent company to move my car. The estimated arrival time shown on the RAC app is fiction, and you can see the time steadily increasing each time you refresh the app. Atrocious service. Will be using Green Flag in future.”

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Posted 1 week ago

“I broke down yesterday and contacted them on email RAC at 15:15. I am still waiting at 17:10 today. I have now been told between 8 and 12 tomorrow! This is not what I signed up for.”

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Posted 1 week ago

“They didn't...friends of mine..waited from 8pm until 3am..last Wednesday, after breaking down..they are both in their 80's ,with.."health"situations.......it was a dreadful and dangerous, situation...”

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Posted 1 week ago

“Reported a breakdown at 4.30 in the afternoon to be told to expect help between 8.40 and 10.40 that evening. At 6pm I received an update to say it could be as late as 1am the next day. I’m in my 50’s and have used breakdown services before. I have never been told to expect an 8 hour wait. Absolutely ridiculous”

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Posted 2 weeks ago

“Been waiting for 4 hours now told they are really busy I should wait until 1am I called at 4 30pm this is not acceptable.”

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Posted 2 weeks ago

“Awful company, ring then say follow a link, link didn't work so had to ring again, ETA changed 3 times, later, & later, in the end it was going to be 7hr wait, im a woman traveling on her own in a strange place.no update for 3hrs, waited 4hrs & decided to drive home with engine light on because if I broke down on the motorway I was told I would be top priority. 3 month ago I waited 24hrs in my other vehicle, because I was at home I wasn't a priority, after 11yrs of being with RAC we will be leaving them next month. Awful service. Avoid at all cost.”

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Posted 2 weeks ago

“Several phone calls before I could speak to somebody. They kept directing me to their website. Really good if you are standing in the rain on a busy road - which fortunately I wasn't. Why can't RAC just deal on the phone and give a membership card like the AA?”

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Posted 2 weeks ago

RAC is rated 1.4 based on 3,043 reviews