RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,124 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,124 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to express my disappointment regarding my recent experience with RAC on May 18. At around 1:00 am, my car would not start while I was at a petrol station. I reported the problem immediately and received a text message from RAC. I was parked at the back of the petrol station near the laundry machine/launderette area because I was washing my clothes at the time. I was very worried about leaving my car there because I was afraid it might get towed. After waiting for about three hours, I finally received a phone call from RAC. I was told that no mechanic was available at that time and that it would be better for me to go home. Because of this, I had to pay for a cab to get home while feeling very stressed and worried about my car. During the call, I was informed that a mechanic would arrive around 6:15 am to 6:45 am, and that I would be given enough notice so I could travel back to the petrol station. I woke up early and waited for updates, but nobody called me. The text message updates were very confusing and unreliable because the estimated arrival time kept changing from 9:00 am, then 10:00 am, then 11:00 am. Because I was worried my car would be towed, I decided to go back to the petrol station myself at around 6:30 am. When I arrived, someone from RAC finally called and told me the mechanic would arrive in about one hour. However, I still waited another two hours before the mechanic arrived. I want to say that the mechanic himself was very professional, kind, and helpful. He explained everything clearly, and I appreciate his excellent service. My car was eventually fixed around 8:50 am by replacing the battery, which I had to pay for upfront. Overall, I waited almost eight hours to receive help from RAC. The long waiting time, poor communication, confusing updates, and stress caused by the situation were extremely disappointing and unacceptable. I expected much better support and reliability from RAC during an emergency situation.”

Helpful Report

Posted 13 hours ago

“RAC auto-renewed my policy with no straightforward way to disable auto-renewal in the app, then charged me £25 to cancel on the same day. Feels designed to trap customers into unwanted renewals and penalise them for opting out. Very poor customer experience and not what I’d expect from a trusted brand.”

Helpful Report

Posted 4 days ago

“Called RAC for Enterprise hire car. Took 2.5 hours to give me an arrival time. The estimated arrival time was 6 hours after I broke down. Hopeless. Their telephone service does all it can to force you onto an app. Shame I couldn’t give them zero…”

Helpful Report

Posted 1 week ago

“A lone, vulnerable female told the waiting time for a response would be five hours, absolutely shocking and appalling service or lack of it. I will never use this company again.”

Helpful Report

Posted 1 week ago

“DO NOT USE RAC FOR BREAKDOWN COVER!!!! I’d changed over from The AA to RAC following multiple emails and a more reasonable price, however, what a mistake that was! I’ve never really used breakdown cover, however, always had cover for piece of mind. The only time I really needed it was following a breakdown whereby my clutch had given up away from home. Contacted the RAC and was informed that it would take 5 hours to attend. Even tho I thought this was significant, it was only me in the car so I understood their priorities. After 2 hours though, the response time changed a number of time to the point where it was now going to be the next day! I ended up cancelling the recovery as they couldn’t confirm a time window. The mechanic ended up attending 3 days later after lots of negotiation. After that, I tght that this was a breach of contract and therefore cancelled my policy and made a complaint. The complaint was closed far far sooner than my response time funnily enough and I was basically told to bugger off. I then get a letter within 3 days to say I hadn’t paid the cancellation admin fee and I had been reported to a credit reference agency and if I didn’t reply asap, this would be escalated. After many phone calls and attempt to reach common ground, I was again told if was not their problem. Therefore, not only is their response shocking, but the customer service is just as bad! AVOID AVOID AVOID!”

Helpful Report

Posted 1 week ago

“Absolutely shocking service!!! Was paying over £30 per month for breakdown cover. Our car broke down once and was recovered to a garage after a 3 and a half hour wait. The problem was found to be a faulty oil pressure switch, so we had this fixed and collected the car. Unfortunately, a few days later the car broke down again for a different reason (nightmare, right?) and of course, this time it was a busy road in Exeter city. My partner (a woman on her own who suffers from Generalised Anxiety Disorder) was panicking and called me and I told her not to panic, we were covered, and to go on the app as before and report the break down. This time, the app rejected her report and gave her a number to call instead. She called the number and was told that because we had broken down within 7 days we had to get the mechanic to email to confirm what work had been completed. The only problem was, the mechanic was not available, was not at work, and we couldn’t get hold of him. We had no choice but to pay for her car to be privately recovered back to a garage and have now fixed the second problem. So, we were paid policy holders but had to pay to have our car recovered. I wrote a complaint and the case handler responded that there was “no record of our second breakdown” presumably because she couldn’t see it on the app. So essentially, despite a 3-minute call to the RAC recorded on her Iphone during which they outlined the reasons they wouldn’t come out, and this being evident on her call log and presumably on their system, my partner is a liar and must have imagined the whole thing? They refused to refund the money I had paid for private recovery so understandlably, I chose to cancel my membership moving forward. Fast forward a few days and the RAC have written me a threatening letter saying they have been unable to take a new payment (naturally I cancelled my direct debit) and have threatened me with referals to credit agencies if I don’t pay THEM a cancellation charge of £130!!! I have called several times only to be told my “case handler” will “get back to me” via email. She hasn’t. The letter says if I don’t hand them £130 by 26/05/26 for a cancellation fee I am at risk of damage to my credit. I have just submitted a second complaint. AVOID THIS COMPANY AT ALL COSTS they will charge you through the nose, fail to recover you and then harass and threaten you when you (understandably) choose to take your custom elsewhere. APPALLING.”

Helpful Report

Posted 2 weeks ago

“Despite opting out of my fathers autorenewal online in April 26. I find that the settings have changed 4x weeks later and he has now been charged £168 for the renewal. This is an unauthorised charge and very dirty behaviour. We will never use RAC again.”

Helpful Report

Posted 2 weeks ago

“Thank to Richard my mechanic for today. I booked a service for my car. Brilliant chap, explained everything clearly, was thorough in his work. Very impressed with his professionalism, and proficiency.”

Helpful Report

Posted 3 weeks ago

“Zero stars. Unreliable, unreachable, and potentially dangerous. I paid a premium for family cover to ensure peace of mind, but the RAC has provided nothing but extreme stress. If zero stars were an option, I’d use it. Here is the reality of their "service": The Tech Gap: The app is broken. It constantly forces you to call, where you then sit on hold for 30–60 minutes. Furthermore, the "family" login doesn't work for other members. Incident 1 (Safety Issue): After an hour on the phone while in a dangerous position, we gave up. It was literally faster and safer to get our own tow ropes and recover the car ourselves. Incident 2 (The 10-Hour Wait): My daughter was stranded on a main road. It took 10 hours for a rescue to arrive. Completely unacceptable for a major breakdown provider. Incident 3 (Financial Loss): Despite having repair cover for a flat tire, a 40-minute phone wait meant nearby garages closed before they arrived. They then couldn't fix it, forcing me to pay an extra £200 for a mobile repair. The RAC is easily the worst company I have ever dealt with. They take your money and disappear when you are at your most vulnerable. Avoid at all costs.”

Helpful Report

Posted 1 month ago

“It takes them 5 days to email you a receipt ?! 5 Days OMG it takes 2 secs in the real world. And they cannot automate or send out a receipt automatatically I work in AI thats bad in this day and age the guy in customer service tells me its a spreadsheet thats updated. Workflows - Automations lol so if they don't invest in this side of the biz begs the question what else are they not investing in? Do you trust them with fixing or repairing your car???”

Helpful Report

Posted 1 month ago

“The RAC guy turned up, didn't bother to investigate the problem properly and left without even writing a report of getting me to sign anything. I felt he had little or no appetite to help. I was quite shocked at the poor and unprofessional service.”

Helpful Report

Posted 1 month ago

“The RAC is a total waste of money. I’ve paid nearly the cost of a full year's membership just for one taxi home because they failed to show up. They might 'agree' they messed up when you complain, but they refuse to pay back the costs their failure caused or leave the service. Don't waste your money—they won't bail you out when it counts. Home start does not exist for those in rural locations they will always make an excuse and attend follong day. Ive now gone back to AA and wish I never strayed. Its been an utter nightmare”

Helpful Report

Posted 1 month ago

“As with the very many reviews being negative of RAC mine is also a moan. My new Kia Sportage after filling up at the fuel station showed warning lights and an alarm whilst I was leaving the pump. I drove the car to a safe pull in and called the recovery number at 4.30 which bounced me back and forth to email, AI and a human operator. At 10pm with two elderly ladies needing the loo and something to drink and eat I had a local garage come and get us on our way again. RAC should be ashamed to call them selves an emergency service and I would never recommend them to anyone”

Helpful Report

Posted 1 month ago

“I have an insurance to replace my battery, I visited my local MB Dealer who informed me that the reason my stop start has stopped working is down to a faulty battery, within two hours of contacting RAC the faulty battery was replaced”

Helpful Report

Posted 1 month ago

“I'm 81, disabled and hard of hearing. Today my Grand Picasso broke down for the first time in 163,000 miles. Phoned the RAC and they got to me in an hour. Fitted a temporary battery after diagnosing a failed alternator and followed me to my garage. Took their battery off. Andy was polite and friendly as was the telephonist. No complaints, thank you.”

Helpful Report

Posted 1 month ago

“Avoid this company do not rely on their breakdown service. I reported a breakdown at 7:10am, and my vehicle was not recovered until 1:15am the following morning over 18 hours later. I was left waiting alone in dark country lanes, blocking a resident’s driveway, with poor communication, missed timeframes, and conflicting updates throughout the day. The operative who attended advised he was an apprentice with limited experience on hybrid vehicles and had never worked on my model before. I have since had the car inspected elsewhere, and the diagnosis was incorrect which could have resulted in unnecessary costs. Despite this, I was only offered £75 compensation on a service that cost me £199, which is completely unacceptable given the level of distress, inconvenience, and safety concerns caused. To date, I have also still not received a breakdown report. Very disappointing experience and not a service I would trust again.”

Helpful Report

Posted 1 month ago

“Insured and payed extra to insure hearing aids (Medical device ) and now they are saying that because they were left unattended in a public place (Beach)they will not honour the claim. Can’t swim with them. Please tell me when going for a swim where am I suppose to keep them if left in the car NOT INSURED. Medical devices should not come under this clause.”

Helpful Report

Posted 1 month ago

“Now 88 years old and have been an RAC member many many years- now Totally "unsatisfied" !! with contact service I have tried ther varied nphone numbers for 4 working days- each time to be told to "go online" they are busy -then cut off- I also tried their Urgent Qurie number at 2.20 today to be told that that number was closed Their charges are high enough- cut some profit and answer the Telephone!!-lots of older people "struggle" with online- I will follw Martin Lewis 's advice and go elsewhere- cancel If I Can get Through Eventually ???”

Helpful Report

Posted 1 month ago

“Over 16 Hours of Delays, Lies, and Zero Duty of Care, I am disabled and vulnerable, yet RAC Motability failed to prioritise us. We reported a breakdown at 6:20pm, but arrival times were repeatedly delayed—90, 90, 90, then 60 minutes. When a contractor was finally assigned, he was 45 miles away and couldn’t guarantee when he’d arrive. We had to chase RAC for updates ourselves. An RAC patrol arrived around 2:30am but left us halfway, stranded at Watford Gap, and said we wouldn’t get home until 11:00am. Over 16 hours stranded overnight—distressing, unacceptable, and appalling service.”

Helpful Report

Posted 1 month ago

“Beware their roadside cover. Their policy defines anything within 2.5 miles of your address as "at home." You can break down MILES AWAY and they won't cover you unless you also have at home cover. Or gouge you for an extra £100+ fee.”

Helpful Report

Posted 1 month ago

RAC is rated 1.4 based on 3,124 reviews