RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,989 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous counted 17 numbers to get through to rac press 1 press 2 press 1 , 17 times to get through to speak to someone”

Helpful Report

Posted 1 day ago

“Useless service, waited 4 hours, they didn't turn up, in the end I ended up fixing it myself, won't be renewing with them again”

Helpful Report

Posted 2 days ago

“Absolutely horrific service! Wife’s car had a flat tyre at home which would not hold air with no spare wheel , so called the RAC out. They came 5 days later and took the wheel off and propped it up against a recently rendered wall , which left a huge dirty mark on the wall! Made worse by the technician then trying to get it off the wall with a dirty rag and making it worse! All viewable on the external house cameras! Technician then left the property without telling us of the damage to the wall! Sent a complaint to RAC and still not heard anything back!”

Helpful Report

Posted 2 days ago

“My Daughter is currently parked up in the middle of nowhere and stranded having now been there for 5 hours and now being told she’s not going to be recovered tonight. Young female alone in countryside in dark with little phone signal - absolutely appalling service. I can’t help as 6/7 hrs away. Will be cancelling our family policy!”

Helpful Report

Posted 2 days ago

“It's take 4 hours recovery”

Helpful Report

Posted 4 days ago

“I recently booked a paid diagnostic… I recently booked a paid diagnostic service through RAC and was left extremely disappointed. The technician arrived but failed to conduct a proper fault diagnosis on my vehicle’s air conditioning issue. Basic checks such as testing the power supply to the compressor, relay function, and electrical faults were completely ignored. Instead, I was told “it could be the compressor” and “if it were my car, I would just replace it.” This vague and dismissive approach is completely unacceptable from a company that claims to offer professional diagnostics. I paid for answers not guesswork. To make matters worse, the mechanic closed the case without identifying the actual fault. I was left exactly where I started: no fix, no clarity, and out of pocket. If I wanted speculation, I could have gone to an untrained garage for half the price. RAC’s service felt like a marketing con more about ticking boxes than actually helping the customer. I will be escalating this to the Motor Ombudsman, and I strongly advise others to seek proper diagnostic specialists instead. Extremely dissatisfied. I expected far better from RAC.”

Helpful Report

Posted 4 days ago

“Renewing motorcycle insurance: no phone number on notice, instead you have to go through a messy protracted AI experience of tapping details and a password into your phone, before being prompted for more..... stressful, it would be so much quicker if you had the option of actually speaking to someone”

Helpful Report

Posted 5 days ago

“Abandoned having been picked up somewhere and left in another car park far from home with no communication Had to try repeatedly to reach them to get information and none I was given was in anyway accurate. Just failure after failure and yet failure Terrible customer service Certainly do not use if you are elderly or infirm”

Helpful Report

Posted 6 days ago

“Didn't recover - left with a vehicle fire on M4, told I had no cover and hung up on. Now being charged cancellation fees for the cover I apparently never had. Would leave 0 stars if I could.”

Helpful Report

Posted 1 week ago

“My partners car wouldn’t start while we were away for the weekend. Went online to book roadside assistance at9.30am and were given a time of 2.30-4.30pm. That changed at 1.30pm to 5.30-8.30pm. Terrible service - fortunately we were able to book on my car’s policy and they arrived within 30 mins. If they can do that then why can’t the RAC? He won’t be renewing with them that’s for sure!”

Helpful Report

Posted 1 week ago

“Terrible service by RAC. Left waiting seven hours at the road side. Had the contractor not been sent, I was informed I would have been waiting until 6am for someone else. This would have left me stranded through the night and a total of 13 hours waiting for a response. This is the second time over four years this has happened to me. Will not use RAC again. Be warned, if you use RAC you maybe stranded at the road side for a very long period of time.”

Helpful Report

Posted 1 week ago

“absolutely shocking had policy via bank broke down in vehicle phoned rac who said not covered as vehicle was to long and wouldnt send any body transferred me to another department who asked for neayy £900 to recover my vehicle 31 miles total waste of time”

Helpful Report

Posted 1 week ago

“Broke down with month old baby in car gave 4 hrs response time. Absolutely ridiculous”

Helpful Report

Posted 1 week ago

“Do not bother to join the RAC it is a TOTAL waste of money. Paid over £500 for top extensive breakdown cover and they have failed to meet their contractual obligations. Waited over 8 hours for them to collect & transport a vehicle to a garage and they still haven’t turned up to date. Their RAC app is a complete waste of time &is of no use to you if you have no mobile phone signal or access to the internet. We have phoned numerous times throughout the day & given false promises of eta.”

Helpful Report

Posted 1 week ago

“Very bad service”

Helpful Report

Posted 2 weeks ago

“Rubbish Each time we call out they always cancel The day appointment and say they will come following day”

Helpful Report

Posted 2 weeks ago

“I had a bad battery but rac wouldn’t sell me a new one as the patrol said he didn’t know how to change it. I went to Halfords and they sold me a battery and charnged it in 15 minutes.”

Helpful Report

Posted 2 weeks ago

“Absolutely shocking left me stranded for 5 days just kept adding extra time onto that pathetic app”

Helpful Report

Posted 3 weeks ago

“I bought a new motorcycle from Triumph in 2022. They told me I had 1 year RAC cover free. I did not renew and I never heard from the RAC again. They have continued to take the annual fee from my account without informing me they had taken it or informing me that I was a member. I will never use this company again.”

Helpful Report

Posted 3 weeks ago

“7 hours waiting time unacceptable. Car left unlocked due to battery issues”

Helpful Report

Posted 3 weeks ago

RAC is rated 1.4 based on 2,989 reviews