Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 869 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 869 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly, disappointing that you have to give even 1 star before writing a review but at least I have noted my disappointment. Goods returned to Birmingham on 22/5/22 as tracked by PO. Despite 2 emails, have heard nothing and had no refund. Smacks of liquidation to me so even more galling that every other advert on Facebook is Roman peddling their wares.”

Helpful Report

Posted 3 years ago

“I am also waiting for a refund of almost £400. This is MY money and I need it. RO received the goods back on 25th May (the parcels were tracked). They have also not replied to my email sent three days ago. I've kept two of the dresses in my order and they are lovely but I doubt I'll be ordering from this company again.”

Helpful Report

Posted 3 years ago

“Returned items received by romans on 24/4/22, despite receiving 2 emails saying my refund had been processed I still hadn’t received it so on 16/5/22 I raised a claim through PayPal and this week the claim was settled in my favour and PayPal have refunded me today for which I’m very grateful. I am very dubious about placing future orders which is a real shame because the clothing is really nice”

Helpful Report

Posted 3 years ago

“Sent three dresses back 26 May. Owed £85. No response to three emails and phone lines always down 'network outage'. Concerned I won't get refund any time soon if at all. Shoddy service.”

Helpful Report

Posted 3 years ago

“The worst ever experience i regularly order online and never in my life had this from any other company i am fuming Ordered items 10th May they arrived and sent back next day Romans returns have received by tracking details 13th may i still till this moment not had my refund or even a response from my 7 emails chasing my calls wont contact the phone lines are down ???? And also my long messages on facebook inbox to Roman not response no refund and its now 5 weeks after payment you owe me £92 will never order with u again !!!!!”

Roman Originals 1 star review on 16th June 2022

Helpful Report

Posted 3 years ago

“Still waiting for refund from 30th May. Absolutely ridiculous, have tried sending a message from their website twice. There is no telephone number to ring. Really annoyed, don't order from this company!”

Helpful Report

Posted 3 years ago

“Hi Folks, Same as I'm reading with you guys, near to 2 weeks not a peep on a refund, have confirmation of the return being delivered. Makes you wonder if gone into Administration and with that, the customers are last to be paid out. The Creditors will get their wedge first and foremost! Good luck everyone I do live in hope of a resolve!”

Helpful Report

Posted 3 years ago

“I have used Roman Originals online since lock down, never had a problem until now. Goods returned via Royal Mail tracked delivered to them on 5/5/2022 still awaiting my £80 refund, impossible to contact them, something is definitely wrong. Is this company going out of business? They are still sending sales emails but I will not be buying from them again.”

Helpful Report

Posted 3 years ago

“I just want to reassure everyone that things appear to finally be starting to happen at long last !! I returned a top for an exchange on 28/4 and tracked via Post Office tracking.. Roman received on 30/4. Heard nothing so emailed on 23/5 to ask when I might receive my parcel. Got the same generic reply as others i.e. we try to reply to all emails within 2 days.. clearly not as I heard nothing else. Tried ringing and got the same message about service outage. Others suggested making contact via Roman Facebook page as they had had some success through this. I’m not on Facebook myself but was about to ask my daughter to do it on my behalf through her Facebook page and if no success I would have contacted Trading Standards. Could hardly believe my eyes when I received an email from an actual person yesterday apologising for the very long delays but promising my parcel would be despatched that day.. it was and I received my parcel by next day delivery today !! I know this doesn’t make it right how we have all be treated but I hope reading this will give you all hope that your refunds / exchanges will be sorted out very soon. Take care everyone and good luck.”

Helpful Report

Posted 3 years ago

“Have waited three weeks for refund, despite numerous emails. Tried phoning customer services & told to only contact them if 10 days have passed after they received returns. Am now in queue of 22 callers waiting to be connected with customer service & got to number 19 in queue & have now listened to a message informing me that lines are now closed as phone lines down! Thought this was a reputable company, just wish I’d seen reviews before ordering. Never again!”

Helpful Report

Posted 3 years ago

“I returned 2 blouses in original packaging on 1 June 22 ( I did not even open them as could tell did not like the quality of material and would not suit me) Why do companies think ok to do this to people. This is causing me financial difficulties but nobody seems to care. It advertises 3-5 working days returns but now been 14 days with no response!!! Try and oh phones and surprise surprise there is a fault on the phone line!! Who is overseeing this company? I need my money back urgently”

Helpful Report

Posted 3 years ago

“Roman deserve all the negative feedback they get! I have tried to contact them numerous times but they never reply to emails, forms, and their phone lines are supposedly down due to the provider which I very much doubt as according to that they’ve had no phone lines for days! You can’t return to store if it’s an online purchase unlike all other company’s I deal with. I will no longer waste my time but will resolve the problem myself through resolver or chargeback…. DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 3 years ago

“Still waiting for refund after a month. Not good enough. I’ve been a loyal customer for many years and feel really let down. Nobody answering phones and my emails are bouncing back. Have the courtesy to let your customers know what’s going on. This is unfair. Please give me my money back.”

Helpful Report

Posted 3 years ago

“You have not sent my order, I cannot get through by phone and you have ignored my emails. I have not received goods I ordered or a refund and feel cheated”

Helpful Report

Posted 3 years ago

“Waiting over 1 month for a refund. Filled in contact form 1 week ago , still no response and no refund .”

Helpful Report

Posted 3 years ago

“Like others have emailed and still had no refund on a dress I have returned, will never use again”

Helpful Report

Posted 3 years ago

“Completely disgusted to see all the deserved negative reviews of this company, all with the same complaint as myself. Goods returned with tracking for a refund, but 3 weeks after they received them, I am still waiting for my money back. I will never use them again, but will report to Trading Standards.”

Helpful Report

Posted 3 years ago

“No customer service , sent returns back in May they received 1st June . Still waiting my money and refund. Don’t return emails Shame I like the clothes but won’t order again. Lost a lot of customers reading these reviews”

Helpful Report

Posted 3 years ago

“Awful returns service they have had my returns since 11th May, like others I have emailed several times and not a word… it seems to of all gone wrong since beginning of April as my previous return took bout 3 weeks but things are going from bad to worse it’s appalling ..”

Helpful Report

Posted 3 years ago

“As with many others iv been waiting for weeks to get back my money back there is no customer service the phone lines do not work, maybe they didn't pay their phone bill. No one emails you back just a standard email saying that they will be in touch without in 2 days and do not email back as it may slow things down 🤣🤣🤣I will never use this company again. If your on the Facebook there are loads saying the same thing.”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 869 reviews