Roman Originals Reviews

Name: Roman Originals
Rating: 1.86

1.9 Rating 749 Reviews

20 %

of reviewers recommend Roman Originals

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Metrics

1.9

Based on 749 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 3rd May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“l have had a lot of dresses from romans the sizes allways fit and if l have ask for refund no problem.”

Helpful Report

Posted 1 year ago

“Very bad customer service.Staff very rude Would not want to buy any items from them.”

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Posted 1 year ago

“Have ordered a few items with next day delivery. And that is exactly what I got. Perfect. Absolutely amazing service”

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Posted 1 year ago

“Went to change a dress in the Solihull branch the manager there is extremley rude and has no people skills.”

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Posted 1 year ago

“Returns has not been easy ! went to the shop 30 miles away which closed 10 minutes early not happy, went again the next day to be told there was know refund really not happy ! so been to the post item was delivered on 28/07/22 no refund yet never buy from them again”

Helpful Report

Posted 1 year ago

“I bought a dress from the Bolton store and was really pleased with it, really good size 12 fit. Went online to see if they did this dress in another colour but they didn't. However I ordered a similar style dress that arrived today and is lovely, same great fit. These are for a cruise and will be perfect. I did order and return another dress that didn't suit me, that was last week. Reading the return info online does say that refund is made less £3.00. This is ok but reviews sound very different! I'll keep an eye on whether this gets into my account.”

Helpful Report

Posted 1 year ago

“DREADFUL EXPERIENCE, still chasing for my refund even though I returned my items nearly a month ago. Have had to open a Paypal dispute now. Will NEVER order from Roman again. Tip: if you ARE ordering from them (which I don't recommend!), pay via Paypal and at least you have the option to open a dispute to get your money back.”

Helpful Report

Posted 1 year ago

“The dress and jacket I ordered would have been ideal for attending a wedding, but the lace jacket had been secured to its hanger with metal paper clips,consequently damagaing the lace. I detailed this on the return slip and helped identifiy the area of damage with a white thread. Despite this, no refund was made for the return postage. My subsequent two requests for the refund have been acknowledge by a robot, but no refund has been made. 0 out of 10 for customer service.”

Helpful Report

Posted 1 year ago

“It is sad to rate Roman so badly, as their clothes are good quality. However, I have decided not to buy from them again, as I find it absolutely ridiculous that refunds are only issued as gift cards! Is this even lawful? I have bought clothes for myself in the past but recently bought an item as a present for my mother in law. The dress did not suit her and had to be returned. The refund could only be issued as a gift card so I am now out of pocket; having spent on the dress and having to buy an alternate present. I know I can use the gift card for myself, sometime in the future but I would prefer the money back in my account! I imagine Roman lose many customers because of this unwavering policy. They have definitely lost my custom.”

Helpful Report

Posted 1 year ago

“My dress was delivered to another address. Not to my home. Never got it! Complained on Trust Pilot too. Roman dissapeared with my money and my dress. Uk mail sent photo of delivery at an unknown door and address. Where is Roman to account for what happened? Want my money back!”

Helpful Report

Posted 1 year ago

“Ordered a dress for next day delivery from Roman. I knew this dress looked good on me but didn't want to travel 12 miles to collect it so I ordered for the next day.....Don't ever expect next day delivery, it isn't a thing. 4 days later it arrived, still just in time for the wedding I'm attending on 18th August. Have ordered next day delivery before and never got it.”

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Posted 1 year ago

“I have brought so many items from yourself and have been so so happy …. However my latest purchase the lovely jump suit black at the bottom and whit polka dot on the top ….. Followed the wash instruction …. Came out grey ? I’m not happy not the quality I’d expect from yourselves … I’m so upset as it was a beautiful piece of clothing. I would like to say the ladies in the store at Kettering are lovely !! And always helpful”

Helpful Report

Posted 1 year ago

“Returned clothing and received part refund. Send 2 e-mails over 2 weeks with no reply to get the rest of my refund. After several attempts to ring and getting cut off at number 3 in the queue after waiting around 20-30mins i eventually got through and was promised the rest of my refund. 2 weeks have gone by -no refund. Rang several times to yet again get cut off when down to number 2/3. I am currently number 11 again. Like previous customers have said they are keeping peoples money. I wont be buying again, but I will keep asking for Roman to return MY money”

Helpful Report

Posted 1 year ago

“I purchased a blouse in April in store in the Horsham branch but didn’t have time to try it on. It was much too big but when I tried to return it a couple of days later the shop was unexpectedly closed due to staffing issues. I wasn’t able to make a special trip into the town again and so decided to return it by post. I enclosed my receipt and expected to receive a credit voucher in return. It’s now August! I have been pursuing this refund for 4 months. I have had a couple of unsatisfactory email response asking for the identical information but NO refund! Previously I had shopped with the company quite a lot and liked their clothes but on a matter of principle I shall never shop with them again until this issue Is resolved. It’s more than incompetence, I feel cheated.”

Helpful Report

Posted 1 year ago

“Ordered a dress, staff very informative and helped me choose size. Also arrived promptly and fits perfect.”

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Posted 1 year ago

“I've recently placed my first online order. Really pleased with the quality and delivery. I needed to return two items for replacement and, having read all of the negative reviews here, I was concerned the service would be poor. However, pleased to report that it has been excellent!”

Helpful Report

Posted 1 year ago

“I have bought a lot of clothing from Roman and have not been disappointed by the quality and designs however , the delivery and availability is the issue I have. Rarely does anything arrive within the time stated as expected , I don't like waiting for over.a week .sometime close to 2 weeks . Availability issue - select size , says its in stock , order and pay , and get an email message to say its out of stock, do I want an email when it's back in stock , no I don't when its paid for and there are no guarantees of when it is back In stock. I did agree to this option once but waited months never got it so had to pursue the refund , if I hadn't called wonder if I would have ever had received the email. Out of curiosity I tried to order the item whilst I was waiting for stock and it still let me order despite customer services saying it was out of stock. I am writing the review today whilst waiting for latest order placed on Monday its now Saturday and no sign of or info on tracking. Shame as it is putting me off and is certainly not somewhere you would order from if you want to shop for a short notice occasion. If you don't mind waiting and don't need to return, I would give a much better review.”

Helpful Report

Posted 1 year ago

“I sent a Red Glitter Hanky Dress back to them which I purchased from Ebay absolutely brand new labels attached. However the glitter kept shedding on other clothes in the wardrobe so I contacted customer services ( Re Messenger) who gave me the returns address so they could seemingly see the problem at the returns department. This was on the 21st June and I of course kept the certificate of posting. I now have heard from them and they say as the dress was an ebay purchase the problem lies between myself and the ebay seller. My argument is that this dress is a Roman Original and its the garment that I am complaining about as I needed to pack it in a suitcase and couldnt possibly as the material sheds glitter on everything else. they say they cannot help me at all and WHEN they have located it they will return it to me. I would have been happy to exchange it for another dress but no communication at all. I tried to phone them but on numerous occasions was 40th in the queue last time”

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Posted 1 year ago

“I've ordered a few things from this company and had to send a couple of things back. After reading some of these reviews I was not expecting a refund any time soon but full refund received within a week. Love the jungle print dress by the way, a great fit. Well done Roman.”

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Posted 1 year ago

“I have been ordering clothes from Roman for many years, I have never had a single issue. I ordered £384 worth of clothes back in June, and I’ve not received a single item. I have had no reply to emails or contact form. I have tried ringing but each time I have not got through as I am 79 in queue , 80 in queue, 30 in queue et cetera et cetera”

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Posted 1 year ago

Roman Originals is rated 1.9 based on 749 reviews