Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought awinter coat in May last year asI had vouchers.It cost £80. Truthfully I never wore it until late November when the weather started getting cold Must of worn about7 or 8 times and it split on one if the seams.I have been a good customer of Roman and bought a lot of clothes.Told they won't do anything about the coat.You only have to look at it to see it is new.Well I'm appalled and I will not be buying anything else ever from Roman.I realize thar it is a while since I bought it but truthfully the coat is still new”

Helpful Report

Posted 1 year ago

“What a complete shambles when it comes to customer service. I received a dress that has a faulty hem. Contacted via their online form weeks ago and all I had was a holding email. I'm still waiting to speak to someone. This morning I tried to send another contact form but couldn't complete it as their form wasn't working properly. It really winds me up when companies use the oh we're so busy excuse for not contacting customers. I won't buy from them again nor would I recommend Utter disgrace!! Soft yourselves out Roman Originals”

Helpful Report

Posted 1 year ago

“I am just very disappointed that having spent loads of money with Roman over many years, both in their shops and on line, I now find that the offers that come through state that they only apply to new customers. This is not a very good marketing exercise - by not rewarding the loyalty of valued and existing customers you may find those customers will now shop elsewhere.”

Helpful Report

Posted 1 year ago

“Returned items on Nov20th,worth £90 -still no refund. Emailed 9days ago no reply. Tried phoning- no reply A DISGRACE. Shan’t buy from Roman Originals again.”

Helpful Report

Posted 1 year ago

“Bought an £80 ,coat faulty e mail won't gp through No one to chat on the phone with I LOVED ROMAN NOT ANYMORE DISGUSTED”

Helpful Report

Posted 1 year ago

“I have ordered from Roman in the past with no issues but I won't be ordering again. I ordered two jumpers the same style in different colours. When they arrived they were very over sized and heavy. I immediately sent one back with the paperwork but kept one as it was slightly different wool and not so heavy. After a few days I tried the second one again but decided it was also was too heavy. I printed a digital label and returned it. I had a refund for the first but never the second despite numerous emails and " tickets". I have the proof of tracking and receipt of postage but still no refund!!”

Helpful Report

Posted 1 year ago

“I bought a dress that I liked but the pattern matching was awful at the waist so I returned it for an exchange. At this point I had only read the good reviews on their site. I was lucky and I was sent a replacement but that was even worse. By now I had read the reviews on this site and there was only one other dress that I was interested in on Roman’s site but I was nervous of sending it back again as I was sure I would lose my money. Fortunately we have a Roman shop locally and, after checking their stock weekly for the 60days I had the dress before it had to be returned, they actually got the dress in that I was interested in. I had no option to get my money back as they would only give a credit note so I was very lucky to get a dress that I liked. This is a shocking company and I will steer clear of them in the future. I only wish I could block all of their adds that constantly come up on my computer daily. To be honest I think I have been very lucky.”

Helpful Report

Posted 2 years ago

“Wow!!! Thankyou I bought 2 pretty tops for Christmas they look gorgeous. Thankyou”

Helpful Report

Posted 2 years ago

“I’m Erin Allen from Jurong East, Singapore, my husband and I own a Furniture business, about two months ago we invested some part of our money into a cryptocurrency investment platform and made a total of £498,640.00 payment through bitcoins to this cryptocurrency platform not aware that it was all a scam, they kept asking us to make more payments into their platform and that was when we realized we have lost our investment. It was such a difficult time for us but while I was surfing the internet, I saw someone share a post about Rustik Cyber Hack Service a reputable company that recovers stolen and lost funds, I didn’t hesitate to contact them and after providing all the information they needed to work with Rustik Cyber Hack Service was able to recover our money in 24 hours. We were shocked that such a thing could be possible but we are super excited we were able to recover our money all thanks to him and his team. We are recommending them to everyone out there who have been defrauded too by these fake cryptocurrency investment platform. You can reach out to them with the information Email: rustikcyberhackservice(at)gmail.com WhatsApp: + 1) 3 8 6 -- 3 4 8 -- 7 8 3 8”

Helpful Report

Posted 2 years ago

“Why does Roman originals take so long to refund money back into bank account ,when the return is sent back straight away.... The money goes out straight away when purchasing so why so long for returns ,no other company takes so long why are they hanging on to your money for so long .. If you take back to ROMAN shops its a credit note only, AND not refunded back on original bank card that you pay for on line . Its a shame because if you like and keep items all is good... BUT NOT HAPPY AT ALL WITH THE RETURNS POLICY OF ROMAN ORIGINALS.. no other company I use takes this long for returns...”

Helpful Report

Posted 2 years ago

“Been waiting months and months for a refund - can't call, nobody answers, get a ticket but they cancel the ticket without any resolution it has to be the worst return service ever..... Luckily due to paying be klarna they helped me recover the money without hassle”

Helpful Report

Posted 2 years ago

“Waiting for them to contact me regarding exchange …so far have called twice, emailed twice and completed contact help on their website, all to no avail. Are they going bust?”

Helpful Report

Posted 2 years ago

“I sent a coat back for a refund as it had a faulty zip, i had an email to say the return had been processed so waited for the refund, this was last month but no refund, i have phoned them and been told it has been refunded , but it has'nt , i don't really know where to go from here, i may try phoning them again”

Helpful Report

Posted 2 years ago

“Do not offer a refund on shop purchased items with a receipt only a gift card I will never use. This was not made clear just a small sign on the wrong side of the til and apparently says it on the receipt who reads a receipt?? Clothes very very old fashioned”

Helpful Report

Posted 2 years ago

“Could not get a cash refund this wasn't explained to me ONLY after i had paid for my purchase, terrible policy, and my local king's lynn shop is hardly ever open.”

Helpful Report

Posted 2 years ago

“Won't be buying from them again bought 6 dresses to the value of £315.00 only one was suitable sent 5 back waiting on my refund of £255.00 that's 3 months I've been waiting still not got my money back sent emails they said something about tickets then they said they have closed the ticket if I don't agree it shouldn't be closed to let them know I told them it shouldn't be closed still no money back.”

Helpful Report

Posted 2 years ago

“I would actually give no stars!! Returned a skirt in June, still no refund!! I had made lots of purchases from this company, but I definitely not be buying from them again!”

Helpful Report

Posted 2 years ago

“At three pound a return I will not be purchasing anymore. I ordered a gilet for my friend and myself in medium. The were ridiculously large so I returned them. Was shocked I was charged £3.00 for the privilege. No thanks and goodbye”

Helpful Report

Posted 2 years ago

“Shocking service regarding refunds. Sent two pairs of trousers back in June. Refunded for one pair, despite 3 emails now to their customer service- still no refund for the second pair (it’s now 20 September!!). Just receive emails back from them saying my ticket is closed. Such a shame, as I like Roman clothes, but not worth the hassle factor.”

Helpful Report

Posted 2 years ago

“The site offers free exchanges but this does not appear to be the case. I sent two emails to customer services about why I was charged for a return when I asked for an exchange. I sent the first email to customer services on 11th Aug and another on the 22nd Aug. Automated responses were received for both but as of now (18th Sept), no follow-up has been received. I tried to call their customer services number but when it was answered I was number 23 in the queue and after 9 minutes I was still at number 21 so I have had to admit defeat! It's a shame as I liked the quality of the item (it was just too big) and I thought I had found a company I could regularly shop from but it can't be trusted with customers' money so...”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 875 reviews