Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 849 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 849 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not Refunded for something I sent back and tracking shows they received 5 weeks ago. Have sent 3 emails to customer service heard nothing!”

Helpful Report

Posted 1 year ago

“Love the clothes would give 4 stars but sizes on the large side. However one star or should be zero for customer services. Very very difficult to contact by email or phone or should I say IMPOSSIBLE. I received an email acknowledging the return of my goods value £90.90 Order 1031944259 20 days ago. Purely useless emails sent telling me a ticket has been made out - whatever that means! My emails keep getting returned & no one answers the phone. I have sent a text today & see what outcome that leads to. They have my returned goods and my money.....what happens next!!!!!!! Very very poor service after delivery - think twice about using them if you have to return any items.”

Helpful Report

Posted 1 year ago

“Everything and owed over £120 for several returns. Please look up Resolver online and raise case with Romans co name and order no and they do their best to get refund back.”

Helpful Report

Posted 1 year ago

“Sent the dress back tracked in April it was delivered proof by post office No refund given as I paid by Klarna they now want payment which reluctantly I will have to do pay for an item I don’t have £28.99 Tried calling number 29 in the que then cut off Tried emailing at least 4 times Do not order off this company something is badly wrong Now £28.99 out of pocket they should be forced to close down if this is how they treat customers”

Helpful Report

Posted 2 years ago

“Ordered a dress online on 8/4/23 which arrived on 16/8/23 but too large so returned it on 18/4/23. I asked for a refund but to date (2/6/23) have not heard anything after having sent 3 emails. I am still awaiting the refund and will not ever use this company again after such a bad experience. I am totally disappointed as I cannot afford to lose this money or wait for this length of time for a refund. Do not use this company ! Bad customer service!”

Helpful Report

Posted 2 years ago

“Ordered some trousers size 12 but sent them back for size 10 I’ve not received them that’s 2 weeks ago. Sent 2 email and no reply. Phoned them up and someone spoke then put the phone down . Not happy .”

Helpful Report

Posted 2 years ago

“Returned item by tracked post over a month ago and still no refund. Customer service is a joke with no response to email other than “ a ticket has been raised” and a phone number that is constantly switched off.”

Helpful Report

Posted 2 years ago

“Still waiting for a £26.00 refund for a top returned to them on 7th April 2023...I know that they have received this and their email says "ticket issued", but still no refund. Have chased this 3 times by email and tried to ring Customer Services..automated answer then call cut off. Appalling service would not recommend this company to anyone.”

Helpful Report

Posted 2 years ago

“DO NOT ORDER FROM THEM! AVOID, AVOID, AVOID. I used to use Roman Originals but the service is now appalling. Up to an hour wait on phones and then they won't chase up your refunds, you have to CHASE AND CHASE them to get YOUR OWN MONEY BACK!. FORGET EMAILING, THEY REFUSE TO EVEN ANSWER COMPLAINTS. You will get an automated response to say complaint received and will be dealt with and then they just ignore and ignore until about 10 days later when they just close complaint saying it has been dealt with WHEN THEY HAVE NOT EVEN RESPONDED TO YOU!!”

Helpful Report

Posted 2 years ago

“Really liked the dress I ordered but needed smaller size. Sent back same day just for a swap that was 15th April . Royal Mail tracking say’s received it 19th I’ve not heard anything or received the smaller size .Very disappointing.”

Helpful Report

Posted 2 years ago

“Like 100's of others....weeks after returning an order to you and still no refund. No reply to emails. No answering the phone. Does this constitute as fraud? Theft? Taking/keeping money that's not yours?”

Helpful Report

Posted 2 years ago

“Hi I'm still waiting a refund been longer than 14 days .have sent my third email still no reply even though it says reply within 24hrs .shoddy service didn't expect this from this company . tried ringing 22in the qué that tells you something.still waiting what's going on”

Helpful Report

Posted 2 years ago

“As everyone has said their timescale for returns back to your bank is woeful. I accept that £3.00 is deducted from the return to cover their postage but fail to understand why it takes so long to actually give you the refund you are due. Tracked my return and it was received the day after I posted it but I am still waiting for a refund to land in my bank over 2 weeks later.”

Helpful Report

Posted 2 years ago

“I purchased a top in February paid or by £30 gift voucher plus a few extra pounds but I decided to return it. I returned with a tracking number and it was received by Roman. A couple of days later I had an email confirming they had received it and as I paid by gift voucher I would be refunded by one. The email also stated it would take up tom20 days to process it! After numerous emails to and fro with Customer Services I am still waiting for the voucher. I worked in accounts for over 30 years and can honestly say I have NEVER come across such incompetence. I have purchased many items of clothing of the past but once I get this sorted I will never purchase from Roman again. Barbara Thorold”

Helpful Report

Posted 2 years ago

“Very poor on customer refunds. Hang on to your money for weeks although no dispute they have the returned items. Very bad working practice as obviously done to boost cash flow. Avoid if you think you may have to return an item.”

Helpful Report

Posted 2 years ago

“I’ve sent parcels back by Royal Mail and I’ve not had any word of my refund.”

Helpful Report

Posted 2 years ago

“still waiting for my postage and the money for the dresses”

Helpful Report

Posted 2 years ago

“So so disappointed with Roman, l sent 2 items back and l was only refunded for 1. In the past l have given high praise for Roman clothes and service thinking twice now”

Helpful Report

Posted 2 years ago

“Returns are difficult they say they will refund back to your credit card but they charge a $10.99 processing fee. This company is a rip off would never order from them again. The dress was so cheaply made felt like a nightgown”

Helpful Report

Posted 2 years ago

“Terrible customer service. I bought two pairs of trousers in October which were the wrong colour so I returned them. There is no dispute they were received in immaculate condition. No refund. I pursued it intermittently until February when I referred the dispute to PayPal. Heard from customer service immediately that I could have my refund immediately PROVIDED I dropped the dispute with PayPal. Intrigued I refused. So they notified me they were closing "the ticket" PayPal are refunding me but of course I will never buy from Roman again. Beware!”

Helpful Report

Posted 2 years ago

Roman Originals is rated 1.8 based on 849 reviews