Name: Roman Originals
Rating: 1.82

“This must be the worst business I’ve ever known where customers are not receiving a refund for goods returned. My items were sent back on 28th June 2023 and I’ve still not received my money back. I’ve sent emails and received a ticket number, obviously automated, as they all say the same thing that they’re a backlog of emails being received and refunds will take longer than usual. I’ve phoned them and it’s like an answer service that then disconnects. I’ve sent a registered complaint and to date no reply and no refund. It appears I will need to contact Trading standards next. Absolutely disgusted and will not buy again be warned! It’s now 9/9/23 and still no refund.”

Helpful Report

Posted 3 years ago

“Need to return a dress but reading these reviews wondering if I will get my money back. Just shows people should support their local shops instead of buying online - never fits, queue at post office to return and possibility you won't get a refund. Demise of the high street due to online shopping - what a shambles.”

Helpful Report

Posted 3 years ago

“Returned a dress for a different size . No replacement or refund given . Several emails to them with no response. Impossible to speak to them . Phone line either cuts you off or says you are in a queue. Your position in this queue never reaches an agent . Fed up. Contacted paypal for assistance . Many others in same position.I have loved shopping at Roman for many years . Very disappointed customer who cannot now trust this company.”

Helpful Report

Posted 3 years ago

“One star is more than they are worth!!! I am still waiting for a refund on an item- you can’t speak to anyone on their customer service number you just get cut off and the “tickets “ they open mean nothing. They have my money and there appears to be nothing I can do to get it back! Will not buy from them again. Also their quality control is poor- every order so far (3 orders) has had a damaged or faulty item. Appalling company- buyer beware”

Helpful Report

Posted 3 years ago

“Ordered a jacket Size 14 and it was too big by a mile, so returned it and asked for a Size 12 replacement. Over two weeks later still waiting for the replacement despite their warehouse having received the return ten days ago according to Royal Mail. If the replacement doesnt arrive soon I will be on the phone to my credit card for a refund. Rubbish customer service.”

Helpful Report

Posted 3 years ago

“Absolutely terrible customer service with refunds … just don’t care … nightmare getting your money back”

Helpful Report

Posted 3 years ago

“Don’t buy from this company because if you have to send something back you have a hopeless case of getting a refund. They have a huge queue on the phone and you get cut off. I have sent an email and received confirmation of ticket but since then nothing .”

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Posted 3 years ago

“Ordered dress in a size 14 for a wedding. Zipped up but very tight so ordered size 16 and zip wouldn’t go up!l- smaller than the 14!!!! Roman used to be quality and true to size, not any more”

Roman Originals 1 star review on 17th August 2023

Helpful Report

Posted 3 years ago

“As the other review no refund!!! So I’m putting a complaint into trading standard because there doing it to a huge amount of people-is that theft?!!!! So it looks like I’ve lost my money to a bunch of crooks!!”

Helpful Report

Posted 3 years ago

“As the other review no refund!!! So I’m putting a complaint into trading standard because there doing it to a huge amount of people-is that theft?!!!! So it looks like I’ve lost my money to a bunch of crooks!!”

Helpful Report

Posted 3 years ago

“Beware do not make a purchase unless you are sure you won’t send it back. Been waiting for a refund since 6/7/23. Sent emails and today received the reply that ticket closed, even though I have not received a refund. Shocking customer service. Don’t hold out any hope of a refund. Annoying as they are very quick to take the money.”

Helpful Report

Posted 3 years ago

“Terrible customer service. All I wanted was another return label as I had lost the original one. No one bothered to answer my message for weeks. Then all I received was a standard template message and no return label or even acknowledgment that my message had even been read or actioned. I replied as my query had not been solved and my ticket was then closed? This happened 4 times. If online items are returned to store a refund is not given just a credit note which is not what I wanted. I sold the item on Terrible terrible service. Most disappointed in the lack of customer care”

Helpful Report

Posted 3 years ago

“Sent products back in May 2023. Not happy with refund as they did not refund me in full. Have sent various emails but only had a response to say that they are in process in looking into it. However I then had an email obviously generated by a "bot" to advise that my case is closed. I have responded to inform that it is not so,as I haven't received my full refund. I have just read another review to read that the same that has happened to them. Well this is one way the company can increase their profits by swindling customers from part of their refunds. Will think again about ordering from ROMAN. Such a shame as some of the clothes are very nice.”

Helpful Report

Posted 3 years ago

“Sent products back in May 2023. Not happy with refund as they did not refund me in full. Have sent various emails but only had a response to say that they are in process in looking into it. However I then had an email obviously generated by a "bot" to advise that my case is closed. I have responded to inform that it is not so,as I haven't received my full refund. I have just read another review to read that the same that has happened to them. Well this is one way the company can increase their profits by swindling customers from part of their refunds. Will think again about ordering from ROMAN. Such a shame as some of the clothes are very nice.”

Helpful Report

Posted 3 years ago

“Worst company I have ever had the misfortune to purchase from, absolutely no customer service response. I returned a pair of jeans for a larger size as the ones delivered, although the same size as I have always purchased was much smaller than previous trousers. I requested an exchange but they just refunded the money minus £3 which is totally unacceptable as I didn't ask for a refund. They don't respond to emails and when I tried calling I was 27th in the queue, so gave up hanging on.”

Helpful Report

Posted 3 years ago

“I have not been refunded for items sent back. This has been ongoing since May it is now August ! Looking at other reviews I am not the only customer that has returned items and never refunded. After countless phone calls, being cut off after waiting to get through for an hour each time. Sending complaint E Mails and messages that get closed with no action. I contacted Citizens Advice who have advised me what to do and also they opened a Trading Standards complaint. I have now also raised a dispute with my bank who has now raised a case in order for me to receive my refund. I would advise all others in this situation to do the same. This is a shocking company with awful customer service and I will never shop with them again. At some stage they will be held to account but it needs all customers who have experienced the same to contact Trading Standards or they will continue to carry on ripping customers off and with holding their money. If I COULD GIVE 0 I WOULD HAVE...........I have had to put the date of experience as May but this has been ongoing since May and it is now August.....”

Helpful Report

Posted 3 years ago

“Buyer beware! I returned a jacket to this company, and have not received a refund. I've emailed many times - never to receive a reply. Made numerous 'phone calls but never have managed to get to speak to anyone. Absolute nightmare company, 😫, don't waste your money. Check out reviews on Trustpilot too - so many people all saying the same as me - I wish I'd checked out the reviews first!”

Helpful Report

Posted 3 years ago

“Sent a dress back at the beginning of July. Not received refund. Tried several times to call customer service but was cut off. No luck with email either. Will not use Roman originals again.”

Helpful Report

Posted 3 years ago

“Bought a dress online. Realised emediately it wasn't what I thought, so no good. Didn't take it out of its inner packaging. Tried taking it to a roaming shop for a gift card but when they took inner packaging off they found it had no labels on it. Tried ringing twice but couldn't get through. Sent 2 emails and neither were answered! Shocking customer service. I'm left with a dress I don't want and no one to help me! I'm trough with this useless company.”

Helpful Report

Posted 3 years ago

“I went to the store at Clarks village for something dressy for a wedding, the lady shop assistant was so helpful, the 1st dress she bought was perfect in colour, style, not my size. I ordered online, it had been reduced in price, arrived Fri, perfect. Thank you.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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