Login
Start Free Trial Are you a business? Click Here

Samsung Reviews

1.2 Rating 4,743 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,743 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Samsung 1 star review on 4th March 2026
Jessica
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Very very pathetic service, no body on reply on call. No body attend the complaint. Last one week I had raised my complaint, but still not resolved
Helpful Report
Posted 3 years ago
My samsung account got locked, and they don’t want to reset it since i did not want to provide my original birthday when I was creating an account. I do not remember the wrong date i entered. It is for my security reasons. They the only company out there that are not able to reset my password, and now I am not able to view my orders. Would never purchase from samsung again
Helpful Report
Posted 3 years ago
Worst customer service I have ever experienced and I'm 60. I bought a dryer and the day it was suppose to be delivered it didn't come. I have spent more time on the phone to the Philippines and India because there is not direct line for the US. It is very hard to understand every agent I spoke to and there were many. I was promised to be given an update as to when the dryer would come within 24 hours and now 48 hours later I'm on the phone again, speaking to people that cannot give me any kind of update. They escalate through email. That is it. The supervisors cannot call the delivery warehouse to find out where your item is. They are useless. So I have no dryer and may receive mine in a day? a week? a month? Who knows because they cannot answer the simplest of questions. They have no one higher to escalate to than the supervisor who is worse than the customer service agent. And I say worse because they literally do nothing more than the customer service agent. They will not cc you on emails of escalation. The last two supervisors were Meg and Jane Janes work id is 16124862. And when you go on Samsungs site it say voted #1 in customer service for 2023 hahahah. And it's not even 2023. What liars. I wish I had seen the reviews before I ordered. Don't order from them, it's not worth the aggravation. I will be canceling my order in 24 hours if I don't hear from them. And I spoke with them in all venues. Email, chat and phone. You get no where.
Helpful Report
Posted 3 years ago
On the phone with them right now. Waiting ( ON HOLD) for almost 3 hrs for a manager to address my problem.Ridiculous. Washer and dryer not working. They sent Unique Service Repairs, their technicians have been " fixing it" 2 times. Today was supposed to be the 3rd but the technician called and told me I have to pay again. I need my initial 155 charged by samsung reimbursed, the second visit was reimbured today by the service and need this appliances working already. A month with no washer and dryer. I have everything Samsung. Feeling like switching at this point. What a disrespectful way to treat your customers SAMSUNG.
Samsung 1 star review on 29th December 2022
Helpful Report
Posted 3 years ago
Focusing money and not for quality My Samsung television supplied within two years LED gone
Helpful Report
Posted 3 years ago
Purchased a tab on 26/11/22, failed delivery on 1/12/22, 3 phone calls, 2 live chats, and countless hours later no movement despite multiple "I will followup/escalate/prioritise" promises to no avail and all the while declaring in the orders page that the item is delivered! I requested for a refund but at this point I'm very skeptical it will happen. I'm now preparing to file formal complaint to any channel made available, but am now determined to let everyone know not to buy from Samsung in the same year I decided to switch my mobile/watch/tablets to them.
Helpful Report
Posted 3 years ago
RXO, their delivery service, is garbage. Customer service is non-existent. Buyers beware
Helpful Report
Posted 3 years ago
Gas range ordered and paid for on website 10/8/2022 to be delivered 10/22/2022. Never received, canceled order, and began requesting refund middle of November 2022. Multiple contacts with customer service promised resolution within 3 days. It’s 12/25/2022 and they still have not given us our money back. Credit card and State Attorney General contacted.
Helpful Report
Posted 3 years ago
Zero customer service Zero support Samsung products are defective
Helpful Report
Posted 3 years ago
Samsung products such as the Galaxy Z Flip 4 are defective my screen cracked straight across where it folds in the middle on the inside and now my entire screen is black .. I definitely wouldn’t recommend buying it !!!
Samsung 1 star review on 23rd December 2022
Helpful Report
Posted 3 years ago
Purchase a French door refrigerator on line directly from Samsung on Dec 6. To this day the delivery has been scheduled, and confirmed 6 times with RXO, ( Samsung delivery service) to no avail. They have cancelled over, and over every time on deliver Day. immediately after, they sent me a link to reschedule. Again and again and again, for 6 consecutive times. It’s maddening. I have lost 6 days staying home for them. and I am looking to spend Christmas without a refrigerator. Had a nice Lady Grace trying to help me get the refrigerator delivered. But she couldn’t get RXO to deliver either. It is the worst nightmare ever to feel RXO is just playing with the customer. Me, and that Samsung does nothing to solve the issue. After my last pleading email to Samsung, Just got a response from Anne, Samsung e commerce brushing me off, and sending me back to deal with RXO. She doesn’t care at all to help. The sale was done, now the customer has 0 significance. I never expected to be dealing with such a ridiculous situation as this, and for Samsung to treat their customer so badly. I am wondering if I will ever get the appliance. I had to cancel my new year’s travel plans to go see my family as well. And at this point, I am totally lost regarding what to do. I feel totally stressed out, hope I never had placed the order to get myself into this headache. This will be the worst Christmas ever. Thanks to you Samsung.
Helpful Report
Posted 3 years ago
Wost horrible company & service.
Helpful Report
Posted 3 years ago
If I never see another Sam suck product in my life …I will be so happy
Helpful Report
Posted 3 years ago
Shipping delays are normal, especially during the holidays, but my experience with Samsung has been unmatched. Nearly 1 month after ordering, the item has not shipped and I receive emails every other day indicating “your order is still on time”. I’ve reached out to support several times, all of which have either not helped me at all, tried to sell me other Samsung products, or told me false and misleading information about my order. I can’t imagine the processes involved for buying and relying on more intensive items such as appliances or phones from this company. Apple devices and Amazon shipping times will always be superior.
Helpful Report
Posted 3 years ago
They have a totally unfriendly return policy, even when they at fault by delivering faulty equipment. As a customer being told I must wait up to 2 weeks for a new washing machine but they must pick up the defective 5 day old model is down right ant customer focused. They are too big for their boots.
Helpful Report
Posted 3 years ago
Do not buy a Samsung Flip Z phone. Was told by the customer service employee that the screens are new technology and not as durable as the other phones (was expected that they are more likely to break). However, knowing this, then used the most insignificant reasons not to fix it whilst still under warranty, even though the screen at the fold site had fully cracked and stopped working. The phones are just not fit for purpose and the customer service after care is shocking. How they can charge so much for a phone that is likely to break and not honour the warranty is beyond me.
Helpful Report
Posted 3 years ago
Purchased matching washer/Dryer. Washer went out before year. So they cannot get the matching washer and just want to give me a refund but I wanted a matching set. They don’t care. I have spent hours on the phone going over and over this everytime I call. They are horrible. Cannot understand most of them. They will not let you speak to a manager or a supervisor which I find CRAZY!!!! I will never purchase another Samsung product
Helpful Report
Posted 3 years ago
SAMSUNG is most worst brand Poor customer service Samsung means mental harassment Worst post purchase support Products are faulty
Helpful Report
Posted 3 years ago
NEVER BUY SAMSUNG PRODUCTS WORST CUSTOMER SERVICE —-THEY TRULY DONT CARE ABOUT THERE CUSTOMERS. I’m doing renovations on my house I brought a fridge, oven, microwave and a dishwasher with them. I didn’t open any of the packages because I didn’t want any items to be damaged and assuming everything would come in perfect condition from the company. It’s over the 15 days and I start opening the packaging for the dishwasher and it’s missing rails and draws weren’t assembled. Also there’s interior damage inside. I call Samsung they gave me the run around saying it’s pass the 15 days nothing we can do then another representative said they would replace it then another representative said they will send someone to try to fix it then another said we’ll send the rails, over and over I was told many things but nothing was done. Now I lost out on 900 dollars with this company and they don’t care. I sent multiple message to this company 1 person reached out but didn’t give any resolution told me that they’re going to look into it and will contact me back. Besides the renovations and moving I’m under a lot of stress I never in my life experiences a company so disgusting and money hungry than Samsung. I will not stop telling people and making them aware to not purchase anything with this company I hope they go out of business please DO NOT BUY WITH THIS COMPANY ! !!!!!!!
Helpful Report
Posted 3 years ago
I made a huge mistake buying samsung two doors refrigerator. Bought in 2019 and now the compressor spoilt and i have to pay nearly RM800 to repair it. I have sharp fridge which I bought in 2013 and it is still in good condition. I seriously regret buying samsung home appliances which does not have good standard. If possible, i do not want to rate 1 star in my review. No star at all.
Helpful Report
Posted 3 years ago
Samsung is rated 1.2 based on 4,743 reviews