Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never recommended Samsung to anyone I know .their workers are liyer .I have my phone speaker doesn't work and I been calling them texting like more then 50 times they always disappointed me .act like working but they dont do anything I buy my phone like year ago it cost me 1000 and within a year its look like I have to buy new phone. I can't belive big companies like this are so smallheaet doesn't wana satisfythr Customer really hate it feels like scams people .apple are 100 times better then Samsung .”

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Posted 6 years ago

“If I could give 0 stars I would. My husband and I ordered a brand new washer and dryer and from the start the dryer never dried properly. Then it just stopped giving out heat I called Samsung and they contract out to a service center. So someone came out and told us we had to get a new computer for it, they said they ordered the part and it can take up to a week. So I waited... 2 weeks went by after multiple phone calls and finally confirmed an app. For them to fix it. They never showed. I got the run around from Samsung and they said they would give the ticket # to a different service center and it could take another week. No, I'm returning this garbage and will never buy anything Samsung again. I would never want anyone to go through this. It's so frustrating.”

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Posted 6 years ago

“I purchased a brand new Samsung front loader from Samsung official website just 6 months ago. The front loader is still in warranty. However, it started leaking water 1 month ago due to the defective door seal. During this period, I have been contacted Samsung live chat 5 times and emailed them multiple times. They just simply categorised my issue as a non-manufacturing fault and couldn't provide any details of their assessment. They evaded their responsibility and even used a wrong customer name while replying to my email. Therefore, I'm not sure whether their reply is related to my issue. 2nd time (05-01), they directly ignored my email and I haven't anything back from them after more than 10 days. What I require from Samsung: - a free of charge remedy since this product is in warranty and issue is due to defective door seal This issue has a huge impact on my daily life since I can't use nearly $1,000 front loader to wash clothes as before. I've been waiting for a resolution for more than 1 month!”

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Posted 6 years ago

“if we could give a minus star would..Samsung kitchen appliances are horrible!!! In the 1st year, had repair come out 3 times on dishwasher, 3 times on icemaker in refrigerator. After 3rd time, they replaced dishwasher and the icemaker...now 2 years later, the new dishwasher is having same problems as the old one. Fortunately we purchased Lowes extended care plan for 5 years....but even that is not what it should be...during 2nd year the door bins on the refrigerator started cracking and breaking, with having hardly any weight in them at all. BUT Samsung won't cover them, nor will Lowes extended cover them..only electrical and mechanical...Samsung and Lowes are ripoffs.”

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Posted 6 years ago

“Worst customer service on the planet!!! Never had a worse experience with a company.. Refrigerator has been broke for a mouth and every time you call you get someone from the Dominican Republic that you can’t understand and they ask you for the same information over and over after you have already sent it multiple times.. it’s like the movie ground hog day every time you call them after your appliance has an issue. Better get used to the question...Do you have a serial number?!!!! Will never buy another product from them again.”

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Posted 6 years ago

“Bought Samsung refrigerator and the freezer drawer had a manufacturer’s defect. Good news, they replaced it. Bad news it still sounded like a jack hammer. Needless to say after 21 phone calls between myself, Home Depot and Samsung Forty plus hours on the phone, Samsung agreed to replace it again. Instead a repairman showed up at the door unannounced to fix the drawer. Fixed it, fabulous right? Wrong! Samsung called a month later and left a message on my phone they were delivering another refrigerator. So, another 50 minutes on the phone, I was able to cancelled the order. Worst customer service ever. However, Home Depot felt bad for my problems and gave me $200 gift card.”

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Posted 6 years ago

“Purchase a new 2020 model tv from Online that was defective when received. I had to follow up on service repair order to find out parts were not available, no exchange option given, refund the only option. After 3 weeks I’m still waiting on the tv to be picked up so refund process can continue. I have only purchased Samsung smart tv’s in the past but I think it’s time to try another brand. While the representatives are nice and do their jobs( follow the scripts) the policies/ procedures for returns are absolutely ridiculous. Samsung is too major to have such antiquated procedures of sending in receipts and waiting for follow up when they should have access to everything online for verification. I think it’s just a way to delay refunds. I won’t buy Samsung again”

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Posted 6 years ago

“samsung 10 is junk always locking up goes to sleep after 1,2 mins after opening”

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Posted 6 years ago

“Support people were nice and they helped me but Samsung product is horrible my 4th Samsung product that had problems. First tv has all kinds of issues with less then 3 months owning it then washing machine less then year owning it now microwave stopped working with less then 6 months also oven on gas range stove less then a year stopped working I will never purchase another Samsung product. you want a tv go Sony I have Sony Smart tv for over 7 years and zero problems if you want stove and home appliances go lg or ge frigidair is also good”

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Posted 6 years ago

“Electric Range broke at 3 years. Samsung agreed to pay for the repairs via an e-mail and phone call with me and after I repaired the range, they had repeated request for more information and eventually refused to pay for the repair. Worst company Customer Service I ever had to deal with. A Repair Man told me that it is common for Samsung Appliances to fail with-in 3 ~ 5 years. If you expect longevity, don't buy Samsung! Don't trust the management!”

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Posted 6 years ago

“it has been a disgrace ordering samsung galaxy s20 ultra from samsung store and was meant to be delivered 27/march and waited for 9 weeks and every week we have been told that we will received the phone in 2 days several times , and still going on and still we have not received . staff and the management is not reliable and honest to what going on .”

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Posted 6 years ago

“I have a refrigerator in which pantry drawer get broken - small piece of plastic falls off (same happens to me on a previous unit after 3 months of using) after around 9-10 months of using. When I call a Samsung they told me is a defect on the unit but I am responsible for it so they are canceling my warranty because “i damage a unit” - how the hack I damage a defected unit beats me. I told them that this is definitely designed flows and want that to be done under warranty. I as just planning to buy another set of kitchen appliances for the next house but with that attitude - I will look for something else - Samsung you lost customer.”

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Posted 6 years ago

“Terrible, Terrible customer service!! Sent watch in for repair(3 rd repair- out of warranty the last repair. Repairs were for the same problem. They did not charge for last repair). When watch was sent back the wrong band was sent. Two watch bands later...ALL WRONG!! Called customer service and hung up on 5 times.”

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Posted 6 years ago

“Buying the S20+ in europe is the biggest disappointment I’ve had as far as smartphones go. Scummy move to cheap out, neglect and disappoint millions of samsung fans in Europe. My last Samsung smartphone.”

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Posted 6 years ago

“I recently purchased a Galaxy Active 2, more than a week ago with the expected delivery date being May 5. Not to mention, I have yet to receive any updates about my order other than the initial message upon purchase that gives you a tracking number. Which to my luck, happens to be INVALID!!! Called customer support twice about this issue and was not given detailed information on my order's status as I was told to wait until the product gets here before a full refund is issued. Mother's Day is Sunday and I have been waiting on the smartwatch since Monday. I do not have time to wait, I want a refund. The service at Samsung is completely unsatisfactory and will not be doing business with them again.”

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Posted 6 years ago

“I have one of the famous defective washing machines. It has caused thousands in flooding damage to my house. It has NEVER worked correctly even after replacement parts, labels, brackets ect. GARBAGE!”

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Posted 6 years ago

“Samsung DOES NOT back up their products. I haVE a problem with a Samsung TV that began right away. I first thought it might be my cable company so began dealing with them. They came our and replaced EVERY WIRE, CABLE, DEGITAL BOX leading to the TV. Still the sound on this new TV just goes out whenever it decides to. They have come out 4 times in fact trying to help. It is not a cable issue but Samsung won’t admit that. I have to change channel and then change back and it will have sound again. We have 5 TVs in our home and others are fine. One of the others is also a new Samsung purchased at the same time. It’s fine. I have worked with Samsung numerous times on phone, online chat, sent all my receipts, credit card statement proving the purchase. They will not do anything to replace this TV. The receipt I sent them of course showed that we had also bought an extended warranty that kicks in after the Samsung one expires. On seeing that, I was told just to use that warranty if the problem continues after warranty has expired. They don’t honor their warranty at all. DONT BUY SAMSUNG.”

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Posted 6 years ago

“My Samsung French stop cooling one day.did call the Samsung customer service beacause have warranty then Samsung came to take a look and replace with parts then start working then next day the French door stop working again . Did call then back the came and they been in the phone for one hour the desicion the made was they say the my French door stop working beacause there’s was something inside my house walls that cause my Samsung French door stop working and also Samsung says they can’t fix it or replaced my French door. I was very disappointed with their decision until today is still not aceptable. I’m very very disappointed from Samsung decisions.”

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Posted 6 years ago

“My A20 phone hasn't worked since day 1. Had it sent away to koodo 4 times. Replaced camera, circuit board, other things. Finally gave me a new phone with the same issues. Camera freezes every time I try to take a picture. Have to turn phone off and turn back on every time. I can answer my phone maybe half the time due to frozen screen. Screen constantly freezes, and I'm constantly having to turn my phone off and on to do anything. I've had it 1 year and will be paying for it fir another year. I hate it - worst phone I've ever had. Does anybody care ? Not so far !”

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Posted 6 years ago

“We have only had our Samsung Range for two years, about a week ago our Range caught fire (Thankfully no one was injured). I had called customer service in regards to the issue and they had their service team reach out to me, following the service team reaching out they told us that we would have to wait two weeks for someone to come look at the stove to determine if we would get a refund or replacement. With everything going on I understand service departments are busy, but a Range is an essential item.”

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Posted 6 years ago

Samsung is rated 1.3 based on 4,628 reviews