Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

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“I recently purchased a new Samsung Watch 4 classic directly from Samsung and due to technical issue I had to replace it within one week, the 2nd one had same exact similar issue so I decided to contact the technical support. Each time I called which was more than 4 times, I ended up speaking to a person overseas whom I have extrema difficulty understanding him/her accent and communication. Additionally each time I ended up getting no where by getting disconnected or transferred to different wrong department or placed on hold while I could hear baby crying and/or dog barking which meant that these representative are working from home and unprofessional without any sufficient training. One would think that at least you could hear them clearly and comprehend the person(s). after several hours wasting my time and getting frustrated, I decided to send the 2nd replacement Smart watch back and get my money.”

Helpful Report

Posted 3 years ago

“Appalling Customer Service and useless complaint procedure. My sister ordered online the buds as a surprise present for my birthday. The whole journey was a pain and is becoming a distressing situation that brought us to tiers. 1. Ordered buds pro, received a Galaxy phone A21 or something similar 2. Duly reported.. the only way to rectify the matter was to return the item and cancel the order ask a refund and place a new order. 3. Done as they asked (very painful to get there as a "resolution") 4. Finally received the buds (in the meantime missing out on the cashback offer as it had ended) 5. We never received the refund on the first order. 6. Numerous calls, contacted every number you can possibly think of. A CEO complaint logged. All social media platforms contacted. They have all fobbed us off and now refused to issue a refund because they received a phone back and not the buds 🙄 🤦🏻‍♀️ 7. The whole experience through their Customer Support has been poor to say the least, nearly illegal for how they're treating us.”

Helpful Report

Posted 3 years ago

“Horrible customer service Over 7 weeks and still no replacement or check for refrigerator under warranty Over 30 calls many for over a hour, 5 services visits and 6 days missed from work. We are still jumping through hoops to get replacement. Never speak to the same person and each promises something different if you are lucky. many times the call is disconnected after being on hold for over a hour. Terrible customer service, i thin they want you to get some frustrated that you will give up Shame on Samsung”

Helpful Report

Posted 3 years ago

“Customer Service is Terrible, there products are cheap and the don’t honor there warranties.”

Helpful Report

Posted 3 years ago

“𝑰 𝒘𝒂𝒏𝒕 𝒕𝒐 𝒈𝒊𝒗𝒆 𝒐𝒏𝒍𝒚 4 𝒔𝒕𝒂𝒓 𝒃𝒆𝒄𝒂𝒖𝒔𝒆 𝑰 𝒂𝒎 𝒖𝒏𝒔𝒂𝒕𝒊𝒔𝒇𝒊𝒆𝒅 𝒘𝒊𝒕𝒉 𝒐𝒏𝒆 𝒕𝒉𝒊𝒏𝒈 . 𝑺𝒂𝒎𝒔𝒖𝒏𝒈 𝒈𝒂𝒍𝒂𝒙𝒚 𝒂𝒐3𝑺 𝒊𝒔 𝒕𝒉𝒆 𝒑𝒐𝒑𝒖𝒍𝒂𝒓 𝒑𝒉𝒐𝒏𝒆 ,𝒘𝒉𝒊𝒄𝒉 𝒂𝒓𝒆 𝒊𝒏 𝒉𝒊𝒈𝒉 𝒅𝒆𝒎𝒂𝒏𝒅. 𝑯𝒂𝒗𝒊𝒏𝒈 𝒎𝒂𝒏𝒚 𝒑𝒐𝒔𝒊𝒕𝒊𝒗𝒆 𝒔𝒊𝒈𝒏𝒊𝒇𝒊𝒄𝒂𝒏𝒄𝒆 𝒊𝒕 𝒂𝒍𝒔𝒐 𝒉𝒂𝒗𝒆 𝒏𝒆𝒈𝒆𝒕𝒊𝒗𝒆 𝒕𝒐𝒐. 𝑻𝒉𝒆 𝒇𝒊𝒏𝒈𝒆𝒓 𝒑𝒓𝒊𝒏𝒕 𝒔𝒆𝒏𝒗𝒆𝒓 𝒑𝒖𝒕 𝒐𝒏 𝒔𝒂𝒎𝒔𝒊𝒏𝒈 𝒈𝒂𝒍𝒂𝒙𝒚 𝒂𝒐3𝒔 𝒑𝒉𝒐𝒏𝒆 𝒅𝒐𝒆𝒔𝒏'𝒕 𝒘𝒐𝒓𝒌 𝒂𝒄𝒄𝒖𝒓𝒂𝒕𝒆𝒍𝒚. 𝑰𝒕 𝒊𝒔 𝒅𝒊𝒇𝒇𝒊𝒄𝒖𝒍𝒕 𝒕𝒐 𝒐𝒑𝒆𝒏 𝒍𝒊𝒄𝒌 𝒖𝒔𝒊𝒏𝒈 𝒊𝒕. 𝑰𝒕 𝒊𝒔 𝒏𝒐𝒕 𝒔𝒊𝒎𝒑𝒍𝒆 𝒂𝒔 𝒐𝒕𝒉𝒆𝒓 𝒇𝒊𝒏𝒈𝒆𝒓𝒑𝒓𝒊𝒏𝒕 𝒔𝒆𝒏𝒄𝒆𝒓. 𝑰 𝒘𝒐𝒖𝒍𝒅 𝒍𝒊𝒌𝒆 𝒕𝒐 𝒔𝒖𝒈𝒈𝒆𝒔𝒕 𝒚𝒐𝒖 𝒕𝒉𝒂𝒕 𝒑𝒍𝒆𝒂𝒔𝒆 𝒔𝒐𝒍𝒗𝒆 𝒕𝒉𝒊𝒔 𝒊𝒔𝒔𝒖𝒆𝒔 𝒇𝒂𝒔𝒕𝒍𝒚 .𝑶𝒕𝒉𝒆𝒓 𝒘𝒊𝒔𝒆 𝒕𝒉𝒊𝒔 𝒑𝒉𝒐𝒏𝒆 𝒘𝒊𝒍𝒍 𝒈𝒓𝒂𝒏𝒕 𝒉𝒖𝒈𝒆 𝒍𝒐𝒔𝒔 .”

Helpful Report

Posted 3 years ago

“After my 8 yr old Samsung Washer started CORRODING inside I called their Customer Service. All I have gotten from them are LIES! They also hang up on you! I talked with probably 16 agents & they don’t follow through on calling you back! They are now refusing to send me the $659.00 REBATE REFUND I was promised bc my washer was recalled! I spent TWO WEEKS calling & wasting my time on hold repeatedly & one time for 3 HOURS & STILL no REFUND! Since they put the Model & Serial Number Tag on the back of the washer & my laundry area is so small, I can’t access the back to take the Tag off. So now they refuse to WAIVE that requirement even though I was told they would! NEVER HAD SUCH BAD Customer Service EVER! Will NEVER BUY ANOTHER SAMSUNG ANYTHING NOW!”

Helpful Report

Posted 3 years ago

“If something happens to your Samsung you are screwed there customer service is terrible! When I mean terrible they are not professional at all and have no training. I sent something to get repaired got an email to call Samsung and they had no clue and asked me to call future Tel which they have no access to. Does it make any sense to email the customer with a number to call and they have no clue what's going on and they give you another number. If deciding please go with apple there products last alot longer and have better resale”

Helpful Report

Posted 3 years ago

“after owning a Samsung phone for the last 10 years I will never ever buy from this Company again. My S21 plus has now gone in for the third repair, they refuse to replace it or refund it even though it is obviously faulty and now I am having to go to Trading Standards! Shocking. Their phones are ok when they work but if you have a problem be prepared to be without a phone and the inconvenience of being without your handset. definitely going to switch to Apple.”

Helpful Report

Posted 3 years ago

“The company with the worst customer service I have ever encountered. In November 2021 I spent £2800 on Samsung phones and accessories, including £59 on a phone case/cover with S Pen. After 6 weeks of very moderate and careful use (I have 2 phones and use the older one more) mainly at home, I noticed that it (the cover) had partly split, and appeared to be made a a brittle material, therefore unfit for purpose. When I called Samsung they said the warranty only covered it not fitting the phone., (not true) and refused to consider making good in any way, dedpite the fact the the cover cost less than £5 to manufacture, probably a lot less. Unfortunately that leaves me with no option but to take them to court. Truly a disgusting company, makes me sick. My recomnendation is that Samsung products are ok until they go wrong, because then you will be on your own. DON'T BUY THEIR PRODUCTS.”

Helpful Report

Posted 3 years ago

“Their customer services is horrendous. I finally got my refund approved but my refund method was set to Citi bank which I have no account for and I need to change it but I have called over a week every single day multiple times to have someone change the method. Each time I scheduled a call back and sit on hold for case management for 2-4 hours and I get hung up on, never picked up every single day I call and I an still waiting for a call back, its been over a week of scheduling call backs as well and no one cares, no one calls, and calling in is useless when they don't pick you up and wait on the line for 4 hours and still hung up on me while I have many other responsibilities that I need done. I just want my refund so I can be done with Samsung. Again I just need it changed to PayPal or check I don't care for anything else its that so hard?”

Helpful Report

Posted 3 years ago

“Very disappointed in Samsung took a total of six months to replace fridge and on top of that the delivery service they had deliver my new fridge lied to me i’m trying to say I was not home for delivery and if they had taken my fridge back to the warehouse but I’m fact that was a lie because later on I get a call from the delivery man saying they are running behind on time I love getting my fridge that 6 but scheduled for delivery from 12 to 4pm over all traumatizing experience!!!!!”

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Posted 3 years ago

“We received a frame TV that was faulty. Spent countless hours on the phone with various customer service reps and case managers in attempt to get exchange our product for a functioning one after we were told there were no technicians available to service our TV. After I received notice that the exchange was initiated, I received another notice a few days later that it had been canceled. We had to spend more hours on the phone in order to initiate a return/refund. They kept trying to give us store credit and we found for a refund to our card. Finally got that in motion, the TV has now been picked up from our house and I continue to get texts from Samsung that they cannot process the refund request and need additional information. When I try to upload more information, the button to submit is grayed out. I have never been more frustrated with any company before. Will never be purchasing from Samsung again. An absolute disaster all around.”

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Posted 3 years ago

“I am very happy with Samsung Customer Care Service. My mobile was not charging suddenly, I called Samsung helpline, The assigned person helped me & resolved my Issue, I really appreciate. Behavior & Expertise person like him needs every company Thank You Samsung. Stay Safe Everyone 🙂”

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Posted 3 years ago

“I have a Samsung S20 FE 5G. I am tired of losing service over and over. I've had the same service now for a few years with a cheaper phone and I didn't have this problem.”

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Posted 3 years ago

“Its not the products. Its their very very unprofessional and por customer service. I waited for weeks and went online evry day 2-3 times waiting for a Galaxy S21 Ultra 5g phone to be available for purchase and immediate shipping. One cane available and i immediately purchsed it. It never arrived. I had to go thru a painful process to get a refund. Dont buy direct from Samsung!!!!”

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Posted 3 years ago

“Good products but worst customer service... buy products directly from samsung and it arrives after few months while they over charge in advance... NO RESPONSE TO EMAILS, NO RETURN PHONE CALLS MY TVS CELL PHONES LAPTOPS TABLETS ARE ALL SAMSUNG BUT I WILL NOT BUY OR RECOMMEND SAMSUNG AGAIN DUE TO MOST TERRIBLE CUSTOMER SERVICE.MM”

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Posted 3 years ago

“I have had a horrible experience dealing with Samsung customer service. I purchased an electric range less than a year still in manufacturer guarantee. I've been dealing with customer service, technicians since December 15th. after two visits from the technician, the problem persists the same way. My oven power on itself and is warm with the light on all the time. Even when they know how dangerous this could be their prefer playing with me instead of changing my range for the new one. Please don't get any Samsung appliances they have zero respect for customers. every time you call for help they keep lying to customers because they don't know anything about anything. Really disappointed.”

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Posted 3 years ago

“i bought samsung a52s 5g from 31st oct 2021 but i got defected device even samsung service centre said that hardware issue but when samsung supervisor asked to service centre then service centre said that mobile is well but samsung service centre has written camera failed issue in jobsheet and said that this is harware issue after software update even samsung higher authority and samsung customer care supervisors even samsung official store misbehaves me when i said for replacement/refund . i request to all new buyers please don't buy samsung mobile because samsung is not focusing on customer satsifaction .”

Helpful Report

Posted 3 years ago

“I have waited 2 days for contact via text and when I asked for a call back it never happened. Based on the non customer service, DO NOT BUY ANY SAMSUNG PRODUCT!!!!!!!!!!!!!”

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Posted 3 years ago

“purchased a brand new Samsung Washer and Dryer in November 2021. On December 31,2021, my dryer stopped heating. A technician finally came out on January 6, 2022. I was informed that a part had gone bad and would need to ordered and would not be fixed until January 26th, 2022. I have 3 children and a single mother at that. This time frame is completely unacceptable. They expect me to go a month without a dryer in the winter at that. Customer Service was not friendly and they DO NOT make things right. I WOULD NOT RECOMMNED SAMSUNG TO ANYONE NOR WILL I EVER PURCHASE ANOTHER PRODUCT THAT IS SAMSUNG. TERRIBLE, PLEASE BEWARE AND TRUST ME, DO NOT BUT ANY SAMSUNG. THEY WILL NOT HELP YOU WHEN THEIR PRODUCT FAILS AND TRUST ME, IT WILL FAIL. STAY AWAY”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews