Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to get a refund on my Samsung refrigerator for two months now. They keep send me a text message to confirm an exact the refund I have advised them on 100 occasions that it does not allow me to except it through the text message. They also sent me an email I printed out the paperwork and emailed it back to them also. I have called Samsung on numerous occasions the last phone call I asked to speak to a supervisor and the representative flat out told me now that that’s not going to happen. It is now over two months I cannot get a refund from them and they keep telling me they need additional documentation that has been provided to them several times. At this point I have to get an attorney involved. I will never buy a Samsung product again”

Helpful Report

Posted 3 years ago

“WORST TV EVER! IF IT SEEMS SLOW OR YOU'RE WATCHING NETFLIX AND THE SCREEN GOES BLACK AND RETURNS TO CABLE TV IMMEDIATELY CALL SAMSUNG!!! This was going on since the first month I had it and I stupidly assumed it was an Xfinity, wifi, or Netflix issue.. IT IS A SAMSUNG TV ISSUE!!! Finally after 12 months and 3 weeks (just out of warranty) the TV screen went totally black. If you want costumer service from Samsung plan on making yourself available 4 different times because they won't show up for their 5 hour windows and if they do show up they won't have the parts to fix the TV. Oh, and when you're nice and frustrated add the 24-48 hour wait time for a supervisor to get in touch from Samsung or their third party service company who also has a 24-48 hour supervisor protocol to get In touch with you. When you finally talk to a supervisor they won't do anything for you. It will be TWENTY (20) days without a TV. Let's see if it gets fixed next Weds.”

Helpful Report

Posted 3 years ago

“Terrible customer service”

Helpful Report

Posted 3 years ago

“Bottom line: Appliances - GO TO LOWES, or better yet Best Buy or ANY OTHER STORE THAT CARES ABOUT THE CUSTOMER. (Please read this warning) Once you pay for the order, Home Depot passes the buck to the appliance vender, and it is all on YOU to get the correct delivery date, or any resolution with either a replacement unit or service repair, if the product requires it! You are left all alone to fight the big manufacturer. I ordered a matching (clothes) washer & dryer on December 18, 2021. (Update 2/22 final resolution: 7 weeks after initial order by cancelling the order and placing it on another vendor (Lowes) that actually stocks the products it sells!) The first call I received weeks later on the date I was supposed to take delivery, was to advise me of "a broken-down truck" so my delivery was going to be another "10 days." The woman on the other end said "But, since your delivery is so late already, we will schedule you for next Thursday." (This was on a Friday) She stated all that in a very condescending tone "we are doing you a favor matter" of fact statement tone. (Samsung Customer Service in in the Dominican Republic and apparently a very loose management) Seven days go by, and we get a call to schedule our delivery, "but the dryer has a ding on the back right corner," oh nice! She went on: "If you will, please take a look at it and if its appearance and operation is OK with you to keep, we will give you a discount." The next day arrived, and the washer was fine, but the dryer had a huge crunched right FRONT ding and so much so, I don't believe it would even operate or stand anywhere near level on its own four legs. I refused it and told them to bring me another. Another ten days pass and they bring a new one, it was a dusk delivery but looked just fine and brand new...We hooked it up, performed the test for the dryer that is asked when you first set it up (Per Samsung) and leveled it. My wife turned it on, and the sound was like a half load of clothes with a bunch of belt buckles in the tub. IT WAS EMPTY! We then took a DETAILED view and lo and behold there were three indentions that were visible if you took a detailed look of the dryers' "lines" and followed them or compared one side to the other. So, here we go again, I called appliance Home Depot "Customer no-service" and after ten minutes on the phone advising her of the situation, they had placed me into, they passed the buck to Samsung. The Samsung rep was as helpful as Home Depot. "We can have a service tech call you in the next 48 to 72 hours to schedule a service call. He wanted to hear the dryer as I told him about the exact sound, so I turned it on to let him listen, after about 10 seconds he asked me to empty the dryer due to all the racket to assist him…I TOLD HIM “IT WAS EMPTY.” So, he says the "service technician will call me in 48 - 72 hours to schedule my visit, they did not want to agree to replace it. He made it sound like a 10-day replacement unit delivery was sketchy at best and it could be much longer. By this time, I am just over the whole thing. Thats it, at best another new dryer apparently was another ten days wait. It has been one day shy of a full month now, no one from either business thinks my situation warrants any expediency. He ended the call with: "thank you for your business, thank you for calling and I hope you have a nice day!" (A very condescending arrogant tone every call with them, HD was no different!) 2/4/22: Samsung intentionally sent me two (2) bad dryers to unload them on a customer, but due to damage the second one not working, they failed. We took a detailed look, it actually had three distinct crumple areas on the bottom, it had been DROPPED very hard. THE REAR COVER WAS BULGING INTO THE DRUM. Thankfully there are alternatives, I ordered the same dryer from Lowes on 2/2/22 and it is scheduled to be delivered 2/5 Please read this review, take the warning seriously and HAVE A NICE DAY!”

Helpful Report

Posted 3 years ago

“Ongoing complaint from samsung and still not resolved just being fobbed off with I'm sorry we promised u the price match. Did price match for samsung fold 3 2 weeks later got accepted... 2 weeks later it got rejected... 2 different excuses!!!!! All they say is sorry and no we won't honor the price match... Firstly it breaks terms and conditions.. Then it's the wrong colour... Then it was brought in store and not online... How many more excuses and lies will I be told!!!!! I will never be buying from Samsung again online or in store!!!!!! I do not like to be lied to especially by a company I've brought from for over 15 years and had great service .... Bye bye Samsung And people do not buy from them!!!!!”

Helpful Report

Posted 3 years ago

“Do not buy through access program and the financing. The website is super confusing. I bought my tv through access program and I thought I’m getting an awesome promotion. Received a broken tv! Didn’t even get to set it up! And I was on the line talking to customer service for a replacement. They just transferred me to different departments and no one resolved my issue! I was on the phone with them for 3 hours!!!! The customer service was the worst experience I had. I do not recommend it at all!!!”

Samsung 1 star review on 3rd February 2022

Helpful Report

Posted 3 years ago

“EVERYONE STAY AWAY FROM SAMSUNG PRODUCTS!!!!!!!!!!! My refrigerator is only few years old. I had to unplug and defrost it very often because of a major issue with ice build up by evaporator coil. Drain needed to be replaced because it was to short. It coast me lot's of money for repair because just went out of warranty. I was told by Tech. that this was a factory defect and should be recall. WARNING FOR EVERYONE it will give you trouble immediately after the expiration of warranty. This is my first review I ever wrote. FOR SAMSUNG NO STARS ONLY ZERO. GARBAGE COMPANY WITH GARBAGE CUSTOMER SERVICE.”

Helpful Report

Posted 3 years ago

“Just wasted HOURS of my life on line and on the phone with Samsung "Customer Service" in various seemingly imaginary departments. I made the error of wanting to spend thousands of dollars on their products and was given (repeatedly) wrong information, invalid codes, imperceptible phone connections, and transfers so numerous that I actually wound up with the same guy (who I recognized) and eventually ending in being hung up on. I started with online chat, then calls, then with emails and a call. Link for free delivery and install good for 72 hours expired within minutes. "direct" email was undeliverable in minutes. I then received two hang up calls from Samsung's 1-800-726-7864 number. If their job were instilling rage in their potential customers, this experience was a bulls-eye.”

Helpful Report

Posted 3 years ago

“Samsung delivered broken dishwasher . Customer service is extremely bad . Dishwasher is not working from day one . Very stressful I’ll never ever recommend Samsung products .”

Samsung 1 star review on 2nd February 2022

Helpful Report

Posted 3 years ago

“DO NOT EVER BUY SAMSUNG. All I wanted was my 3 MONTH OLD fridge fixed for the SECOND time. Made at least 10 phone calls. Never once did anyone call me back. One operator hung up in me. They lied constantly. CRAPPY PRODUCT ONLY SUPERSEDED BY THEIR NON EXISTENT SERVICE.”

Helpful Report

Posted 3 years ago

“OUR TWO YEAR OLD SAMSUNG DISHWASHER LEAKED FOR SIX WEEKS--EVEN THOUGH THEY SENT OUT TWO TECHS THAT SAID THEY COULD NOT FIX IT. IT HAS RUINED OUR FLOOR AND WE HAVE REPLACED THE DISHWASHER--SINCE THEY HAVE NOT EVEN SENT OUT A GUY TO TAKE THEIR JUNK AWAY. JUST PROMISES AND "NO" FOLLOW UP. YOU SHOULD BE AWARE THIS COMPANY HAS A VERY POOR REPUTATION ---AND ANYONE WHO PURCHASES A SAMSUNG PRODUCT IS A FOOL.”

Helpful Report

Posted 3 years ago

“If I could give them 0 stars I would! There was a defect on my brand new phone which I had to send in to samsung to fox. They were going to charge me $500 for a brand new phone that had a defect to get it fixed! I had to fight them on that to not have to pay for something that was their issue. Then they agreed after a week pf fighting to fix it but no matter how many times I call, I can't get an update on where my phone is! I've been without a phone for almost 4 weeks already and no one can give me an answer. This is the worst customer service ever! Where is my phone!!!??”

Helpful Report

Posted 3 years ago

“This place is complete garbage and useless.. better off supporting a local business, that will better resolve your issue..”

Helpful Report

Posted 3 years ago

“Horrible customer service spent hours on the phone with them for a mistake they made that they could not in the end rectify. Wish I could give them zero stars.”

Helpful Report

Posted 3 years ago

“Good luck dealing with their Philippines call center whenever you need anything including buying products online, servicing or replacing appliances etc etc etc....They rank up there for the worst customer service you will EVER encounter!!!”

Helpful Report

Posted 3 years ago

“I bought the Samsung galaxy tablet s7. I'm having problems with screen sensitivity. I talked to 4 different techs one of them tried to access my security information. Bottom line all they could do is tell me to send my device in so they could restore it to factory settings. I explained that I couldn't do that I have no way of doing without my tablet or backing it up. They won't even consider sending me a replacement instead so I can transfer my info to a new tablet and send the one I have back to them. Seriously they can fix the issue and resell the tablet as refurbished. What is so hard about that! I will never buy another Samsung again!”

Helpful Report

Posted 3 years ago

“Ordered a refrigerator and they use XPO logistics to ship and install. After weeks of calls and trying to get my order xpo finally brings it and it’s so badly dented in along front left side and door it was not usable! They you get stuck re ordering and wait time starts over from beginning but now your paying the bill for something you don’t have and the warranty is running along with the return time if you ever get one that you can accept with out physical damage… now another one is sitting g at xpo hub and I’m told they have no delivery date available!! Not acceptable business practice, I’m sorry I ever ordered from Samsung!”

Samsung 1 star review on 30th January 2022

Helpful Report

Posted 3 years ago

“I bought a washer and dryer set for my mother. She was excited at first, until she turned on the dryer and it was extremely loud. So we called Samsung to get it replaced or fixed. They sent someone to fix it and we were told the dryer was damaged on both sides of the drum and it was unfixable. So now samsung is giving us the run around and a customer service agent even hung up on my mom. They're dragging their feet, trying not to replace it and we haven't even had it for 30 days, plus I bought a 5 year warranty, which was no help. Safe to say this will be my last time shopping with Samsung, which is sad because I've always been a supporter of Samsung. But this is the 3rd product I've bought from them in the last year, they has been defective and had to be replaced.”

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Posted 3 years ago

“Samsung customer service is equivalent to a clown service at this point! ONE BIG JOKE! we should have the option not to give you any stars.”

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Posted 3 years ago

“This company has dropped my over 800 credit score by about 130 points due to incompetence. 1st they will not send you payment information so you need to 1. Guess 2. Get the info from Credit Karma when they tag you as delinquent. I unfortunately took the 2nd route. Okay that could be put on me. So when I call I set up AUTOPAY so the issue would not happen again. Shockingly autopay stopped auto paying this month and once again the account took a hit for being delinquent. Rather than reaching out to the customer like most all companies I have ever purchased anything from they just hit you with strikes on your credit report. I went ahead and paid it off in full today and will never again make a Samsung purchase. Goodluck with your business as you have certainly lost a customer who has been with you since the S3 came out.”

Samsung 1 star review on 28th January 2022

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Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews