Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a horrible experience dealing with Samsung customer service. I have bought a Galaxy watch 4 in November last year direct from the Samsung website. The watch has been in service 3 times; each time, the clock was kept in the service for 12 days. However, Samsung rejected replacing or returning the item because I bought it with a student discount. 10 days ago the watch stopped again working, and I have sent it to the service and this what I have received from customer service, am contacting you to advise you that based on our technician's assessment of your product, we can proceed with a free-of-charge repair Please allow 2-3 business days for repair to be completed. Samsung will get in contact with you when your device is ready for pick up. Please respond "Yes" if you would like your device to be repaired OR please reply "No" if you would like Samsung to return the device unrepaired. Thank you Samsung Electronics Australia.”

Helpful Report

Posted 3 years ago

“I have had a horrible experience dealing with Samsung customer service. I purchased my appliance from Canadian Appliances in Coquitlam, BC (they were also horrible to deal with- I don't recommend this company either). Took me 8 phone calls to get through to a customer service rep who either didn't believe that I owned a Samsung gas range or required proof of purchase or my call was dropped. When I finally got through to someone who sort of understood my frustration I was told that my warranty wasn't valid- I had the stove for 5 months!!! and I purchased an extended warranty- then he required proof but he could not send me text messages- who knows why!!! Worst customer service I have ever had to deal with- I will NOT be purchasing any kind of a samsung appliance ever again nor will I shop at Canadian Appliances. Not worth the stress or anxiety.”

Helpful Report

Posted 3 years ago

“Purchased a £2k TV and booked delivery for 4th January. Got an email on 3rd January that provided the 2 hour delivery window for the following day, which I'd taken off work. It didn't arrive. I messaged the courier who told me that Samsung hadn't sent the TV to them yet. I then got a text from Samsung saying they were sorry for non-delivery and that the TV would be with me by 5th January. I emailed Samsung to ask if this was definite and if they'd actually sent the TV to the courier, but I got no response so I had to take the message on good faith and take a second day off work. It didn't arrive. I was then told it would be with me on the 6th January. I complained via the CEO email and was offered £50 Samsung voucher by way of apology. I said that was a commercially aggressive insult to my intelligence; that my daily take-home salary is £207 so I have lost £414 in real terms, yet Samsung is offering me a voucher that costs them ~£20 (£50 voucher minus profit markup) - so around 5% of the value of my loss. However, given that I don't want to buy a Samsung product, the voucher actually has zero value to me. I took a third day off work and thankfully it turned up this time. Samsung wrote back offering me £100 voucher, which I pointed out still has no value to me because I don't want to buy a Samsung product. They replied and said they were glad they could help and closed the case! As they admitted culpability, I'm now pursuing the matter through the Small Claims Court.”

Helpful Report

Posted 3 years ago

“I've owned my Family Hub Refrigerator for four years now. In that time, the compressor has failed twice, and the icemaker freezes up every month. There is truly nothing more frustrating in the kitchen than a refrigerator that stops cooling, ruining hundreds of dollars of food and preventing you from storing perishable food in your home. After spending $4,000 on this fridge, I expect it to, at the very least, continue to keep my food cold. The first time the sealed system failed, it took more than two weeks for Samsung to replace the compressor. That means my children had no access to perishable food in our home for that duration. Adding salt to an open wound, even though the sealed system is still under warranty, I was charged $99 for a service call. Samsung said they could not waive that fee. Seven months later, the refrigerator has stopped cooling again. Samsung sent out another technician four days ago (for another $99), more than a week after it stopped cooling and ruined hundreds of more dollars of our food. The technician says the compressor will need to be replaced AGAIN, but they cannot replace it until next week. Again, my children are without vegetables, milk, eggs, meat, and all other perishable foods in our home. Samsung's customer service says they are unwilling to do anything other than fix the compressor. I asked Samsung to reimburse me the cost of the fridge or replace it with another one. They refused. I'm concerned this problem will occur again, except next time, it won't be under warranty. Now, let's address the icemaker - what a joke. Less than nine months after we bought the fridge, the icemaker started to freeze up like so many others have experienced. I would have to use a hair dryer to that the accumulation of ice from the device in order to get it to resume icemaking. Needless to say, I don't recommend buying a Samsung refrigerator. After my many calls to Samsung customer service and their unwillingness to make any reasonable accommodation for their clearly inferior quality product, I won't be buying ANYTHING Samsung made again.”

Helpful Report

Posted 3 years ago

“NEVER BUY SAMSUNG!! We have to defrost our fridge every couple of months. Not the freezer and it's frost free. Ice builds up somewhere in the back and the fan hits it. This is the second time in 30 days I've had to unplug and empty it and let it melt. You couldn't pay me to buy one again. I REPEAT DO NOT EVER BUY A SAMSUNG”

Helpful Report

Posted 3 years ago

“If I could give a -10 I would! I bought a TV. It went to 10 places incorrectly before it got to me. It was a gift for my daughter. She lives in a different state and drove it to her home. She returned it on time and unopened. We got emails saying return accepted and then it arrived at Samsung. No refund. Called for the 20th time and a guy sent me an email saying full refund would go through. Next got a letter saying won't give me the refund because wasn't returned from the original address. What a bunch of BS. On yet another call. No one state side to talk to. No corporate phone number. This is the worst company ever! Tip for consumers: DO NOT BUY FROM SAMSUNG EVER!”

Helpful Report

Posted 3 years ago

“Samsung service has topped my list of the most disorganised company I have ever dealt with. After getting no where with my complaint I found the CEO resolution team that today passed the complaint back to the technical team to resolve. No one takes charge and as a customer all parties refuse to supply me a direct tele number or email to chase. If your thinking of buying a Samsung Product think again. Just to give you a flavour I have a 6 week old pair of earbuds that are defective. After numerous calls with numerous departments I finally had them collected only to be told today that my 6 week old buds are out of warranty and I need to pay them £70.00 to repair them in the next 5 days or they will bin them. Now CEO resolution team have passed the Buck I'm left with know where to go, so decided the hours and hours on the phone are just not worth it so they will be binned. I love the Samsung products but will never buy anything else from them. Be warned all this is not a company you want to contact.”

Helpful Report

Posted 3 years ago

“Hoping this helps other families make the choice when choosing kitchen appliance. Four years ago we purchased a full set for our kitchen. After two years our ice maker was out or order. Beside that every single plastic interior components are cracked, chipped, glued and zip tied due to how FRAGILE it is. Few months later the mother board of our range was out. Called a rear guy and $200.00 later it was repaired (even the repair guy stressed to stay away fro m samsung appliance). less than a year the largest burner of the range stopped working too. As of today, our dishwasher is out of order COMPLETELY!!!! I don't want anyone to think our family was treating our appliances roughly. I am specialized in the food industry therefore we now how to handle/use appliance. We have been warning ALL our friends and family to not make the same error we made by choosing Samsung. HOPE you could do the same! spread the word. Samsung appliance is the definition or poor quality.”

Helpful Report

Posted 3 years ago

“Disgusting!! Absolutely disgusting company who should be ashamed of themselves. They never honour any promotion that they do. Twice I have now taken out a phone contact and out in ac claim for their promotion and both times they have asked me for further information and when I have provided it I have been told I was too late and the promotion has now ended. they basically told me to f"£$ off!!!”

Helpful Report

Posted 3 years ago

“Horrible support. The tech knew nothing of my product. I had to read every menu to them to get anywhere. Absolutely horrible...”

Helpful Report

Posted 3 years ago

“So this is how it starts. I purchased their best TV 65 inch curved -now I find out it can not download apps like HBO max ,Hulu am so on. Ok I will stream it from my IPHONE Oh wait Samsung won’t work with apple. Ok use my wife’s Samsung phone in smart view to watch HBO max. Just watched it yesterday, today smart view will not connect/locate the Samsung 65 inch curve tv. But a new thing piped up roko prime”

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Posted 3 years ago

“Bought a new Samsung smart TV only to find out that it was preloaded with so many undesired Apps and Samsung prevents their deletion occupying memory and slowing down interaction with the desired Apps. I unboxed several of my old TVs purchased Roku streaming remotes and that is the last Samsung product I am buying. What Samsung is doing is illegal, and unethical. Please write to your elected officials, radio/TV public defendants, and motivate legal firms to start a Class Action Lawsuit. This digital piracy, theft and marketing of personal data by Apps that do nothing for us but to fatten Samsung’s coffers is a classic example of DIGITAL SLAVERY and we are paying for it. Join the movement to break the chains of DIGITAL SLAVERY!”

Helpful Report

Posted 3 years ago

“We bought a 50” smart Samsung last spring. Early this December, after only eight months, the picture and sound went out. We waited almost a month for the repair. Next TV will be another brand.”

Helpful Report

Posted 3 years ago

“Brand new S 21+ has problems. Called the tech dept, asked me to go to a place to have it checked out, if they can't fix it, mail it in so Samsung techs can check it. In the meantime, I was told to buy a cheap phone from Walmart and use it while my phone goes thru the process which may take weeks. Spoke to a different dept. they transferred me to someone else. She said she could locate the nearest Samsung store so I can exchange my phone for another. She put me on hold for 6 minutes . Then someone else comes on line, and he has no idea why I was transferred to him. He then tried transferring me bac. I was on hold again. After 35 minutes, i gave up and hung up. SHAME ON YOU SAMSUNG.”

Helpful Report

Posted 3 years ago

“Purchased a Samsung fridge freezer - door handle broke off after 14 months. They called it physical damage. So many review on the internet with the same problem. The plastic brackets just give way after using the handle over a period of time, hence not just a new handle but a whole new door which will cost $400 plus labour. Basically nearly a third of the price of the fridge freezer in total. Customer service is appalling. Just cop out response. Samsung obviously care a lot as I noticed they do not even bother responding to anyone who puts in a complaint on here. A case of grab your money and run. So do I pay $400 plus for the same design fault on the freezer and not use the handle? Obviously they think it is physical damage using the handle to open the drawer - isn't that what a handle is for? AVOID THIS FRIDGE FREEZER LIKE A CASE OF COVID.”

Helpful Report

Posted 3 years ago

“We ordered our Samsung refrigerator in October of 2021 we were aware of the shipping delays but we looked at all refrigerators and purchased one that we weren't particularly liking, but for the fact that it could be delivered nov.13th. We questioned the deliver because if we had to wait we'd just get one that we actually liked rather than wait on one we weren't happy with. Our delivery date was nov.13th ,but we got a call that said it would now be Dec. 2nd. Not happy ,not happy at all,so my husband talked to a Samsung representative and he was told that we could do what ever we had to, to get us through until the refrigerator came and that Samsung would reimburse us for what ever we had to purchase or do because they had failed to deliver on the promised date,so we purchased a small 22cubic feet refrigerator to get us through at a very discounted price thinking that the Samsung representative words and promises were good. The representative also told my husband to wait until the purchase of the Samsung refrigerator was complete and then they would reimburse us for all our troubles. We took him at his word,but he lied,straight up lied when our second delivery date approached, we were called again and told it would now be delivered on the 21st of Dec. The waiting isn't what bothered us ,it's that when we did finally get the refrigerator and called Samsung like we were told to do when the transaction was over they denied any statements made to my husband and we were left in the lurch with the extra money that had to be spent because of there breech of their own contract on delivery ,not once but twice. Again,not angry about the wait,but we are very angry and disappointed in the out right disrespect from this company and the out right lies. After we were told that they would not honor the statements they made we were told,but we will send you a 50.00 gift card,yet another lie. We have never received anything from samsung, this refrigerator that we don't like and have had for about a week and it doesn't run right or make ice like it should,it actually took it 3 days to make one piece of ice. I or anyone I can reach will never purchase another Samsung product because of the poor poor business practices of this company. We feel like we were bait and switched.. you tell us one thing so we won't cancel the order of the refrigerator, then when we get it you switch what you had told us and seem to not even give it a thought. Fool us once that's on you,but you'll never fool us again to purchase from Samsung. BTW customer service isn't service when you lie to people.”

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Posted 3 years ago

“Samsung only give false promises for my products on refrigerator and washing machine that have never been delivered. They keep telling that the goods were ready to be delivered to my place for 3x, but never delivered at all. I had waited for over 2 months but no goods have arrived. They keep blaming their courier never delivered the products while their courier told me that there is no product available on Samsung Logistics Department. Samsung never contact me at all about the update on my delivery nor the availability of the products. I keep calling them all the time. I asked for any one of the product is available to be delivered, but they will not do that by keep telling their logistics department cannot be contacted if the products are on stock or not, although their website is showing available. I asked for a cancellation and as their supervisor quoted, their company refund policy is 30 days after the cancellation and money will be refunded. Basically, for over 3 months they are keeping my money which i can use it to purchase these products elsewhere. What kind of company business practice which take customers money right away, do not deliver the products and dragging the refund period for over 30 days. We call it STEALING...!!!”

Helpful Report

Posted 3 years ago

“Like a lot of other reviews about Samsung I wish I could of left no stars at all, I have been purchasing Samsung TV's for over 20 years but this is my last. AVOID SAMSUNG SHOCKING SERVICE I received a television that had a cracked screen but trying to get them to sort the problem out is horrendous and I have now give up!!!! they can keep the money customer services is obviously abroad somewhere and it is an absolute joke quality of the call is unmanageable to the human ear.”

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Posted 3 years ago

“WORST COMPANY EVER! I was beyond disappointed on my ever first purchased online. I trusted Samsung but guess I should not have. Customer Service sucks so much! I contacted them for weeks about assistance regarding on purchasing their product online but I did not received anything. Their agents told me they will email me for updates but I never received anything not until I tried contacting them several times saying I'm so frustrated! I need assistance on checking out their product online but the agent assisting me keep giving false hopes! To the point I need to find ways to resolve it on my own! Awful experience. I am beyond mad right now because they contacted me on 12/24 that my item is out for delivery. I received 3 texts and 1 call from the driver, saying I'm gonna received my item but I waited the whole day but it didn't arrived! I contacted the driver asking if I will be able to received it and the agents assisting me if I can get an update. But guess what? I GOT NOTHING, for the nth time again! Until now I still didn't received my package. And they blame me why I did not received my package saying I was not around?! THE NERVE?! They ruined my Christmas eve for their incompetence! I don't mind my package getting delayed since its holiday but I just wanted an update from anyone! Will not ever buy from Samsung again. I will not recommend anyone purchasing from this company. Everything sucks, they do not value their customers. Will not recommend them, y'all better purchase on another company who have better customer service and delivery.”

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Posted 3 years ago

“Just awful, ignored all the bad reviews and now regret it. Rude delivery team, awful customer service that consistantly apologise but dont ever resolve the problem no matter how easy it was. Now stuck with rrp £2600 fridge freezer with dent in which took 5 delivery attempts, damage to my kitchen doorway, failures to carry out basic instructions. Latest update was offered £30 cashback, but they didnt include it in the email and its only offered on your next Samsung purchase. Avoid Samsung they are not a friendly company. Better of with a Philips or a Beko. Cheaper, better and so much easier.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews