Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,573 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a Galaxy Z flip 3 phone. It comes factory installed with a screen protector that they strongly recommend should be maintained. Unfortunately their screen protector is known to start peeling off within less than 1 year of ownership. For this reason, they offer one free new screen protector, but good luck interacting with customer service to actually arrange for this. I even went in-person to a Samsung Experience Store in Toronto and they refused to help, saying they were too busy and try calling the central samsung phone number. I tried all their phone, email and online customer service channels and they were all hopeless. Apple is just so amazingly better at customer service.”

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Posted 2 years ago

“I ordered a Samsung Galaxy Watch 5 Pro which included a fast charging pad. The fast charging pad came with it's own adaptor and doesn't work. The lights flash briefly but nothing happens when I put either the new 5 Pro or a Smartwatch 2 on it. So far I have sent 4 emails, one every day since it arrived, and not received any reply other than the standard acknowledgement. Customer services did at least call me back but said I had to deal with the online store.”

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Posted 2 years ago

“Samsung continue to supply an awful Customer Care service under the 5 Year Warranty, i have a broken washing machine first reported broken on 24th Aug 2022, it is now 12 Sept 2022 and i am still waiting for a repair to allow it to work as it should, one suggestion AVOID SAMSUNG at all costs as useless Customer Care after purchase,”

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Posted 2 years ago

“I brought this Samsung microwave stove and refrigerator April of 2020 look at it now I will never buy a product from them again my stove panel keep going out and my microwave I can’t use it it all u see is rust they don’t even deserve 1 star ⭐️”

Samsung 1 star review on 11th September 2022

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Posted 2 years ago

“Cell phone doesn’t work properly after less than 6 months. Lost a lot of my time with representatives on text and line. All the time was the same, send to repair center, technicians said can’t be fixed. Samsung customer service tell me I should have a insurance. How about factory warranty? No more Samsung products in my hands, share my experience everywhere and all the time.”

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Posted 2 years ago

“Bought a samsung A13 ....Will not pick my WiFi up In certain parts of my home ....cuts off every few minutes .....have to buy a wifi booster to help it along Never had this problem with other phones. It's the first and last samsung phone I'll ever buy again Stick to TV's instead”

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Posted 2 years ago

“I pre-ordered a watch 5 pro on the 20th of August, after emailing support I was told they would not ship the watch as they had none of the free Chargers left and it would take 3 to 4 weeks to get them back in stock. So apparently businesses are more important than customers who pre order. I ordered the watch with the grey band and a extra white band.. long story short after confirming with support TWICE that I will be receiving both bands, I only got the white one. After years of loyalty to samsung.. I will be looking into changing brands to a company that values the customer and follows through with their word. The watch its self seems good although I don't notice much difference between my gear3 frontier, if it had not been for my previous watch not working I would be returning this one. This review was posted on samsung page but they decided it dont belong there so I am sharing it here as well.”

Samsung 1 star review on 10th September 2022

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Posted 2 years ago

“Would definitely not recommend ordering anything through Samsung. I ordered a fridge that couldn't be delivered through the door because it was too wide, we knew this in advance but we couldn't choose a delivery option to take the doors off so assumed the delivery service would do this as it is a very common problem for the model. Despite us calling every day after this, Samsung could then not rearrange to deliver the fridge in the delivery company's holding time so the delivery was cancelled, we were still charged the full amount and have to wait 10-15 working days to get a refund if at all. And we have to buy a new fridge in the meantime. Every time we have called we have been told they will find a solution in 24-72 hours but then they have never contacted us and we have had to call to ask about the order.”

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Posted 2 years ago

“They don’t know nothing! Worst customer service ever”

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Posted 2 years ago

“DO NOT buy anything made by Samsung! If I could give zero stars I would. We bought all new kitchen appliances 6 years ago (all black stainless from Samsung) looks beautiful but that’s where it ends. We’ve had nothing but problems with everything except the microwave. 3 weeks ago our range caught on fire. After they finally determined that it was a faulty wire and not something that we caused they have been dragging there feet about covering our losses and reaching an agreement. They want to give us $298.00 to replace everything we lost including the Range which originally cost $800. Samsung is impossible to deal with. Please don’t give them your business because you will regret it!!”

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Posted 2 years ago

“Dear samsung galaxy center I was purchased my phone on 24/12/2021..and now my ph under warranty...in an under warranty my ph vibrant motor is damage...than I reached samsung service store..That is on Raj cinema sector 12 near by bus stand, gurgaon ..no one ask me what is ur problem...they don't know how to talk the customer..no manners at all...and thn I told my problem they reply me there is no vibrant motor in our store...u should be purchased out side”

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Posted 2 years ago

“AVOID SAMSUNG LIKE THE PLAGUE! This is really a 1☆ review if you haven't figured it out yet! I want it to be seen which the 5☆'s always end up being shown. The real reviews get buried and have to sought out unfortunately😃 I am FED TF up with EVERY samsung product I own, I freaking hate'em! They are 💩 in a shiny wrapper! They (they as in TVs, cellphones nd sound bar) always malfunction or break way to easy and alot sooner then they should! As of right now I'm speaking about my TV's, 2 phones and a horrid sound bar. My living room TV is a 70" LG webOS (That's what its called in the settings, not sure if that's actually what the tvs called??) Anyways we've had this TV for a couple years but watch it an hour at most daily. it has horizontal lines running through it and the right side of the TV is dark, noticeably darker then the rest of the TV and it drives me nuts!! My bedroom TV which is older by about 2 years then my living room TV is also darkening but all around the edges. Both my phones get alarmingly hot while using moderately and the batteries run out within a matter of a few hours at best and God forbid i stream music or a show because then it will go from 100% to 0 within an hour. I've been a long time user of Samsung unfortunately, it took me to long to figure out is not 💩 luck with electronics is because I only bought Samsung thinking that was a good brand🤣🤣🤣 I will be researching brands to figure out what I'm getting next, I just know for a fact it won't be a Samsung!”

Samsung 5 star review on 8th September 2022

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Posted 2 years ago

“Definitely don't recommend Samsung even for my enemies!! Terrible customer service!!.. They don't stand behind their products and they don't even respect the warranty they provide with their products. Even Samsung care+ service is a complete joke!!! Bought the new S22 Ultra galaxy phone in April, paid full amount, total of 2300$ with the Samsung care+ plan for 2 yrs.. The phone is acting up and restarting by itself all the time, apps lagging, difficulty connecting to wifi and difficulty connecting devices using Bluetooth and it just disconnect phone calls randomly. Called them to explain the problem and request a replacement since it's a manufacturing defect and since it hasn't been 6 month on the phone, plus I already bought Samsung care+ just for issues like that but Nooo! Their response was policy doesn't cover replacement, we can take it and fix it for you!!!! I bought a brand new phone and paid 2300$ for it to have it fixed in less than 6 months usage!!!.. How does this make any f****n sense????!!!!!! Can I sell you a brand new shirt with a hole and when you come back to replace it, I be like oh we will sew this for you no problem??!!! Come on! Have some common sense people Never ever ever Im getting any of Samsung products again, there are alot other companies out there with decent products who appreciate their clients way more than this and don't waste their money or time!! Customer service is as important as a good quality products!!!”

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Posted 2 years ago

“Awful experience. Occasionally I would get an efficient associate, but because I had to call so frequently because they would never resolve the issue, generally I wound up speaking to someone who made the experience terrible.”

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Posted 2 years ago

“Supposed to get free soundbar. Customer Service said it will be sent to me in 14 days. 1 month later, still not received, and CS has stopped responding emails even though I only chased about it 1 month later. Not trustworthy brand.”

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Posted 2 years ago

“On July 4, 2022, my new 85" HDTV glitched within 5 months. I began the exchange process on July 5th. Today is September 6, 2022; and I'm still waiting on the replacement tv. The contracted delivery company, out of Chattanooga TN, asked if Aug 24th, between 9am and 1pm, would be a good time. I don't leave work until 2:30pm; therefore, they claimed that it would be another week or two before they'd have a driver in East Central Mississippi. Last week, making week two, I've yet to hear from anyone to arrange a delivery date. They reply to the email, claim that they are booked up through Sept 9th, and say that they'll contact me during the week of the 12th. Today, September 6, 2022, makes 2 months and one day since this exchange process began. I think Samsung's replacement process, and their delivery company, is the worst with I've ever dealt. I probably could've ordered and recieved a television from Japan by now. Fortunately, here lately, I've been connected with representatives that I could actually understand. Before buying Samsung products, be sure to ensure that the dealer is a Samsung warranty affiliate that can make exchanges locally within the factory warranty period. If not, you'll be at the mercy of Samsung and a delivery company to execute the exchange, and be strong along for months waiting. This will probably be my last big ticket Samsung item.”

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Posted 2 years ago

“Samsung ac is very worst product... After one year coil is two tym leakage and customer service is very horrible... And after many tymes complain in customer care then engineer come home so I am very disappointed to service of Samsung”

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Posted 2 years ago

“Samsung customer service is horrible!! After my Samsung dryer caught fire while not being used, I was treated horrible!! My dryer was only 11 months old which means it was still under manufacturing warranty!! I was given the run around when trying to get a replacement then was told I had to get a refund!! It took 30 days for them to process my refund!! Every day I called, I was told it would take 24 to 48 hours!! Finally after 3 weeks I was told that Thierry customer service representatives are only reading from a script amd really does not know about claims!! I will never purchase another Samsung item!!”

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Posted 2 years ago

“Do not purchase anything with Samsung, they went from reputable to throw away. Samsung believes USA citizens make enough to throw their merchandise away and buy more, for repeat purchases after warranty expires.”

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Posted 2 years ago

“Horrible Hard to contact at all Said delivery sept3-8 when I bought it Then sent email said delivery sept 3 Then I get text about service for fridge Turns out it’s the company that will deliver it. It’s sept 2 and they tell me it will be delivered on sept 28. Samsung doesn’t care. Talked to customer service thru computer chat and they disconnected me Won’t buy from this company that lies to me ever again. FO Samsung !!!”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,573 reviews