The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,936 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chile sauce has good flavor, I guess. Ordered medium spicy hot and it is so hot no one in my family can eat it. Disappointed.”

Helpful Report

Posted 5 years ago

Hi Sally, I'm so sorry the sauce is too hot for your family to eat! Spicyness is very subjective and varies greatly from person to person. Please reply to this email and our customer service team will see what we can do about the issue. Thanks, The Hatch Chile Store

Posted 5 years ago

“I received a frozen mass of 12 chili rellenos, and had to partially defrost them in order to separate them, wrap them individually, and then refreeze them. I’m disappointed in the packaging, to say the least. The flavor was “meh”, so more disappointment.”

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Posted 5 years ago

“I ordered medium-hot chilies, what was sent could only be described as mild at best, not much taste at all.”

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Posted 5 years ago

“The problem I had was that I had cancelled the initial order of tamales because it was in error. I replaced with rellones but both orders were shipped. Wound up having to pay for both. Also pkg left in drive with 90 degree heat. Sincerely Delores Kirk”

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Posted 5 years ago

“Service was good! the pepper and cheese enchilada was not good to us! Did not like at all!! Have not tried pork yet. I’m a Texan and a Mississippian I guess it’s just what u r use too!”

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Posted 5 years ago

“This is ONLY a rating for the “Fresh Chile Co” Green Chile sauce. After shipping and tax, they cost me $12 per jar (for 3 jars). At that price I expect a quality product. This sauce is full of little pieces of burned chile skin. When I roast my own chiles, I take the time to wash and remove all the skin from each individual chile. I can see where that would be a problem on an industrial scale, but the quantity of burned plastic-like bits all through the sauce is just unacceptable at this price. There definitely needs to be an adjustment to their quality control to alleviate the problem. With everything else at the Hatch Chile Store having such high quality, it surprises me that they let this slip by. The sauce is NOT a product I will ever buy again!”

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Posted 5 years ago

“I wrote to you on the form on your website last Friday. We were thrilled to find and enjoy your Chile rellenos last month. However, the latest delivery was totally defrosted. No dry ice remaining. The order came from Youngstown, Oh. It was shipped 5/19 and arrived 5/24. Order #74575. Very disappointing. We refroze them but won't eat unless you think they will be ok. We really love your products and hate having this problem. The poor rating is for this shipment only.”

Helpful Report

Posted 5 years ago

Hi John, It doesn't look like we ever received an email from you about this issue. It sounds like there was a delay during transit. We do pack each order with some extra dry ice just in case there is a 1 day delay, however it sounds like there was a 2-3 day delay. We would've let you know that as long as they arrived refrigerated they were still safe to consume. However if they arrived warm it is not safe to consumer them. We reship for free any time this happens. Please email us at support@hatch-green-chile.com and let us know if the rellenos arrived refrigerated or warm. Thanks, The Hatch Chile Store

Posted 5 years ago

“The relents should have been frozen or half frozen or even very very cold when delivered...but NO they were only cool...unacceptable and dangerous”

Helpful Report

Posted 5 years ago

Hi Kate, I saw that you reached out to our customer service team. You let us know that even though the rellenos away partially defrosted you had decided to consume them. We let you know that as long as they arrived refrigerated they were still safe to consume. We also offered to reship your order if you felt they were not safe to consume. It doesn't look like you ever replied to us. I've reached out again via email and our offer still stands. We do pack each order with plenty of dry ice so that it arrives frozen. However, when there is a delay during transit there is a chance the order will defrost during transit and spoil. We reship for free any time this happens. Thanks, The Hatch Chile Store

Posted 5 years ago

“Red Chile pods were not hot..”

The Hatch Chile Store 2 star review on 15th May 2020

Helpful Report

Posted 5 years ago

Hi Manny, We are sorry that the flavor was not to your satisfaction. Since flavor is different from person to person and different for each chile crop it is difficult for us to ensure that everyone will have the same experience when enjoying our products. We would love to make this up to you by offering you a discount on your next order. Please email at support@hatch-green-chile.com or call at (575)635-4680 us directly to receive this discount. Best, Diana

Posted 5 years ago

“The order I placed and received was not chilled and I had to discard the chili rellanos. I was able to salvage the green chili’s by making a stew with them.”

Helpful Report

Posted 5 years ago

Hi Vera, If your order spoiled in transit, all you need to do is email support@hatch-green-chile.com and someone will get a free re-shipment out to you. We can't re-ship if you don't let us know that you had an issue :) Best, Preston

Posted 5 years ago

“I ordered Chicken Tamales. Only half of the tamales in the package had chicken in them and the rest were plain.”

Helpful Report

Posted 5 years ago

We've received some feedback like this before and have changed our recipe. The next time you order, you'll get more meat and chile in each tamale. Please reach out via email to taylor@hatch-green-chile.com We would like to provide you with a 25% off coupon for your next order. Best, Preston

Posted 5 years ago

“The delay in receiving the dried red chili pods was a concern. It took about 2 weeks for the chili pods to be delivered and they arrived from a Kentucky???!!!! I thought I was ordering from New Mexico. This makes me question whether this is Hatch chili. I have ordered red chili pods from another company in New Mexico and the pods arrived timely and the chili was delicious. I’m disappointed. I hope this delay was an anomaly due to the holidays. Not sure if I will order from this company again.”

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Posted 6 years ago

Hi Susan, . We are so sorry that this was a disappointment. During this time we where shipping our red chili pods from a distribution center in Kentucky. All of our products are Hatch chile but shipping from Hatch to all parts of the country is not always economical and can be slowed down. In order to have a better shipping we utilize distribution centers from time to time. We are now shipping most of our dry products from Las Cruces New Mexico due to some changes within our company. We hope this assures you of the authenticity of our products, thank you for your feedback. Best, Diana

Posted 5 years ago

“I ordered 5 pounds of chili the day after the Christmas guarantee expired I saw nothing on the website that said otherwise there was certainly nothing in the checkout process that warned me of the fact that this was not going to ship until January 6 it wasn’t till after I emailed them well after Christmas looking for shipping information that I was told this was to happen. When you combine that with the fact that I paid $80 for such a small Quantity of chilies while they were good they were just nowhere near worth what they were charging. In the end the taste was good the value and the shipping was not and I won’t order again”

Helpful Report

Posted 6 years ago

Hi Ben, We had a warning bar up on the website that stated all orders placed after 12/20 would not ship until after January 6th. We also had posted this warning on the checkout page where you selected your shipping service. I'm so sorry you were not happy with the overall experience. We do ship the chile for free anywhere in the lower 48 states on dry ice. This is EXTREMELY expensive and is built into the price of the chile. Thanks, The Hatch Chile Store

Posted 5 years ago

“Best Chile’s I’ve had since I moved from NM”

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Posted 6 years ago

Hi Kenneth, I'm a bit confused. Was there something wrong with your order? your caption says "Best Chile’s I’ve had since I moved from NM" but you only left a 2 Star Review. Thanks, Taylor

Posted 6 years ago

“It took almost a month to receive my order. I contacted the store multiple times and when they finally replied after several calls and emails they basically said sorry here’s 10% off another order. Since there are always 10% off coupons they really did nothing. Then when my order got here my green chili tamales Are terrible. One of them literally had no chili or cheese it was just masa. They are dry and flavorless. My chili relleno’s came in and open bag and fell out when I unpacked them. I have been getting green chili from here since I moved to Florida. I am very disappointed at the poor quality and service that I received this year. The only saving grace is the 5 lbs of chili that came roasted and peeled. As usual it’s delicious.”

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Posted 6 years ago

“2 months to get green chopped love your company but waiting that long sucks”

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Posted 6 years ago

Hi Steve, I am so sorry about the delay in sending out your order. However it was a Pre-Order that stated it would not ship until late October/early November. -The Hatch Chile Store

Posted 5 years ago

“Ordered online mid Sept. a month after the med. chile was to be released. The order finally arrived late Nov. Unacceptable delivery delay. Won't order online again.”

Helpful Report

Posted 6 years ago

Hi Martha, This is why the products were labeled pre-order with an expected shipping date of late Oct to mid Nov. I'm sorry you were disappointed. It was a hard year on the farming end and we weren't able to harvest as early or as quickly as usual. Best, Preston

Posted 6 years ago

“Green chilies are the best, but had to wait two month to get it. Not very good business. And to only receive 10% off next order is not good enough.”

Helpful Report

Posted 6 years ago

“It took way to long to get my order. First they ran out of the type of chile I wanted, then kept delaying until mid month of November. Wish I was told this information at the beginning.”

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Posted 6 years ago

“The chili taste like dirt very dis appointed. I have ordered chili from here before and it was amazing.”

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Posted 6 years ago

The Hatch Chile Store is rated 4.7 based on 12,936 reviews