The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,936 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only on my first bag of hot chili. But the chili is mild at best and nearly flavorless. Having grown up in NM, it’s a huge disappointment so far”

Helpful Report

Posted 6 years ago

“I still am waiting for half of my order”

Helpful Report

Posted 7 years ago

“I ordered 10lbs of frozen, chopped green chiles, but only 5lbs arrived. Calls and emails have gone unanswered about when the rest of my order will ship.”

Helpful Report

Posted 7 years ago

Hi Susan, It looks like you spoke with us on Friday and you already have a re-ship scheduled for today or tomorrow. I'm not sure where the disconnect is here. Did our agent speak to someone else in your household? Thanks, Preston

Posted 7 years ago

“I bought 2lbs of green and 3 lbs of red. I was only shipped green. When I called about the order, I was told the order wasn't reviewed carefully enough when it was sent out and that I could have a 30% coupon to buy MORE chiles. I don't consider being told to buy more a reasonable and realistic way to resolve the situation.”

Helpful Report

Posted 7 years ago

Hi Beth, Per our conversation, we don't (and have not for many years) do mixed boxes. 5lbs is the minimum for our frozen Chile and the order you placed was for 5lbs of green. Though we try to honor special requests wherever possible, we cannot do mixed boxes as food safety regulations require lot and expiration information on the box to match what is in the box. Since our green and red are in different lots and would have different expirations, they cannot be mixed in a box. We shipped the 5lbs of green that you ordered. I'm sorry that we were unable to honor your special request, and think that a 30% off coupon was generous considering the circumstances here. If you'd like to discuss further, feel free to email me at preston@hatch-green-chile.com at any time. Thanks, Preston

Posted 7 years ago

“Ordered the medium peppers and they were mild. I ordered them for my dad who was disappointed The comments on hot say they are not hot either but customer service was great.”

Helpful Report

Posted 7 years ago

“Haven't received my salsa yet. Hope to get it soon”

Helpful Report

Posted 7 years ago

“I ordered 10 lbs of Chile and only 5 lbs were delivered”

Helpful Report

Posted 7 years ago

“Very disappointed. I've ordered Hatch chiles for many years, usually fresh. The chiles arrived three days before I was told they would arrive. I did not know so they were outside our house for thirty-six hours and partially thawed. They were supposed to be in resealable bags, which they were not. Very disappointed in the quality”

Helpful Report

Posted 7 years ago

Hi there! I'm so sorry you were unhappy with the prompt shipment of your order. We ship Monday through Wednesday, as advertised on our site (and also on Thursdays and even Fridays if we can get it to you on Saturday). I'd love to have a conversation about why you expected it to come later rather than sooner. Can you reach out to me at support@hatch-green-chile.com so that we can get to the bottom of this?

Posted 7 years ago

“First off, I love my Hatch Chile and will order again next year. Having said that, the online experience was not good. Kept getting error messages that my order did not go through, try again. After five tries, I gave up. Tried to call customer service but no answer (they did call next day). About an hour after trying to order online and unable to process, I received five emails and five charges to my cc. Customer service did contact me - after I left several messages to try and stop the shipments, (voice and facebook). I was told four of the orders were cancelled and refunded and sent emails confirming that. But I ultimately received two orders and was charged twice! Please fix this for next year!!”

Helpful Report

Posted 7 years ago

Hi Susan, I'd be happy to take a look but everything on our end shows that you were refunded for all of the duplicate orders that you placed. Please reach out to support@hatch-green-chile.com if that isn't the case after reviewing your statements. We actually just moved to a new website so I think whatever issue affected you has been resolved. Thanks, Preston

Posted 7 years ago

“I accidentally ordered an extra 25 lbs. and tried to cancel it with an email and a phone call. Very poor customer service.”

Helpful Report

Posted 7 years ago

Hi Jeffrey, I'm sorry you felt that we provided poor customer service. Your order had already been packed and shipped before we heard from you regarding the accidental duplicate. Had you contacted us a little sooner, we could have pulled the order before it was shipped out. Thanks, Preston

Posted 7 years ago

“I had a terrible experience when using their website. I was never confirmed so I clicked out and redid the order but for more product. How ever, the system still placed the order. After contacting them 3 times they said that there is a system in place if it see's duplicate orders for the same product same day and same time. That didn't happen. I call but it had already shipped. That cost was 80.00$. They did offer at 20% credit back. Please fix your system!!!!!”

Helpful Report

Posted 7 years ago

Hi Michael, I'm sorry you had a bad experience. The reason your order was not rejected as a duplicate is that you ordered different products. One order was for 10lbs, the other for 5lbs. As such, it wasn't really a duplicate :( Both orders were shipped out before you reached out to us so there wasn't much that we could do beyond crediting you for the inconvenience. We send out confirmation emails when orders are placed. Did you not receive both confirmations? Thanks, The Hatch Chile Store

Posted 7 years ago

“Chiles arrived in a few days to Hawaii. The product was a disappointment, the batch sent me consisted of a lot of tiny, immature chiles. These chiles were not hot at all. The few large ones in the batch had a good bite to them. I was not satisfied with the product sent me this year. I grew up in Arizona and New Mexico and love a good, hot chile.”

Helpful Report

Posted 7 years ago

“I love y'alls green Chile. Living in New Mexico for eight years, you have to love it. After moving to Wisconsin my yearly purchase makes me the happiest. But this year I ordered a ten pound box and had to throw out over half of it because it was rotten. BAD. Smelt like rotten fish and the bottom of my box was squishy from rotten Chile juice. I expect some to go bad during shipping but not that much. I'm still deciding on if I'll try again next year.”

Helpful Report

Posted 7 years ago

Hi Sarah, I took a look at your order and it looks like you selected ground shipping. We do highly recommend 2nd day air because when the chile is in the back of an unconditioned truck for days it can spoil very easily. If this ever occurs again please contact us about it and send some pictures to us! In situations like your own we do our best to work out something so that you get the chile you love :) I am going to go ahead and private message you a 20% off coupon for your next order since you received some spoiled chile. Thanks, Taylor

Posted 7 years ago

“Well, honestly, I picked the Parkers in part because they are bigger. However the box I received were small and medium sized. I've grown bigger ones in Plano, Texas in the yard and the conditions are not good for Hatch chiles. The seeds I got from the university. So for 4 dollars a pound, here in dallas I was paying 2 dollars a pound, I thought that by ordering I would get some premium peppers, but they were not.”

Helpful Report

Posted 7 years ago

Hi Erick, Our Joe Parker is one of our smallest varieties. Big Jim and 1904 are the larger ones. Joe Parker is an heirloom variety bred for flavor, not size. If you'd like large chile, please order Big Jim or 1904 in the future and you'll be very happy with the size. As they say though, "size isn't everything" and the Joe Parker proves that with it's ease of peeling after roasting and fabulous flavor. Best, The Hatch Chile Store

Posted 7 years ago

“Disappointed ordered extra hot and got very mild chili was offered a 50% coupon towards a purchsae of chili by Sydney. Not acceptable.”

Helpful Report

Posted 7 years ago

Hi, Our X-Hot is a hair hotter than our regular hot. I'm sorry you thought it was mild. Please be sure to keep the veins in as that's where all the heat is. 99% of the time, people who say that our hot varieties don't have enough heat are de-veining the chile. Thanks, The Hatch Chile Store

Posted 7 years ago

“It was very hard to order online then left several messages with no return calls. I am still waiting on part of my order. Was very disappointed using my gift from my family.”

Helpful Report

Posted 7 years ago

Hi Laura, It looks like we returned your calls several times. I'm sorry you were disappointed with your experience. Would you mind writing us at support@hatch-green-chile.com and elaborating as to what happened? We take service very seriously. Thanks, The Hatch Chile Store

Posted 7 years ago

“Very disappointed with the HEAT. I asked for hot, but it was hardly hot at all. I eat all the time at Los Dos Molinos in Phoenix where they get Hatch chilis, and there salsa is FANTASTIC. I would not buy from you again unless you have something WAAAAAAAY hotter than what I purchased.”

Helpful Report

Posted 7 years ago

Hi Michael, You ordered our typical table salsas, none of which are made with out hot or x-hot chile. You're welcome to order some of our x-hot or hot chile, but our salsa's are made with jalapeno, rather than green chile. The green sauce you ordered is made with hot, but not extra hot. Thanks, Preston

Posted 7 years ago

“I ordered green chile 7/7/18. Apparently I marked fresh chile instead of frozen, called store, corrected order. Chile was finally delivered 8/23/18 after several phone calls. I was told everytime I called the order was on the way. The last call was done the week before the order arrived”

Helpful Report

Posted 7 years ago

“My first order was handled in a timely and professional manner. However my second order has not . It's been going on three weeks and still hasn't been shipped yet with no word on when.”

Helpful Report

Posted 7 years ago

“Chile was advertised as "extra hot". Most were mild to medium, a few were close to hot. None were extra hot! I contacted the seller and was told heat was subjective and was offered a 50percent discount on another order. I know heat is subjective, but I've been in Albuquerque many times as and enjoyed hot and very hot chili's. I know how they should taste. Offering a 50 percent discount to reorder a product I was not satisfied with is not good customer service.”

Helpful Report

Posted 7 years ago

The Hatch Chile Store is rated 4.7 based on 12,936 reviews