The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,269 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,269 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

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1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the chilies that i recieved were old. Not fresh. I'll have to deal with it but iI thought if I gave enough time I'd get this years batch. I'm from New Mexico and very disappointed in the quality. I should've known something was up when shipping started from up north.”

Helpful Report

Posted 8 years ago

Johnny, the chile you received was definitely from this year. We utilize distribution centers in order to get you the best shipping rates possible for our chile. Why would you think they were old?

Posted 8 years ago

“As a return customer, we couldn't wait for the next year's crop. Your company was very, gracious and the chili arrived just as promised. Some of the most delicious green chili I have ever tasted as family members going back at least 5 generations have used this harvest time to gather together, roast the chili usually grown by one or more of these generations in New Mexico. Sorrowfully, we no longer have family in New Mexico and have since gone without for years. Sometimes we'd get lucky and a vendor would come to our city and we could purchase it there. Sometimes we never knew what we were really getting and would end up giving our purchase away because it was not mild as the vendor told us. This year, we ordered the same as we did last year, Mild chili. The chili arrived just as before and we were so happy but were most saddened when we discovered we had received not a mild, but a very hot-hot chili. After contacting one Hatch representative, I was instructed to take pictures of the box and a sample of the chili. I did as requested. I was also instructed not to return the chili to Hatch, but to give it away and a replacement mild chili would ship. Apologies and very, very nice representative of your company made me feel so happy that we found you. Now, I'm told that not only will I not receive a replacement, but I am also out the $100. Your company is huge. A couple of boxes replacement would have insured you a lifelong customer and even new ones based on my word of mouth. Poor form The Hatch Chili Store.com poor form!”

Helpful Report

Posted 8 years ago

Brianna, A few things in response here. Our mild is a little variable in heat from pod to pod but has not run any hotter than usual this year. We did receive pictures from you and what you received was definitely mild. We did, indeed, send another box to you so you can see if our next field of mild is more to your liking but you have to understand that this is not a one-sided transaction. You are not "out" anything. You received the chile you paid for, plus another 25lb box which we threw in for free since you were not satisfied. Our company is NOT huge. My wife, myself, and my brother in law make up the only full time employees and cannot afford to re-ship someone the same product that they have already received for free. Again, I'm sorry that a New Mexico mild was too hot for you but if that is the case, I honestly do not have anything milder to send you. Typically when customers complain about something being too mild or two hot, we comp them a box (and they pay for the shipping) of the next mildest or hottest variety we grow but there isn't anything out there milder than our 1904. In this case, we sent another 25lb box (your original order was for 2) completely free of charge. I'm sorry that was not satisfactory to you but that is really the best we can do. You are welcome to order from our competitor, the Hatch Chile Express, if how we handled this situation is not appropriate. I guarantee that we do a better job and handle situations like this better than any of our competitors though. Thanks, Preston

Posted 8 years ago

“The chile did not much meat ,”

Helpful Report

Posted 8 years ago

“I accepted the free shipping promo. I know now that if you order fresh, you need to get expedited shipping. I ordered 10lbs and could only use maybe half due to peppers being bruised and limp.”

Helpful Report

Posted 8 years ago

James, We guarantee all shipments that we offer free shipping on to be free from spoilage. If you had spoilage, did you reach out to us? I'd be happy to schedule a re-ship of half your order if that is what you think you lost. Does next week work? Thanks, Preston

Posted 8 years ago

“There were a number of chilis that were rotten and had to be discarded also a number were totally red and that was not what I had expected. Wanted green chilies”

Helpful Report

Posted 8 years ago

“This is our third year ordering hatch chiles. We usually have about 1/8 to 1/4 of them with some rot by the time they arrive. I usually just let it go. However, this time the 25# box arrived wet on the bottom and the UPS man said his eyes were burning. Half of the box was rotten, runny, and wet. Very disappointing. They are being replaced, so that's good. I think they need to be shipped the day they are picked on a freezer pack or something. Losing so much during shipping and within 1 day of opening is unacceptable. Thank you to them for replacing the box however the replacement box was not a full replacement. It was only half my original order. Unfortunately, many of those were also ROYTEN upon arrival, too. I fully expected a refund based on their inability to for fill my order properly. Instead, months later, I am still getting request to amend my review based on the fact that they sent out a replacement order. Again, the replacement order was rotten as well it was not a full replacement order so there is no way I’m going to amend this review. A refund should’ve been forthcoming.”

Helpful Report

Posted 8 years ago

“You failed me as a customer in this order many times. Very poor customer service. Having said that going forward I believe in business everybody can have a hiccup. However its how you recover that will keep me coming back.”

Helpful Report

Posted 8 years ago

Charlene, As has already been explained via email, FedEx misprocessed some upgraded shipping labels for us when your original order was shipped. The following week, we were rained out. It looks like a second re-ship is scheduled to go out today. Is there something which you think could have been done better here? Thanks, Preston

Posted 8 years ago

“I bought hot not sure if because it's early in the season but it's really really mild. My mother usually orders from you and hers wasn't this mild.”

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Posted 8 years ago

“Took a long time for the chili to arrive. We were expecting that the chili would be cleaned but it was not.”

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Posted 8 years ago

Ann, I'm not really sure what you mean here. It looks like your order was shipped on-time (you ordered late in the week so your order was shipped the following Monday to avoid weekend delays and spoilage) and delivered on-time as well. I also don't know what you mean by "cleaned". All our chile is peeled by hand and then packaged in 1lb bags. Can you send us an email if you didn't receive what you were expecting? Thanks, Preston

Posted 8 years ago

“I was unable to speak to anyone incustomer service during four calls to your company. My call was returned four days later, which I find unacceptable.”

Helpful Report

Posted 8 years ago

Cheryl, We receive a lot of calls during the season but it appears the delay you were talking about happened over a weekend on which we were closed on Friday. It looks like we responded on the next business day. I'm sorry that was not satisfactory in terms of turnaround for you! Preston

Posted 8 years ago

“I decided to surprise my parents, who used to live in Albuquerque, with Hatch Chiles as a Christmas present this year. My Dad's all-time favorite chilies. I have sent them fresh from our local store, but he works so hard roasting and peeling that I thought I would save him the trouble and send the already prepared chilies this year. I paid extra for the 2 Day shipping as recommended on The Hatch Chile Store web site. My order was accepted on Dec. 19. By Dec. 23rd, the chilies had not yet arrived. They of course were closed all day on the 23rd and 26th. I ordered two items. One of which was delivered on December 30th, the other was delivered January 6th. No offers of credit. No explanation other than a distributor screwed up. Nothing.”

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Posted 8 years ago

“I was very disappointed. Majority of Chile was already turning red,, plus the Chile was mixed with Anaheim. I ordered medium hot and it was not”

Helpful Report

Posted 8 years ago

Hi Patricia, We don't grow anaheim chile here in the Valley. Can you explain what you meant? Also, please provide a picture of the product as it sounds like you may have received a case of pinto rather than green. Thanks, Preston

Posted 8 years ago

“Upon the arrival, when I opened the box I found most of the chile was the color Red.”

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Posted 8 years ago

“I ordered my 10 pound box several weeks ago. The confirmation notice said it was scheduled to be shipped on October 25, but as yet I have not received it. So, 2 weeks later I still have nothing to show for my purchase. UPS tracking was not helpful in finding out where the shipment is, or was.”

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Posted 8 years ago

“ordered 5 lbs..of x hot lumbre on time 3 lbs. looked great 2lbs was bad discolored did not roast any yet I hope they are hot .frank herig”

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Posted 8 years ago

“Hi, I used to live in Albuquerque and so I know how wonderful roasted green chile can be, and I would freeze quite a bit each fall. The packages I received had stayed frozen, but the chile was pale green and had very little chile flavor. Your product is not at all like what I used to freeze. I am very disappointed. Holly Breymaier, Minneapolis”

Helpful Report

Posted 8 years ago

Hi Holly, you're welcome to try a hotter variety if you're unhappy with the level of heat. Classic NM varieties are typically paler than the newer varieties. Especially on wet years like 2016. Let us know if you'd like a hotter box to mix in and we'll work out a deal.

Posted 8 years ago

“We've eaten approximately six chili peppers that we ordered. So far, they're very tasteless. We thought they'd have some kick to them as they were advertised as being medium to hot.”

Helpful Report

Posted 8 years ago

Hi Ron, If you read the description of Big Jim, you'll note that it is advertized as being incredibly variable in heat. That is from pod to pod and from year to year. All our chile this year is a tad milder than usual due to the amount of rain we've received. That's just part of farming! Best, Preston

Posted 8 years ago

“I ordered Green Chili Powder and got Red. I called and was told they would get the Green right out, but I have yet to see it. I am hoping I get it as I am moving the end of the month!!!! I love the Hatch Store products! Hope you make this right.”

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Posted 8 years ago

“I still have not gotten the rest of my order”

Helpful Report

Posted 8 years ago

Gary, Pre-Orders for red chile will start shipping as soon as we are able to harvest, roast, pack, and freeze them. This is typically in mid October for most varieties as advertised on the website. This year has been very warm though so we may not start filling them till late October this year. I'm sorry if there was some confusion as to when pre-orders for red would start being shipped!

Posted 8 years ago

“The Chile package was well done, and the Chile was completely frozen when we received. Thank you! However, we think the Chile was too expensive. We paid $115 to get a 10 lb of Chile with stems was too expensive for us to order again. God bless you and your family! Sam”

Helpful Report

Posted 8 years ago

Sam, I'm sorry if you thought the chile was to expensive. Can you let us know why you ordered it in that case? We want all of our customers to have a great experience but can't really understand a bad rating for delivering a premium product in perfect condition. If you were unhappy with the price, we believe you should not have ordered the product. Feel free to email us at support@hatch-green-chile.com to discuss.

Posted 8 years ago

The Hatch Chile Store is rated 4.7 based on 12,269 reviews