The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,269 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,269 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order yet. Did you send it? It was stopped because of the rain. I have received no word that it has been sent. At any rate....no chilies”

Helpful Report

Posted 9 years ago

Susan, all orders delayed by ran last week will be shipped out this coming week per our email.

Posted 9 years ago

Hi Susan, Per my voicemail it looks like your box has been delivered. Would you mind adjusting your review to reflect your overall experience? Thanks, Preston

Posted 9 years ago

“Terrible. We ordered 3 boxes of Chile's and splurged for the two day delivery. 2 of the boxes arrived on time. The third is still stuck somewhere in the ups nether. The hatch Chile store simply told us to track the package at ups - basically, not their problem and haven't followed up otherwise.”

Helpful Report

Posted 9 years ago

Hi Richard, this is simply not the case. Anytime a box is lost or damaged, we replace it at no charge to our customers or provide a refund. When a carrier loses a box, that it the very best anyone can do for a customer. Can you please forward me whatever communication you received which indicated otherwise? Thanks, Preston

Posted 9 years ago

Richard, Per your conversation with Michael, would you be willing to adjust this review? I would also like to get that third box out to you if possible. We hate seeing people go without their chile! Best, Preston

Posted 9 years ago

The Hatch Chile Store is rated 4.7 based on 12,269 reviews