The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,938 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was packaged in Saturday, but not received until Thursday despite paying for 2 day delivery. All but 4 peppers were okay, but not as fresh as expected.”

Helpful Report

Posted 9 years ago

KR, We only ship fresh chile on Tuesdays, as is advertised on our website. 2-Day shipments which go out on Tuesday arrive on Thursday so this order was delivered on-time. Thanks, Preston

Posted 8 years ago

“I am disappointed, my green chili showed in a wet box, wrapped in a plastic then inside a nice dry box. I am not placing blame, but is not the service I was paying for, nor expecting. I do not believe I will do business elsewhere.”

Helpful Report

Posted 9 years ago

Frank, It looks like your damaged box was re-shipped to you after we received your review. Would you be willing to adjust this to reflect the overall experience? Carriers to mess up at times and we always make things right. Best, Preston

Posted 9 years ago

“My chilies were late getting to me. The box was literally falling apart. There was a hole in it. I am not sure I received them all. I don't think I will make any future purchases. I didn't like they were shipped. They were not placed in a plastic bag and the box was no sturdy enough. I was thoroughly disappointed.”

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Posted 9 years ago

“Well, first when the website advertised a 2 day shipment it should be specified the day when it is being sent since that is what we pay for, i ordered it on friday , and customer service told me my chile would be picked on tuesday, where is the 2 day shipment when ordered ? UPS. delivered half my order late on thursday evening around 8pm , the other half came friday late 6pm late afternoon, both were in 10 pound boxes, not one for complaining, my order online said they were both sent on tuesday. My chile big jim's was turning red and curling, wish there would be more clarity on shipping.....”

Helpful Report

Posted 9 years ago

Steve, Our website does clearly advertise that fresh chile is picked and shipped every Tuesday. If you take a look at any of our fresh products, there is a clear note in bold, colored text on each product. As to a late delivery of one box, we can definitely file a claim with UPS if that is the case. Can you send an email to support@hatch-green-chile.com outlining the delivery timeline? Someone will get a claim filed and we can either re-ship the bad box or get a credit to you for the shipping. Best, Preston

Posted 9 years ago

“A lot of them were opened up and seeds were all over the box. 16 had to be tossed. I realize they were sent ground and we've had humidity but the condition of the peppers was unacceptable. I'm almost sure if you have a person who does quality control to oversee the peppers being shipped they most certainly would not have sent the ones I got. As I scrolled down it said UPLOAD PHOTO- I wish I would've taken a picture.”

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Posted 9 years ago

“Sorry can't say it did. I ordered the chiles weeks ago with the recommended priority shipping and it took so long for you to ship I was out of town by the time they arrived. They sat on a hot porch for days. One chile was completely rotten...I have rinsed the rest hoping to save them. Don't have time to roast them until the weekend. We shall see how it goes.”

Helpful Report

Posted 9 years ago

Hi Shelly, did you let us know you would be out of town? We never want to see boxes delivered when our customers are gone. The chile will definitely be rotten by this weekend (9-10 days after it was picked). Please reach out to support@hatch-green-chile.com and we'll discuss replacement options.

Posted 9 years ago

“I ordered one 5 lb. box of mild chile and one 5 lb. box of hot. Though they arrived on the same day, the hot had mold growing inside the box on top of all the chile's. I have read through your shipping practice section and can attest to the fact that no, your boxes did not arrive in well ventilated boxes with holes. This would be why mold was able to grow all over my order. I am greatly disappointed by your company at this time. Having grown up in Albuquerque all my life and eating the fantastic flavors our home state has to offer, I had hoped to recapture that nostalgia and share it with my newly forming family. If you state in your website to ship a certain way to help prevent mold growth and maintain freshness, please follow through; I now have a trash can full of chile I can't enjoy. I know your company is better than this. You are handling a piece of New Mexican pride and heritage here! Act like it!!”

Helpful Report

Posted 9 years ago

Hi William, Per our phone call yesterday, you are receiving a brand new box of Hot this coming week. We have never shipped 5lb boxes with vents and actually tend to have more problems with the larger vented boxes (not due to the vents, due to using carriers like FedEx and UPS who use trucks rather than planes to move product more than the USPS). We strive to provide a great experience and part of that is replacing product which is damaged in transit. I'm sorry that was not satisfactory to you but hope you'll consider revising this review. Best, Preston

Posted 9 years ago

“Sorry to say but my order that was made has yet to be delivered. First told due to rain and couldn't pick. Sense then no contact as when it would be shipped. So no not every happy. Being you advertise a quick delever. ????”

Helpful Report

Posted 9 years ago

Per the rain delay email, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out. Unfortunately in farming, you really are at the mercy of the weather.

Posted 9 years ago

“Easy to order but still haven't received order yet.....”

Helpful Report

Posted 9 years ago

Hi Bruce, Per the rain delay email we sent you last Monday, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out last week due to the rain. Unfortunately in farming, you really are at the mercy of the weather. Best, Preston

Posted 9 years ago

Bruce, It looks like your box was delivered. Would you be willing to revise your review? Thanks, Preston

Posted 9 years ago

“Well, according to USPS they got the shipment information on August 9th. But I still do not have my chilies and we are scheduled to leave on the 16th of August. If they are not here by then, they will sit at USPS for quite awhile.”

Helpful Report

Posted 9 years ago

Susan, Our free shipping option is a 2-3 day service and your chile looks like it has been available for pickup at your local post office for two days now. I hope you picked it up and that you will revise your review in light of the fact that the order was delivered on-time with no problems. Thanks, Preston

Posted 9 years ago

“Still waiting for my order”

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Posted 9 years ago

Greg, It looks like your box is out for delivery today. Would you mind revising this review when it comes in? Thanks, Preston

Posted 9 years ago

“Have not received my order yet.”

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Posted 9 years ago

Cheri, would you mind revising this once your order is delivered?

Posted 9 years ago

“I have not received my order yet. Did you send it? It was stopped because of the rain. I have received no word that it has been sent. At any rate....no chilies”

Helpful Report

Posted 9 years ago

Susan, all orders delayed by ran last week will be shipped out this coming week per our email.

Posted 9 years ago

Hi Susan, Per my voicemail it looks like your box has been delivered. Would you mind adjusting your review to reflect your overall experience? Thanks, Preston

Posted 9 years ago

“Terrible. We ordered 3 boxes of Chile's and splurged for the two day delivery. 2 of the boxes arrived on time. The third is still stuck somewhere in the ups nether. The hatch Chile store simply told us to track the package at ups - basically, not their problem and haven't followed up otherwise.”

Helpful Report

Posted 9 years ago

Hi Richard, this is simply not the case. Anytime a box is lost or damaged, we replace it at no charge to our customers or provide a refund. When a carrier loses a box, that it the very best anyone can do for a customer. Can you please forward me whatever communication you received which indicated otherwise? Thanks, Preston

Posted 9 years ago

Richard, Per your conversation with Michael, would you be willing to adjust this review? I would also like to get that third box out to you if possible. We hate seeing people go without their chile! Best, Preston

Posted 9 years ago

The Hatch Chile Store is rated 4.7 based on 12,938 reviews