The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,269 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,269 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not write negative reviews but this is one of those circumstances that I feel warrants some positive criticism. I ordered and paid for ten ponds of MEDIUM heat, roasted, peeled and frozen hatch chilis on September 9, 2016, to be shipped to my house in two business days. I heard nothing for a week and so I looked the contact information up and emailed the company. I received an email explaining there had been a change in east coast shipping procedures and I should receive my order within a week. I received the order on the 22nd of September. The chilis were nicely packed in a styrofoam cooler and looked very nice in their individual packages. I opened one package the next week and was very disappointed. They were not medium heat not even close. I wouldn't even confided them mild heat but more like super weak heat. I do not like extremely hot peppers and have been satisfied with all other medium chilis I have purchased. I will order more chili from another provider and unfortunately would not recommend this company at all. Perhaps this experience is not the norm for this provider and I sincerely hope that is the case but my experience has been one that left me very unsatisfied. Respectfully, Scott W. Savannah GA.”

Helpful Report

Posted 8 years ago

Hi Scott, we've actually had a disclaimer on the website all year stating that the medium was running on the mild side which suggested that you should order medium-hot if you expected a kick. Did you not see that?

Posted 8 years ago

“I place two orders and only one was send on time, the second order we have to ask were was at and was not send till we ask it took almost three weeks to be deliver. Hope next time is better. Jorge Moy”

Helpful Report

Posted 8 years ago

Hi, I show two orders both delivered within a week of eachother. If this wasn't the case, please email us at support@hatch-green-chile.com as both appear to have been shipped and delivered on-time.

Posted 8 years ago

“Took far too long to fulfil order - no explanation for delay. Will not use you again.”

Helpful Report

Posted 8 years ago

Louis, Shipments of our roasted chile go out as the variety becomes available. I'm sorry you were unhappy with the chile. We really do our best to make our customers happy but sometimes the "amazon" expectation makes that impossible. In farming, you aren't stocking widgets in a warehouse which can be coxed up at a moments notice. You're growing a crop which will be ready when it is ready and not a moment sooner. We believe that producing a quality product is more important than rushing an inferior product to market here at the Hatch Chile Store. As such, the medium was not picked, roasted, and packed until it was fully mature. Best, Preston

Posted 8 years ago

“Called today to see where my order is at. No communication stating when my order would go out. Spoke a a woman on the phone that said she would try to get caught up by a week or two. She stated I should expect them by a couple weeks. Hopefully the product is good, because getting them to you is on their own terms when they "probably will be caught up". There's gotta be more places to buy these that are precise on sending product. these guys have much to learn about setting expectations.”

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Posted 8 years ago

Hi Kevin, your order will be delivered no later than Friday of next week. I'm sorry there has been a delay in getting product out to our distribution center. Unfortunately, in farming, you're at the mercy of the weather.

Posted 8 years ago

“For the price I paid and the amount of chile received, what a rip off. Also the route shipped: to Kentucky then to Texas....what's that all about. UPS shipping was less for more chile sent.”

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Posted 8 years ago

I'm sorry you were disappointed, Marilyn. Did you receive less than the 5lbs that you ordered? As to the shipping, all air shipments are flown through UPS's hub in KY. That is how air shipping works. Ground would have made a more direct route but would have been in a hot truck and would not have had a guaranteed delivery time.

Posted 8 years ago

“Placed an order on a Wednesday with two day air and by Monday the package had not been delivered. Had to call and ask them to ship the package. Grrr. Paid for two day air and the package didn't arrive until the following week Wednesday. It was a gift so I can't say anything about quality.”

Helpful Report

Posted 8 years ago

Jennifer, orders must be received by noon on Tuesday to go out the following day as advertised on our website. We also try not to ship perishables on Wednesdays as even a single day delay will result in the box sitting somewhere over the weekend and spoiling. That is something we really want to avoid!

Posted 8 years ago

“This is the second year I have used The Hatch Chile Store. Their chiles are great, yes. But, my local Wegmann's is selling Hatch Chiles at$1.99 a pound for the same size, same flavor, and in my opinion, the same quality......obtained , it would seem from another Hatch Chile farm in Hatch, NM. I spent $60 for chilies that I could have bought for $20. Sorry, but i won't be ordering online from here again.”

Helpful Report

Posted 8 years ago

Unfortunately, chile is much more expensive to ship direct to individuals than it is to ship full truck-loads to grocery stores. We do ship to grocery stores as well but have the online shop in order to allow anyone to order authentic Hatch chile even if they can't find it locally. I'm sorry that upsets you but it is just the way shipping works. Small parcel is 10-20 times more expensive per unit than booking a full truck.

Posted 8 years ago

“Very disappointed. The chiles that arrived were yellow not the traditional deep green New Mexican chiles. Reminded me more of chiles you would get in Mexico. Did the weather play a role in this years crop not being very good? Very mild and not much flavor.”

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Posted 8 years ago

“My order was packaged in Saturday, but not received until Thursday despite paying for 2 day delivery. All but 4 peppers were okay, but not as fresh as expected.”

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Posted 9 years ago

KR, We only ship fresh chile on Tuesdays, as is advertised on our website. 2-Day shipments which go out on Tuesday arrive on Thursday so this order was delivered on-time. Thanks, Preston

Posted 8 years ago

“I am disappointed, my green chili showed in a wet box, wrapped in a plastic then inside a nice dry box. I am not placing blame, but is not the service I was paying for, nor expecting. I do not believe I will do business elsewhere.”

Helpful Report

Posted 9 years ago

Frank, It looks like your damaged box was re-shipped to you after we received your review. Would you be willing to adjust this to reflect the overall experience? Carriers to mess up at times and we always make things right. Best, Preston

Posted 8 years ago

“My chilies were late getting to me. The box was literally falling apart. There was a hole in it. I am not sure I received them all. I don't think I will make any future purchases. I didn't like they were shipped. They were not placed in a plastic bag and the box was no sturdy enough. I was thoroughly disappointed.”

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Posted 9 years ago

“Well, first when the website advertised a 2 day shipment it should be specified the day when it is being sent since that is what we pay for, i ordered it on friday , and customer service told me my chile would be picked on tuesday, where is the 2 day shipment when ordered ? UPS. delivered half my order late on thursday evening around 8pm , the other half came friday late 6pm late afternoon, both were in 10 pound boxes, not one for complaining, my order online said they were both sent on tuesday. My chile big jim's was turning red and curling, wish there would be more clarity on shipping.....”

Helpful Report

Posted 9 years ago

Steve, Our website does clearly advertise that fresh chile is picked and shipped every Tuesday. If you take a look at any of our fresh products, there is a clear note in bold, colored text on each product. As to a late delivery of one box, we can definitely file a claim with UPS if that is the case. Can you send an email to support@hatch-green-chile.com outlining the delivery timeline? Someone will get a claim filed and we can either re-ship the bad box or get a credit to you for the shipping. Best, Preston

Posted 8 years ago

“A lot of them were opened up and seeds were all over the box. 16 had to be tossed. I realize they were sent ground and we've had humidity but the condition of the peppers was unacceptable. I'm almost sure if you have a person who does quality control to oversee the peppers being shipped they most certainly would not have sent the ones I got. As I scrolled down it said UPLOAD PHOTO- I wish I would've taken a picture.”

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Posted 9 years ago

“Sorry can't say it did. I ordered the chiles weeks ago with the recommended priority shipping and it took so long for you to ship I was out of town by the time they arrived. They sat on a hot porch for days. One chile was completely rotten...I have rinsed the rest hoping to save them. Don't have time to roast them until the weekend. We shall see how it goes.”

Helpful Report

Posted 9 years ago

Hi Shelly, did you let us know you would be out of town? We never want to see boxes delivered when our customers are gone. The chile will definitely be rotten by this weekend (9-10 days after it was picked). Please reach out to support@hatch-green-chile.com and we'll discuss replacement options.

Posted 9 years ago

“I ordered one 5 lb. box of mild chile and one 5 lb. box of hot. Though they arrived on the same day, the hot had mold growing inside the box on top of all the chile's. I have read through your shipping practice section and can attest to the fact that no, your boxes did not arrive in well ventilated boxes with holes. This would be why mold was able to grow all over my order. I am greatly disappointed by your company at this time. Having grown up in Albuquerque all my life and eating the fantastic flavors our home state has to offer, I had hoped to recapture that nostalgia and share it with my newly forming family. If you state in your website to ship a certain way to help prevent mold growth and maintain freshness, please follow through; I now have a trash can full of chile I can't enjoy. I know your company is better than this. You are handling a piece of New Mexican pride and heritage here! Act like it!!”

Helpful Report

Posted 9 years ago

Hi William, Per our phone call yesterday, you are receiving a brand new box of Hot this coming week. We have never shipped 5lb boxes with vents and actually tend to have more problems with the larger vented boxes (not due to the vents, due to using carriers like FedEx and UPS who use trucks rather than planes to move product more than the USPS). We strive to provide a great experience and part of that is replacing product which is damaged in transit. I'm sorry that was not satisfactory to you but hope you'll consider revising this review. Best, Preston

Posted 9 years ago

“Sorry to say but my order that was made has yet to be delivered. First told due to rain and couldn't pick. Sense then no contact as when it would be shipped. So no not every happy. Being you advertise a quick delever. ????”

Helpful Report

Posted 9 years ago

Per the rain delay email, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out. Unfortunately in farming, you really are at the mercy of the weather.

Posted 9 years ago

“Easy to order but still haven't received order yet.....”

Helpful Report

Posted 9 years ago

Hi Bruce, Per the rain delay email we sent you last Monday, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out last week due to the rain. Unfortunately in farming, you really are at the mercy of the weather. Best, Preston

Posted 9 years ago

Bruce, It looks like your box was delivered. Would you be willing to revise your review? Thanks, Preston

Posted 9 years ago

“Well, according to USPS they got the shipment information on August 9th. But I still do not have my chilies and we are scheduled to leave on the 16th of August. If they are not here by then, they will sit at USPS for quite awhile.”

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Posted 9 years ago

Susan, Our free shipping option is a 2-3 day service and your chile looks like it has been available for pickup at your local post office for two days now. I hope you picked it up and that you will revise your review in light of the fact that the order was delivered on-time with no problems. Thanks, Preston

Posted 9 years ago

“Still waiting for my order”

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Posted 9 years ago

Greg, It looks like your box is out for delivery today. Would you mind revising this review when it comes in? Thanks, Preston

Posted 9 years ago

“Have not received my order yet.”

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Posted 9 years ago

Cheri, would you mind revising this once your order is delivered?

Posted 9 years ago

The Hatch Chile Store is rated 4.7 based on 12,269 reviews