The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,495 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,495 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 4th December 2025

Joshua R

Debra B

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GREGORY L

1773

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chili received was rotting and had mold growing in box. Opened day I received it. Have pics.”

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Posted 6 years ago

“took way too long and its way to expensive after finding a local grocery store that would do the same thing for two thirds less.”

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Posted 6 years ago

“I have no issue with your Chile, but I have a big issue with your customer service and the way they treat their customers”

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Posted 6 years ago

Hi Georgia, My name is Taylor and I am the manager of our customer service team here at the Hatch Chile Store.. It sounds like you had a bad experience and we would love to find out what happened and how we can make it right. It looks like we reached out to you via email on 10/31 but haven't heard back. Please feel free to reach out to me via email, my email is taylor@hatch-green-chile.com Thanks, Taylor

Posted 5 years ago

“Very disappointed! I’ve been making green chili since the early 70s. I would drive to Colorado to buy chili’s from street vendors. This year I bought my own roaster and it was delivered last week the same day my chili’s arrived from your chili store. My wife and I were excited to get to roasting and freezing. Which we did this last weekend. So far I have made 2 batches of chili and it is by far the worst 2 batches I’ve made. The chili’s were suppose to be medium which they were not. No flavor at all and very very very mild.the almost taste as if they were picked way to premature. The chili’s roasted perfect they just have no flavor at all.”

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Posted 6 years ago

“Ordered medium hot, got MILD no heat at all. Put some n my hash browns very little green chile taste VERY DISAPPOINTED!”

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Posted 6 years ago

“Its was screvoled too soft with receld and dried...”

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Posted 6 years ago

“Several of the Chile’s had mold on them!”

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Posted 6 years ago

“Part of the shipment is unusable.”

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Posted 6 years ago

“Ordered hot and paid 70 dollars, they didn't even have a little bite to them. Was a waste of money.”

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Posted 6 years ago

“I haven’t actually cooked with the chilies yet, so no review on the quality of the product. I had a disappointing reaction to the order process. I ordered online on a Friday, picked 3 day shipping so I’d get them the following Wednesday for a dinner party Thursday. Come Thursday morning, no chilies. I inquired twice via email and did not receive a response. Called and left a voicemail on Friday. The call was returned later in the day. Indicated they had an inventory problem and could ship from the East coast, to arrive the next Wednesday. My shipping charge was refunded, but I felt disappointed with the service of this “small, family owned company” had let me down. Seems reasonable that to offer expedited shipping you’d follow up to insure expedited shipping happened.”

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Posted 6 years ago

“Only on my first bag of hot chili. But the chili is mild at best and nearly flavorless. Having grown up in NM, it’s a huge disappointment so far”

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Posted 6 years ago

“I still am waiting for half of my order”

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Posted 6 years ago

“I ordered 10lbs of frozen, chopped green chiles, but only 5lbs arrived. Calls and emails have gone unanswered about when the rest of my order will ship.”

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Posted 6 years ago

Hi Susan, It looks like you spoke with us on Friday and you already have a re-ship scheduled for today or tomorrow. I'm not sure where the disconnect is here. Did our agent speak to someone else in your household? Thanks, Preston

Posted 6 years ago

“I bought 2lbs of green and 3 lbs of red. I was only shipped green. When I called about the order, I was told the order wasn't reviewed carefully enough when it was sent out and that I could have a 30% coupon to buy MORE chiles. I don't consider being told to buy more a reasonable and realistic way to resolve the situation.”

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Posted 6 years ago

Hi Beth, Per our conversation, we don't (and have not for many years) do mixed boxes. 5lbs is the minimum for our frozen Chile and the order you placed was for 5lbs of green. Though we try to honor special requests wherever possible, we cannot do mixed boxes as food safety regulations require lot and expiration information on the box to match what is in the box. Since our green and red are in different lots and would have different expirations, they cannot be mixed in a box. We shipped the 5lbs of green that you ordered. I'm sorry that we were unable to honor your special request, and think that a 30% off coupon was generous considering the circumstances here. If you'd like to discuss further, feel free to email me at preston@hatch-green-chile.com at any time. Thanks, Preston

Posted 6 years ago

“Ordered the medium peppers and they were mild. I ordered them for my dad who was disappointed The comments on hot say they are not hot either but customer service was great.”

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Posted 6 years ago

“Haven't received my salsa yet. Hope to get it soon”

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Posted 6 years ago

“I ordered 10 lbs of Chile and only 5 lbs were delivered”

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Posted 7 years ago

“Very disappointed. I've ordered Hatch chiles for many years, usually fresh. The chiles arrived three days before I was told they would arrive. I did not know so they were outside our house for thirty-six hours and partially thawed. They were supposed to be in resealable bags, which they were not. Very disappointed in the quality”

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Posted 7 years ago

Hi there! I'm so sorry you were unhappy with the prompt shipment of your order. We ship Monday through Wednesday, as advertised on our site (and also on Thursdays and even Fridays if we can get it to you on Saturday). I'd love to have a conversation about why you expected it to come later rather than sooner. Can you reach out to me at support@hatch-green-chile.com so that we can get to the bottom of this?

Posted 7 years ago

“First off, I love my Hatch Chile and will order again next year. Having said that, the online experience was not good. Kept getting error messages that my order did not go through, try again. After five tries, I gave up. Tried to call customer service but no answer (they did call next day). About an hour after trying to order online and unable to process, I received five emails and five charges to my cc. Customer service did contact me - after I left several messages to try and stop the shipments, (voice and facebook). I was told four of the orders were cancelled and refunded and sent emails confirming that. But I ultimately received two orders and was charged twice! Please fix this for next year!!”

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Posted 7 years ago

Hi Susan, I'd be happy to take a look but everything on our end shows that you were refunded for all of the duplicate orders that you placed. Please reach out to support@hatch-green-chile.com if that isn't the case after reviewing your statements. We actually just moved to a new website so I think whatever issue affected you has been resolved. Thanks, Preston

Posted 7 years ago

“I accidentally ordered an extra 25 lbs. and tried to cancel it with an email and a phone call. Very poor customer service.”

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Posted 7 years ago

Hi Jeffrey, I'm sorry you felt that we provided poor customer service. Your order had already been packed and shipped before we heard from you regarding the accidental duplicate. Had you contacted us a little sooner, we could have pulled the order before it was shipped out. Thanks, Preston

Posted 7 years ago

The Hatch Chile Store is rated 4.7 based on 12,495 reviews