The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,936 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered the hot variety of chiles, not the medium and they were NOT hot at all, but mild. I can get mild chiles here in KC, but i wanted something with some kick. It was disappointing.”

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Posted 5 years ago

“Delivery was slow, but they were upfront regarding the delayed shipping due to a weird season and the Covid-19 issues. Was very excited when the medium-hot Big Jim roasted whole chilies finally arrived!! Unfortunately, I would consider the heat level as mild at best. Overall, fairly disappointed.”

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Posted 5 years ago

“Ordered Med-Hot Roasted Peeled Green Chile. Took a very long time to receive. The 10 pounds of green Chile I ordered was not roasted or peeled completely. I ended up re-roasting some bags and re-peeling "ALL" bags. Also, the Chile didn't have much heat to it at all. I was very disappointed, was not want your web site advertised.”

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Posted 5 years ago

“Rista was not as fat as others I have ordered.”

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Posted 5 years ago

“Need to improve communication on partially shipped orders and when items are shipped.”

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Posted 5 years ago

“The dry ice was completely melted this the chiles àrrived partially frozen with ice crystal s.”

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Posted 5 years ago

Hi, Alan! I'm sorry you had a bad experience here. I'm a little confused, though, since our products are set to ship and arrive frozen. It is totally normal for dry ice to have sublimated away by arrival. As long as your products were cold to the touch, they are safe to refreeze and eat. It sounds like they were, since you mention partially frozen with ice crystals. I'm not sure what the concern was here. Additionally, we always encourage customers to reach out to us at support@hatch-green-chile.com since we guarantee our frozen products to arrive safe. This is posted on our website. Thanks, The Hatch Chile Team

Posted 5 years ago

“Ordered Hot...got mild. Emailed your company expecting a fix...did not fix. My family is from Mesilla and have been eating Hatch chilie for 55 years. I was very dissapointed.”

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Posted 5 years ago

“Honestly, I was quite disappointed. They don't have much flavor and not enough cheese. (on a side note, fyi, your advertisement said I'd received an extra to make it 13 ... I only received 12).”

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Posted 5 years ago

“The hot order was not hot at all, even my 6 years old had no problem eating it.”

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Posted 5 years ago

“I am still waiting on my second box of hatch chili’s!!!!!!”

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Posted 5 years ago

“Was super excited about these but ended up pretty disappointed. I can access fresh hatch peppers each season locally at a handful of stores, but was hoping that we would receive superior peppers in size, quality and freshness by ordering direct. Sadly, none of this happened. Most frustratingly, many of the peppers (40%) were small and premature (~6 inches long with really thin flesh). When roasting, these peppers are virtually worthless. Another quarter of them were well on the way to turning orange/red which really changes the flavor and then there were about 10% that had gone rotten. Considering I can get these peppers here for about 50% of the cost and can hand pick the ones I'm going to buy, I will not be purchasing again.”

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Posted 5 years ago

Hi Robert, I am so sorry! It doesn't look like you ever reached out to our customer service team about the issue. If the customer doesn't reach out we don't have an opportunity to fix the issue. Do you have any photos of the chile you received? Overall, how many pounds were useable chile? Thanks, The Hatch Chile Store

Posted 5 years ago

“Hi All Sorry, but the product was not as good as past chilis I have bought. These lacked the in the pepper. After roasting, there was little left after the skin peel. In times past, I have bought the peppers from Lucky's market and they were great. This direct shipment from your store was sadly disappointing. sorry”

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Posted 5 years ago

Hi David, I am so sorry! It doesn't look like you ever reached out to our customer service team about the issue. If the customer doesn't reach out we don't have an opportunity to fix the issue. Do you have any photos of the chile you received? Overall, how many pounds were useable chile? Thanks, The Hatch Chile Store

Posted 5 years ago

“The chiles were incredibly hot. Way more than we hoped for.”

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Posted 5 years ago

Hi Jessica, If you have any photos of the chile I'm happy to take a look. Was the outside of the box marked Mild? If so, it was 1904. We all have different preferences and tastes when it comes to heat level. I've actually had people tell me out X-Hot has no heat what so ever. Thanks, The Hatch Chile Store

Posted 5 years ago

“This was my first time ordering from The Hatch Chilie Store. It was expensive, so I expected superb quality. By the time my order arrived, many of the chilies had spoiled - had to throw away about 25%. I will wait for my local store, HEB, to source these in the future. I felt like the value and quality for what I paid just wasn't there.”

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Posted 5 years ago

Hi Bernadina, It doesn't look like you ever reached out to our customer service team about this issue. If we don't know about the problem, we don't have an opportunity to fix it. I'm sorry that you had a bad experience here! I pulled up your order and saw that you ordered a 5lb box of chile. We guarantee all Fresh Hatch Green Chile orders for 5lb boxes. About how many pounds of chile did you lose to spoilage? Thanks, The Hatch Chile Store

Posted 5 years ago

“I spent $70 to have 10lbs. of hot chiles shipped to me, and every pepper I've eaten has been mild. This was a huge disappointment!”

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Posted 5 years ago

Hi Brenda, I'm a bit confused here. It looks like your order was for Big Jim (Medium-Hot). On 9/4 you email in and stated "Hi! My order is fine, and I'm looking forward to roasting and enjoying it. Thank you so much for this tasty reminder of New Mexico! Have a great weekend!" Thanks, The Hatch Chile Store

Posted 5 years ago

“It took forever to get the order and it arrived at room temperature in a bag all mashed together. There seems to have been a delivery delay which caused the item to arrive actually warm. They were nice when I called and offered to send me another order. I requested a refund and got it. That is why I gave them two stars and not one. I hope others have a better experience than I did.”

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Posted 5 years ago

Hi Terry, Taylor Mitchell, VP of Operations here. I understand your frustration. Shipping delays are extremely frustrating for us as well. Unfortunately, once a box is in FedEx's hands we have absolutely no control over it. Was there something we as a company could have done to improve your experience here? Thanks, Taylor

Posted 5 years ago

“My father in law orders me 25 pounds of Big Jim every year. This was the first year a good percentage of the chile was extremely small. Between 4-6 inches. I order the Big Jims expecting 10-12 inch chiles for chile rellenos. I think I will tell him to order from someone esle next year.”

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Posted 5 years ago

Hi Tony, It looks like we set up a reshipment to replace the smaller pods you had received. Did you not receive the reshipment? Big Jim typically ranges from 7-13 inches in size. Thanks, The Hatch Chile Store

Posted 5 years ago

“Chili is supposedly x hot but it is not even hot Fred”

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Posted 5 years ago

Hi Fred, Here at the Hatch Chile Store we do strive for 100% customer satisfaction. We do ask customers to give us a call or send us an email if something is wrong with their chile. In the future please reach out to us if there is a problem with your order. We understand that heat level is very subjective. I've actually had people tell us our mild was too hot for them to eat! This year's Lumbre is running a bit on the milder side but it definitely has a big kick. If you would be willing to cover the cost of shipping, we could try to ship you another box of Lumbre or Sandia. Maybe some of the peppers in your box was just a fluke. Thanks, The Hatch Chile Store

Posted 5 years ago

“Half of my order I had to throw away cause they were rotten it’s a lot of money for not much produce, also not very meaty.flavor is good.”

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Posted 5 years ago

Hi Mike, I'm sorry that you had a bad experience here and, after pulling up your order, I can see why. We have pretty clear guidelines on our shipping page as to what services we guarantee. You opted for ground, which states that it may spoil in transit. Many customers have OK results with ground, so we provide it as an option to our customers with that warning. There is also a pop-up that you have to click through warning customers against opting for anything less than 2-Day Air if they are going to order fresh chile for shipment. Ground trucks are often 120-130 degrees as they transit from city to city during the daytime and this causes the chile to shrivel and spoil much, much quicker than it does when transported in a plane. While I can't offer you a refund, I CAN give you 50% off a replacement order if you opt for the guaranteed shipping methods that we offer. It doesn’t look like you ever reached out to our customer service team about the issue. I’m afraid we don’t know about the issue unless the customer contacts us. Thanks, Taylor

Posted 5 years ago

“Have ordered for years with little to no problems, not only the delay in getting orders, email correspondence is not recommended. Nobody is on the same page”

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Posted 5 years ago

The Hatch Chile Store is rated 4.7 based on 12,936 reviews