The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,267 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love green Chile. I had a lot of small chiles in my order, not as good as the meaty Big Jim’s. I would order more items from the store, but shipping costs make it prohibitive.”

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Posted 3 years ago

“Love the chilies. Bought Hot and Extra Hot. Took a little too long to receive so had to throw a few out. But it was around the Memorial Day time frame when ordered. So I won’t complain”

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Posted 3 years ago

“My order came in two separate shipments. The first shipment with xtra hot and hot chile arrived flawlessly and after roasting, we tasted each and found both to have excellent flavor and heat. The second shipment containing medium chile arrived more than a week later. At first it seemed like another perfect shipment but as I started removing pods for roasting I discovered a half dozen chiles that had basically turned to mush. No big deal, rinsed the rest and then roasted. Again, excellent flavor and correct heat level. We know it's been a tough year for harvesting and shipping but are still thrilled we were able to get our Hatch chile fix!”

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Posted 3 years ago

“So good to get Chile from home.”

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Posted 3 years ago

“We were very happy with the order process and the chiles shipped quickly and were fresh when received.”

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Posted 3 years ago

“First time to order. Pure green chili sauce in a jar is excellent. Mama's salsa, not so much. From a NM native, now in the NW.”

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Posted 3 years ago

“I received my order thinking I would have Medium Hot but there was no heat in the chile. I understand this was not a good year for hot chile but I expected some heat. I will deal with it because there is taste in the chile. I will order again next year”

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Posted 3 years ago

“I ordered a case of chilies and paid for 2 day shipping. It arrived late in the afternoon of the 3rd day and I immediately opened, washed and roasted the chilies. There were about 10 chilies that I could not use due to spoilage. I have ordered yearly but have not had this problem before”

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Posted 3 years ago

“Good Quality”

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Posted 3 years ago

“I love the flavor of these chilis, i prefer the flavor over the heat, but the heat is good in some recipes.”

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Posted 3 years ago

“My chilis arrived in great shape! I roasted them immediately and froze them!”

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Posted 3 years ago

“We are loving our chiles! Perfect amount of heat (we got the medium heat Big Jims) Roasted/freezed and dried them immediately because they arrived a bit later than expected. Some had already turned red and a couple were starting to rot. This was not necessarily a reflection of the Hatch Chile store but possibly of USPS. If you have the option of going with another method of delivery, I would.”

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Posted 3 years ago

“Ordered fresh chiles this season. I had to discard 5 from the shipment due to spoilage. Otherwise, the peppers were all greasy and crisp.”

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Posted 3 years ago

“Very nice Lumbre chilis. Roasted up nicely. Hot, but not horribly so. Leaves a nice after glow in your mouth for some time. Only four stars because seven or eight of the pods were spoiled.”

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Posted 3 years ago

“The box was damaged and there was damage to the Chile. Last year my shipment was perfect. I will enjoy the chiles that did make it. Thank you’re”

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Posted 3 years ago

“Love the chilies. They are like Gold in our house. Wish we lived closer since the shipping is painful.”

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Posted 3 years ago

“I have not had a chance to try it yet. Order was received promptly. Looking forward to trying it out, my mouth is watering just thinking about it.”

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Posted 4 years ago

“I love the Hatch store but this time was a disappointment. I ordered my favorite, Abuela tradition red sauce, which was cleary there on the page for ordering. Instead I received Sun Dried red chile. Hatch says they discontinued Abuela's brand and rebranded it to this sun dried but it's the same thing. Its NOT. Distinctly different taste. Since my order was specifically place when Abuela's was on the website, I think I am owed either that product or a refund for substitution without my approval. Hatch was great about trying to help me but even they didn't find out the reason til later. I will continue to order from Hatch because they have been great and the product is good, but this was z big disappointment and I will miss my favorite red sauce.”

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Posted 4 years ago

“Very happy with the purchase. Would recommend to anyone who needs them.”

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Posted 4 years ago

“Great chile most of them are hot got a couple that were duds”

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Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 12,267 reviews