The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,267 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not call the hot green, HOT. At best it's a mild to maybe medium. The red I used on okie tamales, and it made them edible, again I would say not say hot, but maybe a medium. The flavors of both are AWESOME! I enjoy them both on just about everything! I will be ordering again in hope's of a HOT batch! Thanks for the easy ordering and speedy shipment!”

Helpful Report

Posted 5 years ago

“Chile was packed very well. It was extremely cold with the dry ice. I’ve used two packages so far and the chili was fantastic a nice medium hot without being too hot. They did a good job cleaning and deserving the chili. I thought it would be shipped mid October but it came mid November that’s was the only disappointment but it was worth the wait!”

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Posted 5 years ago

“Took a while to get and look forward to making this chili stew. Thy did a real nice job on freezing and shipping”

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Posted 5 years ago

“spicy and great to cook with”

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Posted 5 years ago

“My initial order arrived with quite a few issues. After posting my concerns a rep from The Chili Store contacted me via email. After further explaining my concerns they were kind enough to send another batch that arrived as promised and in better condition. I applaud the follow up and will order again only this time I won’t wait till the bed of the season to be sure I get heat I wanted. Thanks for Effort to make it right!”

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Posted 5 years ago

“Hatch Chile Store stood behind their product and I received what was advertised and listed on their website. Very happy with the customer service...”

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Posted 5 years ago

“The only problem was that I didn't realize I had to specify that I wanted roasted chiles. The shipment I got was excellent.”

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Posted 5 years ago

“I had a little problem with my order but it was resolved very quickly otherwise I would have given a five star .”

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Posted 5 years ago

“Shipping was successful. But some peppers were crushed and mushy. The box was in great shape so the bad peppers were packed with the good peppers. I used to live and work in N M years ago and being only minutes from Hatch area roasted in the fields peppers were always stocked up. These peppers ( most of them ) were first quality and I will be buying more next season. You might want to check the person who packs the boxes and retrain him. Hatch quality should always be maintained . RAY b.”

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Posted 5 years ago

“I have called several times but don't get an answer. would like to order 5 boxes of fire roasted if you have any left.”

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Posted 5 years ago

“had a little problem with my first order with some spoilage. These folks took the initiative to contact me and make it right by sending out another shipment of green chilie to make up for the problem.”

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Posted 5 years ago

“Awesome product and quick shipping. Would definitely recommend The Hatch Chile Store”

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Posted 5 years ago

“Chile arrived when promised and only one chile was soft. House still smells great from roasted green chile. Chile is very tasty and med/hot has a nice "kick" without burning my scalp. A little pricy though.”

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Posted 5 years ago

“Wish I would have ordered earlier in the season. All peppers were getting yellowish red. They did make a wonderful Southwest BBQ Sauce!”

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Posted 5 years ago

“Hatch Chile's are the best Chile peppers I've ever had. It took them five days to get them packed and delivered even after I paid for two-day shipping. Many of the peppers had turned red. Other than that, we enjoyed them immensely. I suggest you make the trek to your local SW grocery store to pick them up and freeze them yourself, while they're in season.”

Helpful Report

Posted 5 years ago

“The fresh red chile arrived in good shape. We've been processing them this afternoon and the color and taste are really good. I would have given five stars except that I had pre-ordered them after last year's harvest and they had difficulty finding my order. It took a few phone calls to get it straightened out. That being said, we will be ordering again next year because the product is so good.”

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Posted 5 years ago

“A few spoiled but overall they arrived in good condition.”

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Posted 5 years ago

“Would’ve have liked a few shipping date options to choose from, to accommodate time that is best for our schedule. Good quality product.”

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Posted 5 years ago

“Was so good to eat that great tasting chili that has a taste all it’s own, like no other! I was disappointed that the medium hot was mild tasting! Next time I will order the hot!! I want some bite to it ! I will be ordering again!”

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Posted 5 years ago

“Despite a shipping mishap, they were attentive and the peppers made it and still in a good condition. I will order again from them.”

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Posted 5 years ago

The Hatch Chile Store is rated 4.7 based on 12,267 reviews