The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 14,000 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 14,000 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th September 2026

1933

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre ordered, arrived molding, we have ordered for years but this time it is a disaster.”

Helpful Report

Posted 7 years ago

“After paying $35 in shipping costs alone (more than the cost of the chiles themselves) the chiles arrived having been shipped cross country simply dumped in a cardboard box with absolutely no protection against being tossed around and damaged in in transit. No bubble wrap, no lining to the box, no nothing. It was a cardboard box full of chiles. Not surprisingly many were damaged and rotten upon arrival. Company’s response was that I should have paid MORE money for faster shipping if I didn’t want them to arrive damaged and rotten. More money than the $35??? Expedited shipping wouldn’t have changed the fact that they take so little care with how their customers receive their product that they dump them in a cardboard box and send them on their way. You would think paying $35 in shipping costs would get you more than a 10 cent cardboard box to protect their product! Inexcusable.”

Helpful Report

Posted 7 years ago

Hi Cara, It looks like you chose 3-Day Shipping which is not a guaranteed shipping method. We have very clear guidelines that specify this is not one of our guaranteed shipping methods. There is also a pop up that you had to click through warning against using any shipping method slower than 2-Day Air. We do not package the chile with any kind of plastic lining or bubble wrap in order to prevent spoilage. The plastic would not allow the chile to breath and would increase the chance of spoilage during transit. It looks like you reached out to us shortly after your order was delivered. Per company policy we inquired about how many pounds of chile you lost and did ask for photos of the spoiled chile. We never received a reply. We then reached out again via email a a month later. We would love to make this right. Please reach out to taylor@hatch-green-chile.com and we will see what we can do in order to improve this experience and get you some wonderful Hatch Green Chile. -The Hatch Chile Store

Posted 6 years ago

“half of the chile was bad & talk to manager she said she could not doany thing about it I will never order ever again it was not hot some was & some was not”

Helpful Report

Posted 7 years ago

I believe I spoke to you on the phone earlier this year. We do make our shipping policies very clear. We do not cover any in transit spoilage if you do not select 2-Day Shipping. As you check out you must check a box acknowledging that you understand our shipping policies. I took a look at your order and you did select Ground shipping which is not cover by our policy. I believe I also made an exception and offered you a free box of fresh green chile if you would pay for 2-Day Shipping. Let us know if you would like to take us up on this offer, it does still stand. Thank you, Taylor

Posted 6 years ago

“Shipping service was terrible. It was a birthday present for my friend. It was not shipped until two weeks after I ordered. Nothing on the web site stated that there would be an unusual delay in shipping. My friend received her birthday gift two weeks late. I would not have placed the order if I had known that this company takes so long to ship.”

Helpful Report

Posted 7 years ago

“Order should have arrived Tuesday or Wednesday at the latest and didn’t arrived til Thursday. Why pay 2 day shipping if it’s not going to be prompt? Love me some Hatch green Chile, but I may now have to consider buying elsewhere.”

Helpful Report

Posted 7 years ago

“3 weeks to deliver my order. Wasn’t even sure they were still in business. As for the product. It was delicious. I bought the 5 lb box of green chilis.”

Helpful Report

Posted 7 years ago

“I NEVER RECEIVED A FOLLOWUP ON MY ORIGINAL CONCERN!”

Helpful Report

Posted 7 years ago

“Your response to an email required I send a 2nd email and your response was disappointing. Not 1 Star for Customer Service, very Poor. Good Chile bad business. Sean, Most businesses offer a Senior or Veterans discount, particularly if asked or is a current customer. I would and I have, (in business for 30 + years). You must be doing well selling your chile, good, you don't need my business. You have competitors who reply quickly to emails and eager to take business from you. Should you offer discounts, please reach out to me. No news letters please, just want chile at a fair rate. No chit chat (news letters) Sean. Marty”

Helpful Report

Posted 7 years ago

Hi, Marty. I'm sorry that we weren't able to provide you with a discount. You're welcome to sign up for our newsletter if you want notification of specials or discounts we may be running. We definitely offer the best rate you can find on chile that is ACTUALLY from here in the Hatch Valley and is picked and packed same-day (for our fresh). The only competitor we have online which produces and sells the same products at the same level of quality as us is The Hatch Chile Express. I'm sure if you peruse their site, you'll see that we offer better prices on chile. All that being said, I have to point out that not offering a discount to an individual doesn't usually constitute bad customer service. If you had a legitimate issue with Sean's service, please feel free to email me at preston@hatch-green-chile.com and I'd be happy to address it. Best, Preston

Posted 7 years ago

“Kept sending monthly shipments and refunds are difficult to get they are inept at office procedures”

Helpful Report

Posted 7 years ago

“Product came spoiled and after two days of calling no one has responded to help out.”

Helpful Report

Posted 7 years ago

“The chillies arrived 7 days after shipping. We have tried 4 times to get a response from Hatch, no luck, no one seems to want to take care of the issue of spoiled product. Extremely disappointed, spend your money elsewhere.”

Helpful Report

Posted 7 years ago

“I was delivered an order 6 days late , it was supposed to be frozen and it wasn,t . being 6 days late does not make sense for an order that was supposed to have been delivered on the 3rd and it is now the 9th . I have the label showing it was sent on the 2nd for over night shipment !. I had my neighbor over tom see my order soft and melted. I opened a complaint with pay pal.I would not order from hatch chili store again............”

Helpful Report

Posted 7 years ago

“This damn review pop-up is the most annoying thing I've every seen on a website. Forces you to scroll up and down to read the right edge of the screen. Annoying, Frustrating and Always in the Wrong Place. Get rid of it.”

Helpful Report

Posted 7 years ago

“Chiles we received had an expired use by date. We are not satisfied. The company said they would seen a new order but it’s been 2 weeks, so we guess they aren’t going to follow through. It saddens me as we have loved our previous orders and love Hatch green chiles. Won’t order from them again. Darn!!!”

Helpful Report

Posted 7 years ago

“Never recoeved the order. Contacted customer service twice and was assured it would be taken care of the first time and that I’d be given an update the second time... but no Chile’s and no update, and it’s been about a month now since I paid over $200 for some chiles.”

Helpful Report

Posted 7 years ago

Hi Kim, Thanks for the feedback. I've taken a look at your order and it looks like the DC marked it shipped but had to cancel the original shipment as FedEx didn't allow for dry ice to your area (I guess things are flown in on a small plane and it's a safety issue). They never alerted us to that and now that we know, we'll get this upgraded to overnight service and shipped without dry ice as an apology. Thanks, Preston

Posted 7 years ago

“You failed miserably. I pre ordered chili’s and you completely blew me off! Don’t ever e mail me again. You can’t live up to your customers! Go away! Never contact me again!!!”

Helpful Report

Posted 7 years ago

Hi Roy, I see two orders from you in our system. One was delivered and the other was cancelled before it was shipped out. We received an email for you requesting a refund since the chile wasn't ready as soon as you had expected. I'm so sorry you were unhappy with the wait on the pre-order. We would have happily shipped it to you once the chile was ready :( Thanks, Preston

Posted 7 years ago

“i canceled it because it was taking too long. i assumed i received a refund. maybe i'm wrong?”

Helpful Report

Posted 7 years ago

“With two day delivery, over 50% of the chili was rotten. The degree was so bad that even the good Chili’s or unusable. I discovered it was better to buy from local specialty markets In my area that were importing hatch chili at the height of season at a better cost.”

Helpful Report

Posted 7 years ago

Hi Randy, The orders I see from you were not placed for 2-Day Service (Except a frozen order which this review would not pertain to) they were placed for ground service. We are happy to re-ship orders free of charge when customers experience in-transit spoilage and have opted for 2-Day Air or better, as advertised on our checkout page. Thanks, The Hatch Chile Store

Posted 7 years ago

“The chili never shipped. The support said I'd get an email when it ships, still no email... Time to cancel the order and find a new way to get my green chili.”

Helpful Report

Posted 7 years ago

“the chile's were not up to the high standards we normally receive from the Hatch Chile store. I know they came from the last picking, but they still should have been better. I personally would not have sent the order to a customer. thank you' waiting for next season. We really like Hatch Chile.”

Helpful Report

Posted 7 years ago

The Hatch Chile Store is rated 4.7 based on 14,000 reviews