The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,267 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chiles had zero flavor. I threw them out.”

Helpful Report

Posted 8 years ago

Hi Natalie, Our Sandia has tons of heat and flavor. Did you wash it or remove the veins? Either of those things will cut down on the level of heat and roasted flavor significantly. Also, did you try more than one pod? The level of heat will vary significantly from pod to pod. Best, Preston

Posted 8 years ago

“First time ordering. Package lost then had to wait a total of 2 weeks after my purchase date to get order. The lumbre were not that spicy. I've ordered hatch chilis where all you need is 1/3 cup to give it zing. These were not that spicy enough for me.”

Helpful Report

Posted 8 years ago

“I am a Physician from NM and placed and order to be sent to Florida. The Big Jim chile they sent was yellow, consistent with last year's ripe crop. I call them and their front office young girl was an immature nuisance to deal with. Don't buy from this Company as you do not know what you will be getting!”

Helpful Report

Posted 8 years ago

“I placed my order and was charged 30+ days ago and still haven't received shipment. I've inquired twice via email about my order and was told the order was still in process. Most recently I was told that a problem occurred during shipment and a new order was being shipped. Overall experience has been terrible, communication nonexistent except when prompted by my inquiries. I'll take my business elsewhere.”

Helpful Report

Posted 8 years ago

Hi Paul, I'm sorry UPS lost your order but it appears we promptly re-shipped it when you notified us of the non-delivery. It looks like the replacement box is scheduled for delivery tomorrow. The tracking number is 1z86455vp244757213.

Posted 8 years ago

“I placed an order for some frozen roasted chili and bottled salsa in August. I received the bottled salsa promptly, but did not receive the frozen roasted chili. In mid-September I emailed customer support to follow up and was told I would receive the order no later than the third week of September. It is now the end of the last week of September, and I have not received the frozen chili. I called customer support today and was told my order will be shipped 'next week'. Nice. More of the same. It appears the quality of what I ordered is so bad that they refuse to ship it. I hope others have had better luck. I will now have to challenge the charge on my credit card. Darn it! I wanted some chili. I used up the last of last year's order a week ago. That shipment was pretty good :)”

Helpful Report

Posted 8 years ago

Hi Ed, I'm so sorry you feel this way! Your order is in the queue for our Virginia distribution center. Unfortunately, there was a technical glitch which resulted in several orders being held in virtual "limbo". They showed up as ready for shipment in our system, but our new distribution center did not have them in their shipping queue. These issues have been resolved and your order is set to go out on Monday. Enjoy! Best, Preston Mitchell Owner The Hatch Chile Store

Posted 8 years ago

“I paid for two days delivery from airfreight .received it in 8 days.”

Helpful Report

Posted 8 years ago

Hi Nick, We ship fresh chile every Tuesday and have a disclaimer on the product pages which indicates that orders must be received by Monday at noon for guaranteed shipping the following day. All orders received thereafter are shipped the following Tuesday. As you ordered on Wednesday, the next shipping day was Tuesday the 6th. It looks like your box was picked and shipped on schedule that Tuesday and delivered in 2 days. I'm sorry if there was some sort of confusion as to when your order would ship and would love to discuss it with you. Would you call us at 575-635-4680 when you have a chance? Thanks, Preston

Posted 8 years ago

“Horrible, first shipment was lost, 2nd shipment has never been delivered. I will never from you again, in fact I deserve a refund.”

Helpful Report

Posted 8 years ago

Hi Margie, It looks like the USPS delivered the replacement box the day you posted this. Would you be willing to revise the review? I'm sorry they lost your first box (which appears to now have been delivered late and probably rotten) but believe that we've done exactly as we should in re-shipping you a second box as soon as you let us know. Best, Preston

Posted 8 years ago

“I was very disappointed in the x-Hot Chile this year. I ordered 25lbs of the mild and 25lbs of the x-Hot, the mild were just as we always get but the x-Hot were the same as the mild. I don't know if I was sent both orders of mild by accident or the Hot Chiles were just not good this year. Derek B”

Helpful Report

Posted 8 years ago

Derek, we'll get a fresh box of Lumbre out to you. It is extremely hot. I don't think you'll be disappointed.

Posted 8 years ago

“Placed and paid for the order in mid-July. Writing this review on August 14th - order not received - no tracking messages received - no idea when to expect the order.”

Helpful Report

Posted 9 years ago

Hi Sharon, it looks like the USPS has lost your box! We'll get that label voided and have a new box shipped out to you today. I'm so sorry this happened. They don't lose boxes very often but when they do, it creates a VERY bad experience for our customers. Hopefully the quick replacement will be enough to change your mind about our company. Best, Preston

Posted 9 years ago

“I pre-ordered 4 25lb boxes. Only 3 shipped. I had to contact you to get the fourth which is hopefully arriving 2 weeks late. Since I need to use it all at once I am hoping the first 3 boxes are not rotting by then.”

Helpful Report

Posted 9 years ago

Please use what was sent to you ASAP. It will definitely spoil by the time your 4th box is delivered! We're sorry that UPS lost the fourth box and have already re-shipped it at no charge.

Posted 9 years ago

Adam, It looks like the replacement box for the one UPS lost has been delivered. Would you be willing to revise your review? Best, Preston

Posted 9 years ago

“chile was very immature and was very poor in quality some was mature most wasnt .what a waste of good money . dont buy here at the chile store. go to sichlers farm in los lunas. if you want good chile”

Helpful Report

Posted 9 years ago

Hi Guadalupe, It looks like we re-shipped you a fresh box since you were unhappy with the Lumbre. In light of that, would you be willing to revise this review? Thanks, Preston

Posted 9 years ago

“Very disappointed in my order. 25 lbs of Sandia Chile that I ordered looked more like 25 lbs of Big Jims. Called right away when I received the order - told it was Sandia. I beg to differ. Roasted all the chile and there was no coughing that you get from roasting hot chile - no burning of hands while peeling all the chile. Chile was thick skinned instead of thin like Sandia's are and were really long like Big Jims and not small to med like Sandia. Made chile burgers for dinner - no heat in the chile! My husband even asked if I forgot to put the chile in the hamburgers. Maybe I shouldn't of pre ordered the chile and waited to place my order so that I get the crop that is picked mid to late August. Last night, smothered our steaks with green chile - no heat. Ugh! Last years order was good and the year before, so this year I am so sad that there isn't any heat to my chile. One positive is that UPS delivered it on schedule and I didn't loose any - not one chile - it was fresh. Ana Maria”

Helpful Report

Posted 9 years ago

Did you devein the chile? All of our early Hot this year has been extremely hot. If not, the only other thing that I can think of is that the picker got out in the wrong row for your box. Please send pics to support@hatch-green-chile.com so we can help figure out what happened and rectify it.

Posted 9 years ago

The Hatch Chile Store is rated 4.7 based on 12,267 reviews