The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

Write Your review

Tell us how The Rug Seller Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Rug Seller Ltd 5 star review on 13th March 2018

Linda O'Malley

The Rug Seller Ltd 5 star review on 4th March 2018

June Hyde

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rug arrived in timely manner, however when taken out one end unfortunately will not lie flat properly and shows the dark lining when viewed when entering room, have tried several remedies, but still showing, very disappointed.”

Helpful Report

Posted 9 years ago

“I have ordered from The Rugseller previously with no issues, unfortunately this time due to poor service on the part of the courier company I am not so happy. My order was placed with no problem and the communication confirming my order was first class. I received an email confirming my order was out for delivery and the details of the courier company provided. The email said next day delivery. A week later and I have still not received my rug. I did chase my delivery last week and was told the courier company had been inundated and that I should have my order very soon, but have heard nothing since. With no consignment number either I have not been able to track my order on the couriers website Whilst I appreciate that courier problems are not directly The Rugsellers fault, given the email from The Rugseller says couriers will deliver next day and they don't I can't help but think that The Rugseller may want to review their despatch email wording. Better to under promise and over deliver, than over promise and under deliver!”

Helpful Report

Posted 9 years ago

“received order within two days. rugs are not heavy enough and are beginning to curl up at the edges making them a bit dangerous re catching foot on curled edge. Would not buy them again”

Helpful Report

Posted 9 years ago

“I wanted to return my rug as the colour match was poor. This was made difficult as I had to organise the return and pay for carriage.”

Helpful Report

Posted 9 years ago

“I ordered a terracotta coloured rug and you have sent a red one... However, as soon as my neighbour stops re building his bathroom and my other neighbour returns I shall know if the red will do. The rug is for a communal area. It looks lovely! Fingers crossed it matches the hall carpet or will be covering.”

Helpful Report

Posted 9 years ago

Hello Belinda, I am sorry to hear that there is some confusion with the colour of your rug. I have checked our stocks and the quantities are correct. Please can you check the label on the reverse of the rug and advise what colour it says? Regards, Daniel

Posted 9 years ago

“After the delivery driver didn't turn up when agreed, the Rug company said they would contact the service but when I called the delivery service they denied any interaction between them. My rug should have been here last Thursday and it has yet to show up! The Rug company said they would refund my money but has yet to do so.”

Helpful Report

Posted 9 years ago

“very poor quality but ok for a fun rug at the price”

Helpful Report

Posted 9 years ago

“Ordered a rug ,it came with a hole in it ! I was offered a refund or replacement .I opted for a replacement for which I was given THREE different days for delivery ,still not here ! supposed to arrive Tomorrow 28th .Don't know if it's morning or afternoon . That's why I have given the rating of poor”

Helpful Report

Posted 9 years ago

“Delivery 2 days late from when I was advised and colour dies not match colour in picture online. Pretty poor all round.”

Helpful Report

Posted 9 years ago

“A noticeable stain on the rug, wrote to the email address provided but yet to get a response even a week later.”

Helpful Report

Posted 9 years ago

“The rug is fine (although different in colour from the picture), delivery was quick, but since I ordered i have adverts from The Rug Seller appearing on most web pages that i open and on Facebook etc. This is very annoying and off putting.”

Helpful Report

Posted 9 years ago

Hello Angelina, Google will show ads relevant to websites that you have recently viewed. Are you able to take a screenshot of one of the ads so I can look into this further for you? Regards, Daniel. The Rug Seller

Posted 9 years ago

“I purchased a rug online and was pleased that it arrived quickly. Unfortunately it was not the rug that I ordered. The packaging had the correct details of the correct rug but the item inside was not that. I was disappointed with the delay in getting a response from the dispatch manager. I was told he would telephone me within 24 hours but he never has. The correct rug eventually arrived after two weeks and I thought that the delivery man would simply take away the incorrect rug at the same time. No. I had to wait at home on another day for the same guy to return and collect that. No apology, and no communication from the Rug Seller. I would not do business with this company again. The rug is of good quality but the service is not!”

Helpful Report

Posted 9 years ago

“I ordered a rug and paid the higher delivery fee to have it delivered on Saturday morning. Waited in but no delivery. Rang the Rug Seller but they don't work on Saturdays so left a message. No rug on Sunday or Monday and Rug Seller did not phone back. Phoned on Tuesday and they apologised, got in contact with the courier and advised that it would be delivered that day, but no rug again. Phoned again the following day and eventually received the rug. The Rug seller have said that they will refund my delivery fee but as this is the first time I have ordered from them I would think twice about using them again, they need to sort out their couriers and they need to have some way of contacting them outside of 9 to 5 Mon - Fri.”

Helpful Report

Posted 9 years ago

“Very disappointed with the quality of the rug. We bought a large flokati rug and when it arrived there was no edging on the back and it was very flimsy. We compared it to an existing flokati rug we had which was half the size but twice the weight, with reinforced stitching on back to prevent distortion of shape. We had asked for the GSM and thought that would be a sufficient indicator of quality but clearly not. The Rug Seller itself was prompt and efficient in sending us the ordered item and information generally. Maybe it is a lesson in you get what you pay for.”

Helpful Report

Posted 9 years ago

Hello Lynn, We are sorry to hear that you were not completely satisfied with your recent purchase. The Flokati collection is extremely popular and we have not heard of any complaints previously. The method of construction of these rugs does not normally vary as there are limitations in keeping with the washable nature of this collection. We would be happy to process a full refund if you are not completely satisfied with your order and would appreciate if you are able to email some images of your previous purchase so we can look into this further. Regards, Daniel

Posted 9 years ago

“After waiting a wk still haven,t received my rug, got an email saying it was despatched on Thurs at 2300 hrs but still waiting! Very disappointed I haven,t received it yet!”

Helpful Report

Posted 9 years ago

“Expected the rug to be of a better quality and much bigger.”

Helpful Report

Posted 9 years ago

“Bought a large pink rug earlier in the year and am very disappointed. It has still not stopped shedding and is showing 1 area where the material is coming away from the backing and another that looks like a hole is appearing.”

Helpful Report

Posted 9 years ago

“Was very disapointed , with the lack of communiation ! Had a delievery for friday and i took the day off work , waited the whole day and at 5 pm rang up to see how long it was going to take. Was told that my rug was one of the rugs that didnt turn up In the delievery and someone was supose to ring me to inform me the day before! I was really angry that i was not told and then to take the day off work, i was not happy at all. But eventually did get the rug on a tuesday , and again nothing was said to me when the deluevery would come . Luckily someone was home !! But i did get s discount of £5 because i found the rug cheaper else wer and they pricematched it.”

Helpful Report

Posted 10 years ago

Hello Sofie, I am sorry to hear there were delays by the delivery company which have inconvenienced you. Our customer services team are very proactive in keeping customers informed of delays should we be advised by the couriers. Your feedback and valued custom are greatly appreciated and we will be monitoring the couriers performance to ensure there are no repeat instances. Regards, Daniel

Posted 10 years ago

“Ordered a rug for a Saturday AM delivery, but it didn't arrive when I asked why they said the following: We do state in the terms and conditions deliveries can take 1-10 working days. Saturday delivery does not necessarily mean the closest Saturday to when the order was placed. If we have to have orders transferred from another of our locations this can add a few days onto delivery. It came the following Saturday, so I had to wait a lot longer than what I thought and for the extra money it's not worth it. Otherwise the rug was great.”

Helpful Report

Posted 10 years ago

“Ordered my rug ages ago and still don't have it as apparently the courier lost it. Only found this out by chasing it myself.”

Helpful Report

Posted 10 years ago

The Rug Seller Ltd is rated 4.7 based on 21,363 reviews