The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,363 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Runner is of good quality, but disappointed with lighter coloured fibres showing through in places....gives impression it needs vacuuming even though it's perfectly clean!”

Helpful Report

Posted 8 years ago

“Anti-slip sheet. Works fairly well but needs to be attached to rug to properly prevent movement.”

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Posted 8 years ago

“I ordered a oblong rug but, received a round one. My wife, boss, like it so no problem.”

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Posted 8 years ago

“very disappointed,did not realised had to pay return delivery charges,the company should have given two more chances to change rugs with redeemable vouchers to the value of return delivery charges. thanking you Bob”

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Posted 9 years ago

“Was not very happy with the rugs. The colour shown on the Internet was completely different to what arrived. I had to then purchase additional things in order to make it appropriate. Not very happy.”

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Posted 9 years ago

“Ok rug...poorly wrapped”

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Posted 9 years ago

“I ordered two rugs to have a choice - both rugs were really nice and good quality - either one would have been nice but I made my choice and sent the other one back. Returns service isn't great in that you have to organize and pay for this yourself - it isn't the paying so much as having to find a company to take it back - other rug sellers arrange return even though you have to pay which is fair enough. My biggest gripe is I still haven't had a refund - even though I sent it back on the 11th May its now the 27th - it came out of my PayPal account quickly enough why cant it go back in? I spoke to two people with regard to my orders and they were both helpful and polite.”

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Posted 9 years ago

“Service was very good and prompt. Unfortunately, the rug non slip underlay did not work very well.”

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Posted 9 years ago

“Paid £20 for a Saturday delivery and rug arrived on Monday.”

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Posted 9 years ago

“Arrived very quickly, little disappointed with rug as it has a small flaw right in the middle, decided to live with this.”

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Posted 9 years ago

“I had to chase up my purchase / refund and then again another putchase. It took an age for them to tell me my first order was out of stock, then had to chase for refund.the second order, there was no indication of delivery time until I emailed. The rug when it did arrive was good but not true of its dimensions. Poor customer relations and not enough correspondence to let you no what's happening”

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Posted 9 years ago

“Liked the colour but disappointed to find after only 2 days that one of the corners became detached from the external edging, exposing a frayed end. Had to result in stitching this back in place. In hindsight I should have returned the rug. Now concerned re the overal durability if the rug as it is in the kitchen. Mrs Cobbett .”

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Posted 9 years ago

“The rug was fine, exactly as described and just what I was looking for. However, wrong size delivered which was a pain as I had to take it into work as it needed a signature on return.”

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Posted 9 years ago

“It's ok, but I did think it was a hug rug when I bought it as that was the I followed from the internet.”

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Posted 9 years ago

“Rug seems to be as described and ordered - good value for money. However the delivery process was less than satisfactory as the company used-UPS - were clearly inefficient. I was given a date of proposed delivery and was actually in when delivery was first "attempted" but did not hear any doorbell or knocking. Discovered a card later that morning but it had not been fully completed so I could not ascertain which collection point it had been taken to. No real option but to request another delivery - impression given was that it would be the next day but waited in all day to no avail. Third day it arrived just as I was going out. Communication must be improved to effect a good service.”

Helpful Report

Posted 9 years ago

“Email received when payment made however no further info received regarding despatch details likewise with return.I had to make contact by phone to confirm details .I did however receive confirmation of return by email after my telephone call.”

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Posted 9 years ago

“the rug looked thicker and the squares more defined in the picture on the website. I was disappointed when it arrived.”

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Posted 9 years ago

“The rug was rolled tightly & this has stopped the rug from lying flat even after a week. Should I roll it the opposite way to try & see if this solves the problem.?”

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Posted 9 years ago

“Rug arrived in good time. The picture on the website was a much lighter colour than real life. Looked wrong in my room. Returned it. A bit of an effort as it is returned at your own cost and i needed to find a courier”

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Posted 9 years ago

“It was a pity that my order was taken by a young lady who obviously had had a really bad night, I had to give her my name, address and email and all the ordering details at least three times and repeat myself, I felt that she really was not with it at all. I then did not receive an email to confirm my order after asking for it twice, so in fact I was a little nervous that the rug was not going to appear at all. The rug was not delivered on the day it was supposed to be delivered because apparently the courier could not find our house (which is on a main road); he could have telephoned us if he had had our telephone number. I then had to chase the courier company to find out about our order and eventually it was delivered the next day. Pity, because the rug is nice.”

Helpful Report

Posted 9 years ago

The Rug Seller Ltd is rated 4.7 based on 21,363 reviews