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Titan Fitness Reviews

4.5 Rating 27,880 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,880 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 2nd August 2025
Eddie P
Titan Fitness 5 star review on 26th July 2025
Daniel M
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
You've sent me a timer with parts missing. And your service is horrible. I've been sitting on 2 weeks waiting for a reply for you to give me 2 nuts to put into the timer and no response. Completely unhappy was my purchase.
Helpful Report
Posted 1 year ago
Only got 1 of 2 boxes for the lat pull down, paid extra for shipping and now they can't locate the other half of the order. Buy from somewhere else. Fighting with this company over items you paid for is a complete waste of time
Helpful Report
Posted 1 year ago
No good company
Helpful Report
Posted 1 year ago
The business model of this company is so terrible. I can't believe you make customers pay a restocking fee for things that have never been used. I will not be buying from you in the future.
Helpful Report
Posted 1 year ago
The pivoting tricep bar is the most useless product that I have ever brought in my 30 plus years of fitness and weight training. The bar is extremely poorly designed and Titan’s return policy is abysmal. Therefore, I am stuck with this useless product.
Helpful Report
Posted 1 year ago
lI never received the dumbells
Helpful Report
Posted 1 year ago
We received another set of equipment when the first one had a defective part and we put together the new set and had another defective part. We are very concerned about the quality control that goes into shipping these sets of equipment out. We wanted to purchase more equipment but is very concerned after this experience.
Helpful Report
Posted 1 year ago
FALSE ADVERTISING!!! The photos on the page and specifications list a 31mm grip diameter. But what I got is 25mm. The bar is too thin, actually hurts your hands to grip it is so small. I also had to sand down several rough spots. I would have returned if it wasn't for the customer paid Shipping and 20% restocking fee.
Helpful Report
Posted 1 year ago
I will never buy anything from This place again horrible customer service don’t recommend and will not recommend to anyone
Helpful Report
Posted 1 year ago
Horrible delivery services.
Helpful Report
Posted 1 year ago
Rack was damaged and they want to do nothing about it
Helpful Report
Posted 1 year ago
Absolutely terrible customer service! Sent part of a rack and trying to get the issue corrected is impossible for this group. Still owed a refund of 700 that has been with them for weeks. All they have to do is ship the remaining parts and they have no idea how to make this happen?
Helpful Report
Posted 1 year ago
Barbell showed up in flimsy broken down packaging barbell was chipped and scraped. Customer service has been non responsive and hard to get ahold of. Still dealing with them trying to solve the issue. Will be buying from rogue from now on.
Helpful Report
Posted 1 year ago
The seat portion was welded on crooked. One side is of the seat frame is higher than the other. Poorly made and super annoying since I didn’t realize it y til it was already assembled and I sat on it.
Helpful Report
Posted 1 year ago
Missing a small weight, and the latch does not close shut.
Helpful Report
Posted 1 year ago
my bench arrived missing a bolt, and the rubber stop that screws into the base wont thread in, its either cross threaded or drilled incorrectly. titan customer service is beyond horrible-i have been on hold 5 times for over 20 minutes and never spoke to a person, i have emailed 4 times with just a response that the issue has been updated ? i have texted the company 2 times without a response. i finally got through on the phone only to be told i now have to submit a video showing the defective bench. this was backordered and now it its backordered again. i paid for the bench 11/11/2023 and will not have a new one until at least 1/15/2024,,,look elsewhere
Helpful Report
Posted 1 year ago
Shipment came damaged and in different shipments. Customer service are all Filipino and cannot understand what I say and I cant understand them. Absolutely horrible product support. Quality is sub optimal. And price decreases shortly after shipping and they will not price match within a 30 day. Period. Please stick with Rogue Fitness or even PowerTec. Better quality and much better American customer support.
Helpful Report
Posted 1 year ago
The product was projected to ship in mid-November but was not received until early-December. When it did come in the package was damaged and had been repackaged by the shipper. Upon opening, the product was scrapped up, damaged, and had missing parts. Contacted customer service and was told it would be resolved. After several emails back and forth with customer service, missing parts still haven't been replaced. I have bought thousands of dollars worth of gear from Titan and never had this problem! Very disappointing to say the least!
Helpful Report
Posted 1 year ago
I ordered rings and straps for my rack and only received straps. I tried to explain on email which takes forever and sent pictures I get a response of your order has delivered 🤦‍♂️ now I had to explain again to wait for another response forever now I’m being sent to someone else which is taking forever. I want to give my business again but now I am second guessing ordering anything going forward.
Helpful Report
Posted 1 year ago
I received the item quickly but it was cosmetically damaged in shipping. Titan declined to exchange the damaged part and instead gave me a 10% refund. I would have rather had the replacement part but Titan refused.
Helpful Report
Posted 1 year ago
Titan Fitness is rated 4.5 based on 27,880 reviews