Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,906 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 14th August 2025

1496

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I placed an order then I realized I placed it incorrectly. I called within 10 minutes and they said I could not cancel the order. Their support mislead me all along and said they would stop the delivery once it initiated. That was false. Then it was delivered and they said they would refund the money. Lie. Now they want me to pay to ship it all back to them. Furious.”

Helpful Report

Posted 3 years ago

Hello Jarod, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to any orders once they have been placed due to the quick turn-around time. I checked your account and noticed that you've already spoken with one of our customer service specialists, who has already submitted your return request and that the return shipping fee has been waived. Please email us at info@titanfitness.com with the subject PBR Amyra if you require further assistance.

Posted 3 years ago

“There are no instructions.”

Helpful Report

Posted 3 years ago

Hello Will, please accept our sincere apologies if the item arrived without the manual. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products and make sure that every product we ship has a manual inside the package. The item's manual may be found at http://titanmanuals.com/pdfs/SALPLRV2.pdf. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“I bought a scratch and dented bar that didnt have a hole drilled in for the other bolt. Was way bigger than expected. Can't return it.. Return policy is so hard to do and is not a simple process”

Helpful Report

Posted 3 years ago

Hello Brent, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who informed you that unfortunately since the item is from scratch and dent, it will have imperfections so you can drill a hole on that part. You may measure the dimension on the other side that has a hole for your guidance. . Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Still received the wrong product”

Helpful Report

Posted 3 years ago

Hello Miguel, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I sent you an email on July 06, 2022, asking for photos, but I have yet to hear back. Please contact us at info@titanfitness.com with the subject PBR Amyra so that we can assist you further.

Posted 3 years ago

“I was shipped the wrong product. When I called to inform Titan Fitness of the error and arrange to return the incorrect item and request the correct item be sent to me, I was informed that I could only be refunded the cost of the correct item and I would have to reorder. This is because Titan Fitness "cannot replace scratch and dent items". Replace??? I never received the item in the first place! That's not a replacement - that is a fulfillment of my original order. Additionally, to reorder the exact same item, I pay MORE as the price has since gone up. This is my first and LAST purchase with Titan Fitness based on the customer service I received. Oh - and best yet..... I was told I won't be refunded for the item I purchased until I ship back the item that was erroneously sent to me - AT MY COST!!!???? Ridiculous.”

Helpful Report

Posted 3 years ago

Hello Kim, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to return for a refund. I have checked, and we issued the full refund on July 01, 2022. If you need further assistance, please contact us at info@titanfitness.com and reference PBR Amyra.

Posted 3 years ago

“It is very unfortunate that I have to leave this review, but I have been unable to receive any kind of meaningful response from this company after multiple attempts, and I need other buyers to be aware about how alarmingly unprofessional Titan Fitness is. I purchased a Plate Loaded Functional Trainer from Titan back in early March. All was going well until I started to set up the trainer and noticed that two of the vital parts were damaged. I contacted the company about this - they said they were not able to send the individual parts as replacements. They could only send an entirely new box, which I would have to take the replacement parts from, put in the old damaged parts, and then reseal and send the entire box back. Odd way to work, but I said sure I will do that. Then, the new parts that arrived in the new box were damaged just like the old ones. This was clearly some sort of manufacturer issue. I contacted the company again, informed them of this, and said I just wanted my money back. They said they would only refund my money once I shipped all the original equipment back to them. This meant I had to take apart the entire rest of the trainer that I had already set up, and figure out how to repack it. If you have never ordered a very heavy piece of home gym equipment to be delivered (at least from this company), let me tell you: the parts are so heavy and bulky, and the cardboard boxes they use to ship them are so flimsy, that the boxes inevitably arrive completely falling apart. This means that the boxes they used to ship to me were not able to be reused to ship back. So, naturally, I asked Titan fitness to send me boxes that I could then ship back. They told me they couldn’t do that. They said that I would then be reimbursed if I could find my own boxes and use those to ship the items back. Consider for a moment how difficult it is to find reinforced cardboard boxes that are over 6 feet long and wide enough to accommodate a fully disassembled plate loaded functional trainer. Needless to say, it took me considerable time and money to procure those boxes. But I was told by Titan fitness, in writing, that I would be reimbursed for those boxes. So I did everything I was supposed to do on my end, and sent the trainer back in the new boxes I had purchased. Then I waited. And waited. I could see from FedEx‘s records that the boxes have been delivered back to Titan fitness, but there was no acknowledgment from Titan fitness, and there was no refund. I had to follow up with Titan Fitness multiple times AFTER this before I could even receive my refund for the original purchase that I made back in March (it was now May). When I followed up to ask where my refund was for the boxes that I had to provide to ship back THEIR OWN damaged equipment, I was told by a supervisor named Shea Connor that they were not able to refund me any more than the purchase price of the item. I responded to him quoting what his own team had told me, in writing, about being refunded for that expense. That was back on May 25. It is now June 23, and I have heard nothing – not a single reply - from Shea Connor or anyone else on his team in response. So I have been left to shoulder the burden of the time and money to return this remarkably flawed equipment back to this company, I was never reimbursed for that expense, and I continue to be stunned by the lack of consistent communication and professionalism from this company. I have photos and emails and multiple examples of evidence in writing to back up what I have said here.”

Helpful Report

Posted 3 years ago

Hi Will, Thank you very much for the honest feedback you have had with your return request. My sincere apologies that you had to go through with his even after you have followed every step and even secured you own packaging materials. I have had a chance to make a follow up on this and I am glad to see that the full refund including the amount for the boxes has been issued. We have taken your feedback to heart and will come up with ways to make return requests be more streamlined and all information be available so situations like this are greatly reduced. Thank you very much for letting us make it up to you!

Posted 3 years ago

“This has been my worst experience with Titan Fitness yet! Ordered the Husafel Stone and Loadable Wheel Barrow at the same time but they came weeks apart. My Husafel stone finally arrived damaged. It was sitting on my lawn open with no packaging. The plastic wrap was across my lawn ripped up. The Husafel stone must’ve been sitting around in the warehouse improperly stored because when it arrive at my house it had a huge rust spot on it and numerous scratches.”

Helpful Report

Posted 3 years ago

Hi Matt, thank you for the review and we sincerely apologize we were not able to provide a positive experience for you. I have had a chance to check this for you and a replacement and a full refund has been issued. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. Thank you for letting us turn this around for you.

Posted 3 years ago

“I ordered an in-stock item. It was delayed 3 times while in transit. When it finally arrived, the end of the trap bar was hanging out of the package and the end was scratched and dented. I took a picture and sent it to Titan and was asked for more pictures even though you could clearly see that about 4 inches of end of the trap bar was sticking out and damaged. I told them that I decided to open this horribly packed product and found no further damage. I also told them that there was quite a bit of weld internal to the bar which you can hear with any movement. While the bar was damaged, I told them that the integrity of the bar would still allow me to use it as intended and that the huge inconvenience to return it would not be worth it. Shortly thereafter. I received an email asking for a positive review based on their customer service. I was blown away! I waited almost 2 weeks for damaged goods and nothing was offered for this except an apology. I responded this to them and gave them an opportunity to respond. Crickets. Not a great experience for sure.”

Helpful Report

Posted 3 years ago

Hello Paul, My sincere apologies sir about the experience you have had with the delay and how the item arrived. I have had a chance to check and I can see that one of our correspondents was able to offer a compensation after your follow up email. We value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. I also would like to apologize as a customer service review would be sent after an email thread has been deemed closed by a correspondent.

Posted 3 years ago

“We ordered the caster wheels for the mass storage system. We have 2 of the the 42", 2-tier racks. The wheels do not fit. The bolt patterns on the wheels are not even close to lining up with the ones on the rack. We haven't had an issue with any of their products until now.”

Helpful Report

Posted 3 years ago

Hi Keith, please accept our heartfelt apologies for the issues you have had with your order. Unfortunately, these caster wheels are not compatible with the version of the mass storage that you have and we are working on updating our listing to reflect this information! We certainly do not want our customers to feel this, let alone, experience it. I have had a chance to check your account and I can see that a return for a full refund was issued. Thank you very much for this feedback and honest review and we have reached out to our Online Team to make updates on the item's online listing. Hearing from customers helps us further improve our services.

Posted 3 years ago

“I was disappointed in addition to pin I ordered a pull down bar. After confirming order, I was notified it was no longer in stock. I signed up for notification when back in stock. I received an text stating it was back in stock but when I tried to order showed that it was still “out of stock””

Helpful Report

Posted 3 years ago

Hi Madonna, I'm really sorry to hear this. If there is no restocking date, our warehouse team cannot hold on to the order and will have to eventually cancel it. We also sincerely apologize for the in-stock notification. We are constantly working to better enhance this system so these notifications will be more accurate than before. On some cases, our system sends notifications for items that are back in stock but our online team already receives orders for them, rending the item out of stock again.

Posted 3 years ago

“This rig should not be worth $300+ for not having stringers or even bolts to bolt into the walls. I am generally pleased with titan fitness but the rig I bought is clearly over priced and without basic tools.”

Helpful Report

Posted 3 years ago

Hello Roman, thank you for your feedback. I checked the item listing and it is indicated on the product page that the rack stringers and wall mounting hardware are not included. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the website. Please email us at info@titanfitness.com with the subject PBR Amyra if you require further assistance.

Posted 3 years ago

“Received a barbell instead of my j hooks. Had to call in to get replacement and schedule pick up. Was a real hassle”

Helpful Report

Posted 3 years ago

Hello Kevin, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on June 24, 2022. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“I ordered 20lb dumbbells and the first time around they got lost at FedEx facility, which is not necessarily their fault. However, the second time around they sent me a 20lb rubber ball instead of my dumbbells. I still have not received my dumbbells and it has been well over a month. Pushing it to two months.”

Helpful Report

Posted 3 years ago

Hi Laura, my sincere apologies for the amount of time this took to resolve and also for sending the wrong item on the replacement order. I have had a chance to check your account and I can see that the original order was lost by FedEx back in the middle of May and had we have been notified, we would've keyed a replacement right away. I am glad to see however that the second replacement order was received on 06/26. Thank you very much for the opportunity to correct this for you and thank you very much for your patience as we work constantly to improve our services so errors like this are reduced to 0.

Posted 3 years ago

“They sent me the wrong product and then I had to send it back, the problem not sending it back is the work I had to do to send it back because of a Titan error, I would have appreciated compensation for my work but I did not receive anything. In the end I received the product I ordered, I don't think I will order again at Titan.”

Helpful Report

Posted 3 years ago

Hello Manuel, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option than the one we have presented, which is to return the wrong item for a replacement. We're delighted you received your replacement order, and if you have any concerns, please email us at info@titanfitness.com and mention PBR Amyra.

Posted 3 years ago

“I'm still waiting to find out where my last order it. Was shipped to the wrong address and I've been waiting to hear back from you.”

Helpful Report

Posted 3 years ago

Hello Brad, please accept our heartfelt apologies if your order was shipped to the wrong address by the carrier. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We hate to hear that FedEx shipped your order to the wrong address. In the future, I recommend contacting their customer service department to clear up those issues with them to avoid them happening again. We sent you an email on June 29, 2022, and confirmed that you have received your order. If you have any concerns, please email us at info@titanfitness.com and mention PBR Amyra.

Posted 3 years ago

“We site clutches on payments Not easy return process based off of website glitches . Made me feel like I was lying about my issue even though I reported within 5 min of it happening . Out of stock process super slow 1 week after order arrived only then I was notified about my shirt being out of stock. Terrible.”

Helpful Report

Posted 3 years ago

Hello Joseph, please accept our heartfelt apologies for the technical issues upon placing the order and for the out-of-stock Titan Fitness Tee. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the availability of our products. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your return request that was refunded on June 14, 2022. Please reach us at info@titanfitness.com if you require further assistance.

Posted 3 years ago

“Ordered x3 lever arms, pin was broken. Couldn’t get replacement for over a month. Ordered x series roller j hooks, holes were off. Got sent replacement roller j hooks, holes were off. Got x3 extended arm, had to drill out hole myself to get it to line up. I like the pricing on Titan items, but seems to be that it’s cheaper because there is zero quality control. This is besides the point that most of these items were marred and scratched upon arrival. After getting the two pairs of faulty roller hooks, the only solution I was offered was to send them back for a refund which I would not get until they arrive back at Titan. Ya..”

Helpful Report

Posted 3 years ago

Hello Lanny, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your return request. Please email us at info@titanfitness.com with the subject PBR Amyra if you require further assistance.

Posted 3 years ago

“My short lat pull down isn’t even shipped yet, it was scheduled to ship 6/11/22…..if I had known it was going to take this long I would have ordered from a different company….”

Helpful Report

Posted 3 years ago

Hello Long, please accept our heartfelt apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I wasn't able to locate any emails or phone calls from you; if you have an outstanding issue, please reach out to us at info@titanfitness.com and reference PBR Amyra and we will be more than happy to assist you.

Posted 3 years ago

“No easy cancelation, rogue and rep both have easy cancelation.”

Helpful Report

Posted 3 years ago

Hello Andrew, please accept our heartfelt apologies if your cancellation request was not granted. Your feedback will undoubtedly be used to enhance our cancellation policy. I checked your account and found that you had already spoken with one of our specialists, who informed you of the cancellation policy that orders can no longer be canceled once shipped. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“never received my rack - delivered to someone else.”

Helpful Report

Posted 3 years ago

Hello Jim, please accept our heartfelt apologies if the item was delivered to the wrong address. Unfortunately, we have little control over these, and our carriers try their best to keep the tracking information up to date. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items on schedule and equally delivers the shipments. I looked into your account and found that you had already spoken with one of our specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 3 years ago

Titan Fitness is rated 4.5 based on 27,906 reviews