Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,907 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 14th August 2025

1496

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would not recommend this platform. The rubber tiles do not fit. There are fitment issues.”

Helpful Report

Posted 3 years ago

Hello Joshua, please accept our heartfelt apologies if the item you purchased has fitment issues. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I reviewed your account and found that we have issued a replacement for the Rubber Lifting Tiles - 4 Pack that has been delivered on June 09, 2022. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“I did not receive instructions for my sissy squat machine.”

Helpful Report

Posted 3 years ago

Hello Javier, please accept our sincere apologies if you did not receive instructions on how to assemble the sissy squat machine. To avoid customer confusion, we will consider your feedback to improve the manuals for our products and ensure that we include one on every item. I reviewed your account and found that one of our agents provided you with the manual via email. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“Delivered to the wrong address twice”

Helpful Report

Posted 3 years ago

Hello Joseph! We sincerely apologize for your experience. Your feedback will absolutely be used to enhance our shipping procedure, ensuring that our partner courier delivers the items on the schedule and to the correct address. We hate to hear that FedEx delivered your order to the wrong address. In the future, I recommend contacting their customer service department to clear up those issues with them to avoid that happening again. I reviewed your account and found that we have issued a replacement for the Loadable 15" Olympic Dumbbell Handle that has been delivered on 06/09/2022. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“Apparently FedEx has lost our lat machine only received leg extension”

Helpful Report

Posted 3 years ago

Hello Bryan! Please accept our heartfelt apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I reviewed your account and found that we have issued a replacement for the 10 - 300 LB Lat Tower Selector that was delivered on 06/09/2022. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“I ordered a bar holder that's compatible with the Titan 2tier Mass Storage System, yet there is no place on the storage system to attach it! It says it comes with the horizontal mounting bracket, but it does not. Contacted support and still haven't helped me. Why sell a product for your storage system if it doesn't work. Poor information. Poor support.”

Helpful Report

Posted 3 years ago

Hello Charles, we appreciate your feedback! We were able to locate your recent order with us and found the order was returned and refunded. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“I don’t recommend this to anybody!”

Helpful Report

Posted 3 years ago

Hi Michael, we appreciate your feedback. We always aim to deliver a great experience and are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to improve and ensure this doesn’t happen again. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“The bench was not the quality I was expecting and the bench itself was lopsided. You guys sent a replacement so hopefully the new one is better, but now I have to find time to disassemble, box up, and ship the old one. Super frustrating.”

Helpful Report

Posted 3 years ago

Hello John, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. Your feedback will certainly be used to improve the products we manufacture in order to achieve our objective of providing the highest quality possible. I reviewed your account and found that we have issued a replacement for the Single Post Competition Flat Bench that has been delivered on June 05, 2022. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“My packages all came in broken boxes and had a grease/oil residue on them. I expected to use them when I got them but now I have to wash them all.”

Helpful Report

Posted 3 years ago

Hello Gracie, please accept our heartfelt apologies for receiving your order in damaged packaging and for the item having oil residue. We value our customers' feedback and are constantly working with carriers to enhance our packaging so that it can endure the rigors of transit. We were able to locate your recent order with us and found that one of our product specialists has reached out to you. The oil around the item is the factory oil that protects them during storage and transport. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“When I initially placed my order I had the wrong address entered for delivery (which was my mistake) as we moved just a few days prior. I reached out by email immediately (as this was Friday afternoon) to see if the address could be revised or if the order could be cancelled and I would just reorder with the corrected address. I was stunned that the next day the email I receive says "I understand you need to make changes to your order, however, it has already been released to our customers. We are no longer able to make any changes to it. We can contact FedEx and have it rerouted to the correct address; however, they will be charging $20 per package. Let me know if we should proceed and we will send an invoice." I reached out immediately to avoid any rerouting fees or would have been happy to cancel/reorder. I'm also a bit upset as well because the "this has already been released to our customer (me)" because when I looked at the tracking given to me I see; 23 Mon 05:12 AM Shipment information sent to FedEx 17050, US, United States · FedEx® 24 Tue 12:00 AM 2022-05-24T00:00:00 Picked up NEWVILLE, PA, 17241, US, United States · FedEx® Which tells me that the address very well COULD have been changed as the label wasn't evenc reated until Monday and wasn't picked up until Tuesday. So I got hit with a $20 charge even despite being vigilant of my inital error. On top of that I sent numerous emails and phone calls regarding this delivery as the tracking STILL showed my old address. It was not until Thursday that the tracking showed the address change request; 26 Thu 05:11 AM Address corrected US, United States · FedEx® And by then they already attempted to deliver to the wrong old address (I know because I had to call FedEx to ensure they in fact did have my updated address). I finally received the squat bar and I'm happy with the product itself but this process has been a nightmare and I don't honestly know if I will purchase from Titan again because of how much chasing down I had to do on top of paying extra just to correct this.”

Helpful Report

Posted 3 years ago

Hello Cameron, please accept our heartfelt apologies for the difficulties you had with your order. We are unable to make adjustments to many orders after they have been placed due to the quick turnaround time. Your feedback will undoubtedly be used to improve our processes in order to provide the best possible customer experience. We're thrilled to hear that, despite your negative experience, you're still satisfied with the item you purchased. If you need further assistance, please contact us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“After 2 months, I finally received my racks from Titan. I ordered two X-3 racks in yellow. I received a red and an orange rack. I have three adjustable benches. Two work fine. One was sent missing hardware. The adjustment bar does not line up with the holes and therefore is not usable for any incline work. I am not happy with my order.”

Helpful Report

Posted 3 years ago

Hello Jeff, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working with carriers to enhance the products we manufacture to achieve our goal of providing the highest quality possible. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“They sent me half of my package only one of the two dumbbells that I needed immediately.”

Helpful Report

Posted 3 years ago

Hi John. We sincerely apologize for your experience with us. I reviewed your account and found that we have issued a replacement for the missing 100 LB RUBBER HEX DUMBBELL that has been delivered on 06/08/2022. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“I was sent the wrong item”

Helpful Report

Posted 3 years ago

Hi Matt. We sincerely apologize that we sent the incorrect item. It is our top priority to ensure you are satisfied with your experience. I reviewed your account and found that we have issued a replacement for the correct item, and upon checking, it has been delivered. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“I purchased from Titan after doing a lot of research on both price and quality. Titan ranked best for quality on a budget. That being said I was extremely frustrated when I purchased my order and it kept getting delay after delay. Several months later I've finally received my items. I do wish I had the money to buy from Rogue, I know I would have gotten the items faster. My cerakote bar was delivered same week as it was ordered from Rogue and the quality was amazing. That being said I really didn't have that kind of money. Support gave me no compensation and only offered to cancel my order... I've never had a company offer so many times to cancel my order rather than find some type of offer of good will. I'm not sure if I'll purchase from Titan again. The products are built well from what I've received but the experience left me a bit jaded.”

Helpful Report

Posted 3 years ago

Hi Michael. We sincerely apologize that we could not provide a positive experience for you. It is our top priority to ensure you are satisfied with your experience. I reviewed your account and found that the order for the X-3 Series Bolt Down Power Rack was on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, upon checking, it has been delivered. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“I placed a large order in February. The entire order was fulfilled within days with the exception of a barbell and the uprights for my rack. The barbell was taken care of almost immediately. The uprights however were a different story. The dates kept getting pushed and there was no follow up from titan. I called repeatedly to figure out what was going on. In the end I had to cancel the uprights and reorder some that were in stock. The ones that were in stock were considerably more for the same product in a different color. They also had major issues with payment and how it was supposed to be taken. In the end I finally got a hold of someone competent and they were able to take my payment over the phone with no issues. The products are great. The customer service is hit and miss at best.”

Helpful Report

Posted 3 years ago

Hi Adam! We sincerely apologize that we could not provide a positive experience for you. It is our top priority to ensure you are satisfied with your experience. I reviewed your account and found that the replacement order for the X3 Series uprights was on backorder once it was placed, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. However, I am happy to see that it has been delivered. If you have any pending issues that we can look into for you, please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“Where to start? I am building out a home gym. I have added a lot of equipment and have used your company for some. Of the 6 orders I have placed, 3 of them have been screwed up. I spend more time trying to get things repacked and shipped back to you as I do using the equipment. First, I ordered a bar. I waited for weeks and it never showed. You finally replaced it and within 2 days receiving the 1st bar another bar showed up. This one was packaged like no one cared how it looked. I got it packaged back up as best I could and sent it back. The next order that was wrong was for my T3 half rack. I ordered a T3 pulley system for my rack and actually called to make sure it was the right piece. I was assured it did. Wrong. It only works on the T3 full rack. When I tried to send it back the customer service agent argued with me that it dod work on my rack. She finally got someone from product support who verified it wouldn't work. By the way, you made me pay to ship it back even though your team screwed it up twice and told me it would work. Now we get to this weekends fiasco. We are finishing up the gym and I have to place the last few pieces and anchor them. I bought H-PND from you (also a birthday gift for my wife) and this needs to be set up and placed and then the power rack and storage. I ordered the equipment with plenty of time to get here before Memorial Day weekend because that is the last weekend before July 4th we have free to finish up. The boxes came and I set them aside. Yesterday, Saturday the 28th, I opened the first box and unpacked everything. I cut the box up and disposed of it. I then opened the second box which seemed much lighter to find not the rest of my machine but a metal campfire ring of some sort. I immediately called you only to find that you are gone until after Memorial Day. Now I have major problems. I threw away the first box. I can't pack it back up and send it to you. I don't know if this was the 1st box or 2nd box that I got so we now have to figure out what I have and don't have (given your company's struggles in shipping I have no confidence I will get the missing equipment on the replacement shipping). I cut the banding and opened the box on the fire ring. I have no idea how I will repack this and send it back. Lastly, and most important, practically it will be July 4th before I can find time to put this equipment together and finish the gym. You just cost me 6 weeks. How the hell does this happen? How does a fitness equipment company screw this up this bad? I could see get half of one machine and the wrong half to another but half a reverse hyper and a fire ring? Really? It would be like ordering a new car and getting half the car and a bushel of apples. If I could I would send all this back and order from someone else I would but I have no way of packing the first box back up as the box has been destroyed. I am so furious right now but I am stuck. Make this right ASAP. I also sent you an email and a message on Twitter.”

Helpful Report

Posted 3 years ago

Hello Terry, please accept our apologies if the item you received was incorrect. Your feedback will certainly be used to improve our shipping process, ensuring that our warehouse team properly inspects each item before shipping to guarantee that the correct one is sent. I checked your account and found that you had already spoken with one of our escalation specialists, who had placed your replacement order that was delivered on June 09, 2022. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“I am missing part no. 5 on the leg curl /extension machine....I can't bolt on the back cushion without the frame”

Helpful Report

Posted 3 years ago

Hello Salvatore, please accept our heartfelt apologies if a part of your order is missing. Your feedback will certainly be used to improve our shipping process, ensuring that our warehouse team properly inspects an item before shipping to ensure that all parts are present and correct. I checked your account and found that you had already spoken with one of our product specialists, who had submitted your replacement order. If you need further assistance, please contact us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“Very disappointed that a support question delay caused me to lose a flash sale.”

Helpful Report

Posted 3 years ago

Hello John, please accept our sincere apologies if responding to your inquiry concerning the item you're interested in took longer than expected. We are working hard to reduce our handling time so that we can respond to our customers' concerns as quickly as possible. If you need further assistance, please contact us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“This deadlift bar is just as thick as an Olympic bar. Not worth it.”

Helpful Report

Posted 3 years ago

Hello Mike, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. Your feedback will certainly be used to improve the products we manufacture in order to achieve our goal of providing the highest quality possible. If you have any questions about the item you purchased, please contact us at info@titanbrands.com and reference PBR Joanna.

Posted 3 years ago

“Left a review on titans site for this product. It was never posted, presumably because the review was critical.”

Helpful Report

Posted 3 years ago

Hello Steve, please accept our heartfelt apologies if you believe your review was not featured on our website. We have no intention of removing any negative feedback. These comments are extremely valuable to us since they will guide us in improving our products and services. I sent you an email on June 1, 2022, asking if there was any way we could help, but I have yet to hear back. Please email us at info@titanbrands.com with the subject PBR Joanna so that we can assist you further.

Posted 3 years ago

“These idiots have the worst customer service. I tried to order a product online but couldn't complete the process because of some glitch with their "address-capture system" that thwarted the use of my credit card. I submitted a support ticket and was told to call directly to order. I've tried to reach Titan for 3 days, and today fruitlessly waited on hold for over an hour. (Ironically, while waiting on hold, they endlessly tout the option to leave a callback number and not lose your place in line. When I finally relented and entered my number, it said it was invalid!) I've wasted enough time and aggravation with this bunch and will be buying from Rogue instead.”

Helpful Report

Posted 3 years ago

Hi, we sincerely apologize that this was your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate any details due to having limited information. Please reach out to us at info@titanbrands.com and reference PBR Joanna so we can assist you further.

Posted 3 years ago

Titan Fitness is rated 4.5 based on 27,907 reviews