TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

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TourRadar 5 star review on 18th December 2024

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TourRadar 5 star review on 17th May 2024

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TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“TourRadar have a great range of tours available. I initially had a slight problem booking through the website but this was sorted out very quickly by Malintha. I was very impressed with the response. I haven’t actually done the tour yet so here’s hoping it’s as impressive as the service so far...”

Helpful Report

Posted 7 years ago

“Last week I paid a $200 deposit and $399 single supplement. After I had paid the deposit I was advised that I need to purchase a sleeping bag. As I am travelling for 4 weeks I do not wish to cart around a sleeping bag which will probably only used for two nights. Also the total cost of the tour with single supp is close to $2000 staying in 3-3.5 star hotels. I do not wish to outlay any more money. Had the information been provided BEFORE I paid the deposit, I would have chosen another tour. I have indicated via email that a sleeping bag should be provided or at least able to be hired and if not I wish to cancel this particular tour. Tourradar have advised me that should I cancel they will keep the $200 deposit. This is very bad business practice and highly unethical. Should you decide to keep my deposit I will proceed with legal action, as the additional expense was indicated to me AFTER I had paid the deposit. Booking number: 2465855. Robyn Britton”

Helpful Report

Posted 7 years ago

Hello Robyn, Thank you for your review. We absolutely understand your aversion to travelling with a sleeping bag given it's only recommended for one night and you'll be on the road for 4 weeks. However, this item is simply a recommended packing item and not a requirement. Blankets are provided for you for the one night you stay at the Bedouin Camp in Morocco, plus you're travelling in the summer, so the choice is yours. On any other tour which includes the unforgettable experience of camping overnight in the desert would have offered the same recommendation regarding your packing list. We encourage you to reconsider your request to cancel your tour. As you have correctly pointed out, the cancellation terms and conditions of your booking, as outlined by the tour operator, would mean loss of your deposit payment (these funds are not held by TourRadar). This is a wonderful tour you have booked and we can speak from our own experience, that Bedouin camps are well equipped. We've been in touch with you directly and hope our assurance might encourage you to reassess your decision moving forward. Regardless of what you decide, we remain here for you 24/7. Respectfully, The TourRadar Team

Posted 7 years ago

“Easy to use and great prices”

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Posted 7 years ago

“Easy to use site with a broad range of easily accessible deals. Very responsive staff who provide comprehensive answers.”

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Posted 7 years ago

“Detailed info on the tours and quick responses to questions even on the weekend.”

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Posted 7 years ago

“The TourRadar reservation site is unique. It's a great way to communicate about the different aspects of the tour. It's shows the trail of communication in one place rather than needing to back track through mounds of emails. It provides links to pertinent information about the tour, provides your invoice, is a quick way to ask and answer questions, stores the itinerary and vouchers, and gives contact information - all in a single place.”

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Posted 7 years ago

Hello Clint, We're delighted to hear you're enjoying the site, we're enjoying having you visit! Have a wonderful time on your next adventure and don't forget to tell us all about it in your tour review when you return. Thank you for sharing your TourRadar experience, The TourRadar Team

Posted 7 years ago

“Easy to follow instructions”

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Posted 7 years ago

“Great deals, easy to use and straight forward.”

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Posted 7 years ago

“It was very easy to navigate and very informative”

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Posted 7 years ago

“Well, to my knowledge the booking was easy. But it would have been better IF only they had Toll free phone contact. I have booked with another tour organization before and they DID have a toll free number and it made it much easier for me to get information.”

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Posted 7 years ago

Hello Bala, Thank you for your feedback and for choosing to book your trip through TourRadar! You're in luck - we do have a toll free number for customers in the United States. You can reach our travel experts on +1 844 311 3006 (Toll Free) or by joining us on our online chat. Both services are available for you 24 hours per day, 7 days a week. Happy Travels! The TourRadar Team

Posted 7 years ago

“In 2018 i took two tours thru Tour Radar, one with Trafalgar and one with EuropaMundo. The Trafalgar/Costsaver tour was substantially better in every way than the tour with Europamundo, but I suppose that depends on the tour operator and not on Tour Radar which is the tour broker. I have now booked a tour with Cosmos for May 2019. So far the support provided by Tour Radar has been excellent. Let´s hope the tour itself with Cosmos is also up to par.”

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Posted 7 years ago

“The tour was reasonably priced. Travel to Cuba is a little complicated but the directions and the advice was easy to follow.”

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Posted 7 years ago

“when you make a mistake to book online on wrong day, I want to change a date, it hard for me to get in touch and answer from the the company oversea. ,I have to wait so long 2-3 days to get the answer.' I am very dissapoint about it. The agent in US is ok, Monica I had been booked 3 days ago, Jan 23, 2019, if you can help me to correct it , I am appreciate”

Helpful Report

Posted 7 years ago

Hi Monica, Thank you very much for taking the time to leave us this feedback. We can see that the tour operator had changed your tour departure in their system, however it had not been reflected in your booking details. We certainly acknowledge the confusion this may have caused. We can see that this has now been rectified by our team and the date has been updated as per your request. Just a reminder that we are available via a phone call or online chat system 24/7. We look forward to assisting you with your travel plans leading up to this trip of a lifetime! Happy travels, The TourRadar Team

Posted 7 years ago

“This site made it easy to check out multiple options and find the best tour to meet our needs.”

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Posted 7 years ago

“Easy to understand and felt at ease when booking a tour.”

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Posted 7 years ago

“Phone support was prompt, local and helpful. Would definitely recommend TourRadar to friends and family.”

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Posted 7 years ago

“simple, clear, good prices”

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Posted 7 years ago

“We were interested in a trip to Scotland and thought the choice was very good. I checked availability and having done so booked with the guy who was in Toronto rather than on line. I found him to be professional and amusing, it was a good experience. So far so good, we await the acturl trip.”

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Posted 7 years ago

“Savings on trip.”

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Posted 7 years ago

“Fantastic and helpful group of people.”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews