TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Excellent service by Amit Kumar!”

Helpful Report

Posted 7 years ago

“Prompt response to communication. Tour consultants appear helpful and courteous.”

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Posted 7 years ago

“We have a long and tight travel schedule in UK and others all fixed, left us only 3 days for Scotland where we want to join a local tour. But we could not find one with reasonable price. TourRadar helped us find one! And most important thing is although the communication is via email but TourRadar always replies very fast! Will see how is the trip recommended in Jun!”

Helpful Report

Posted 7 years ago

Hello Rouhan, We're delighted we were able to help your travel plans become a reality! We have no doubt you'll have a fantastic time on your trip! Thanks for choosing TourRadar, The TourRadar Team

Posted 7 years ago

“The website was easy to use, laid out very well, and the people were very responsive when I had inquiries.”

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Posted 7 years ago

“Has to contact agent to complete booking.I found the site cumbersome.”

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Posted 7 years ago

Hello Brian, We're glad we were able to assist you with placing your booking and thank you for your feedback. We have no doubt you'll have a wonderful time on your cruise! If you can offer us any more information about the issue you had, we'd be grateful. Happy Travels, The TourRadar Team

Posted 7 years ago

“- The website provides a nice and huge variety of different tours, which I found impressive. - I had issues booking a tour and the support team helped me as much as they could given the circumstances - I felt they cared for my needs. - When chatting with a TourRadar Live Chat advisor, I felt the excitement the advisor had about the topic (he used to be a tour guide on a tour I had questions about) and felt I could trust his judgement. - I haven't even started the tour that I booked yet, but I'm already extremely happy about the booking process, the support advisors and the information provided - very competent service which you rarely see nowadays. Thank you!”

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Posted 7 years ago

Hello Sylvia, What wonderful feedback! Here at TourRadar, we live for travel and we're delighted you invited us to help you book your trip! We're confident you'll have a wonderful time on your tour and can't wait to read your tour review! Happy Travels, The TourRadar Team

Posted 7 years ago

“Very good website. Easy booking system. Great selections of tours ! This is the first time for booking to my husband and I. Really looking forward to go and we hope your company is true to your promises and it will go well. Appreciate and love the payment options. Will try the online chat option.”

Helpful Report

Posted 7 years ago

Hello Leslie, Thank you for your positive feedback! We're glad you've enjoyed using our site to book your tour. We understand it's important to give you complete control over your payment schedule and are glad to hear it's a feature that makes your preparation for travel even easier. Have a wonderful time on tour! The TourRadar Team

Posted 7 years ago

“Booking was very easy. Chat operator very helpful. Next see how tour goes!”

Helpful Report

Posted 7 years ago

“I tried to book 2 tours. The first one you asked me to pay MORE than the double of the price as I was going by myself. More than the double??? The second was confirmed but right away someone wrote a message that it wasn’t and I should wait. I asked if it was solved and in 30 hours nobody aswered me. I phoned. Then I found out that it was cancelled and that I would be refund. But only because I phoned!!! It’s 10 days to try to solve a etinerary this and nothing. Just troubles. It’s a pitty because I was a client already. Companies are putting a lot of different days available at the website, I beleave it doesn’t help to make a group. Unfortunetly your service that is to book the trip fail completely with me and cause me a lot of stress and trouble. No aswer??? A book confirmed by mistake and nobody tell me??? I have to find out myself that I have no trip? The last thing that you want when you are in holidays and try to buy convinience. I’m not giving 0 or 1 just because the contact at the phone was nice.”

Helpful Report

Posted 7 years ago

Hello Mariana, We're sorry to hear about the troubles you have had with booking your trip. You're a valued customer Mariana and we have already reached out directly to you and look forward to working toward a resolution. Best Regards, The TourRadar Team

Posted 7 years ago

“Too many emails before we even travelled! Review this, sell that, did you forget the other......”

Helpful Report

Posted 7 years ago

Hello there, Thank you for booking your next trip on TourRadar.com and for taking the time to submit your review regarding your post-booking emails. After looking into the emails we've sent you, we can see there are some changes we can make to improve your experience and thank you sincerely for your feedback. We can also confirm your TourRadar email subscription settings are correctly set to ensure that moving forward, you'll only receive essential emails regarding your booking. Have a wonderful time on your trip! The TourRadar Team

Posted 7 years ago

“Very good and easy too use. Will see how our tour gors.”

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Posted 7 years ago

“Website was easy to use. Customer service was super quick and helpful. Instructions were clear and quick.”

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Posted 7 years ago

“Love your web-site - many tours to look at - one stop shopping. This is first time I tried booking a trip through you. The experience not so great. During a chat your agent promised to call me the next day to help with booking the tour - well - she did not deliver on the promise. So, I decided to call - again - very disappointed with the service. The man I spoke with didn't know what he was doing, I had to provide cues and he didn't even say thank you or good buy when we were finished. Poor customer service!”

Helpful Report

Posted 7 years ago

Hello Josie, We're delighted to hear you've enjoyed using the site but sad to hear we disappointed you with failing to call as we promised. We have reached out by phone and in writing to connect with you but were unable to get through. We look forward to connecting with you to resolve your issue. We're confident it's an easy fix and look forward to improving your TourRadar experience! Thank you again for choosing TourRadar, The TourRadar Team

Posted 7 years ago

“I like quick responds from an agent Lyra immediately I booked my trip on web site.”

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Posted 7 years ago

“Although we are yet to experience our tour to date TourRadar have been amazing. Extremely efficient and helpful. Feeling like we are going to have an amazing trip to Vietnam.”

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Posted 7 years ago

“They made the whole booking process very easy,I booked over the phone and was very happy with everything they did for me in a very cheerful manner.”

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Posted 7 years ago

“We found that the TourRadar staffers were both prompt and forthcoming in answering the specific questions we put to them in writing. We also appreciate the savings we received by booking through TourRadar rather than the company, Trafalgar, which is actually providing the travel service. We were a bit miffed that not until just before our booking did we receive the word that the partially-deferred payment schedule laid out in the TourRadar ad was really the policy of Trafalgar and that to get the lower price from TourRadar we had to pay the full price up front. We are waiting until this trip is over before deciding whether we will recommend TourRadar to our friends. We think the answer will be yes, but will wait and see.”

Helpful Report

Posted 7 years ago

Hello David, Thank you for your feedback. You are absolutely correct - if the tour operator of your tour has an offer, we pass that onto you as our customer, with exactly the same terms and conditions as outlined by the tour operator. In addition, you also benefit not only from TourRadar member savings but you also earn TourRadar Travel Credits as part of our loyalty program. You can use these credits on your next booking, be it for a tour with the same tour operator you've already booked with, or with any of the further 1000 tour operators around the globe that we are partnered with. We hope you have a wonderful time on tour and sincerely hope we'll have an opportunity to connect you with another life-enriching tour experience in the future. Happy Travels, The TourRadar Team

Posted 7 years ago

“Very user-friendly, all pertinent info included on the website!”

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Posted 7 years ago

“Top notch customer service with almost instantaneous answers to my questions. Love the search functions and competitive prices.”

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Posted 7 years ago

“The web site was very good; easy to read and told us everything we needed to know.”

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Posted 7 years ago

TourRadar is rated 4.5 based on 6,811 reviews