UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,354 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 9,354 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Rahul Subh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had a very frustrating experience with Uber Eats. Not only was my order canceled without proper explanation, but I was also unfairly charged. When I tried to get help, the support was unhelpful and dismissive. It felt like no one cared about customer service. Honestly, I’m disappointed and will think twice before using this app again.”

Helpful Report

Posted 3 hours ago

“An absolute joke!”

Helpful Report

Posted 4 hours ago

“Sure, here’s a polished and professional rewrite that still captures your frustration clearly: ⸻ Terrible customer service. Don’t expect to get your money back if there’s no Uber driver available to pick up your order. I received a refund from the restaurant, but Uber kept the service fee and the tip — with no explanation. I tried contacting them twice, and both times they hung up on me, even though I was polite the entire time. I’ll never order through them again. Not that they seem to care.”

Helpful Report

Posted 5 hours ago

“Never again. Hard to review or edit order charged twice as much as expected.”

Helpful Report

Posted 8 hours ago

“I closed my account on May 17 2025. Uber eats charged my account for $44.25 May 20, 2025. They won’t acknowledge the email I shared where I cancelled membership. They won’t refund my money.”

Helpful Report

Posted 10 hours ago

“The delivery man left the meal in the street instead of "my door" and marked it as "delivered".. I couldn't find it, but he sent a picture of it in my street as if it's a proof that it was delivered!! I lost the money for nothing.. unprofessional service, bad contact with customers.. I will definitely uninstall the app!”

Helpful Report

Posted 11 hours ago

“I was double charged for my order. When I contacted customer service she told me she needed the first 6 numbers, the last 4 numbers and the exp date of my card to do a search. This was after she requested a screenshot of the doublecharge and told me it wouldn't load in system. I responded with you cab do ant search with just the last 4 digits and what a miracle she did just that. Ill go use DoorDash again before I EVER use UberEats”

Helpful Report

Posted 12 hours ago

“Terrible Experience – Overcharged and Treated Like I Don’t Matter Absolutely awful experience with Uber Eats. I was overcharged for my order and when I contacted customer service, I was met with automated responses and representatives who clearly had no clue what they were doing—or simply didn’t care. It’s like talking to a wall. Instead of resolving the issue or even offering a basic apology, they just kept deflecting and repeating the same nonsense. It’s shocking how a company this big can have such a useless support team. They need serious training on how to handle customers with respect and basic competence. I’ll be taking my orders elsewhere and I strongly suggest others do the same. Uber Eats clearly doesn’t value its customers.”

Helpful Report

Posted 1 day ago

“Supershit service!!!!”

Helpful Report

Posted 1 day ago

“Terrible first experience. My order was sent to the wrong address, and nothing was done to correct their mistake. I never received my food, got zero support from customer service, and was still charged. This was my first and last time using Uber Eats. I cancelled my Uber One trial on day one. Completely unacceptable and deeply disappointing.”

Helpful Report

Posted 1 day ago

“I will never use uber eats because I ordered something and I waited for my order for 1.5 hour and later on it was cancelled automatically due to restaurant was closed 2 hours ago. I was so Hungary that time and this same was happened 2-3 times with me. This is a disgusting application.”

Helpful Report

Posted 1 day ago

Helpful Report

Posted 1 day ago

“Uber Eats is very difficult to reach, which is frustrating. As a loyal customer, this experience has made me understand why some people may choose not to use your service again. Today, I placed an order and the restaurant forgot to include utensils and napkins. I called the restaurant directly to inform them of the oversight. I was setting up an event at a warehouse that does not have a kitchen and couldn't leave because I was waiting for vendors all day. I had already paid a premium for my order through Uber Eats, and it was outrageous that I couldn’t eat my salmon and rice because I didn’t have a fork. Additionally, I am a diabetic and was beginning to feel unwell. This situation was entirely unnecessary, and the restaurant informed me that only Uber Eats could issue a refund for this mistake.”

Helpful Report

Posted 1 day ago

“Very poor customer service. Have tried four times to get refund for a double charge and they just read from a script.”

Helpful Report

Posted 2 days ago

“Never gives a refund!!! Food was raw inside and they font answer my complaints.”

Helpful Report

Posted 2 days ago

“Uber Eats does not even deserve a single star rating and needs to be held accountable. This comment is in response to my second time using Uber Eats and I did so to be sure my mother and aunt received Mother's Day meals while I was at work. UE did not honor a two-for-one deal and as I was unable to follow up on the issue within two days they refuse to take responsibility and provide a refund. Where most businesses allow at least a 7-day period for follow-up when a customer is dissatisfied, UE only allots 48 hours, which is insufficient. It is also appalling that they do not have a call line for customer service, and furthering their cowardice, it lacks a conscience to be humane enough to create space for human-to-human interfacing. EU only provides a chat line with representatives that copy and paste the same responses. Uber Eats falls inexcusably short on customer service and lacks integrity and a general sense of humanity. The lesson learned is to never engage with faceless businesses.”

Helpful Report

Posted 3 days ago

“I was charged full price for an order THEIR DRIVER told me someone else picked up. I will NEVER USE UBER EATS AGAIN!!!”

Helpful Report

Posted 3 days ago

“I cancelled an order for the first time after being a customer that orders often. Got charge 41$ full price. Spoke with customer support and saw that it was a complete joke. NO SUPERVISORS and just a bunch of robot employees. I will NEVER order from uber eats again. I hope your policy was worth losing a loyal customer.”

Helpful Report

Posted 3 days ago

“They overcharge the buy one get one free Then added 9.00 service fee after I disputed the claim Spent hours on the phone You can never speak to a person Horrible company Do not use they keep your money when they made the mistake”

Helpful Report

Posted 3 days ago

“Same as everyone else the drivers steal your food. Don’t call until they have already been there and then leave before you can get downstairs! They don’t send messages. They don’t ask for a pin. They don’t leave the food.”

Helpful Report

Posted 3 days ago

UberEATS is rated 1.1 based on 9,354 reviews