UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,573 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would get them 0 rating if I could. I purchased an item with Philips (sadly using UPS), nominated an UPS pick up point closes to my home. Couple of days later I received an email saying my parcel had been delivered, but somewhere else. No explanation whatsoever. I have contacted customer service (email) and asked them to re-deliver to the nominated address or to my home address as the place was very inconvenient for me to go and pick up. Never heard back. Because it was a birthday present I did go wherever the UPS delivered the present with ID as suggested. So I thought I have done everything I should and could in that situation. I arrived, with my tracking number in UPS email only to find out that the shop wouldnt give me my parcel. Why? Because the shop had an issue with their system and the parcel actually said 'Null Null' instead of my name and they couldnt verify my address either, because the parcel said the address I nominated when ordering, rather than the address they delivered it to. Spent 1 hour (2 phone calls) talking to UPS customer service to be told by their reps that it is not their fault they cannot verify me and that I WAS COMMITTING A FRAUD(!!!) trying to get my parcel. The most shocking treatment ever received from customer service!! They blamed me for the shop not being able to verify my identity despite following instructions as I should. When asked how is it my fault they delivered it elsewhere I was told there is nothing they can do and I have to ask the place I purchased the item to ask them to re-deliver. That would have happend 4-5 days later. 3 days after the birthday party. I spoke to Philips after this and informed them who they partner with and asked for refund. Had to ask my partner, on the day of his birthday, to drive me to Argos so I can get him his birthday present! Yaaay!!! PS: Week later, I still havent heard back from UPS re my a) redirect email, b)complaint email. The bottomline: Businesses, dont use UPS as they are letting your business down. Customers, avoid UPS and save yourself money and a great amount of frustration and upset!”

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Posted 7 years ago

“Delivery driver so moody won’t be using them again ever really bad attitude”

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Posted 7 years ago

“Awful service, very rude delivery man. Ended up refusing delivery. Retailer lost the sale by using UPS - they need to bear in mind that the delivery is a part of the shopping experience!”

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Posted 7 years ago

“Joke joke joke never ever recive massage your parcel will be delivered today end of the day, nothing ,next day same story your parcel will be delivered tomorrow at the end of the day, nothing again and today got messages again your parcel will be delivered end of the day tonight ,and this morning got letter we miss you WTF”

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Posted 7 years ago

“Disgusting company! Charged sneaky massive additional handling fees to my paypal account without contacting me to let me know or explain why. I only found out by checking my bank account. My item was properly described, not a restricted item, very well packaged and definitely not over weight or oversized. When I contacted them to complain I was just sent a generic email saying they don't refund handling fees. Will definitely avoid these thieves in the future.”

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Posted 7 years ago

“Received confirmation for delivery of important order for 1st Feb. Took day off work as I had to sign. Never arrived and received a mail at 9.17pm pn 1st feb saying delivery would now be 2nd Feb. Contacted UPS early on 1st Feb but auto-response said 'will contact you in 24 hours' ....not much use to me. Had to take a second day off work on 2nd Feb and delivery eventually arrived. I complained to UPS and their response was rubbish. Their notification system is useless, impossible to get a correct update and their level of customer service is 0/10”

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Posted 7 years ago

“Very poor service tracking is always misleading no one make out when would your parcel be delivered always delays in deliveries”

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Posted 7 years ago

“AVOID! First parcel I’ve send through UPS arrived broken. It was a heavy large box with FRAGILE tape all around. Second one never arrived, my brother, who was waiting for the parcel, has been told that the driver broke the item and that’s it, he didn’t report to anyone, and if my brother hasn’t been told that it was broken we would be still waiting for the parcel to arrive. AVOID AT ALL COSTS.”

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Posted 7 years ago

“UPS delivered my package to the complete wrong address. When they tried to pick it up the people at the wrong address claimed they didn’t have it. Despite how obvious it was their fault, it has now been 18 days since their “investigation” started. DO NOT USE UPS”

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Posted 7 years ago

“UPS failed to deliver a parcel and removed it from local access point 5 days before collection date given in tracking info. Contacted their customer services dept and was told it could not be redelivered to recipient but could be returned to me. Waited in for delivery, parcel didn't turn up. Parcel eventually ended up at Parcel2go in Bolton after a 700 mile joy ride with ups! Contacted ups and was told if I wanted to get the parcel back I should go to Bolton (250 miles away) and pick it up!! Finally P2Go returned the parcel to me and it was damaged...I am now going through the process of trying to get a refund. From start to finish the gross incompetence of UPS has been staggering and I am amazed that they can survive with such terrible customer service and poor practice. They simply don't give a damn...”

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Posted 7 years ago

“Countless unnecessary back and forward to get my international parcel delivery. Tardy responses. Always asking for documents which I have already provided, then asking for different documents with the same info on. Four months and still no parcel.”

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Posted 8 years ago

“Such a large company Rubbish Service driver jhst ignored instructions were to leave parcel Cant contact UPS they are too big to care RUBISH service”

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Posted 8 years ago

“would not deliver ,said address was wrong ,its a shop ,delivered before, now they say i changed address ,i did nothing , they just make it up-.. Customer has requested a delivery address change. Parcel will now be delivered to the new delivery address. The delivery date may have changed from original estimate. VECSES, HU 11:53 AM Customer has requested a delivery address change. Parcel will now be delivered to the new delivery address. The delivery date may have changed from original estimate. VECSES, HU Friday, 13 July 11:38 AM Unable to locate address. Please contact Amazon with more address information VECSES, HU 4:49 AM Parcel arrived at a carrier facility Vecses, HU 4:49 AM Initiated customs clearance process Vecses, HU 4:49 AM Out for delivery VECSES, HU 3:45 AM Parcel arrived at a carrier facility Vecses, HU Thursday, 12 July 7:29 AM Parcel left the carrier facility Nurnberg, DE Wednesday, 11 July 11:11 PM Parcel arrived at a carrier facility Nurnberg, DE 9:30 PM Parcel left the carrier facility Garching, DE 3:00 PM Parcel arrived at a carrier facility Garching, DE 5:00 AM Parcel left the carrier facility Carpi, IT 3:20 AM Parcel arrived at a carrier facility Carpi, IT Tuesday, 10 July 8:00 PM Parcel left the carrier facility Roma, IT 2:53 PM Parcel arrived at a carrier facility Roma, IT 2:53 PM Parcel received by carrier ROMA, IT Parcel has been handed over to the carrier and is in transit IT Times are shown in the local time zone.”

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Posted 8 years ago

“The sender of this parcel insist an inspection of the packaging for damage or tampering is undertaken prior to signing. This small parcel had valuable contents, yet your driver would not let me visually inspect the package, stating " Sign for it you can do what you want with it" on telling your driver of the value of the the package I was told "It is only a box to me now sign". I recommend you train your drivers how to respectfully deal with customers legitimate concerns and requests.”

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Posted 8 years ago

“It stinks,waited in tonight for a 21 birthday present for my granddaughter. Now won't arrive till tomorrow! Too late”

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Posted 8 years ago

“Very inflexible delivery service”

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Posted 8 years ago

“What went wrong........EVERYTHING! lets start with the website, totally disfunctional and out dated, 5 pages to fill in just to book a delivery. you tick a wrong box and there is an additional charge you knew nothing about. you cant book a collection after midday! every other courier offer a better service. Then they want you to ship loads of boxes to get a discount. My boxes are 20kg ish each, oh but wait, they want you to send loads of boxes full of air. when you have the conversation trying to explain the situation they promise you another deal and then drop the rate tier when you dont make the quota of empty boxes. if i was to ship 100's of empty boxes i'd get a better rate. this company has no interest in helping the environment and save packaging material that isnt needed. STAY AWAY FROM THIS COMPANY. YOU WILL BE VERY UNHAPPY!”

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Posted 9 years ago

“Delivered my parcel to one of their pick up centres claiming I was not in, when I had purposely stayed in for them This is not the first time they have done this to me In future I will check with my online retailers before i order; if UPS is their carrier I will not buy from them”

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Posted 9 years ago

“UPS failed to deliver my package on their day-definite express service. It was urgent. Excuses and no refund. Very unprofessional. Would not recommend you use UPS as they do not guarantee at all.”

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Posted 9 years ago

“I frequently use courier companies and UPS is by far the worst of them all. They damaged a musical instrument that was very well wrapped and them put inside a hardshell padded case and then put inside a cardboard box with loads of packaging inside it. You'd need to drop a package like that from quite a height to do any damage to the contents. UPS managed. Their tracking is appalling. Items aren't registered on their tracking system until the driver gets the package to the depot. You're also given no receipt or proof of postage either on the doorstep or when you take a parcel to a drop off point. Is it any wonder so many parcels 'go missing' with UPS? The tracking information online is so minimal and vague as to be virtually pointless. 'Delivery by end of day' has also meant 'by the end of the next day' on some occasions. UPS are also known for adding surcharges to deliveries for being allegedly 'oversized', even though they've accepted the booking and taken the booking price they asked for. Demands for additional money have come to me from UPS via, for example, parcel2go up to two weeks after delivery. How this company are still in business I don't know. They've also attempted to have critical reviews of their company removed from review sites. Please, please be careful sending anything by UPS that you don't want lost or damaged.”

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Posted 9 years ago

UPS is rated 1.2 based on 2,573 reviews