UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,573 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,573 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t choose UPS. My sender did. A bizarre and impenetrable system led to my package not being delivered when promised in time for my wife’s birthday. A let down.”

Helpful Report

Posted 7 years ago

“Full of thieves, AVOID. I ordered a phone, was supposed to be delivered two days ago. Tracking said it was loaded and out for delivery then it never came but I got a message that it would be delayed for a day. Next day tracking said the parcel was scanned and in transit but I never received it and nobody sent me an update. Today I call them and they are telling me they cannot find my package. Well if it was loaded on the van and then not delivered then someone stole it. But all I got was a "shrug" and to "please contact your shipper to arrange for a replacement". Avoid them at all costs. Look at all the reviews!”

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Posted 7 years ago

“0 rating given to UPS. Bad service, poor punctuality issue. Finger crossed my parcel will be reach on time. Please don’t use UPS service EVER!”

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Posted 7 years ago

“Horrendous awful company, I don’t know how a delivery company that fails to ever actually deliver anything is still in business! I have too many bad things to write about them here, but basically unless you want whoever the item is being delivered to to have to sit in for several days waiting for a package, that may never come, then avoid UPS at all costs!”

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Posted 7 years ago

“The worst courier ever. I`ve stayed 2 days at home and the parcel never arrived. The customer service cant say exactly where is the parcel neither contact the driver. I will need to cancel the whole thing as it seems my parcel is lost.”

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Posted 7 years ago

“Very very bad service and don’t trust this company bcz I have very important delivery coming from Italy to London and they didn’t come to pick up the parcel 4 days now I’m waiting and they send me all the receipts one carré about you even I call them and they said the driver coming to pick up you delivery and they said will garantie you gonna receive your delivery by Monday where the trsut”

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Posted 7 years ago

“UPS failed to deliver on the original planned day, I waited in all day, no one arrived. I contacted them, they said it was an error their end despite saying it was out for delivery. They said it would arrive the next day before 12, nothing arrived, I called them again. They said it would now arrive the next day, it still didn't arrive. I spent hours on the phone with them, waited for call backs that didn't happen. Absolutely shocking. It finally arrived the after 4 days. Awful service and wasted a lot of my time.”

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Posted 7 years ago

“DON'T TRUST UPS Terrible company, they don't look after your goods and if they get damaged they pass you on to there crooked lawyers, who tell you that you didn't package the goods to there standard. Which is very strange because I sent this from a UPS store and the man was happy with the way it was packaged. So don't trust them”

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Posted 7 years ago

“Waited in all day then they changed the delivery day what a waste of my time.”

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Posted 7 years ago

“Way to much hasle, If I did not take time to get in contact with UPS my parcel would have been retuned to germany, then after I resolved that Issue they attempted to deliver, did not ring me nor did they leave with a neighbour and now they are refusing to deliver at a suitable time so very problematic for anyone that works a normal 9-5, my only option is to collect my parcel from which is an 1 hour drive to a ups access point.”

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Posted 7 years ago

“Awful, i sent 7 packages to a friend only 6 arrived, trying to claim for the lost one is turning into a nightmare”

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Posted 7 years ago

“Appalling service. Changing delivery address 24 hours before delays delivery by 24 hours since they have archaic systems. Customer service is useless & can only agree with you there is a problem & no-one cares about the end customer. Surprised UPS are still in business!”

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Posted 7 years ago

“UPS DO NOT TRUST THEM to ship YOUR GOODS I received my shipment in pieces. Yes smashed. When I complain I am told it is MY fault because I didn't package the item to there rules. But I shipped my item from a UPS store and was not told it was not to there standard. Worse of all I paid another £50 for extra insurance. Now I am £2,000 out of pocket. All you get from there insurance company is a big load of BS Would never use them again.”

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Posted 7 years ago

“Bad delivery experience”

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Posted 7 years ago

“Such a stupid thing to come at 12am for collection from 252 Londonderry Ln, Smethwick B67 7EN, and parcels dropped off after 12am-1pm, collected next day. Such a rude drivers. Courier's with rating under 1* shouldn't be on the market.”

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Posted 7 years ago

“0 stars. In fact MINUS stars would be more appropriate! Useless from start to finish. Just look at all the bad reviews here.........”

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Posted 7 years ago

“We were assured that a delivery would arrive today between 8am and 7pm. My wife and I took time off work to wait for the parcel (it was an important delivery). It never showed up. Rather than apologising, UPS simply sent me an email (at 8pm!) saying that the parcel will come tomorrow at some unspecified time. These people are charlatans and the company should be shut down. If I could, I would punch the CEO in the face. My family lost income because of this appalling business, and I didn’t even get an apology. I called customer service, but the lady was totally unwilling to help. I got the impression that this happens to many people. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“Your couriers are useless and incompetent. They don't deliver the parcels under the lame excuse the address can't be found when all the other couriers and all our customers can. Of course, there were no attempts to notify me of this so called problem so I had to call customer services to find out why the parcel wasn't delivered. Also, I have to travel 35 miles to the nearest depot to collect the parcels myself after EVERY time I have to deal with you. But of course, you are too big as a company to mind these very bad reviews of very unhappy customers. Shame on you UPS, you're asking money for the poorest courier service !!! Go back to US and stay there”

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Posted 7 years ago

“They lied about coming to my address on 14th & nobody being home. I had to phone customer services to find out where my parcel was. Parcel was collected from pick up point on 14th. Today (16th) I get a text stating my parcel will be delivered tomorrow???? They are a joke! I wouldnt trust them with my rubbish let alone a parcel!”

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Posted 7 years ago

“I won't ever bother wasting any more time for those incompetent idiots, I just agree with all the comments written below”

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Posted 7 years ago

UPS is rated 1.2 based on 2,573 reviews