UPS Reviews

"Worst UPS UK Experience\r\n\r\nPaid \u00a310 for next-day delivery (12 Sept, 2025) but only got my parcel on 17 Sept after collecting it myself physically from Kentish Town UPS Distribution Centre. Web Tracking updates were full of lies (\u201creceiver not available\u201d while I was home, then \u201cincomplete address\u201d the next day). Outsourced CRM in India are helpless, and a UK staff member even yelled at me and hung up when I requested the delivery driver call or text me if there was confusion since this was a \u00a31000+ Microsoft laptop, but was told the driver \u201cwon\u2019t call or text because he has 150 parcels.\u201d Unbelievable.\r\n\r\nThe experience left me burnt out, stressed that u don\u2019t hesitate to use the words, \u201cWhat a shame in the name of good delivery service !\u201d\r\nWell as many users have shared similar experiences, I am not surprised to see overall TrustPilot rating of 3.2, In fact it still is more for the worst service and rude customer service they have mastered. And it is evident that they don\u2019t listen and intend to improve their services."

"Delivery was due Tuesday did not turn up then the same Wednesday rang them told someone will ring back in a hr did not then same Thursday rang them no one rang me back then same Friday morning rang them again on Friday afternoon was told a hr again then someone rings me back and says they short of drivers and don't know when Delivery will be"

"I paid extra for fast home delivery, expecting my parcel within the promised 3-day timeframe. Instead, UPS took 4 days to drop the parcel at a convenience store for collection \u2014 a cheaper service I never agreed to.\r\n\r\nThe following day, I called customer service. They told me the parcel would be delivered to my home \u201cwithin the day, maybe in an hour.\u201d I waited \u2014 but a few hours later, I received a call from a private number saying they couldn\u2019t deliver it at all, and my only options were to go collect it myself or wait until sometime next week.\r\n\r\nI had no choice but to collect the parcel myself from the convenience store \u2014 wasting my time and effort.\r\n\r\nTo make matters worse, the tracking information only changed to \u2018delivered\u2019 and \u2018received\u2019 after I collected the parcel myself, falsely implying the delivery was completed at my home. This is completely untrue \u2014 no UPS courier ever came to my house.\r\n\r\nSo, I paid for a service I never received, had to do all the legwork, and I\u2019m still waiting for the \u00a35 refund for the downgraded delivery.\r\n\r\nIf you want to be treated like a donkey, waste your money, time, and be misled by false tracking and poor customer service, then UPS is the company for you. Otherwise, avoid them completely."

"I paid extra for fast home delivery, expecting my parcel within the promised 3-day timeframe. Instead, UPS took 4 days to drop the parcel at a convenience store for collection \u2014 a cheaper service I never agreed to.\r\n\r\nThe following day, I called customer service. They told me the parcel would be delivered to my home \u201cwithin the day, maybe in an hour.\u201d I waited \u2014 but a few hours later, I received a call from a private number saying they couldn\u2019t deliver it at all, and my only options were to go collect it myself or wait until sometime next week.\r\n\r\nI had no choice but to collect the parcel myself from the convenience store \u2014 wasting my time and effort.\r\n\r\nTo make matters worse, the tracking information only changed to \u2018delivered\u2019 and \u2018received\u2019 after I collected the parcel myself, falsely implying the delivery was completed at my home. This is completely untrue \u2014 no UPS courier ever came to my house.\r\n\r\nSo, I paid for a service I never received, had to do all the legwork, and I\u2019m still waiting for the \u00a35 refund for the downgraded delivery.\r\n\r\nIf you want to be treated like a donkey, waste your money, time, and be misled by false tracking and poor customer service, then UPS is the company for you. Otherwise, avoid them completely."

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"UPS dropped the package at the bottom of the stairs. Face down on the filthy concrete. Didn't even bother to bring it the apartment. And due to laziness \r\nSomeone took it. Also they delivered one package through the hole in our screen door. And a neighbor had to deliver it to us. Surprisingly neither one was damaged \r\nBut one was stolen. That is incompetence"