UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,358 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought it would be only fair to raise my voice on here. The UPS has no right to treat customers like gullible. It’s extremely important for the Trading Standard to look into the UPS very carefully and investigate every single claim/ complaint against this incompetent company. As you check the reviews about the UPS, it’s not some kind of fun or game, but they are all humans who have been let down really badly by the lies, deceit and dishonesty. I have never used this website to review any company like the UPS. The regulator can look into the UPS urgently. Their system was telling me the parcel which is only a replacement AirPods will arrive on Friday by 12pm, but waited all day. The customer service did not tell the truth as she told me wait in the next few hours, it will arrive. But waited all day then in the evening I have lodged a formal complaint against the UPS, in 26 days it will go to escalation process then I hope the regulator will check this delivery company. They have no regards for anyone who being let down by their extremely poor service.”

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Posted 4 years ago

“UPS are the worst courier I have witnessed in my life. They have lost my monitor twice sent by dell. Looks like someone is keeping the stack for themselves. Absolute joke and shambles of a company. I have repeatedly asked Dell not to use this company period. Hope they listen to me this time.”

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Posted 4 years ago

“Absolute shitshow of a company. Customer services legendarily bad. F do o not use them, or customers, you’ll lose them.”

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Posted 4 years ago

“14 DAYS that the parcel has arrived but not delivering to me!!!!! I am literally sick of false information and lies in their useless customer service. DO NOT DAMAGE YOUR MENTAL HEALTH by using UPS!”

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Posted 4 years ago

“I wouldn't even give a 1 star. I have only had one experience with them and it was nothing short of a nightmare. I ordered a pare of limited edition Nike shoes (Germany to UK) which were stolen. Customer services told me my parcel was scanned onto the drivers van the same morning it was due for delivery and were definitely not at the depot. The driver updated some BS excuse on the tracking as to why it was not delivered. After over a week of false attempts to redeliver and over a week waiting for the outcome of investigation, my parcel was declared lost. The company I ordered from refunded me for the shoes but I still lost out on shipping fees. Would never recommend UPS or even chance ordering from any company that use them, again.”

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Posted 4 years ago

“not even going to waste anymore time ranting about this company but all i can say is PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY !!!!!!”

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Posted 4 years ago

“NSRA IN BISLEY ARE TRADING ONLINE AND TAKING MONEY FOR NOT EVEN LETTING CUSTOMERS KNOW THEY ARE NOT OPEN,I MADE THE PURCHASE FROM THEM AND CALLED FOR TWO DAYS AND KEPT GETTING ANSWER MACHINE,I CHECKED ON GOOGLE THEN FOUND OUT THEY ARE CLOSED DUE TO COVID-19 IN THEIR AREAR.WHY DID THE IDIOTS NOT UPDATE THEIR EFFING WEBSITE?,IM NOW WONDERING HOW I WILL GET MY MONEY BACK”

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Posted 4 years ago

“7 weeks and my parcel is nowhere. Just blunt excuses...”

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Posted 4 years ago

“Customer service staff are liars and unprofessional. Waoh!! UPS should not be engaged for any service. Rude and uncultured staff. Steph of UPS dartford needs to go back to school. Corporate organisation isn't meant for her. Well, UPS isn't anyway. Amazon needs to stop using UPS.”

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Posted 4 years ago

“This is not a company that you do business with as they are thieves of such,they play with your heart and mind and if not strong.....well ...just wow.They over charge with their customs charge and use the brexit to hide behind.Why does the uk government even allow this to happen to its citizens.Yes I meant that as I’m sure they must check out these reviews.The website is trash as in real trash.They always changing their delivery dates .I’m too cheesed off to carry on....UK GOVERNMENT...HELP YOUR CITIZENS AND GET RID OF THESE RIP OFFS”

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Posted 4 years ago

“- Do you want to pay exorbitant fees but get your parcel delivered with long delay? - Do you want to pay & request home delivery but not receive the service due to courier's incompetency, forcing effectively a sick person to go and retrieve the parcel from UPS? - Do you want to ask for a partial refund for all the above but have incompetent Customer Services delaying responding & eventually deflecting answering to the substance of the issue - Do you want Complaints Department to refuse your refund because since March they decided to stop giving refunds due to Covid , whilst at the same time they continue to charge you extra for quick delivery which they cannot provide due to Covid? Then choose UPS”

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Posted 4 years ago

“What a farce, my parcel was stuck in the local distribution center for days as we hadn't stuck a export label on it, never having done this we didn't know how to do it eventually we called and asked for the parcel back but were told we couldn't pick it up direct when we asked as it would be on a container by now, as the distribution centre was only 3 miles down the road we took a chance and went in and asked, a very nice man went out the back and found it straight away we then went straight to royal mail which was cheaper and it arrived in the USA in 5 days, fantastic. The only problem is ups took our money and we have been unable to get a refund even though we have called numerous times I think we will have to write this one off, please do not use this company EVER!!!!”

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Posted 4 years ago

“The worst service I have ever had in my life. The depot is about 10 miles from my flat, they wont let me pick it up direct. 12 days in a row it has been out for delivery and they cancel it due to adverse weather conditions (it has been sunny and 12 degrees for the last week and a half). I have called for redelivery and still nothing, I have asked them to leave it at my local depot and still nothing. I just called again on a Friday as they promised it would be with me today and they have said it might me Monday now (can't even guarantee it!) When I tracked my parcel it said 10 days cancelled due to weather and now when I track it, it says 3 delivery attempts - I actually laughed when I read that because they have changed history, I have been in lockdown with 4 people and have not missed a parcel in over a year. Now when I call they put the blame on me for missing it! The customer service is terrible, the local depot I spoke to are brain dead and the delivery drivers are liars. I will never shop online retail if they have any link what so ever to UPS - Abysmal service and incredibly unprofessional.”

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Posted 4 years ago

“Absolutely disgraceful. If I had a option to leave 0 stars then that would be the case, your very lucky to be getting 1 star.... I posted a parcel with a good value to it. It was meant to have been delivered last week but the buyer has still not recieved it so I have had to now refund him his money back. I called UPS customer service yesterday, after being on the phone for 42 mins, all the lady could say was it is probably lost and I will need to make a claim. So she send me the link to make the claim. I go onto the link fill, in a couple of details for then to be told I can't make a claim, I need to call customer service. Its a bloody joke, I am going round in circles. All I want is my stock back or a refund to replace my stock. This is the last time I will be using UPS!! I will advise EVERYONE to avoid this company unless you would like to be disappointed.”

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Posted 4 years ago

“Provides incorrect tracking information. Text sent from UPS 24 hours prior informing delivery next day between 8.30am and 12pm. Waited in all day for delivery then at 5.30pm updated as failed delivery when no attempt was ever made even checked cctv. UPS makes Hermes look good.”

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Posted 4 years ago

“Imported a handbag from online store based in Spain. Two days later UPS tracking said it had arrived in the UK and would be delivered today 18.02.21 between 11.15 and 15.15. Booked day of work to stay home for it. On Monday all tracking disappeared from website and got a text saying I had to pay £52 in import duty which I immediately paid and then realised I shouldn’t have as the goods cost less than £135 so no duty was due. Rang UPS on Tuesday and spent SIX hours being bounced around with no one having a clue what they’re doing. Constantly transferred to another department and if no one picks up on that line within 30 minutes you’re cut off and have to start the whole thing again. Bad attic from everyone you speak to. They shout you down and talk over you and just don’t care. Today the tracking went live again to say my goods would be here today with a 4 hour delivery window which has come and gone but I expected them not to show up. I’ve now had to get in touch with the store to get them to get in touch with UPS about the order as I’m furious to have charged illegal fees by UPS and now they say it could be months before I get my order. I don’t think so. The store I purchased from will now have to deal with them and they can refund my order and my import duty costs. UPS send automated emails about complaints and do nothing to help. An absolute disgrace. Should be shut down!!! Everyone blaming Brexit and COVID-19 for poor service we’ve known Brexit was coming for 5 years and plenty of other couriers working efficiently during lockdown so rotten excuses. Would call them again but life is too short. Online store can bear the cost, not me. 😡😡😡”

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Posted 4 years ago

“left reviews on Trustpilot ups had my parcel that I ordered from Germany ,it took 2 days to get to uk and its now 20 days stuck at Stanford le hope Brexit excuses ,I had to pay duties and tax £645 paid immediately only to find my parcel has not moved, 2 days now since I paid, they been given until 6 oc today to get the damm thing loaded and sent me or I cancel the whole order and contact my bank to get duties refunded”

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Posted 4 years ago

“Worst delivery company ever. Can speak to anyone. I have tried phone (keep getting hung up on) email, Facebook, Facebook messenger. All no help or reply. 2 parcels stuck in the black hole of Stanford le hope or abandon all hope as I think of it. I will never ever use them again. I just want my parcels and it would be nice for someone to tell me when I will receive them”

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Posted 4 years ago

“Worst company ever”

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Posted 4 years ago

“Avoid UPS and go to a courier company that can keep a promise, I booked a collection (paid for labels) on 16th Feb 2021, driver turned up without labels and wasnt able to take the parcel with him, he mentioned that he would come later but never did, collection was rearranged for 17th Feb 2021, no one turned up, i have been on call/hold with UPS for almost 3 hours being passed from one agent to another without any apologies or even a rep trying to resolve a collection. Stay away from UPS as i have paid almost £70 for a service that hasnt been provided and not even a single person has called to apologise!!!!!!”

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Posted 4 years ago

UPS is rated 1.2 based on 2,358 reviews